Used to be very good. Last season we could not get the pool balanced. Every few days I took a…read moresample and they sold me expensive pool chemicals. After a month, a long time but I thought they were good, i took a sample to Hampton Bays Leslie Pools. They told me to stop dumping all that stuff in the pool. Then we corrected one problem. A week later the pool was doing better. I brought another water sample and they set me up with what I needed to maintain the pool. Well worth the drive to Hampton Bays. John's knows their stuff so I am confused why they were just selling me lots of expensive chemicals that I did not need.

Every single person I have ever dealt with at this company has gone above and beyond to help meread more

Dave and the rest of the team at Islandia are true heroes. My family has worked with Islandia for…read moreover 20+ years and the service, installation, attention to detail are next level. Naturally, filters get clogged, units malfunction but thats business as usual - and when it happens - they are right there to fix it. Thank you so much Dave, John, Cheryl and the entire Islandia team! - Gaby

Islandia Pools is an absolutely amazing company. Every employee from the office to the techs have…read morebeen a pleasure to work with. They are kind, professional and patient. From day one I have been extremely satisfied with their level of customer service. I highly recommend Islandia Pools.

Pooltastic installed a pool on my property, this company is the best, fair price, always keeped…read moretheir word and work is amazing! Dan went up and beyond!!!!! always available and always picked up his phone. whenever you do construction on your house, it's usually a bad experience Pooltastic made it a great experience for me, I highly recommend this team..

I have owned a pool for over 30 years in all the homes I have lived. Hands down Pooltastic's in…read moreHamptonBays is the best pool company I have ever used. For the last three years from changing my liner, opening and closing my pool, also maintaining the pool. The prices are right and their work is The best, never a problem. Thank you Pooltastic's. Great work!

Have used them for years and service has declined. They were always decent but they cut corners,…read moredon't answer the phone, and seem to have trimmed the staff to the point where the office staff doesn't have any knowledge of pool maintenance or terminology. They also skimp on hardware installs and don't connect purchased hardware properly. Sad demise.

Guillo pool company is a rare company. Besides being a responsible and reliable company, the staff…read moreis extraordinarily helpful and knowledgeable, but above all NICE. They answer calls all the time and respond to emergencies quickly. Customer service is obviously their top priority. Having tried other companies over 25 years of service, none have serviced on a par with Guillo. My hat is off to Paul Guillo.. This company has a fine reputation for these reasons. I recommend them highly. They couldn't be more pleasant to deal with and the bills are reasonable.

Over the years I have encountered many different pool issues…read more Any and every time I have called Patchogue Pools and Spa the staff has always directed me into finding the right solution to any pool challenge. Their helpful insights have saved me many dollars in allowing me to do many of the necessary fixes. I will continue to buy my pool products from them as a gracious thank you. Regards Andy

Terrible customer service, they confirmed a pool opening for me but asked me to call back with the…read moredimensions-despite having been a client with them in the past. When I called back, the gentleman literally said to me, "I don't care who you spoke to!" and hung up the phone. The pressure of pool openings is obviously too much for them to handle.

They come as scheduled. When service is needed between regular appointments they come usually the…read moresame day or no later than the next day.

Excellent pool service company always there to help and very reasonable prices for all your pool…read moreneeds, replaced Hayward filter for me last summer. Offered excellent info to me over the phone to get my pool system back up and running correctly in the spring at start up, I do my own servicing but when I require assistance I always can count on White Rapids.

I'm a New York City contractor. I know what it takes to run a job right, and Sweeney's ran mine…read moreright. Joe handled the consultation and construction. Kenny, the owner, and Anthony, the manager, were on it from start to finish. Timing was on point. Execution was flawless. Promises made, promises kept. Nothing's ever perfect, adjustments were made, plans were modified as we went. Every single time, they handled it without me having to chase anybody. I'm enjoying my pool and wanted to give credit where credit's due.

**UPDATE** The…read moremaintenance manager, Anthony, contacted me and was extremely professional, apologetic, and respectful. He offered to send over two different pool techs the next morning and have our service completed at a heavily discounted rate. Our techs, Alex and Marlon, were wonderful and did a great job. After the service was complete Anthony called me again to see how it went and ending up comping the entire service for us. While it started off a little rocky, they definitely made right nbd us and we hope to use them again. **** Very disappointed in our service, especially because they came so highly recommended. We hired them for a power vacuum and were scheduled for Monday 6/22 between 11-3. When I got home from work at 3:30 the pool techs were fast asleep in their van in my driveway. Once they woke up they worked for about an hour and told me they don't have time to finish (but had time to nap) and said they would reschedule me for later in the week. They left a hose running in my pool without telling me and it ran so long it almost overfilled. We were scheduled to have them come back and finish this Saturday 6/27 between 1-5 and they never showed up. No one called to inform of us a change in scheduling. When I called to cancel any future services with them and express these concerns all I was told was "I understand." I never post reviews, but we are extremely disappointed in the service we received and after getting minimal response when I called to express these concerns, a review felt warranted.

I have a few problems with them. On June 7th, they opened my pool and encountered major plumbing…read moreissues with the pump. We received two estimates from them and chose the more expensive option to fix all the problems they identified, but they never completed the repairs. Overall, our experience with the company has been very disappointing. I posted a review on their website on 6/14, and they replied saying they did what they could because we mentioned our tight finances. That's not true; we had two estimates from them and agreed to do the job. They also deleted my review. Very disappointing. I will not recommend this company to anyone.

A number of things.. ethics being the first. Quoting a bill…read morefor ghost parts to boost the cost to use material for other projects ? Not ok. Not providing a breakdown of the quote, hiding discrepancies? Not ok. Being hateful and rude when called out to view the paper work they are hiding ? No ok.. Do not allow Scott to blindly lead you on.. question the bill and materials as well as seeing them .. fair warning to those that don't .