The room was clean and spacious, but soundproofing wasn't what I'm used to with a Hampton Inn, could hear neighbors coughing and putting toilet seat down. Front desk staff were extremely friendly even checked on us after check in to ensure room was up to standard and double checked to see if we wanted our room clean after our first night. They have a hot breakfast, but host grabbed my plate then asked if I was done; I watched him do this to two other guests too. Ask then pick it up if the guest says it's okay. Also after my first evening I was walking down to breakfast and I smiled and said good morning to the cleaning lady and she just glared at me and didn't return my greeting. That is so unusual for a Hampton. The second morning there was different staff and they greeted me. I just expect a little more from this chain. read more

This is a fabulous place, . Want to give Denise who runs the breakfast a BIG thank you . She goes over and beyond to keep everything perfect Ryan at the front desk was another amazing employee . Thank you for your kindness during our difficult time. read more

Beautiful design of a building and new. Nice rooms and bathrooms. Big bathrooms. Small room. Disappointed with the mattress! It feels like a motel 6 mattress but everything else is nice. They should replace the cheap beds. Not a good thing to cut corners on! Maybe I'm a spoiled brat but that's why I come to "nice hotels " instead of ghetto ones. Just being honest here :) change the beds and you'll be on to something good here read more

Hampton Inn & Suites Phoenix/Gilbert - Hotels Near Me - Gilbert, Arizona

we stayed at Hampton inn and suites due to our air conditioning went out late Wednesday night. Our appointment for the technician to come look at our ac was scheduled for the next day. The Hampton inn was our home for the night since there was no way that we would survive the night in our house with no ac. (it was 111 yesterday). This hotel is nice looking and brand spanking new! neutral colors throughout, modern look, cool desk for your computer, 42" LCD Flat screen, lovely bed that was oh so comfortable. Nice & reasonable price if you need a hotel in Gilbert. read more

Check-In Alert! 20% off! This place was clean, service was awesome, and they have everything you could want in a hotel....including breakfast! Not much more too say other than it was great all around and will def come back when in the area. read more

Preface: I was in Gilbert for business. After working on site I had to come back to my room and use the internet for a bunch of follow up stuff, etc... The internet here is terrible. I was pulling down less than .2 mbs. I switched over to 3G and I was getting triple the speed than connecting directly into the Hamptonn Inn's DSL. It was so bad that I called the front desk. The front desk person told me he use to work for a DSL company and my machine must be broken. I checked in with my co-worker and he to was having issues. I called back and explained that I couldn't get a good enough connection to get my work done. He checked and said that he was also getting crappy connection downstairs, and he could give me the IT phone number... WHY DO I NEED THE IT PHONE NUMBER! To add insult to injury, I ended up running down to the Starbucks, sitting outside, and connecting to their free wireless. Now if you don't need the Internet for your business trip, this facility is nice. The rooms are clean, and well sized. They have fresh coffee in the morning. However it is unacceptable that they couldn't provide us with decent throughput, and when asked, was told "Go call our IT!" I'm avoiding the Hampton inn/Hilton's like the plague... read more

In all my travels I have never been as impressed with a hotel as I was with the Hampton In in Gilbert. The facility is updated and extremely clean. The free breakfast was tasty. I was the most amazed with the friendliness of the staff. Marc, in particular, was fantastic. He greeted every guest by there name and truly made people feel at home there. read more

Front desk people are rude and condescending at this location. All 3 of the employees that I spoke with were extremely unwilling or unable to help with a simple customer service task. Due to a baseball tournament cancellation I had to cancel my room 24 hours before my stay. I was laughed at on the phone when I asked why I was going to be charged for a room that I was not going to use. I asked to speak with a GM and was told no manager was available for the next 4 days. Once I was able to speak with Jamy the GM he was as useful as his team was. He showed that he could not make a decision to help an unhappy customer. If no one on the property has the ability to refund an unhappy customer this is not a place I would recommend. I would give this hotel 0 stars if possible because that's what they deserve. I even considered cancelling my Hilton Honors membership but thanks to the wonderful customer service rep that helped me resolve this situation. I will keep my Hilton Honors membership but choose not to stay at this location for any future baseball tournaments. read more

