This was my first time staying at a Tru. I was pleased with the accommodations & it was reasonably…read morepriced. The hotel had a fun design & pretty decor.The staff was super friendly & welcoming, true southern hospitality, especially the front desk & breakfast attendants. I was told at check-in that Tru was designed by Millennials & the thinking was smaller rooms but bigger common areas for socialization & getting together. That seemed to be true - the common area offered a lot...great lounging space with conversation pits, cute work cubicles, breakfast area, TV, pool table, as well as plenty of tables & chairs. They also offered a free breakfast buffet, serving your typical dishes. The room was clean, bright & stylish. It was small but functional with a big bathroom. There were plenty of places to hang things & a good space for luggage. Lots of lightening too. I appreciated the blackout blinds in the morning as well. Overall, at great stay.

We went back to to Tru by Hilton Smithfield in April on our way from Washington DC back home to…read moreMyrtle Beach. It was the perfect place to stop and rest! The room was modern and clean. We really like the frameless tempered glass shower in the bathroom. We also took advantage of their indoor pool this time and it was great! Overall, great 2nd experience at the Tru!

For a Hampton Inn, I'd say it was definitely nicer than most. The hotel seemed new and clean, and…read morethe staff was very friendly. It is right adjacent to I-40 which is convenient- I did not hear the freeway noise at night. There is not much in walking distance, but there is a outlet mall a 3 min drive away that has lot of food choices. Fitness center was decent and breakfast was the usual Hampton stuff, edible but not great. Parking was free.

The staff were super friendly. The hotel was very clean and we would definitely come back. They…read morehave fresh cookies at the front desk for guest in the evening and if you don't have time to grab a full breakfast in the morning, a packed bagel bag is ready for you on your way out. How nice is that??!!

I have a routine. I leave MA later in the afternoon so that I could avoid most of the CT, NY and NJ…read moretraffic. It works out pretty well unless it's raining; add +2 hours. If it's snowing, add +4. If raining and snowing, add +6-8. If a deer is hit, no time added. When I get to the first service station in Delaware, I rest for a couple of hours. I drive to Skippers, VA (Exit 4) and rest for a couple more hours. By this time, I am rejuvenated and have the energy I need to keep up with my boy. It HAS worked out great. I always stay in Smithfield, NC, The Sleep Inn & Suites. Not just because it's halfway between where he lives and all the action in Raleigh, or that the prices, modernization and amenities are better than most in this area. But because of how Owen is treated. I feel that I get treated great! My name is known, my preferences are always discussed and my feedback is heard. Owen on the other hand gets red carpet treatment; he gets a lot of love from the staff here. Most of the time they get ignored (because he's shy) but that doesn't stop them from coming up to him, welcoming him back, seeing and waving him off and asking about him. If there is chalk on the ground by the pool, they know it's Owen. If the elevator is going up and down without anyone getting off, it could be Owen.........or me. He's gotten gifts from the staff like Stone Cold gift cards, treats and minion bubbles but yesterday we got the biggest gift of all (by we I actual mean myself). I am active duty Navy with 19 and half years of Service. At 38, although not old, I'm no spring chicken anymore. Apparently, sleep is very important and I haven't been getting much of it as of late. I left normal time and didn't even hit any traffic. I stopped in New Jersey, twice: a 30 minute rest at the Vince Lombardi service area so that I can make it to my normal Delaware stop but that didn't happen. I made it to a service area only a few miles from my first stop and two hours ended up being six straight slept in the car. Today (11/6/19) was Owens birthday and he had his four year check up at 11 am that I was trying to make it to. I've only been to a couple of his doctor visits and always try to schedule my leave around those kind of events. I also wanted to get in early so that I could wrap his birthday presents that I've been so tired to do prior to coming here but didn't have time for that either. I checked in the hotel by 2 pm and was greeted and welcomed back. Owen was asked about and I told them that I was bringing him back later in the evening and that he was having a birthday party at his step dad/moms house. I mentioned that I didn't have time to wrap his gifts because I over rested and without hesitation, Nickie the General Manager, said she would wrap them and put them in the room. My revised plan was to just put the presents under the blankets and have him peel the blanket back one present at a time but looks like I didn't have to do that.....thankfully. I left her with all the gifts and wrapping paper and said she would have it all taken care of by the time I returned in a couple of hours. I left at 2:45 and returned about 6:15. Owen slept on the way and I carried him to the room. He knew he had presents there but neither of us knew what it would look like . I opened the door and found the best looking display of gifts that even I put together myself. It was a wall of presents, nicely wrapped and I didn't notice till later that Nickie also brought him cupcakes and a YUGE trash bag for the used wrapping paper. She even placed some of the fragile toys in boxes that I didn't provide and bubble wrap around one that really needed it and that again, I didn't provide. At first, Owen wasn't impressed. He was tired and waking up from a 30 min nap that could have lead to an all night slumber. Once he saw it, he got into it and unwrapped them all like a mad man......a 4 year old mad man. As a father, especially as only being physically present part time, I felt the biggest sense of relief that that went better as planned and the track record that I keep for myself is unscathed. We caught Nickie before she left and thanked her for something that she clearly didn't have to do and went above and beyond for. She and a couple of others are great every time we visit; Mary and Teresa are a couple that I always interact with during my stay and there are a lot more here who are just some awesome and caring human beings. If you ever find yourself traveling through North Carolina, whether you are staying for the night or just passing by (lots of eating, activities, and shopping opportunities surrounding this hotel), stop on by and say hello and that Owen sent you.

