Title of Review: Good, but let's be Great! Review: The staff was excellent for the most part. I had to call Marriott because the booking through Marriott Bonvoy included complimentary continental breakfast. The breakfast wasn't continental. The breakfast selections were great and fulfilling. The breakfast wasn't showing up on the site manager's system, so I had to call because they didn't call. The call to get through the automated system was an inconvenience. Marriott customer service said they could not call or email the hotel site: so, I had to put the representative on speaker to confirm with the manager that I had a complimentary breakfast. My booking was verified and I was given the card to get breakfast during my stay. I should not have had to do that. It took away time out of my schedule. Marriott needs to figure out how to ensure that the Courtyard and all its hotels have access to see all the things that come along with bookings. The shower curtain wasn't long enough to keep water from getting on the floor. The room was spacious. The bed was comfortable. The feathered pillows were not very comfortable. No microwave in the room. The tub had a crack with rust in it. Cleanliness: Average Location: Excellent Amenities: Good Dining: Good Service: Good Value for Money: Poor read more

The place is under construction. They removed the pool altogether. The elevator door will open and close 3 times before it will take you up. A very expensive property for Monroe and especially for the construction. Stay somewhere else read more

First, I thought the staff was really, really friendly and helpful. That said, this Courtyard is worn down. I walked in and it was dark, smelled a little musty, and just really run down. The furniture was dirty. There were spots on the sheets. The bed was in bad need of a mattress replacement. It's just old and run down. It's not like what I've come to expect from this brand. read more

Courtyard by Marriott Monroe Airport - Hotels Near Me - Monroe, Louisiana

My stay at the Courtyard Marriott was extremely disappointing. The WiFi didn't work, the bathroom light was broken, and the card reader outside of the hotel failed. Worst of all, my hotel room door would not lock. A housekeeper told me to leave it because he would fix it, which was unacceptable from a safety standpoint. I requested housekeeping for a refresh because my room had no clean towels or washcloths, and the tissue box was empty. The refresh never occurred. Dani advised me that she contacted housekeeping and even showed me that she did, but the request was ignored. She explained that a basketball team was staying on my floor, so housekeeping didn't have enough time to clean or even refresh my room with towels. Dani said something about taking off my bill for the inconvenience, but that never happened. That was truly insult to injury. Pros: parking is excellent and staff is friendly. Cons: everything else. I don't not recommend staying here. read more

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Keela at the front desk is awesome!! The facilities are being renovated in sections and the available rooms are subpar. The sofa bed had a stained mattress.The air conditioning unit was filthy with insects. Hopefully after renovations are done, these issues will be resolved. Also, the microwave stopped working out of the read more

Courtyard by Marriott Monroe Airport - Dirty mattress on sofa bed - Hotels Near Me - Monroe, Louisiana

AVOID AVOID AVOID!!!! They do not honour reservations. Will assign any room versus what you paid for. Hotel staff improperly trained. This hotel has 3058 BBB complaints within the last 3 years. Corporate Marriott will offer ZERO help since this is a franchise hotel. The hotel is unethical and will change you for things you never ordered or received. read more

This place was truly disappointing. No AC in halls nor the first floor. Employee told me that they had not worked in almost a month! Shower walls and headboards had not been wiped down before our stay and had hair, handprints and other stains showing. read more

It seems I arrived after the renovations were completed because this hotel exceeded my expectations in every way. After reading most of the recent reviews prior to booking I was a little unsure of what to expect but I booked it anyway because of the limited hotel choices in the area, if you travel to Monroe you know what I mean. The exterior of the hotel looked well maintained and my first impression of the lobby instilled a sense of calmness, the checkin experience was a breeze and my first interaction with the staff was extremely pleasant, my reservation was handled very professional and didn't take but a few minutes. I am a rewards member and I'm sure this expedites things so if you travel you know the importance of this, the personal attention usually outweighs the perks most major chains understand it's all about the customer service and the reward program is a thank you. The room was very clean and appears to have been recently updated although I will say the hotel proximity to the highway is a little annoying in regards to the noise I had room that wasn't facing the highway and I could still hear the traffic. The Bistro off the lobby opens at 6:30 AM and definitely worth trying the breakfast options they are fresh, delicious and very reasonably price. If you've stayed away during the construction I'd recommend returning it's what we've come to expect from the Marriott Brand... read more

