Great spot in a long road trip. The hotel is clean and nice. The staff is extremely Courteous and helpful; the ey made us feel right at home. The hotel is a little older, but they have done a good job in keeping it clean and updated. I'll make this a a stop in future trips. read more

Hampton Inn Provo was exactly what I needed for a late arrival into town. It's very convenient to the Provo airport and felt like less than a ten minute drive, which was a huge relief after traveling. As with most Hampton Inns, you know what you're getting, no frills but reliable and comfortable. The staff were kind and helpful, and the hotel was clean and quiet, which made it easy to settle in and actually rest. It's a simple, dependable choice when you want a smooth stay without any surprises. read more

Hampton Inn Provo - Hotels Near Me - Provo, Utah

Rooms are clean but the elevator walls and floors are filthy....guests tracking water and mud all over the place from the pool area...and they don't seem to care. We will see what tomorrow brings as I'm staying 2 days. There's only one lady here....where's the rest of the staff? read more

Front desk is a joke and really bad liars. Nothing but trash. Promised a downstairs floor . They said they had none yet reservations guaranteed it. I would never stay here again. I would not give this pike of trash one star. read more

This hotel was a wreck, renovation going on and had to walk to the side door of the hotel with all my luggage. Check in was fast and efficient Room was loud with kids next door screaming and jumping around. Pillows were flat. Bed was ok. Shower had weak water pressure Probably won't stay here again read more

Hampton Inn Provo - Renovations???? Geeez - Hotels Near Me - Provo, Utah

Construction is going on, but we had a quiet room. Very comfortable bed and all the amenities we needed. Breakfast was included, which I no longer take for granted. The hotel was very easy on/easy off from I-15. Two steakhouses across the street, plus a Maverick gas station, and a nearby shopping center. read more

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The staff was nice. The room was pleasant and the continental breakfast was very nice. The woman who was working the breakfast area was very kind and helpful! The food was surprisingly pretty good with a variety of choices. read more

Pretty much what you expect when you book a hotel with any Hilton property. Clean room, friendly staff, amenities. I did not indulge in the breakfast but it looked and smelled good. Speaking of smells....while most of the hotel has a pleasant "fabric softener" fragrance the elevators smelled like Ass! read more

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Nice location, clean and very friendly staff. The bed was much better than some of the other locations in Utah. We will stay here again in the future. read more

As Hampton Inns go, this one is great! Located just a hop, skip and a jump off the freeway (but far enough away that you don't hear lots of road noise), with plenty of parking-it's a great choice for travelers. Nearby, you'll find plenty of food options, which is important (at least to me!) The rooms are clean and comfortable, although some of the areas in the lobby were a little dated and in need of small repair (tears in furniture, peeling wallpaper, etc. My favorite thing about this hotel was the pre-made smoothies for breakfast. What a charming and unique idea! read more

Hampton Inn Provo - Breakfast/lobby area - Hotels Near Me - Provo, Utah

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Room was decent. Beds were comfortable. Shower temperature vacillated. The whole hotel has outside construction, so parking is limited. The front door is closed, so enter from the east door. The breakfast was pretty sad, even sadder than Hampton Inns tend to be. The staff was pretty friendly and efficient. read more

Hampton Inn Provo - Front entrance - Hotels Near Me - Provo, Utah

The hotel is in a part of town that is increasingly empty and inside the hotel needs a refresh. The elevator always had an odd smell that we couldn't quite explain. But the staff was super friendly and we were greeted with a Welcome Back every time we walked in. read more

I have never been so taken care of from the time I checked in, picked up boxes at the front (more than once), and just the face to face genuine service from Jonathan and the blonde food/cook manager/coordinator: Valerie. I am beyond impressed with the overall experience. Thank you so much and I still have two more days before I fly home. Now everyone says Colorado people/culture is so friendly well you haven't met Utah specifically Hampton Inn Provo staff. Thank you Jonathan and Valerie for going above and beyond!!! Brian I think you have such a great staff!!! Worth every bit of staying here!!! Food, service, amenities, fitness room- IMPRESSED!!! Thank you all. read more

Run down and in need of a renovation. One dingy, slow-moving elevator. Worn out room and a fitness center with broken or barely functional equipment. Breakfast options were also not the best with overcooked potatoes and undercooked bacon being the lowlights. read more