I hardly ever give 5 stars because like most I can always find something wrong somewhere! But with this review I was wishing i had more stars to give! The rooms were excellent! The pool was encredivle and I was VERY expressed by the staff! All staff was respectful and friendly! We came out to Arizona to go to this marshmellow place "Fluff It" and just needed a hotel for the night! It was absolutely wonderful! We swam in the pool and hot tub! The breakfast in the morning was amazing!! The front desk lady even said I could fill up my water bottle with anything I would like before heading home! (I love orange juice!) And when we were checking out with the man at the front desk he gave us snack bags for our road trip home! One for me, my mom and my 5 year old son! We are all extremely grateful! Had an amazing little vacation and we will DEFINITELY BE staying here again when in AZ! read more

Great atmosphere, staff very friendly and helpful, clean and quiet rooms, the free breakfast was awesome!!! The kids loved the pool, amenities were great including larger mini fridge, microwave, flat screen T.V., full direct tv package, and hot shower! Surrounding area was nice, felt very safe, ample parking even for my big van, within walking distance (1mi) of many stores and restaurants. All this for a cheap price! By far one of the best hotels we have stayed at. read more

Excellent experience. Extremely helpful staff, was able to get us early check in even though we didn't have it as part of our reservation. Checked on us daily to make sure we didn't need anything. The free breakfast is a tremendous value. Pool is clean and safe for the kiddos. I would a absolutely stay there again, every day and twice on sundays! They even offered room service, a convenience store and shuttle service. It's so refreshing to find a good value limited service hotel that feels like a full service premium brand hotel in every way! read more

Another great stay at the Hampton Inn. This location is about 20 mins out of Scottsdale and we stayed in this located with a wedding block off. The price was around $120 a night I believe and as an added bonus the hotel had continental breakfast which I enjoy. They had hot eggs, sausage, waffles, and cold cereal, etc. It was always packed though, maybe because we came on a weekend. The hotel itself has very comfortable beds, nice sized rooms, and was very clean! The spa/pool stays open till 10pm for a swim after dinner. My only wish was that they had room service or were located closer to some food. They have some snacks down at the counter, but not hot food served to the rooms and no close location to get fast food. read more

I am in town for training and the company suggested this hotel so here I am. The hotel was easy to find, plenty of parking and the employees at the front desk are very accommodating. I was disappointed with the room itself, especially the bathroom which is dated with a funky shower stall. Since I will be here for a few days this was annoying to see because the pictures depict a brand new bathroom. There may be rooms that have recently been updated and they haven't gotten around to this room yet. Check with the front desk before you book a reservation. read more

Stayed here on Feb 10/11/12 was over all good experience. Was judging horse show, so, hours a bit strange. Desk staff very polite & helpful. Due to injury, used small suite w/disabled capacity $10 more. Very comfortable, good bed/pillows/amenities. Clock radio wouldn't allow wake up. Lots of TV channels. Following afternoon, was shy coffee, shampoo, soap, etc., went to desk & resolved(housekeeping problem). Breakfast was OK on first day-not really different than most good hotels. Second day, Biscuits & gravy good. Lady taking care of breakfast room OUTSTANDING. If this hotel wants to host horse show folks, they might consider animals, and taking a security deposit. As a judge, I do not bring animals. In normal travel I do. Would certainly come here again. read more

Just came back from the Gilbert area and stayed at the Hampton Inn. Usually I have stayed at the Hampton Inn at Scottsdale. This Hampton Inn was really lovely. The staff working the morning breakfast are just delightful. These ladies keep the food area clean and the food filled. They greet everyone with a smile and good morning. I LOVED the fruit water. Very refreshing. The room was nice and comfortable. Housekeeping was good. They forgot to come one day but when brought to their attention were very sorry and took care of things. I really enjoyed having my morning coffee out by the pool. The pool area is very clean and it is nice to see it is gated. The few issues I had were taken care of. I will stay there again. read more