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JULY 13, 2021 I wish I could give ZERO STARS. My friend stayed here for a work trip and I'm writing this review on her behalf. DO NOT, I REPEAT DO NOT STAY HERE! No matter how cheap or how many Marriott bonvoy points you have, IT IS NOT WORTH IT AT ALL. Please look at the images I've attached and the message she sent me regarding what the hotel staff did. This is a sanitary issue. This is a health violation. This is NOT okay. I wouldn't stay here if it was the last hotel in the world. Put me outside with the birds, bugs and bees. One thing about the hotel industry is KEEPING CLEAN ESPECIALLY DURING COVID TIMES. Like how is this okay? I can't wait to call corporate and see how they plan to fix this issue. The last review written 17 days before me is very much accurate. And the last review before THAT was a year ago! Please, Do NOT support such a disgusting establishment. Because of THIS, I'm not sure if I'm Team Marriott anymore! read more

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Newly renovated with modern and clean appliances. Liquid shower soaps are attached to the wall in the stand-up shower and are great quality. One of the newest and cleanest economy hotels I have stayed at. read more

The check-in clerk is consistently rude to all guests without any plausible explanation. For a sec you think he might be joking but then it's clear he just doesn't like people. This person has issues. The elevator is broken, have to use the stairs. Dingy and old, nothing like a normal courtyard at all. Avoid. read more

I travel a lot for work, and I admit I was worried about staying at this hotel after reading some of the reviews (cockroaches? Eek!). But I decided to chance it, and my stay has been perfect. Not a bug in sight (though I booked a high floor to decrease the chances of bugs that might be lurking closer to the kitchen). Check-in was delightful-- Prentiss at the front desk is unbelievably awesome and was exactly the friendly face I needed after a long day on delayed, turbulent flights. The restaurant is just like every other Marriott Courtyard; tasty and totally fine. The beds are super-comfy, the water is nice and hot, the showers were designed by someone smart so you can turn the water on without getting wet (hallelujah!); the elevators are speedy, the business center computers and printers work great, wifi is free and quick. So, not sure what the fuss was all about. Stay here; you'll be happy you did. read more

No restaurant, no pool, no room service or clean towels. The floors were VERY hot like they didn't have any central heat and air beyond the 1st floor. It was bad. Just bad. Most of the front desk service was nice but one gentleman was very crappy about the swimming pool. When I asked if they had one, he said, "not in two years. Our website doesn't show one either. If you SAW one online it's not from OUR official website". The cockroaches around the hotel were absolutely hideous. In 3 days we didn't see one in the room but they were all over the parking lot. They have coffee but zero kind of food/kitchen/grill/breakfast. There were some TV dinners you could purchase and a microwave downstairs. NOT in our room. Our room was a double, not NEAR worth the $160/night that was paid. No couch or sitting area at all. There was a tiny desk and a mini fridge in a cabinet that got "cool" after about 26 hours. We turned the a/c unit down as far as it would go and it kept the room "ok" but not THAT cool. Maybe 72 degrees at best. Overall, I've had better stays at a motel 6. Very disappointed in Marriott. read more

This is the worst experience I have had with Marriot. I am writing this review from the bed on Courtyard Marriott, as I type. First, we get to the front desk at Residence Inn and Ashlynn casually tells us our reservations were canceled after my brother confirmed the reservations using his military discount with Danyella at 1pm earlier that day. While we are trying gain clarity as to what happened, Ashlynn keeps repeating the lie that someone tried to confirm and that's why it was canceled. "It doesn't matter because we don't have any rooms anyway. They've been sold." I ask for the manager. She calls Samuel Kyles (Assistant GM) he comes over and was very cavalier saying something about they saw we had rooms booked at Courtyard so they thought it was a double booking. Once we start to use the names of staff that we spoke with and produce call logs. However, they canceled the confirmed rooms, not the other ones. Once he realized what happened to us at first, he finally understood that we had actually talked to Danyella and he wasn't given all the facts when someone (Rebecca?) canceled our reservations. Sam did agree to accommodate us with discounted rate at Courtyard, but without one of the handicapped accessible rooms we needed for our elderly parents and cousin (or included breakfast). Sam escorted us to Courtyard and helped get the rooms. We get there and the system is down, so we are asked to use paper check in form and write our credit card numbers down with a promise to shred them later. We think we're settled until we get alerted to almost $1,300 in pending charges when it should have only been about $700. So the ball was dropped again with us being charged the full rate and now we're being told we can't get this fixed until we check out. So we are miles from home with our money tied up in pending charges. I am right now in the worst experience I have had with Marriot! I only gave the one star because I had to! read more

Stayed on September 5 checked in around midnight and checked out around 6-7 am in the morning. The hotel was gross. Cockroaches all over my room! I took pictures and went to the front desk. The lady upfront told me that the GM or Corporate could give me a refund. I submitted a ticket with Marriot and the GM Michael Swanner denied the claim without reason. read more