By far one of the better hotel stays I've had anywhere in a long time. My fiancé and I came to Provo for a friends' wedding and decided to stay here. The staff went above and beyond for us and I wanted to take a minute to thank the names we could remember. Jonathan and Kate: we showed up before check in and they were kind enough to let us use their microwave so we could have something to eat. Kate even got us cold water and remembered we had dietary restrictions when we were offered cookies. Wyatt: My fiancé asked if their oats for breakfast were made with milk or water, and he was kind enough to check for her, confirming they were made with water and it met our dietary needs. Customer service here was fantastic. I can tell the enjoy what they do and are treated well. I hope this team continues to thrive and succeed. The room was great. Two queen beds. Second floor. Plenty of towels. Comfy beds. Pillows that didn't feel like stones. Only thing to point out were the folks above us had kids - so kids will be kids. Slept well. Had a great breakfast both nights. And a special thanks to the staff for going above and beyond. read more

Scaffolding covering all the rooms, with men working just outside windows. Website said renovations and front door blocked, but nothing about scaffolding covering the windows with no privacy unless you kept the curtains closed all the time. Very depressing. Room desk was dirty and sticky. No toiletries in room. Water pressure mediocre. Light fixture base dirty and sticky. Evening shift Front desk lady rude. Twice had to visit front desk, each time had to wait for her to emerge from the kitchen. Acted like she was doing us a favor. Guess that was where she hung out. Door to outside with no lock due to renovations. (Security issue).Also, my husband tripped on the ply board lying right next to the door. (Safety issue). Another couple that was there asked for a discount due to the situation and was told " it's right there on the website that there's renovations going on" (condescending and rude). We asked if we could park next door at the other hotel's parking (because there were signs saying that they will tow, )she looked straight at me like I was an idiot. Do not go here. read more

I was passing thru for work and stayed here for a day. Decent as most Hamptons are ok. There's a pool and hit tub on the lobby level. They also have free coffee, tea and water and a small market store for snacks and sodas. Staff were very nice and polite. The rooms were clean but a bit on the small side. Some restaurants and a mall closeby as well. read more

Hampton Inn Provo - Hotels Near Me - Provo, Utah

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Pros, Cons, then summary. Went here for a hockey tournament with my family and several other hockey families. PROs--There's an indoor pool and jacuzzi that kids love. The AC was cold and worked very quick and well. It is right-off the freeway and close enough to Salt Lake City. The TV was new and had Direct TV, with most of the channels. CONs--The room was small. There was not a microwave either. The bathroom door was a sliding door that didn't lock, and that is a pet peeve of mine. Big reason for 2 stars was the lack of a good breakfast. The box breakfast they serve is terrible. (I don't care if it is COVID related, other hotels I've stayed in this year have allowed hot breakfasts with good food, so that excuse is nonsense.) Also, there isn't much of a lobby. There isn't a place for people to hang out and talk. Moreover, there isn't a bar and restaurant. I don't care about your state laws, advocate and lobby your state government for a change. Would I stay here again? No, there are other hotels in the area that provide more for the price. read more

I made reservations to stay at this Fairfield Inn in Provo UT. As a Platinum Elite lifetime member of Bonvoy I have stayed in many Fairfield Inns and have always had a good experience. Not with this one. When we arrived, as soon as we stepped into the lobby, I could smell a very strong, scent of air freshener. We checked in and went to our room. The elevator, hallway and our room all had that very strong air freshener smell. It was way too strong and overwhelming. I went back down to the desk and asked to cancel our reservation. Normally they would have charged me for one night for canceling but they charged me $25 instead. I don't feel I should have been charged anything considering the circumstances. Unfortunately the manager would not agree to the refund. Another observation, this property is very outdated and in need of renovations. It probably hasn't had any updates since it was first built. They still have bathtubs instead of walk-in showers like the majority of Fairfield Inns have. Also in need of new carpeting and fresh paint. read more

Just needed a good place to stay overnight on our 2 day road trip. Clean rooms, dog friendly, nice staff and Tesla superchargers in the parking lot. Free breakfast (not fancy but serves the purpose). Will definitely stop here again next time. read more

Stayed at the Hampton Inn Provo three nights for a business trip and was pleasantly surprised with the spacious room and extremely impressed with the customer service. The breakfast here was excellent and the best part of my stay. Valerie was accommodating, friendly, helpful and fun to chat with. Great choice for a short stay. If I am back in Provo for future trips I would stay here again. I am surprised by the negative reviews posted. read more

Very old, and kind of dirty. Hotel is in need of a major renovation. Breakfast has decent continental food options. Good location for Spanish fork activities and tournaments. read more

I've been staying at Hampton Inns for years. Big fan of the chain. Lately I've been using Hampton Inns during road trips due to their excellent adherence to COVID protocols. Tonight I stayed in Hampton Inn in Provo Utah. The hotel is filthy. Carpets are dirty. Lobby trash cans overflowing and total disregard for guests wearing masks. There are abundant signs everywhere saying masks are required for all guests. I went out to my car 3 times to get things and saw lots of people. I'm the only one in the hotel wearing a mask. People are dieting in Utah and this is their attitude to compliance with Covid protocols. I went to complain to the front desk but there was no one around at 9:00pm. Really disappointed and scared!!! read more

