This was my first time staying at a Tru. I was pleased with the accommodations & it was reasonably…read morepriced. The hotel had a fun design & pretty decor.The staff was super friendly & welcoming, true southern hospitality, especially the front desk & breakfast attendants. I was told at check-in that Tru was designed by Millennials & the thinking was smaller rooms but bigger common areas for socialization & getting together. That seemed to be true - the common area offered a lot...great lounging space with conversation pits, cute work cubicles, breakfast area, TV, pool table, as well as plenty of tables & chairs. They also offered a free breakfast buffet, serving your typical dishes. The room was clean, bright & stylish. It was small but functional with a big bathroom. There were plenty of places to hang things & a good space for luggage. Lots of lightening too. I appreciated the blackout blinds in the morning as well. Overall, at great stay.

Bernard was so welcoming at breakfast. Kindhearted and hardworking…read more Breakfast items all stocked and ready for sleepyheads to get some coffee and nourishment at the dining area near reception. I felt like I was in a brand new youth hostel . Quiet all night long, Private shower in the bathroom , no carpet in the room, no frills yet comfortably decorated. Like a trendy dorm room. BIG SCREEN TV. (I slept just fine. Just a new style of Hilton room for me!) Bed was comfy and fluffy. Nice experience

This is not a new hotel but I've been to newer ones that were not maintained as well as this one. I…read morelove walking in and the lobby is nice and fresh, and inviting. Such was the case here. It gives me hopes of a decent room and stay and this one didn't disappoint. That's all I hope for with a room: clean bed and bathroom with no bugs. They got it right. She placed me in a different room since mine wasn't ready and I'm glad I didn't have to wait. Located on the same strip with the shopping outlets and several restaurants and I found a Walmart very easily just a few minutes away. I'd definitely stay here again.

Room was clean, modern, spacious, and quiet. The only problem with the room were the electrical…read moreoutlets attached to the 2 bedside lamps. They were loose and presented an electrical hazard. (Room 301). Breakfast was a disappointment. No English muffins or bagles. Coffee was extremely weak. No cream for the coffee. Eggs and sausage were very salty.

I returned to the Fairfield Inn to Smithfield and am pleased that it has improved…read more My room was not ready at check-in as housekeeping was still working. But after sitting in the lobby for about 30 minutes, I was given an upgraded room. I'm not sure if this was because of my Titanium status or because of the wait. The prices are reasonable here. The parking lot was a good size, and the location was close to the outlets but not too far away from downtown either. It is also near I-95 and Route 301. I was provided a Welcome Bag with a bottle of water and some Chex Mix. My room was on the third floor, near the elevators. I wish there were more soundproofing, but the room was clean and provided an area for me to wind down. Extra pillows, sheets and blankets were provided. The cable channels were numerous this visit, and the WIFI was fast and reliable. I liked that there was natural light during the day and enough lighting at night. The mattresses are near the end of their life, as I could still feel the springs. Breakfast could use a few more offerings, and the tables could be cleaned in between guests.

The receptionists are very unpleasant. We reserved the room…read morea week in advance, upon our arrival at 4 pm, we were assigned the room right next to the elevator. We refused the room and asked for one away from the elevator and the ice machine. I was told that there was no other room available. in the meantime other couples came in and were assigned rooms. At 7 pm we were assigned a room, the mattress springs were so bad and uncomfortable that I couldn't sleep all night. We used MARRIOT BONVOY POINTS, I feel that's why we were treated like third class citizens. The breakfast was the worst yet. The coffee pot was constantly empty and also the hot food, the bacon was not replenished and the attendant was very rude when asked for it or coffee. The waffle machine was not usable. I'd give it 0 stars if possible.

Although location wise it's pretty convenient off the highway, and it's quiet and safe, we were…read moretold during check in that it'll be continental type breakfast in the morning despite seeing no signs of it. Next day there weren't any eggs or sausages, just waffles which you make yourself. The batter was made well enough so it's the chewy kind. The pool is so small, 5 feet deepest, not much of a chemical smell but the towels here are not clean. Whether it's the linens in your room or pool towels, somehow we find old blood stains on everything. Only one good towel per 4.... Please update your towels! And linens!!

