Would be lower than 1 if that was an option. I booked my…read morereservation for March 19-6nights on the Hilton app with a valid working credit card a month in advance. I arrived just after 11p to check in. Levi was at the desk and told me the hotel was sold out. I showed him my email confirmation. He repeated they were sold out and canceled my reservation. I asked if the hotel would be putting me up someplace else. He told me it was up to me to figure it out and he didn't know the hotel policy for this and he left. It was 1130pm and they were sending a single female out in a strange city to fend for herself! Not okay. I was able to get some help from Ciera when I explained it to her. She was able to get me a room at the West Monroe location after midnight, but only for 1 night and at a higher rate. Ciera would have Denice (manager) call me in the morning. I went there and they said I had to check out in the morning. I checked out at 830am, Denice never called so I went back, she was not there and this hotel was still sold out. Left it up to me again. Luckily a room opened up at the West Monroe location and I was then able to stay there for the remaining 5 nights, again for more money than my original reservation. I have tried to reach Denice multiple times and to this day I have not heard a word from her. We are Hilton gold members. We travel a decent amount. This is not how things are handled when you oversell.

Perfect stop for a respite from the highway Clean…read moreConvenient Well Maintained Friendly Great breakfast (had grits that were buttery & well seasoned...need I say more) Just what we needed to recharge our batteries, literally, for a few hours We were able to charge our EV all night w no add'l fee Thank you, Hampton Inn

The room was adorable. The Inn is adorable. The place is perfect and in a great location. The owner…read morewas easy to talk with and I loved the whole time.

My wife found this little tucked away place for over night stay on way home from FL beach trip…read more West Monroe at least around the area of B&B has the hip vibe and seems to be growing. I believe there are only 5 or so rooms and on street parking is nice. Coming off I20 we passed through a bit of sketch but the building is in nice area. Notice the PD was only a few blocks away. We felt safe for our entire stay. As mentioned area seems to be growing new businesses so we hit the easy button on evening meal. There is new BBQ place on corner 100' from Hamilton House. I'll review it soon as I catch up. We stayed in the Alexis suite. We found it clean along with the other areas of the establishment. You take a partial step back in time as you hoof the stairs and make entry but all the modern conveniences are present. Bathroom and shower real nice and bed comfy. There's a nice back deck off the huge kitchen area. We ear marked that for another stay where the heat might not be so high but one could sit and relax under the shade and can almost anytime. Morning breakfast was served up nicely and the food delish. Some kind of breakfast egg casserole. We enjoyed light conversation with our cook and general proprietor learning how the family worked to update and start the place. We really liked the quiet and laid back time we spent even if overnight only. Much nicer that hitting a chain hotel. I understand they are constructing a brewery just a block away and visible from the back deck if that's your sort of thing. You should slow down off the interstate and give them a try!

Stayed here while in town to take a deposition. Nice hotel! Very nice staff, especially the lovely…read morewoman who served breakfast!

Loved it, simply amazing. From the moment you walk in, it smells clean. And the decor is fresh,…read moremodern and inviting. The staff were really friendly and informative. Our room was always kept clean and serviced.