It was ok. The staff was super friendly and accommodating. But everything else was ok. It was a little more pricey than other hotels in the area, but it is very close to the highway which was appealing to us. read more

Hampton Inn Provo - Hotels Near Me - Provo, Utah

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I had reservations here awhile back. I was not impressed at all. The elevator is broken and has been for MONTHS??? Seriously? What kind of hotel has a broken elevator and doesn't spend the money to get it fixed? We had to carry our luggage to the top floor--for us and our two young grandkids. In addition to that, the manager was totally hassling the girl working at the front desk. She was doing fine and was totally polite and he was a jerk. Probably the same guy that's making the decision to not fix elevator. read more

I've stayed in Hampton Inns for several years and have always been happy. This location, however, is a complete disaster. Its understaffed and the manager of this Hampton Inn is an insufferable jerk. read more

Great location. Located right off the freeway. The hotel is definitely dated, but, gets the job done. There is only one elevator and it is pretty slow, however, there are only three floors so it doesn't take too terribly long. There is a pool as well. The staff is very kind and helpful. This location is also very close to BYU (about a 10 minute drive). The room was very clean and spacious. There is also a microwave as well as a refrigerator in the room which I loved. Would definitely stay here again in the future. read more

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There is no freaking way this place deserves anything more than a one star. I should have taken pictures because for a mid-level chain for Hilton hotels, they should be embarrassed. This is no judgement towards the staff I had little interaction with, they seem nice enough. I used the very small gym area-the ac was so loud I couldn't even hear my own music, there was a water dispensers that had a handwritten Broken sign on it, a list of cleaning standards for the hotels extra clean label, next to an empty holder for the Required, Sanitizer spray bottle, the tv was on with a black screen with spots=Broken and no remote to use it, if it hadn't been broken already, hence I have no idea why the tv was on. The elevator was broken and our room was on the third floor so that was amazing for my elderly parents, who have both had hip and knee replacements. I took a freezing cold shower for the first five mins and then burning hot, the last two minutes, with a deafening high pitch squealing sound for the entire shower time. Not impressed, not worth the money. No bueno! read more

Normally I like Hampton Inns, but this one was a disappointment. Received an email to check inn through the app and use a digital room key--perfect, I like that option. Checked in online, selected my room, but never received the digital room key, so I ended up at the front desk anyway. The receptionist said this hotel doesn't have that option. So why was it in the email??? Room was on the third floor, but...the elevator was not in service. Got to lug three very heavy bags up two flights of stairs. Then back down again. Not fun at all. Noisy/rattly AC, but at least it kept the room cool. Loose floor tiles in the bathroom. On the bright side, the room was very clean, so no complaints about that aspect of the stay. Probably won't bother to stay at this particular location again. read more

I really can't say enough good things about this hotel. I stay here once month due to work and the staff remembers me by name. The rooms are clean, the breakfast is good and the staff is great. They even have ice scrapers for guests which is always a help. read more

this is the second time we are staying here at this facility, The first time was in May and the elevator was broken the second time was in August and it is still broken with no intent to fix. So at our second stay we got to our room and instantly it smelt like dog pee and not just a little stench it was BAD! Then when we walked into the bathroom there was body hairs everywhere and the floor felt horrible and sticky. So we called up to the front desk and they said that they could give us lysol spray for the smell but we weren't allowed to move rooms. Then they the manager called back and said word for word "we aren't allowed to give you any lysol spray because it is a serious liability and the bathroom is just supposed to be like that". Like are you serious??! We are paying $180 for one single night and there was food shoved behind the bed, sink was completely dirty with toothpaste everywhere, floors sticky, pee all over curtains and horrible smell, bed wasn't even made, and to top it all off they said they can only take off $20 even though they have a policy where you can check out the room before staying to see if it's okay. Extremely unhappy with the overall experience and the horrible rude staff. read more

Hampton Inn Provo - body hair all over bathroom floors, grimy not clean AT ALL - Hotels Near Me - Provo, Utah

Loud. This place is loud. Conveniently located right off I-15, and yes I know that highway traffic is loud. But so are the fridge, the plumbing, the neighbors, and whatever it is that goes "thump" for a few minutes at random intervals. On the upside: plenty of parking, easy to get to, and a super helpful and friendly staff. Breakfast is typical free Hampton fare. Everything is clean and housekeeping is efficient. read more