This is not a new hotel but I've been to newer ones that were not maintained as well as this one. I…read morelove walking in and the lobby is nice and fresh, and inviting. Such was the case here. It gives me hopes of a decent room and stay and this one didn't disappoint. That's all I hope for with a room: clean bed and bathroom with no bugs. They got it right. She placed me in a different room since mine wasn't ready and I'm glad I didn't have to wait. Located on the same strip with the shopping outlets and several restaurants and I found a Walmart very easily just a few minutes away. I'd definitely stay here again.

I returned to the Fairfield Inn to Smithfield and am pleased that it has improved…read more My room was not ready at check-in as housekeeping was still working. But after sitting in the lobby for about 30 minutes, I was given an upgraded room. I'm not sure if this was because of my Titanium status or because of the wait. The prices are reasonable here. The parking lot was a good size, and the location was close to the outlets but not too far away from downtown either. It is also near I-95 and Route 301. I was provided a Welcome Bag with a bottle of water and some Chex Mix. My room was on the third floor, near the elevators. I wish there were more soundproofing, but the room was clean and provided an area for me to wind down. Extra pillows, sheets and blankets were provided. The cable channels were numerous this visit, and the WIFI was fast and reliable. I liked that there was natural light during the day and enough lighting at night. The mattresses are near the end of their life, as I could still feel the springs. Breakfast could use a few more offerings, and the tables could be cleaned in between guests.

I stayed at the Fairfield by Marriott Inn & Suites Smithfield Selma in Selma, North Carolina, from…read moreFriday, August 21, 2026, through Sunday, August 23, 2026. I am a Marriott member and have points and an established loyalty account with Marriott, so I am familiar with the brand and generally know what level of accommodation to expect. This was my first stay at this particular location. I want to give credit where credit is due because my experience with the staff was completely different from my experience with the condition of the hotel itself. First, I want to recognize Kadance from housekeeping. She was such a sweet and hardworking young lady, and my room was clean. Housekeeping absolutely did their job. I also want to recognize the lady who handled breakfast. She was wonderful, sweet, hospitable, and hardworking. The breakfast was basic hotel food with things like eggs, waffles, cereal, and other standard options, but it was actually decent, and the sausage was especially good. She worked hard to keep the breakfast area clean, and after guests finished eating, the area was spotless. I also want to give credit to the front desk employee who was working the night I had to switch rooms. Unfortunately, I did not get her name, but she was very patient, sweet, and understanding. I believe she was also there the following morning when I checked out. She handled the situation professionally and made the room change much easier. I honestly did not have a negative interaction with any member of the staff during my stay. Management was nice as well. The people working at this hotel were wonderful. That is why I want to be very clear that my issues are with the condition of the property itself, not the employees. My original room was 426. I encountered small winged insects in the room that appeared to be termites. I did a Google photo match because I wanted to identify what they were. There were trees directly outside the room, so I understand that pests can sometimes be an issue, but I was uncomfortable and requested a room change. I was moved to Room 429. I do not blame housekeeping for the pest issue. In Room 426, I also noticed what appeared to be mold or mildew on the ceiling directly above the bed. I cannot say with certainty which one it was because I did not have it professionally tested, but there were visible spots across the ceiling and the discoloration was very noticeable. It looked as though someone may have sprayed or treated the spots in an attempt to make them fade, but they were still clearly visible. Seeing that directly above the bed was extremely unsettling and added to my concerns about the condition of the room. My biggest complaint is that the hotel itself feels severely outdated and badly in need of renovation. Once you get upstairs onto the floors with carpeting, there is a noticeable musty smell. The carpeting smells musty, and the overall atmosphere feels old and stale. The rooms may be cleaned, and the air conditioning worked well, but there is only so much cleaning can do when the actual property is worn down. The bed was extremely uncomfortable and felt old and worn out. I could feel the springs, and the mattress and box spring desperately need to be replaced. The bathroom was also badly outdated. The old wallpaper needs to go. It collects every little splash, speck, and piece of debris, and the entire bathroom needs a complete renovation. The paintwork also looked poorly maintained and in need of attention. Even the furniture was worn down. The wooden stand holding the refrigerator and microwave was chipped and damaged. Everywhere I looked, something seemed old, chipped, worn, or outdated. I will say again that my room was vacuumed very well and housekeeping kept it clean. I personally just did not feel comfortable putting my belongings on the floor because of the overall condition of the room. Even my shoes stayed off the floor. That is not a reflection of housekeeping. Kadance did her job. The front desk was made aware of the issues, and accommodations were made, which I appreciate. The staff was patient, understanding, and professional throughout my stay. But unfortunately, great employees can only do so much. This hotel needs serious investment. The carpets need to be replaced or removed. The bathrooms need a complete overhaul. The beds and box springs need to be replaced. The worn and chipped furniture needs to be replaced. It is disappointing because the staff were genuinely wonderful. Housekeeping deserves 5 stars. The breakfast staff deserves 5 stars. The front desk employee who helped me switch rooms was patient, sweet, and understanding. Management was nice as well. I truly have no complaints about the people.