We made a reservation and attempted to cancel same day because of a death in the family. We were unable to travel, but the local managers at this property were unwilling to cancel...insisting on charging us for the day. We felt that was unfair, but the personal at this hotel said it was policy, and it didn't matter what happened. I suggested I would dispute the charge and they said I would be banned from all future stays at Hampton or any Hilton property if I did so. The staff and the manager didn't even acknowledge the death in the family or much less express condolences. Their only goal was to collect money for a non stay, resell the room and get double income, and threaten to permanently ban us from future stays. This is a terrible management team and they cannot be trusted to take care of their guests -- but they do take care of themselves. This property and this policy is a terrible stain on the Hilton Brand and this policy read more

Fire alarm goes off fire and police take over 15 minutes to arrive. Night manager has to wait till boss arrives before she knows what to do . Terrible emergency preparation training! Stay at own risk. read more

My family was in Gilbert for a wedding and we occupied 8 rooms. They put us all together on the same floor/hall which made it really nice. The rooms were clean and comfortable. The breakfast included with our room was terrific with lots of space for our family to relax and visit. They encouraged us to watch a football (bowl) game together in the common room one afternoon and then they brought us fresh-baked chocolate chip cookies (they make cookies every day at 5:00 for their guests). They knew our names and greeted us as we came and went. Wow! Talk about personal service. We couldn't have been happier with our visit. Manager Lisa S was the best! read more

Jamy was great upon arrival. Friendly, wished us a Happy Anniversary, even offered shuttle to our dinner reservations. Room was clean and very well laid out. Staff texted to check on us a few times to make sure we were comfortable and didn't need anything, without being overbearing. We appreciated the little extras like this. It's nice to have a "human" touch in these totally "corporate" times. Thanks to all. read more

i've stayed here two weekends in a row. my first stay would have warranted 5 stars everyone one of the staff was delightful and polite... so I decided against my husbands advice to go somewhere else that is closer to everything (its not very close to any attractions at all.. I just liked how nice the place and people were.) I soon realized my mistake on my second check in on 2-22-20.. I showed up to check in and the man(didn't tell me his name he was tall and had light brownish short hair) at the front desk was very smug.. he told me verbatim that they had no rooms available and that my confirmation number meant nothing.. leading me to believe I had to find a new hotel but after further inquiry and what seemed like information he DID NOT WANT TO GIVE I found that I could still stay I just had to wait until one of the rooms are cleaned. he said to go somewhere for a while and they'd call me when a room was ready.. I told him I don't really have anywhere to go i just drove 8 hours its raining heavily and I would rather stay somewhere else then wait in my car btw I got there at 12 the check out time is 11.. but I took my daughter to the rest room and then came back to the front desk again to ask how long it took to clean a room I wanted an ETA.. again he was visibly displeased with answering questions he said he couldn't tell me that information not even an estimation which was perplexing because you'd think they'd be asked multiple times a day how long their room turn over rates were as I was leaving he told me just to call later and see if there was a room for me... which contradicted his original statement that they would call me when a room was ready anyways I left went to grab some fast food as that was my only option I looked like crap and didn't have any one I knew in town I came back to ask again about a room and they had one, of course they didn't call me to tell me I had to physically come in again it cost me more money then they had originally said they were going to charge after taxes and fees on the website and it wasn't the Mountain View room that was more expensive that I had originally asked for it was like 204 for a regular room and 220 for a mountain view room and after taxes and fees it was supposed to cost me 237.. I ended up paying 250 for the less expensive room I didn't have the energy to argue I just took the room but I'm salty about how smug he was and I feel stupid for staying in a hotel so far from everything just to be treated like that and pay more then what I even got.. update: (response to the management)I'd hope in the future you make it very clear that if they show up before 3 pm the rude behavior of the receptionist will be excused and you should not expect a room. read more

Hampton Inn & Suites Phoenix/Gilbert - Hotels Near Me - Gilbert, Arizona

Love everything about this hotel. Price, newness, location, room size, and service. I would have given it 5 stars if I didn't find a bug in my bathroom, but I understand that it can happen anywhere. read more

Lisa, the General Manager, text me the first day to be sure we were comfortable and offered to accommodate our needs. Every member of the staff here has been so nice! We have enjoyed our stay! The room is clean and the staff is amazing! This was a stressful trip for us and this felt like coming home to people who cared about our situation. We bought a house and made new friends! Pool party and they're all invited when we move in! read more

