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    Hampton Inn & Suites Monroe

    3.7 (33 reviews)
    ModerateHotels
    Open Open 24 hours

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    an email from the manager knowing they did wrong with the promise to return my points and reimburse me for the things they took.

    HUMAN TRAFFICKING ALERT: Edit: they reported this review because they know it's the truth. You can be upset all you'd like, but the truth won't change. Targeting a single woman was disgusting and jeopardizing my safety should've come with worse consequences. Im still considering filing a police report. It's all recorded. This review is nicer than the one I really want to give that would violate community standards. How dare you report the truth. You all tried to harm me and steal my things. You jeopardized my safety and knew you did: you even admitted it on camera. To report this review because you don't want the truth out is crazy. Had things gone as this janky hotel planned, I probably wouldn't be here. I was vigilant and checked out to go find a safer place to stay: and I said that on camera as well. You deserve NOTHING good. It also heavily documented on multiple email threads with the "manager" and corporate. If what I said wasn't true I wouldn't have gotten my points back or supposedly sent a check for the items they took/threw away. Look at the other 1 star reviews. They're telling you the truth. Digital key didn't work and felt unsafe. They sent a male employee to my room to open my door who was asking if I was by myself and had people coming. I think they saw I was by myself and had an out of town license: they tried to pretend another guest had my exact name, guest and address. If you seem to be by yourself they're going to try to violate you like they did me and give you hell after. When all of these issues were brought up they're all on camera and they admit to so much, but when you call to get your points back or money for your items they threw away they weren't supposed to, they'll pretend they don't remember saying what they said. I honestly hope everyone involved has the worst life has to offer coming to them because they're all pure devils who try to traffick women. Didn't get water or snack Physical key didn't work after first use and I had to get 2-3 new keys every day. Have to stop by the desk every time I need to go to my room which is crazy. They didn't ask for ID when I needed a the keys to my room. If anyone asked for my room number which they kept saying loudly anybody could get access. Told me a random male staffer would walk me to my room instead of giving me a physical key. He asked if I was alone or had more people coming. They didn't ask if I was comfortable with this or just give me a physical key like normal They're rude guests were loud and disruptive and trying to skip Lines and they let them The phone doesn't work, even the representative couldn't get in contact with them They kept saying the storm caused the power outage but there was no outrage and the other hotels worked fine Key is one use I've had to come 2-3 times a day to be let in my room The key machine stopped working at 845 for at least 30 mins Lobby halls and elevators drenched The general manager was called and nothing happened Sunday night Someone entered my room without my permission. I had a do not disturb sign on the door with the blue side facing when I left and when I came back orange showing. I blocked the door with 2 heavy objects and when I came back they were pushed all the way back to the closers and the closet door was covering the bathroom door I've never been this inconvenienced or felt this unsafe before Only one elevator worked They threw away all my food and drinks and toiletries totaling $230 and then they said they would only pay for $200. And I still haven't gotten all of my points or the check like they promised over a month ago. This place is full of liars and unsafe people. I've asked for the bare minimum and they still couldn't do that when THEY did this to me Customer service also hires anybody off the streets and they're all rude and nasty. My number was in the check out receipt so I know they had it and didn't at all try to call it She was going to steal my iPad General manager Denice emanuel

    Double Bed Suite
    Chani S.

    This is my second stay here. I travel for work and always value Hilton properties..This Hampton Inn is a little difficult to get too but it is nicely placed next to Sam's Club if you have any trouble locating the space. The lobby and rooms are clean. The customer service is good and the gym is really nice. Rooms: Clean, coffee and tea in room, microwave and mini fridge. The TVs are not smart TVs so if you enjoy streaming movies while traveling that is not an option. Breakfast: Pastries, Waffles, pre-made omelette wrap, fruit, oatmeal and cereal. Proximity: Easy access to freeway, mall and walking distance to Sam's Club. You can also easily uber or use doordash for close food options. Pool: Indoor and small..only goes to 5ft. Gym: Nice, new equipment that works. :)

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    3 years ago

    Clean , quire , and easy going . This was a clean property. The front deSk person was clean and friendly. Checking in was fast and simple .