Our extended stay at TownePlace Suites by Marriott in Monroe was a mix of positives and…read morefrustrations. As part of a group that frequently stays in Monroe for 44-day stretches, finding reliable accommodations is crucial. Despite some promising aspects, particularly the friendly staff and well-maintained lobby, my experience with housekeeping has been notably disappointing. Let's start with the positives. The breakfast at TownePlace Suites is consistently good, offering a decent selection that helps kickstart the day. The staff members are undeniably friendly and welcoming, always ready to assist with any requests and inquiries. The lobby area is kept tidy, creating a positive first impression upon arrival. However, the issue lies with the housekeeping service, which has been incredibly unreliable. In the six weeks we stayed at TownePlace Suites, our rooms were cleaned only twice, despite repeated requests. Prior to booking, we had been warned by former colleagues to expect issues with housekeeping, and for their next visit they would pick a different hotel. We choose to give the hotel a chance, since a recent experience with Marriott was great. Unfortunately, the warnings were justified. Upon check-in, We were informed by the front desk that housekeeping would occur every other day. However, this has not been the case. After the first week of irregular service, I reached out to speak with a manager. The manager was busy at the time, but the lady at the front desk took the message and sent housekeeping right away. The response was prompt, but the interaction was awkward as I was immediately visited by a housekeeper who claimed the housekeeping services was every five days. Despite assurances, by the General Manager the situation did not improve. Several days passed without any housekeeping, and my co-worker resorted to calling the front desk again. On one occasion, a member of the housekeeping team offered fresh towels, but this did not address the larger issue of cleanliness and bed linen changes. We got two fresh clean sheets during our entire stay of 6 weeks. The first after our complaint on the 2nd week and the last on the 3rd week. After the third week, we notice the bed was being made by house keepers, but the bedsheets were not change!!. As we open the bed sheets you could see our hair from prior nights, and also stains that clearly showed it was the same bedsheets. In addition, there were bugs in the room, for which my co-worked request to be change to a different room, only to experience the same issue. I was so disappointed I didn't even bother anymore since all my request fell on deaf ears. Regrettably, my experience is not unique among my colleagues staying at TownePlace Suites. Several of them have voiced similar frustrations regarding inconsistent housekeeping services. One of my colleagues switch hotels after the second week. In conclusion, while TownePlace Suites by Marriott in Monroe has its merits such as friendly staff and a pleasant lobby environment, the significant shortcomings in housekeeping service overshadow these positives. Anyone considering an extended stay here, should be prepared to manage expectations regarding room cleanliness and maintenance. Having prior experience in the hospitality industry as a business owner, I am writing to you for you to know our experience during our stay. As business owner I always liked the feedback and reviews from my costumers in order to make my business better.

I really liked this town place suits because it was the first ever hotel that I got pretty good…read moresleep. The staff were very nice and friendly. And a lot more

No breakfast. Never have I stayed at any similar hotel in…read morethe United States where breakfast wasn't included. The water is brown. BROWN. I need a shower after my shower. The room seemed clean enough. Wasn't there for more than a few hours. The bed is not very comfortable, but not completely awful. Pillows were decent. Not the worst stay but not great.

My family and I recently stayed this past weekend and it was the absolute worst. We arrive to check…read morein and had been told the ac u it had broken in our original room, so we had to be moved which was fine but inconvenient. When we get to the new room, which so happened to be a connecting double room this time. Upon entering the room, there was could odor, but thankfully I had Lysol spray. However, to make matters worse, neither bathroom had running hot water even after leaving it to run in both the sinks & tubs for over 15 minutes. When I get to the front desk t make them aware of this, I had to wait almost 10 minutes until someone came back to the front with a lobby filled with customers. Then I was asked "Did you let the water run for a while?" instead of an apology for the inconvenience. So we ended up moving into another room. By this point, I'm exhausted of the experience, but it doesn't stop there. We get to the room and it was extremely hot as if the ac was never turned on. Then the tv wasn't working initially along with the WiFi. The tv had chips/cracks in it and the hot water STILL wasn't working properly in the bathroom. They have coffee makers in the rooms so the next day, I wanted to make some coffee just to discover that there was brown water in the top of the maker as if NO ONE decided to clean it before. I was extremely disgusted at this point and highly disappointed. That same morning, we get a bang at the door stating that housekeeping is there to clean the room due to check out. Mind you this is only our first day after getting in the night prior and we had the room for two days. When we explain to the staff that we still have the room for one more day, we were met with "Are you sure?" as if we had a reason to lie. They had to contact the front desk who also said over the walkie that were to be checked out, but when they were told about the situation, they ended up confirming that we had one more night. So that alone let me know that no one communicates with each other either. How is it that no one knew that we had not only switched rooms, but not know how long we were actually meant to stay?? I was extremely happy to get out of there the next day because I've never had such a horrible experience at a hotel, let alone a Hilton. There was trash in the halls, rooms, parking lot. I wish I had gotten photos at the time, but I know I will NEVER stay at this hotel again and I wouldn't recommend it to anyone, unfortunately.

First, I thought the staff was really, really friendly and helpful…read more That said, this Courtyard is worn down. I walked in and it was dark, smelled a little musty, and just really run down. The furniture was dirty. There were spots on the sheets. The bed was in bad need of a mattress replacement. It's just old and run down. It's not like what I've come to expect from this brand.

