In town overnight and so glad we chose Hotel McCoy. Here are the highlights. Clean, convenient…read morelocation, Free beverage upon checkin, big screen tv, comfortable bed. This is not a fancy place but so comfortable. And the world's longest oatmeal breakfast bar was so delicious. Didn't get to check out the gym or the grilled cheese sandwiches but the outside patios are a great perk.

We were staying in Pullman for our Dogs radiation treatment at WSU and I mistakenly picked the…read morewrong dates. I called into the office to explain the situation and asked to move our reservation up a day. They did not have any availability, which was fine, so I asked to cancel and they said not a problem. I asked specifically again if we would be charged and they said I would not be charged since I called in a few days before the scheduled arrival. Of course my card was charged and they later said they had no record of me trying to cancel, and that it was a non-refundable booking. That is exactly why I called to confirm before canceling and we would not have canceled if I knew I would be charged. Either incompetence or shady stuff. I'm now down $500 plus the other hotel we had to book. I understand it's a business but Was hoping we'd get a little more sympathy while dealing with our sick pup. Apparently not and will not be staying at Hotel McCoy ever again. Disappointing The Residence Inn in Pullman however was a great spot and was very accommodating.

Booked the room over a week ago. Arrived tonight to check in at 4:45, and the rooms are not ready…read more Was told they would call me when the room is ready. Only 1 person checking in guests at the front desk, with a line of 15 people. What's happening to Marriott? Service is slipping fast

I came in after 11 o'clock tonight. The front desk lady was rather polite. I travel all day. It was…read more2 AM and she's giving me the third- degree quiz me and everything totally doesn't know that I'm a Marriott Platinum elite member.

First, if you look over my Yelp Elite reviews, very seldom you'll find a negative review, and I try…read moreto return for updates with my experiences as I often see improvements! Stayed here many times before, some rooms and have been better than others, as we have something to compare staying multiple times over many, many years. We love this location (5-stars!) and parking (5-stars!), and I remember their sheets from Costco (5-stars!) and a/c that works (5-stars!)! I only make multiple reservations on places we like. There's also areas here that need improvement, such as the late-check-in process (1-star) on one visit the front desk messaged us about their front closes after 9pm and this motel would not allow check-in and one trip we were in traffic on 5+ hour drive to Pullman and I had a panic attack on the phone with them, as I was told we could not check-in if we arrived late, which made us panic the entire drive (1-star experience!) but they were lovely and allowed us to check-in upon our later arrival (yeah!), but the experience was really terrible as we were super stressed! Or how the room on the 2nd level behind the office the arrangement of the single queen bed and TV was a bit funky (3-star for decor/vibe), but not a big deal as we don't stay in our rooms in Pullman except to sleep & shower. Some rooms appear fresh and clean (5-star) while others could use a refresher of paint or care (wobbly door handles or bathroom doors that don't close properly, as an example, 2-3 stars), but I try to update my newer experiences upon frequent visits and I always notice and write about those improvements and reflect on the experiences. This time my experience was a 1-star all around, sadly. It was New-Coug Move-In Weekend and we'd stayed Friday to Saturday at another motel and moved our youngest Coug into his dorm at 9am, but the overall time took longer than our prior move-ins we've experienced with our other Cougs. By 6pm we were overwhelmingly exhausted! We were ready to relax rather than make the 5-hour journey back home in the dark. My friend had canceled her reservation for Saturday to Sunday, and suggested I call directly to the motel, as every hotel and motel in a 20-mile radius was booked!No availability was showing online, and in order to get her spot she'd suggested I call Cougar Land Motel directly. Called Cougar Land and explained about her cancellation and could we take it? Yes it's available, cost is $350, yes, we will take it! Expensive? Yes, but worth the convenience of being able to walk to campus (5-stars!) to spend time with our eldest Coug and relax vs driving home in the dark is worth the $350! The woman answering the phone asked if I'd stayed there before? Yes, many times! She then tells me I left a horrible review (!) and why would I want to stay again? I was baffled. My husband and I looked at each other, as the call was on speaker. Did I leave a bad review? I was too exhausted to think/respond, and she was adamant I wouldn't be welcome again! As soon as she hung up on me, I quickly went through Yelp. What did I write that was so offensive I was denied a return visit? I noticed zero reviews from me for Cougar Land Motel! I did not delete any and I was curious what I'd written to cause her to deny us! As a Yelp Elite member I follow rules and community standards. My husband wondered why she didn't say, "Hey I noticed you gave a poor review, here's the changes we've made and we are thrilled you're coming back to experience a better outcome!" We discussed this on our 5-hour drive home in the dark, as mentioned, we were really looking forward to staying at a local hotel we'd stayed at for years! Pullman is a lovely small-town with a tight community. My family of Coug alumni frequently travels back to Pullman (aka. Returns "home") and this experience reminded us about how wonderful the Coug Community is, but to be super careful about offering feedback/reviews as you might not have a place to stay when you visit.