This hotel deserves 0 stars. I have small children. Went to go plug in the iPad charger and We found a drug pipe behind the mattress. Who knows what else was hiding in that room. I booked a suite that included a sofa bed on Priceline.com and was told by the rude manager that I overpaid and the room I paid for doesn't exist and there is nothing he can do about it. I had to have rollaway beds brought into my room to have enough room for my family and I did not get my $ back. The hot continental breakfast was the worst hotel breakfast I have had in my life. I will never stay at this hotel again and I will never book on Priceline ever again! I never post reviews but this hotel was so bad, I wasted my time just to post it. read more

The front desk women need to be nicer. Some lady named Michelle and another one I can't remember her name, were very rude over the phone. Kept interrupting us every time we tried to explain our situation with my debit card. The breakfast every morning and beds is why I'm giving 3 stars. read more

Very clean - which is important. Large spacious rooms with mini-fridge - we were upgraded for free. Convenient to restaurants via car. I would definitely stay again. read more

By far, the BEST hotel experience we've ever had. It was my moms birthday and they didn't have a place to stay yet so my sister and I decided to surprise them with a 2 night stay here. When I booked the reservation I asked if there was any possible way to make it special for her since she's never had anything like that before. And they went ALL out. They immediately got back to me and surprised my parents with a big happy birthday sign with balloons AND a sweet birthday letter with a couple drinks for both. They even made sure the time they were coming in so the surprise would be ready and wouldn't get caught lol I honestly just expected them to wish my mom a happy birthday but they were the kindest and most sweet staff I've ever spoken to in all the hotels I've been to. And they went far and beyond for my mom. Thank you guys so much for making her birthday one of the best ones she's ever had. My parents will never forget it and neither will we. 10000000000% recommend! read more

I booked a room here in October to buy a car from dealership cross the street from the hotel. The room was clean and roomy, there is cooler and microwave, the breakfast was good and comfortable area to enjoy your food. The fan in the bathroom wasn't working and the mattress for one of the bed wasn't very comfortable. read more

Wonderful comfortable rooms. Friendly staff. But at this price point of around $200 a night this time a year, a vast improvement is needed in the quality and variety of the breakfast. Not even close in comparison to other hotels. Staff is great but please, a very limited variety. The item called,scrambled eggs, no way. Chickens wouldn't do that. Hot food needs to be kept hot, not cool. Sausage gravy needs to be thicker than Campbels soup ,not cold, and not taste foreign. Other nearby hotels at similar rates have a much better breakfast. Much better. This needs to be fixed. Previous stays here were OK, but not this one. Guess that's why there is other hotels next to this one.Hint. read more

BAD service even before I got there. If I could give it less than one star I would. Needed to cancel due to family member having to go into emergency surgery. I was only staying one night. They would not cancel my room without charging me the whole amount. The lady on the customer service line was rude but she did transfer me to the front desk. That girl was nice until I told her I wanted to cancel...then she was rude. I am not canceling my reservation so they can make the full amount off of me only to book the room again and make even more off the next person. I will never stay here again. This hotel was chosen due to it being so close to a family member's home. I have other family that has stayed here multiple times. NOT any more. They just lost a lot of business. Rude and not every empathetic...all about the all mighty dollar. They would not even compromise and let me pay 50%, they wanted the whole thing. So I am going to go on my stay tomorrow...but they better be prepared. It is not so much the money...it is the fact of the rudeness and coldness in the voices of those that spoke to me. They were dismissive and seemed bothered that I would even want to cancel. Stay down the street--ANY where else. I live in Las Vegas and know what good customer service is and this is not it. Not by a long shot. I was not listened to, rushed off the phone and dismissed by people who could not be bothered to even try to help me. It's sad when this is the type of people that represent a company that is so well known. read more

My stay here was really pleasant. I was here for a wedding. We got checked into our room, and 10 minutes later the front desk called to make sure we liked our room. It had a fridge, microwave, and coffee maker. Which was great because they had a little shop downstairs with a wide variety of snacks and microwaveable food. We got ready for the wedding and a shuttle took us to the venue and picked us back up after we were done partying. The staff were all very nice and helpful. Thanks Hampton Inn! read more