Stopped in for an overnight while driving from Tallahassee to Philly. After about 12 hours of…read moredriving the speed limit with a giant trailer, we needed a really good place to "park it", so to speak. Look, I'm not going to sit here and say the Super 8 was the best hotel I've ever stayed at. But my god, the beds were comfy, the room was clean, we had a fridge, and best of all, an extra $25 and we got to bring our dog in with no concerns (and he's a big boy.) We didn't take advantage due to having to be on the road again early-early, but they also have free coffee in the lobby 24/7 and a free breakfast every morning. You really could do a lot worse for a pit-stop during your road trip, I certainly have.

Although location wise it's pretty convenient off the highway, and it's quiet and safe, we were…read moretold during check in that it'll be continental type breakfast in the morning despite seeing no signs of it. Next day there weren't any eggs or sausages, just waffles which you make yourself. The batter was made well enough so it's the chewy kind. The pool is so small, 5 feet deepest, not much of a chemical smell but the towels here are not clean. Whether it's the linens in your room or pool towels, somehow we find old blood stains on everything. Only one good towel per 4.... Please update your towels! And linens!!

RUNNNN! If I could leave 0 stars I would! DO NOT STAY HERE! The place is FILTHY rooms are FILTHY…read moresheets STINK pool is FILTHY you can literally see the dirt floating around we didn't even put a toe in! The room has ROACHES! Lamps don't even have LIGHT BULBS! Front desk staff is RUDE JENNY to be specific along with MANAGEMENT and they're terrible LIARS! We stayed here 1 night and had to deal with ALL of these things which was very unfortunate! I called front desk immediately that night when we seen the roach crawling on our nightstand and was told she wrote down my information to give to the "owner" for me to get a refund but she DIDNT want to switch my room since we were checking out the very next morning. I stopped to the front desk to speak with the "owner" during checkout and was told he was "busy" he would give me a call before he left I NEVER got a call that day! I called the next day asked to speak with him and was told he wasn't in that day he'd be in the following day at 10AM. I called that following day at 10AM and was told he wouldn't be in until 12PM I immediately started expressing my concern with the lies I was dealing with and told her I would call back at 12PM she proceeded to say "wellll I'm not sure if he'll be here right at 12" so I said "WELL ILL CALL IN BETWEEN 12 & 1"! All of a sudden she wanted to ask questions about what happened with my stay when everything should've already been DOCUMENTED! I called back a little after 12 and still couldn't speak with him. Ended up getting a call from the owner just for us both to say HELLO and he hung up immediately just to SAY he called! I called back IMMEDIATELY when he hung up just for him to answer say hello and run to the front desk put me on MUTE and give Jenny the phone to LIE and say he wasn't there and to tell me the OWNER doesn't do refunds I would have to go through my third party I booked with! THEN she proceeded to LIE and say he called me previously that day but I didn't answer! I had my phone ALL day that day NEVER got a call from him so that was another lie! I called Expedia started the process and they called the hotel for JENNY to get on the phone and LIE LIE LIE! She told them we checked out a HOUR late when that was a LIE checkout is at 12PM checked out at 11:58AM! We IMMEDIATELY got breakfast right up the road when we left and I have the bank statements to PROVE IT! If we checked out late I would've been CHARGED! She also LIED and said I REFUSED to switch rooms that night I called and made the complaint! Who the fck wants to sleep with BUGS why wouldn't I want to switch rooms! I got NO rest in that hotel and I'm PREGNANT if only we were closer to home I would've LEFT IMMEDIATELY! I will post a few pictures that I have and I ALSO have our conversations recorded something they DONT know but do now that they're reading this review and will try to reply with fake a$$ apologies SAVE IT!