Nasty dry cum stains on bed dead bugs In bed room stinks bathroom nasty water stain on ceiling rude…read morestaff

We checked in just after 8…read more We were greeted by a person who wasn't likely to be happy about being at work. Lmao I mean who is, but damn... The room was the perfect temp Alaska ( I like it cold). As seen in the photo, the bed was sloppily made. The room has seen better day. It does appear clean. Apparently the offer breakfast bags. We are here 2 nights so I can add that review to this Yelp tomorrow. We are walking distance to many restaurants. We opted to grab COLDSTONE CREAMERY. Also very close to the outlets, Starbucks and more. I'll add more tomorrow/tomorrow evening.

RUNNNN! If I could leave 0 stars I would! DO NOT STAY HERE! The place is FILTHY rooms are FILTHY…read moresheets STINK pool is FILTHY you can literally see the dirt floating around we didn't even put a toe in! The room has ROACHES! Lamps don't even have LIGHT BULBS! Front desk staff is RUDE JENNY to be specific along with MANAGEMENT and they're terrible LIARS! We stayed here 1 night and had to deal with ALL of these things which was very unfortunate! I called front desk immediately that night when we seen the roach crawling on our nightstand and was told she wrote down my information to give to the "owner" for me to get a refund but she DIDNT want to switch my room since we were checking out the very next morning. I stopped to the front desk to speak with the "owner" during checkout and was told he was "busy" he would give me a call before he left I NEVER got a call that day! I called the next day asked to speak with him and was told he wasn't in that day he'd be in the following day at 10AM. I called that following day at 10AM and was told he wouldn't be in until 12PM I immediately started expressing my concern with the lies I was dealing with and told her I would call back at 12PM she proceeded to say "wellll I'm not sure if he'll be here right at 12" so I said "WELL ILL CALL IN BETWEEN 12 & 1"! All of a sudden she wanted to ask questions about what happened with my stay when everything should've already been DOCUMENTED! I called back a little after 12 and still couldn't speak with him. Ended up getting a call from the owner just for us both to say HELLO and he hung up immediately just to SAY he called! I called back IMMEDIATELY when he hung up just for him to answer say hello and run to the front desk put me on MUTE and give Jenny the phone to LIE and say he wasn't there and to tell me the OWNER doesn't do refunds I would have to go through my third party I booked with! THEN she proceeded to LIE and say he called me previously that day but I didn't answer! I had my phone ALL day that day NEVER got a call from him so that was another lie! I called Expedia started the process and they called the hotel for JENNY to get on the phone and LIE LIE LIE! She told them we checked out a HOUR late when that was a LIE checkout is at 12PM checked out at 11:58AM! We IMMEDIATELY got breakfast right up the road when we left and I have the bank statements to PROVE IT! If we checked out late I would've been CHARGED! She also LIED and said I REFUSED to switch rooms that night I called and made the complaint! Who the fck wants to sleep with BUGS why wouldn't I want to switch rooms! I got NO rest in that hotel and I'm PREGNANT if only we were closer to home I would've LEFT IMMEDIATELY! I will post a few pictures that I have and I ALSO have our conversations recorded something they DONT know but do now that they're reading this review and will try to reply with fake a$$ apologies SAVE IT!

Excellent hotel off I-95 near lots of restaurants and an outlet. Big and extremely clean room with…read morevery comfortable beds . A plus was that shampoo, body wash and conditioner was dove. Breakfast was very good also! Reading other reviews here I am shocked. What do you people expect for an overnight hotel for $120 dollars? This is not the Plaza for God's sake! Highly recommend you to stay here, specially if you have kids.

Stayed there one traveling back from Florida to Connecticut. They had someone unloading a whole…read moretruck of food at 2:30 AM and banging for two hours. Tried to reach out to Management to get a refund and basically the lady at the front desk said that Management ignores everyone's phone calls and never pays any money back or gives reimbursement not the way you do business when you're connected to a major chain like Holiday Inn contacted online directly IHG and they also said that the Management at that location is avoiding their calls

ROACHES, BODILY FLUIDS & BUGS, OH MY! After a long 12 hour…read morecar ride we arrived at the Comfort Inn in Smithfield, NC near I-95. We booked two adjoining rooms, one for my parents and one for me. We brought our luggage in and dropped everything off in my parent's room. We then left the room to go across the street to eat dinner. Upon entering my room for the first time, I went to turn on the light and noticed the lampshade had bodily fluids all over it. My dad had to fix the stopper in the sink because it wasn't connected. Our mattresses had giant stains all over them and our linens had hair on them. I then opened up the drawers and saw little bugs crawling around inside. As I was cleaning out the bug filled drawers I noticed a giant cockroach crawling up the wall!!! After I was done freaking out, I realized there is absolutely no quality control at this Comfort Inn. I immediately realized that I could not stay here. Some people say they count sheep while sleeping, the thought of me counting cockroaches was unfathomable. I would never book another stay here and hopefully you won't either.