My stay at the Courtyard Marriott was extremely disappointing. The WiFi didn't work, the bathroom…read morelight was broken, and the card reader outside of the hotel failed. Worst of all, my hotel room door would not lock. A housekeeper told me to leave it because he would fix it, which was unacceptable from a safety standpoint. I requested housekeeping for a refresh because my room had no clean towels or washcloths, and the tissue box was empty. The refresh never occurred. Dani advised me that she contacted housekeeping and even showed me that she did, but the request was ignored. She explained that a basketball team was staying on my floor, so housekeeping didn't have enough time to clean or even refresh my room with towels. Dani said something about taking off my bill for the inconvenience, but that never happened. That was truly insult to injury. Pros: parking is excellent and staff is friendly. Cons: everything else. I don't not recommend staying here.

This is the Fairfield that made me a fan of the chain…read more I travel a lot and prefer to stay in the more boujie Marriott properties. However, that is not always possible, especially when traveling to smaller towns. In West Monroe, your options are limited to this level of hotel from all of the big chains. With that in mind, I encourage you to consider this Fairfield. Because of this hotel, I have chosen Fairfields across the country. I find that they are either great like this location or terrible. I would like more consistency across the brand so maybe those owners should travel here and see how they do it. The hotel is clean, has plenty of parking, friendly staff, and comfortable rooms. I always find a good parking spot and the hotel is a quick drive from or onto the interstate. Despite being close to the highway, I rarely hear road noise. Even when it has been full, I also didn't hear other guests. If you need a stay for a night or two in West Monroe, check out this Fairfield.

breakfast selection and preparation was excellent. staff was friendly and helpful. accommodations…read morewere clean and had what we needed. i can't speak enough about the staff we had. everyone one of them were friendly and welcomin. great location to all surrounding area.

This is a great B&B…read more The owner is super hospitable, the room I had was excellent and unique. I would not hesitate to stay here again. The address in Yelp in incorrect.

Perfect space for a couple. John, the host, was so nice & hospitable. Snacks, water, even ice cube…read moretrays were ready & waiting in the room. Plus, all the toiletries for a comfy stay. A quaint, New Orleans inspired & private place to stay in West Monroe. Love it!

The room was clean and didn't smell which is amazing compared to my last hotel stay at a Hilton…read more The staff was fine. I had to request a new room since my company policy does not allow us to stay on the first floor. They were helpful in adjust to the accommodations I requested with the need to be off the first floor. The only thing I've noticed which is not their fault is that the water quality in west Monroe is poor. The water has a brownish tint to it and is quite discolored. The room did come with two water bottles, a fridge, and the linens were also clean and pillows were soft. The shower had an adjustable head so water pressure was fine. Breakfast in the morning was a standard Hilton complementary breakfast and gets the job done. All around I will be staying there again due to the location and cleanliness. It is near a few steakhouses like Texas Roadhouse and Logan's. It is also a few minutes away from duck commander if you are looking to check out a local site while in town. In my opinion it checks all the boxes minus the water discoloration which is beyond their control.

The hotel was clean. The rooms were clean and comfortable. The staff was amazing. Breakfast was…read morereally good, better than most Hamptons I have stayed at. It is really close to plenty of restaurants. There are quaint little antique shops not too far away and other shopping options. I will definitely stay here again!

Not the nicest or worst place I have stayed. I appreciated that the cleaning staff has a "manager"…read morewho checks the rooms before they are occupied. The bed was comfortable. The swimming pool in August was always occupied and noisy with kids playing so if that bothers you get a room away from the pool because you will hear them. The breakfast was terrible. The eggs were the fake kind and especially awful. Even the sausage was bad which I don't get, but they had a weird texture. I was especially surprised to see the woman who monitors the breakfast sitting on the couch in the lobby vaping!! Really? Not a good look and probably not even ok by the management. The parking lot was difficult to find, you have to drive through the gas station to get to it. If there was another way to get in there, not sure where it was. Also, the desk staff parked under the drive through where you would normally stop (in the shade) to get your key when you check in. Couldn't do that be cause the staff person parked there. And the water from the faucet and in the toilet was a rust color! They really should give you bottled water if that is the case... No tissue in the tissue holder. When I asked at the front desk they said they did not have any. The price was ok, but I would not stay there again.

This place was terrible! The mattress had a place where it sunk in, dead cricket in the bathroom,…read morecheap sheets and towels and the pillows are either too hard or too soft. Definitely needs some updating. Breakfast was not great and the coffee was tasteless. Do yourself a favor and don't stay there.