We checked in just after 8…read more We were greeted by a person who wasn't likely to be happy about being at work. Lmao I mean who is, but damn... The room was the perfect temp Alaska ( I like it cold). As seen in the photo, the bed was sloppily made. The room has seen better day. It does appear clean. Apparently the offer breakfast bags. We are here 2 nights so I can add that review to this Yelp tomorrow. We are walking distance to many restaurants. We opted to grab COLDSTONE CREAMERY. Also very close to the outlets, Starbucks and more. I'll add more tomorrow/tomorrow evening.

Stayed there one traveling back from Florida to Connecticut. They had someone unloading a whole…read moretruck of food at 2:30 AM and banging for two hours. Tried to reach out to Management to get a refund and basically the lady at the front desk said that Management ignores everyone's phone calls and never pays any money back or gives reimbursement not the way you do business when you're connected to a major chain like Holiday Inn contacted online directly IHG and they also said that the Management at that location is avoiding their calls

FYI, anyone who may be doing business with Holiday Inn Express, Smithfield, NC, be ware. We have…read morealways repaired their Ice Machines and PTAC'S. They have always paid, most of the time slow, but paid. They have run their bills up to almost $3200.00, and now they will not return our calls, and the one time they did, we were told it was in the mail. So, if you don't want to lose your labor and parts, do another job, or stay home that way, you will not lose your money. Rite Choice Ice Machine Repair

One of the worst experiences in a hotel/motel I've ever had…read more After a long (12 hour) day of driving, and many great reviews, my sister and niece decided to stay here with my service dog. From the moment we pulled in the place was sketchy. It was 10 pm- and people were lurking around in groups, and there was LITERALLY a lone man watching as we pulled in and smoking a BONG. My German shepherd was on high alert right from the jump. Our room was horrid. Mold on the walls and curtains, yellow stains on the comforters, bugs on the floor... not to mention the brown smudges in RANDOM places. I'm not even kidding. When I called the front desk and asked for a different room- she said they were sold out (which I found incredibly hard to believe) So we were stuck, exhausted and completely grossed out. I slept with one eye open due to the constant yelling outside. Also went to sleep in my shower cap and pants tucked into my socks. At 3:00 am a car full of loud and rowdy people pulled in outside the room, walking back and forth in front of our room screaming and arguing. Normally I don't allow my dog to bark at people, but I gave her the okay because I felt unsafe. The noise went on until about 4:30 am, and I sat awake watching nervously as my family slept. Also- lock on door was broken- so you can imagine the angst I felt. The grass outside was overgrown and there was debris littering the area. I don't know if it was just the area of the hotel we were in, or people use this hotel for god knows what- but it was a horrible experience.

We stayed one night when returning south for the convenience and rate, and received the same room…read moreas our previous stay. Air conditioner was still noisy but we were very tired and fell asleep quickly. When checking out I asked about the inaccessible bathroom - I couldn't use a regular bathtub - and was told to request a walk-in shower in notes on our reservation. It would have been better to tell me that when checking in!!

This La Quinta in Smithfield, NC was well maintained(everything worked), very clean & the room was…read morecomfortable - at a great price. I'd paid $45.00 more for a comparable La Quinta room in Brunswick, GA the previous day and received poor service, unusable TV, poorly furnished, dirty frayed carpet, ac in need of repair - they moved us to another room but it was in the same shape.

The room was very clean, the staff was very nice. I kind of like the minimalist decor which made…read morethe room feel spacious and (again) clean. Definitely a place you feel okay staying at. For the not-cheap price of $109.00 a night you get a clean safe place with a spotless shower. But the towels are so thin it will be hard to dry off. The breakfast is . . . lacking. My husband said his eggs "crackled" when he took them out of the pan and they were the yellow of a 1950s suburban kitchen. He was good with the sausages though I might argue his bar is pretty low. I was looking forward to the "fresh fruit" someone recommended. I passed on it however. See my photo "still life from the road." But this is--in my experience-- typical of the breakfast-included hotel circuit. Despite my complaints about breakfast, I recommend for a road stop if not for a fancy vacation.