I lived in Pullman for eight years and came back to visit with my husband, three dogs, & four…read morecoworkers on a work/personal trip! It's not as fancy as a Marriott or Hilton, but you don't need that if you are just looking for a safe, convenient, and interesting place to stay! Nothing boring about Nintendos and a chalkboard to draw on in each room, a cozy fire pit, & the World's longest oatmeal bar (vegan-friendly, and you can ask for gluten-free oats, too)! The staff are all friendly and communicative via text, email, or phone! They will text you a door code if you arrive too late to check-in in person. Definitely stay here if you have dogs because this is one of the rare hotels that do not charge extra for dogs unless damage occurs! And while most hotels limit you to two dogs, we were okay with three (and we told them ahead of time)! The fire pit was a nice place to hang out with our group and doggos, and we met some nice people who were visiting with their dogs as well. You also get a free drink token upon arrival, and there are events on select nights. If you don't want to hang out at the hotel, downtown Pullman is just across the street! The hotel is on a main road, so you can hear the street starting around 6:30am, but the nights were very quiet. Because this is more of motel, there isn't daily cleaning by default and no iron or coffee amenities in each room, so just be mindful of that when planning. Parking in the main area can be a bit tight in the evenings but there is a another lot on the other side that remained mostly empty. We were even able to slow charge our EV in one of the spots. All in all, great small town hospitality experience for a great price! Way more interesting than a fancy hotel!

Very eclectic little motel. Easy to check-in and out. Several nice outdoor gathering spots. Rooms…read moreare furnished with random items but there is a nice mural on the wall with the bed. My biggest complaint is the mattress which had a huge dip on the right side so no one could sleep there. Because of this, I probably wouldn't stay there again.

My son and I came out for a visit to WSU. We were met with a smile and the nicest staff I've ever…read moreexperienced. They were so accommodating. We had a small technical issue with our television, and it was fixed immediately. If you're visiting campus, I highly recommend this hotel! Tip: call ahead to reserve your shuttle from the airport. It's free, but the website does not say you have to make a reservation. The awesome friendly staff are the drivers.

I came in after 11 o'clock tonight. The front desk lady was rather polite. I travel all day. It was…read more2 AM and she's giving me the third- degree quiz me and everything totally doesn't know that I'm a Marriott Platinum elite member.

Great motel. The accommodations were excellent. The bed was very comfortable. The TV was a great…read moresize with lots of channels. Just a short walk to Rico's

After leaving a disappointing hotel (Paradise) earlier in the day of new Coug orientation, we were…read moreeagerly greeted by the staff. We entered our room to a STRONG chemical smell. The table was dirty and then I went to check the cleanliness of the bathroom (that was our previous problem). When I turned on the faucet, the water was BROWN! With the strong smell and nasty water, we decided to check out after maybe 20 mins. We were NOT given a refund or any compensation. Will not be back. My husband was convinced the smell was trying to coverup a problem somewhere.

The courtyard Pullman has a modern vibe. It's your typical commuter hotel, but on the nicer side…read more Rooms have a fridge and coffee maker and the lobby restaurant is perfect for morning coffee, happy hour and even a meal. We enjoyed breakfast here both mornings, which was much better than anything on the go, and the happy hour bar was nice to unwind in. Check in was fine, although they forgot to acknowledge my Bonvoy rewards. Once I asked if they had bottled water, they remembered my reward snacks. The beds are hard and the pillows are soft, so that was a bummer. They provide soap and shampoo in the shower but no extra amenities/vanity kits. Location is key, right on campus makes it easy to get around for WSU events. Parking is convenient and free.

Very nice and courteous staff, above and beyond service…read more Would definitely stay again.

Kelly is at the front desk working hard to help make this hotel appealing. I stayed at the pullman…read moreMarriott a while ago and not only had a horrible experience they don't give out anything for breakfast because they have a "bistro" on site. $$$$. At booking i was told the hotel offered a continental breakfast however it was more of a breakfast buffet of everything but meat. It was A+++, and extremely generous with choices. I am so glad to rest here at Hilltop, and not only will I return, I will encourage my future guests to stay here. Thanks for having such a cozy comfortable hotel with a great staff!

Stayed here for an overnight trip with friends. We shared a room. It was quiet and clean. The room…read moreis spacious and located as soon as you enter Pullman. Great room, good breakfast included and friendly staff.

Came to Pullman for my sister's 21st birthday and I love the location in relation to campus, her…read moreplace, and downtown Pullman. The best quality inn I've ever stayed at! Clean rooms, kind staff, helpful with payment and adding a new night with short notice. Didn't get to try the breakfast, but the hours are 6-9 am so a good window of time. Zoey's is right up the hill for good food if you want something to eat that's a part of the WSU culture!

After a long day as a new Coug parent we check into our room (reservations lost online, booked…read moremonths in advance) only to find a DISGUSTING toilet blowout along with a counter that hadn't been cleaned. Given a different room with a TV that didn't work in a high traffic area next to the exit&ice/vending machine. Unattended dog in pool area. Received a refund and the staff was friendly but I won't be back. Gross pics for evidence. If I could give the staff 5 stars I would...this hotel needs a zero!

Great place and very nice staff, comes at any time of the day. This place is great and convenientread more

Soon to be replaced with new hotel by a different company…read more The building permit process has started.

We checked into this motel on 12/5/2025. To start with, this place was dirty. The carpet was…read morefilthy. Second, there were no outlets next to the bed to plug in laptops or cell phones. Third, we could not understand the motel's office attendance language. Her English was hideous. We had to ask her to repeat helself several times. The issue was that the reservation wasn't under our name, it was made by our granddaughter. As we showed her the online receipt with my granddaughter's name on it, she kept asking questions without reviewing our printout. After finally getting it all squared out, we had to give her a credit card to hold the room. She said it was in case of damages. We understood but she later returned to the room asking for my granddaughter to fill out the form, she said it had to be filled out by the same person who booked it. We called our granddaughter (luckily she was in the area, as we were in Pullman for her graduation). The woman asked her for her credit card as well. We were outraged. We checked out early in the morning. We will never stay there again! By the way, the woman appeared to be either the owner or the owner's kin of the establishment. I honestly don't think she knew what she was doing.

No no no no! I was not happy with the customer experience. The person at the office "in my opinion"…read morewas condescending.