In March 2020 our family was going to stay at this hotel, as it was nearby where my son's baseball tournament was going to have their games. That's when the COVID-19 pandemic was taking off and "stay-at-home" lockdown orders were going into full force. The organization running the tournament had to cancel it, due to COVID-19. Therefore, our trip to Gilbert, AZ was cancelled. We were able to get a full refund for everything (airfare, Spring Training game tickets, tournament fees, etc). However, Hampton Inn & Suites charged us a $240 cancellation fee. I had made the reservations through Hotels.com, and Hotels.com was shocked that Hampton Inn & Suites was not budging on this fee (considering almost all hotels were providing full refunds, considering the circumstances). I assume a hotel with these kinds of strict policies would be the same kind of hotel to nickel and dime you for other things to make a buck. I recommend staying away from Hampton Inn & Suites (Gilbert, AZ). read more

This hotel is OUTSTANDING ! ! ! Marc and Mike at the front desk are the most courteous and welcoming people I have experienced with all my stays at hotels. They make sure you are at home and all your needs are met. This is one hotel I will be returning to as often as I can. I appreciate this place beyond belief !! read more

The Hampton in Gilbert, AZ is a very nice, modern hotel. We had a king suite which was a room with a king bed and pull out couch. Our room was big and beautiful, but it was not two separate rooms as you might think a suite would be. Still, it was really nice. The breakfast was good with eggs, sausage, potatoes, waffles, oatmeal and more. I would definitely stay there again. read more

my experience here was pretty good.. not like i used a bunch of amenities or stayed a significant amount of time, but it was pleasant for me.. for the price i paid, couldn't expect any better.. my room was pretty clean.. the tv, ac and everything else worked fine it is a somewhat small hotel though, not sure if ppl would get spooked by that for some reason.. the lobby area is small ish with a couple sectional couches to sit on with the dining area in the adjacent room complimentary breakfast which i did not eat, complimentary "fitness" room which i did not use, a pool which i did not swim in.. not that there were anything wrong with those things, i just didn't use them.. i'm sure they're fine parking is not bad.. there should be plenty of space even though it shares the property with the hyatt overall stay was pretty ok read more

We booked a SUITE through Allegiant Air months ago for a week long vacation. Upon arrival we were given a standard 2 queen bed room and that no suite would be available for the entire week. We stayed because we had paid for in advance. It's a decent clean place. I believe some hotels treat you as lower class if you don't book with them directly. This is one of those hotels. Beware. read more

I love this hotel! It's really clean, super comfy beds, and they have a great breakfast included with your stay. Staff is very friendly, and the rates are really affordable. The only thing I wish they offered is a payperview channel to order movies. read more

Great guest experience. The front desk personnel were very helpful in providing dinner suggestions and information. Room was immaculate and I thoroughly enjoyed my stay. read more

This has become my go-to place for staying in the area. The employees are super friendly and helpful, they shuttle you to the airport and let you park your car for a nominal fee. I've been here several times now and it keeps impressing me! My room had a microwave, little fridge, two comfy queen beds. Sweeet! read more

The room itself was clean and decent! Breakfast was good but, the General Manager Jamy Belcher is the most dishonest manager I have ever dealt with. This incident stems from my wedding night 2 weeks ago in which they don't ask for proper identification, their security policy is non existent and then they check you in to the wrong room and then lie through their teeth about things that never happened. Interesting how you could lie about a bride in a full blown wedding dress checking in the night before when I wasn't even there yet, and lying that my husband and mother in law were extremely falling over drunk when that was NOT true. Oh and coorporate has failed to even see of any wrong doing from this particular "managers" point of view. Protect their own is how I see it. Incredibly disappointed at how companies don't do anything unless a video of the incident is posted on social media. Oh and before I get the same automated response, save it! I didn't enjoy staying there, YOU ARE NOT here to make our stay great and you don't value feedback. Also, we didn't ask you to "comp" "our rooms" but really, that was the least you could've done for your negligence and dishonesty. read more

Michelle who works the front desk was wonderful and very accommodating to my requests. She's awesome. My room was clean and the people that work there were friendly. Was a great experience. Only wished the breakfast had more hot selections. Love how there is 24/7coffee, tea, hot cocoa station. That was great. read more