Warning! DO NOT PASS GO! I've stay at Comfort Inns in different cities however, the Smithfield…read morelocation was not the best experience. No one was at the front desk to greet meet and when the staff member finally showed up, my room was not ready to check in. The Elevators sounded like a horror movie. For a second, I thought I was going to get stuck going to the 2nd floor. I walked into my room and it smelled dusty. My bathroom did not have any towels, hand towels, or wash cloths and the tub looked like it had not been clean after the last guest and the guest after that. I called the front desk and mentioned the uncleanliness of the room and the staff member was kind enough to switch me to another room and apologized for the inconvenience. Apparently, they were short of house keeping staff but, there is no excuse or reason the rooms are not clean to an average human's standard. The 2nd room was no better. It just didn't feel clean. There was trash on the side of the bed from a previous guest. The countertops, refrigerator, and table had alot of dust on them. The bathroom was missing wash cloths and the toilet bowl was super dirty. The toilet bowl looked like it has not been cleaned in months. I wipe the counter top off with Lysol wipe and there was dirt build up. I was turned off and very disgusted. The breakfast was ok but, due to the upkeep of the hotel and the rooms, I questioned everything on my plate and decided not to eat it. Very disappointed... smh

One of the worst experiences in a hotel/motel I've ever had…read more After a long (12 hour) day of driving, and many great reviews, my sister and niece decided to stay here with my service dog. From the moment we pulled in the place was sketchy. It was 10 pm- and people were lurking around in groups, and there was LITERALLY a lone man watching as we pulled in and smoking a BONG. My German shepherd was on high alert right from the jump. Our room was horrid. Mold on the walls and curtains, yellow stains on the comforters, bugs on the floor... not to mention the brown smudges in RANDOM places. I'm not even kidding. When I called the front desk and asked for a different room- she said they were sold out (which I found incredibly hard to believe) So we were stuck, exhausted and completely grossed out. I slept with one eye open due to the constant yelling outside. Also went to sleep in my shower cap and pants tucked into my socks. At 3:00 am a car full of loud and rowdy people pulled in outside the room, walking back and forth in front of our room screaming and arguing. Normally I don't allow my dog to bark at people, but I gave her the okay because I felt unsafe. The noise went on until about 4:30 am, and I sat awake watching nervously as my family slept. Also- lock on door was broken- so you can imagine the angst I felt. The grass outside was overgrown and there was debris littering the area. I don't know if it was just the area of the hotel we were in, or people use this hotel for god knows what- but it was a horrible experience.

We stayed one night when returning south for the convenience and rate, and received the same room…read moreas our previous stay. Air conditioner was still noisy but we were very tired and fell asleep quickly. When checking out I asked about the inaccessible bathroom - I couldn't use a regular bathtub - and was told to request a walk-in shower in notes on our reservation. It would have been better to tell me that when checking in!!

This La Quinta in Smithfield, NC was well maintained(everything worked), very clean & the room was…read morecomfortable - at a great price. I'd paid $45.00 more for a comparable La Quinta room in Brunswick, GA the previous day and received poor service, unusable TV, poorly furnished, dirty frayed carpet, ac in need of repair - they moved us to another room but it was in the same shape.

The room was very clean, the staff was very nice. I kind of like the minimalist decor which made…read morethe room feel spacious and (again) clean. Definitely a place you feel okay staying at. For the not-cheap price of $109.00 a night you get a clean safe place with a spotless shower. But the towels are so thin it will be hard to dry off. The breakfast is . . . lacking. My husband said his eggs "crackled" when he took them out of the pan and they were the yellow of a 1950s suburban kitchen. He was good with the sausages though I might argue his bar is pretty low. I was looking forward to the "fresh fruit" someone recommended. I passed on it however. See my photo "still life from the road." But this is--in my experience-- typical of the breakfast-included hotel circuit. Despite my complaints about breakfast, I recommend for a road stop if not for a fancy vacation.