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    6 years ago

    Employees don't wear masks inside the elevator with you , managed very poorly with terrible staff

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    10 years ago

    Excellent place to stay. Rooms are big with plenty of work space. Decor is attractive too. Will def come back.

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    9 years ago

    Clean. Really nice. Friendly staff. large room. Nice seating area in room. I would stay here again. Enjoyed our stay.

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    Ask the Community - Hampton Inn & Suites Monroe

    Review Highlights - Hampton Inn & Suites Monroe

    Rooms: Clean, coffee and tea in room, microwave and mini fridge.

    Mentioned in 4 reviews

    Read more highlights

    Hamilton House Inn - So cute!

    Hamilton House Inn

    (25 reviews)

    The room was adorable. The Inn is adorable. The place is perfect and in a great location. The owner…read morewas easy to talk with and I loved the whole time.

    My wife found this little tucked away place for over night stay on way home from FL beach trip…read more West Monroe at least around the area of B&B has the hip vibe and seems to be growing. I believe there are only 5 or so rooms and on street parking is nice. Coming off I20 we passed through a bit of sketch but the building is in nice area. Notice the PD was only a few blocks away. We felt safe for our entire stay. As mentioned area seems to be growing new businesses so we hit the easy button on evening meal. There is new BBQ place on corner 100' from Hamilton House. I'll review it soon as I catch up. We stayed in the Alexis suite. We found it clean along with the other areas of the establishment. You take a partial step back in time as you hoof the stairs and make entry but all the modern conveniences are present. Bathroom and shower real nice and bed comfy. There's a nice back deck off the huge kitchen area. We ear marked that for another stay where the heat might not be so high but one could sit and relax under the shade and can almost anytime. Morning breakfast was served up nicely and the food delish. Some kind of breakfast egg casserole. We enjoyed light conversation with our cook and general proprietor learning how the family worked to update and start the place. We really liked the quiet and laid back time we spent even if overnight only. Much nicer that hitting a chain hotel. I understand they are constructing a brewery just a block away and visible from the back deck if that's your sort of thing. You should slow down off the interstate and give them a try!

    TownePlace Suites Monroe - Sunrise at the TownePlace Suites, Monroe, LA

    TownePlace Suites Monroe

    (24 reviews)

    $$

    Our extended stay at TownePlace Suites by Marriott in Monroe was a mix of positives and…read morefrustrations. As part of a group that frequently stays in Monroe for 44-day stretches, finding reliable accommodations is crucial. Despite some promising aspects, particularly the friendly staff and well-maintained lobby, my experience with housekeeping has been notably disappointing. Let's start with the positives. The breakfast at TownePlace Suites is consistently good, offering a decent selection that helps kickstart the day. The staff members are undeniably friendly and welcoming, always ready to assist with any requests and inquiries. The lobby area is kept tidy, creating a positive first impression upon arrival. However, the issue lies with the housekeeping service, which has been incredibly unreliable. In the six weeks we stayed at TownePlace Suites, our rooms were cleaned only twice, despite repeated requests. Prior to booking, we had been warned by former colleagues to expect issues with housekeeping, and for their next visit they would pick a different hotel. We choose to give the hotel a chance, since a recent experience with Marriott was great. Unfortunately, the warnings were justified. Upon check-in, We were informed by the front desk that housekeeping would occur every other day. However, this has not been the case. After the first week of irregular service, I reached out to speak with a manager. The manager was busy at the time, but the lady at the front desk took the message and sent housekeeping right away. The response was prompt, but the interaction was awkward as I was immediately visited by a housekeeper who claimed the housekeeping services was every five days. Despite assurances, by the General Manager the situation did not improve. Several days passed without any housekeeping, and my co-worker resorted to calling the front desk again. On one occasion, a member of the housekeeping team offered fresh towels, but this did not address the larger issue of cleanliness and bed linen changes. We got two fresh clean sheets during our entire stay of 6 weeks. The first after our complaint on the 2nd week and the last on the 3rd week. After the third week, we notice the bed was being made by house keepers, but the bedsheets were not change!!. As we open the bed sheets you could see our hair from prior nights, and also stains that clearly showed it was the same bedsheets. In addition, there were bugs in the room, for which my co-worked request to be change to a different room, only to experience the same issue. I was so disappointed I didn't even bother anymore since all my request fell on deaf ears. Regrettably, my experience is not unique among my colleagues staying at TownePlace Suites. Several of them have voiced similar frustrations regarding inconsistent housekeeping services. One of my colleagues switch hotels after the second week. In conclusion, while TownePlace Suites by Marriott in Monroe has its merits such as friendly staff and a pleasant lobby environment, the significant shortcomings in housekeeping service overshadow these positives. Anyone considering an extended stay here, should be prepared to manage expectations regarding room cleanliness and maintenance. Having prior experience in the hospitality industry as a business owner, I am writing to you for you to know our experience during our stay. As business owner I always liked the feedback and reviews from my costumers in order to make my business better.