Great motel. The accommodations were excellent. The bed was very comfortable. The TV was a great…read moresize with lots of channels. Just a short walk to Rico's

The courtyard Pullman has a modern vibe. It's your typical commuter hotel, but on the nicer side…read more Rooms have a fridge and coffee maker and the lobby restaurant is perfect for morning coffee, happy hour and even a meal. We enjoyed breakfast here both mornings, which was much better than anything on the go, and the happy hour bar was nice to unwind in. Check in was fine, although they forgot to acknowledge my Bonvoy rewards. Once I asked if they had bottled water, they remembered my reward snacks. The beds are hard and the pillows are soft, so that was a bummer. They provide soap and shampoo in the shower but no extra amenities/vanity kits. Location is key, right on campus makes it easy to get around for WSU events. Parking is convenient and free.

Very nice and courteous staff, above and beyond service…read more Would definitely stay again.

Kelly is at the front desk working hard to help make this hotel appealing. I stayed at the pullman…read moreMarriott a while ago and not only had a horrible experience they don't give out anything for breakfast because they have a "bistro" on site. $$$$. At booking i was told the hotel offered a continental breakfast however it was more of a breakfast buffet of everything but meat. It was A+++, and extremely generous with choices. I am so glad to rest here at Hilltop, and not only will I return, I will encourage my future guests to stay here. Thanks for having such a cozy comfortable hotel with a great staff!

Stayed here for an overnight trip with friends. We shared a room. It was quiet and clean. The room…read moreis spacious and located as soon as you enter Pullman. Great room, good breakfast included and friendly staff.

Stayed here and had to call the health department as the bathroom was so disgusting. I switched…read morerooms after arguing with the front desk manager. The next room was clean but had a faint mold smell which went away when I turned off the AC. When I checked out, I requested they discount my stay for all the problems and I got nowhere. When I raised my voice in frustration, the gal told me that she would call police as I was "disturbing other guests". It was comical. Corporate needs to fire the woman I dealt with. I called corporate office who refunded 50% of my stay and apologized.

After a long day as a new Coug parent we check into our room (reservations lost online, booked…read moremonths in advance) only to find a DISGUSTING toilet blowout along with a counter that hadn't been cleaned. Given a different room with a TV that didn't work in a high traffic area next to the exit&ice/vending machine. Unattended dog in pool area. Received a refund and the staff was friendly but I won't be back. Gross pics for evidence. If I could give the staff 5 stars I would...this hotel needs a zero!

Great place and very nice staff, comes at any time of the day. This place is great and convenientread more

Soon to be replaced with new hotel by a different company…read more The building permit process has started.

We checked into this motel on 12/5/2025. To start with, this place was dirty. The carpet was…read morefilthy. Second, there were no outlets next to the bed to plug in laptops or cell phones. Third, we could not understand the motel's office attendance language. Her English was hideous. We had to ask her to repeat helself several times. The issue was that the reservation wasn't under our name, it was made by our granddaughter. As we showed her the online receipt with my granddaughter's name on it, she kept asking questions without reviewing our printout. After finally getting it all squared out, we had to give her a credit card to hold the room. She said it was in case of damages. We understood but she later returned to the room asking for my granddaughter to fill out the form, she said it had to be filled out by the same person who booked it. We called our granddaughter (luckily she was in the area, as we were in Pullman for her graduation). The woman asked her for her credit card as well. We were outraged. We checked out early in the morning. We will never stay there again! By the way, the woman appeared to be either the owner or the owner's kin of the establishment. I honestly don't think she knew what she was doing.

No no no no! I was not happy with the customer experience. The person at the office "in my opinion"…read morewas condescending.