Dirtiest room I've ever stayed in. I'm 68, I've stayed in many rooms over the years. Terrible bath, dirty towels. Breakfast was ok. C'mon man, it was bad read more

Nicole Josh and Jonathon front desk were friendly and helpful. Although room had no air freshener added it was still in the carpet and every step released it. Pool small hot tub air no jets. Pool towels tiny and scratchy. Breakfast usual fare. Hotel needs upgrading. Recommend carpets be steam cleaned. read more

Traveling across country from West Virginia to Idaho our choices for a nights lodging is somewhat random, but this Hampton Inn, on the north side of Provo, has to be one of the best choices we've ever made. Rates were reasonable, staff was great, rooms were clean, beds were comfy & breakfast was amazing. They even provided goody bags upon departure with snacks and a bottle of water for the road. We would definitely stay there again should the need arise read more

Completely incompetent. We came in expecting to stay one night but that night we decided we would need another night. At 8:30am I went down and asked them if I could extend one night. The girl at the desk said their system was down so they couldn't do anything but the man next to her said it wouldn't be a problem and asked for my room number and said they would take care of it. Fast forward to 1:40pm I come back and am told they can't extend my stay, that they're full. Their general manager Brian tells me sorry they have a big group coming in taking all the rooms. (Sounds like something they would have known about and let me know when I first asked to extend my stay) So I ask what time they need me out by and they say they can extend it to 2pm (giving me 20 minutes to pack up my wife and three kids).Before I left I asked when their system came back online which they told me was around 10:45am. So I asked why they didn't let me know during the two and half hours after their system was back and was told "we didn't know what room you were in" when I told them they asked me for it l when I wanted to extend, I just got smiles. So if Brian's boss Darcy is reading this just know these are the brilliant people working for you. read more

Friendly and clean but outdated. Checked in late after our late flight from SLC. The front desk staff was really friendly and welcoming. She even had our the package we sent to their location ready for us in our arrival. The room was clean and typical for Hampton Inn just a bit dated. The elevator however is old and slow. As for the location, it is easily off and back the free way. Though we did not hear it from our room. The warm breakfast is once again same as any HI. Pastries, waffles, bread, meat, various egg option, juice, coffee and fruits. Definitely good enough to send you off. Overall, adequate overnight stop after SLC before driving to either Moab or Springdale. read more

WARNING: CURRENTLY BEING RENOVATED. This place is going a full renovation to the extent that I'm surprised it's even open. The "front desk" is a table in an office, there is paint and dust everywhere, and the first floor smells like body odor and cleaning supplies. Luckily, the rooms were still set up well and I was pleasantly surprised. But I would definitely not stay here again until their work is finished. I'll update my review next time I'm in Provo. read more

I've stayed here twice on business and dealt with consistently poor service every time. I usually check in late, around 10:00PM. I had to wait about 15 minutes for somebody to come back to the front desk to help me. The most frustrating issue was the lack of service at the breakfast bar. I paid $125.00/night for a room and full continental breakfast, yet every morning around 8:15 AM when I came down for breakfast, the bar was always barren. The hot breakfast items were gone, the fresh fruit was gone, the bagels, muffins, and dohnuts were gone. The only thing left was stale coffee and old breakfast cereal. The breakfast is supposed to be stocked until 10:00AM, but it seems like they lay out whatever's in stock at 6:00 and it's first-come, first-serve until the initial stocking is gone. I stayed a total of 6 nights between two visits and this happened every morning, getting progressively worse towards the weekend. I complained several times to the front desk, and they would assure me that "someone will be down immediately to stock." Someone came, put out some toast bread, and left again. The service was awful. I've stayed at dozens of Hampton Inn's, and this was by far the worst I've ever seen. Aside from poor service, the location stinks. The building is old and in need of a remodel, and the WIFI is very weak on the top floors. I recommend the Hampton Inn in Orem off I-15 exit by UVSC. It's newer and the service is much better. read more

If I could give this absolute dump ZERO stars I would. The elevator doesn't work and clearly hasn't for some time and even though there is no elevator, they refuse to bring a towel to our room and of course they have no daily room cleaning or replenishing. So if you need anything you're expected to swallow up and down three flights of stairs to get it in the lobby. I am fully vaccinated and agree with every possible Covid related restriction. But no one in the hotel including staff wear masks. How about putting a mask on and provide ACTUAL customer service and provide at least towel service. Also, the shower had no anti- slippage at all, and all four of us almost fell. The toilet seat would not stay up for the men, and last but not least: THE RUDEST lobby attendant I have ever encountered. He has no business working in public service. Do you yourself a favor and stay ANYWHERE else. read more