    I really liked this town place suits because it was the first ever hotel that I got pretty good…read moresleep. The staff were very nice and friendly. And a lot more

    Hilton Garden Inn West Monroe - Exterior

    Hilton Garden Inn West Monroe

    (75 reviews)

    $$

    No breakfast. Never have I stayed at any similar hotel in…read morethe United States where breakfast wasn't included. The water is brown. BROWN. I need a shower after my shower. The room seemed clean enough. Wasn't there for more than a few hours. The bed is not very comfortable, but not completely awful. Pillows were decent. Not the worst stay but not great.

    My family and I recently stayed this past weekend and it was the absolute worst. We arrive to check…read morein and had been told the ac u it had broken in our original room, so we had to be moved which was fine but inconvenient. When we get to the new room, which so happened to be a connecting double room this time. Upon entering the room, there was could odor, but thankfully I had Lysol spray. However, to make matters worse, neither bathroom had running hot water even after leaving it to run in both the sinks & tubs for over 15 minutes. When I get to the front desk t make them aware of this, I had to wait almost 10 minutes until someone came back to the front with a lobby filled with customers. Then I was asked "Did you let the water run for a while?" instead of an apology for the inconvenience. So we ended up moving into another room. By this point, I'm exhausted of the experience, but it doesn't stop there. We get to the room and it was extremely hot as if the ac was never turned on. Then the tv wasn't working initially along with the WiFi. The tv had chips/cracks in it and the hot water STILL wasn't working properly in the bathroom. They have coffee makers in the rooms so the next day, I wanted to make some coffee just to discover that there was brown water in the top of the maker as if NO ONE decided to clean it before. I was extremely disgusted at this point and highly disappointed. That same morning, we get a bang at the door stating that housekeeping is there to clean the room due to check out. Mind you this is only our first day after getting in the night prior and we had the room for two days. When we explain to the staff that we still have the room for one more day, we were met with "Are you sure?" as if we had a reason to lie. They had to contact the front desk who also said over the walkie that were to be checked out, but when they were told about the situation, they ended up confirming that we had one more night. So that alone let me know that no one communicates with each other either. How is it that no one knew that we had not only switched rooms, but not know how long we were actually meant to stay?? I was extremely happy to get out of there the next day because I've never had such a horrible experience at a hotel, let alone a Hilton. There was trash in the halls, rooms, parking lot. I wish I had gotten photos at the time, but I know I will NEVER stay at this hotel again and I wouldn't recommend it to anyone, unfortunately.

    Comfort Suites Monroe

    Comfort Suites Monroe

    (23 reviews)

    $$

    I would like to bring this to your attention I suspect fraud at Choice Suites Monroe property…read more I have been charged for a 3 night stay at the Monroe, LA Choice Suites. Invoice attached. I did not stay at this hotel. My invoice has me checking in, switching rooms mid stay, and checking out late. I have been making every effort to call the hotel and speak with the Manager Catherine. I have made over a dozen calls, every time May has told me different reasons I could not speak to Catherine. May has lead me to believe she was the manager and has told the Choice call Center she was the Manager. The 4 times the Call center has contacted the property the Manager has been unavailable to talk to them Manager is out walking the property Manager is on another call Manager took her Mom to a doctors appt The manager is at city hall Manager called in sick today Manager will return my call. I have left my number with May several times. May would not give me the managers name. May has hung up on me numerous times. May has argued with me several times when I said I did not stay at the hotel. She said I checked in with my phone number. I told her I cancelled my reservation to stay at the Best Western, she argued there was no best westerns in the area. I have traveled the world and every time my experience has been the Hotel has required a Drivers License and credit card at check in. At check in, Hotels have me sign a card agreeing to the cost, rules, and adding my Car's plate number etc. Is there a check in card? the check in card. This past Saturday, I did speak to Carissa. She was very professional, curtesy, and told me the Manager would be on property on Monday (today) she gave me the managers name and hotel e-mail. I did speak with Catherine today. She is refunding me 2 of the 3 nights because I did not cancel the reservation per hotel policy. She also told me her staff knows the standing policy for no shows to charge one nights rate. I did ask for a full refund, she declined. My rational is if this was told to me over 1 month ago when I initially reached out to hotel regarding the charge. I would have owned my responsibility and this wouldn't have got further with numerous calls and wasted minutes of the hotel staff, call center, and my time. Maybe this isn't fraud but poor customer service at Monroe Choice Suites. Thank you for your time, Serra

    Upon arrival at approx 2pm, the 2 automatic front doors were not working. We had to pull the doors…read moreapart to get into the lobby. The person on staff only said, yes that is what you need to do. No I'm sorry for the inconvenience. We went out to dinner before dark, when we returned it was dark and the entire parking lot and front door area were in total darkness. This is a big safety and security issue for all guests and employees. There was no one at the front desk to inquire why no lights. In the morning we followed a trail of dirt from someone's room to elevator and into the breakfast area. There were employees around but did not seem concerned about cleaning up the dirt. We will never stay here again. I will give the hotel 1 star only because we had clean sheets.

    Best Western West Monroe Inn - Exterior

    Best Western West Monroe Inn

    (21 reviews)

    $$

    Not the nicest or worst place I have stayed. I appreciated that the cleaning staff has a "manager"…read morewho checks the rooms before they are occupied. The bed was comfortable. The swimming pool in August was always occupied and noisy with kids playing so if that bothers you get a room away from the pool because you will hear them. The breakfast was terrible. The eggs were the fake kind and especially awful. Even the sausage was bad which I don't get, but they had a weird texture. I was especially surprised to see the woman who monitors the breakfast sitting on the couch in the lobby vaping!! Really? Not a good look and probably not even ok by the management. The parking lot was difficult to find, you have to drive through the gas station to get to it. If there was another way to get in there, not sure where it was. Also, the desk staff parked under the drive through where you would normally stop (in the shade) to get your key when you check in. Couldn't do that be cause the staff person parked there. And the water from the faucet and in the toilet was a rust color! They really should give you bottled water if that is the case... No tissue in the tissue holder. When I asked at the front desk they said they did not have any. The price was ok, but I would not stay there again.

    This place was terrible! The mattress had a place where it sunk in, dead cricket in the bathroom,…read morecheap sheets and towels and the pillows are either too hard or too soft. Definitely needs some updating. Breakfast was not great and the coffee was tasteless. Do yourself a favor and don't stay there.

    Hampton Inn & Suites Monroe - hotels - Updated May 2026

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