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My family and I stayed at this hotel last weekend. It was absolutely disgusting. We had to switch rooms 3 times. First room had dirty linen and floors, second room was occupied by someone else and then the desk clerk had to physically go look at numerous rooms just to find a satisfactory room. We had booked a room with two queen beds and ended up in a room with a king and single pull out bed. read more

Place is a total disaster. No pool as advertised, gym closed, and no tv services. You would believe that a marriot owned hotel was better than this. $90 per night should not look like this. read more

I have a general complaint about Courtyard Marriott's; they always put the air conditioner unit close to and pointing directly at the desk chair. So, if you are sitting at the desk working, you have freezing cold air blowing on you... it should be on the other side of the room, or centered under the window. I usually don't have any problems, other than the AC issue, at Courtyard locations... but I did have a couple of specific issues with this one. When I arrived in my room, I took off my shoes and immediately, my feet were soaking wet... apparently they had just steamcleaned the carpet and it was still wet... so, I asked for a new room. I was moved to another floor into a room that smelled strongly of cigarettes, but by this time, I was tired of moving and just accepted it. Aside from these issues, the service was good and the lobby was nice. I visited the gym and they had all the equipment I needed. BOTTOM LINE: Courtyard's are usually pretty consistent in being a good hotel chain for busines travelers... this hotel is not one of their marque locations, but then again, its in Monroe, LA. read more

Courtyard by Marriott Monroe Airport - Hotels Near Me - Monroe, Louisiana

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In its hayday, this hotel was probably the place to be. The positives! The lobby is semi-new, the staff is fantastic and warm, and the cafe barrister makes a killer cappuccino with an extra shot of espresso! Negatives - the rooms are so tired you can almost see the ghosts of hotel goers before you all around the room. The air conditioner spits of a mildewy scent and bring socks for the carpet alone. read more

Dirty face cloth left in tub. Mouse trap visible on floor. Only get 9 ch on TV. Dresser draw won't stay shut all for $159 worst Courtyard ever. Manager was responsive to all issues read more

Courtyard by Marriott Monroe Airport - Hotels Near Me - Monroe, Louisiana

When I checked in here, I was told the airport shuttle is on standby 24/7 and that I just needed to come down and they would take me to the airport. At 3:30 I went down and guess what? The shuttle doesn't run after midnight. So like anyone with a brain in a city that advertises Uber services, I tried to get an Uber. No luck. No Lyft. There are two cab services on Google, neither would answer. So I just walked from this hotel to the airport with 72lbs of luggage. NEVER AGAIN. read more

Hotel booked a party that went past 11:00pm. The party played loud music vibrating our room. We called the front desk several times and they said there was nothing they could do. We asked for a manager and they stated there was no manager on duty. Will not book with Marriot anywhere again. read more

The man @ the front desk is VERY RUDE & HUNG UP THE PHONE IN MY FACE. I called back & asked about an inside pool & he immediately responded, "NO" & hung up the phone again. I called back a 3rd time, & I then asked if I could speak with an supervisor & he transferred me to the reservations. He wouldn't give me his name, he just continuously hung up the phone in my face. VERY UPSET THAT I COULDN'T GET A ROOM DUE TO HIS NASTY ATTITUDE. read more

I'd say this is the best "bang-for-your-buck" hotel in the area. Nice facilities, modern and stylish lobby area, comfortable rooms, and friendly staff. Good price, too. I'd recommend this place for business travel or stopping off en route to somewhere else. read more

I reserved 2 rooms and stayed at this hotel April 23 - 25, 2021. We had leaking water from the room above during the night completely covering our bathroom floor. We had to clean this ourselves and after asking the third time for someone to come, we were told they do not clean rooms during a single stay but were given clean towels. Horrible experience, awful service. Would never recommend this hotel. read more

Nice establishment located right next to Pecanland Mall and several great restaurants. The rooms are very neat and stylish and the service is great. Would definitely stay here again. read more

Courtyard by Marriott Monroe Airport - Hotels Near Me - Monroe, Louisiana

Horrible customer service by the early morning clerk. I checked out early to get a head start. My partner and I needed to split the check, but she was unable to do it. She called her boss and he told her he would be in an hour later. I was very polite to her and explained that we do this all the time. I also explained that we stayed at a courtyard Marriott last night, and it was not a problem. She was full of attitude and disrespect. She was adamant that it couldn't be done and she couldn't do it. There was no empathy at all for the inconvenience of having to wait over an hour for her manager to show up. The hallways stunk and were very hot. The air conditioner in our room was adequate. I was extremely disappointed because I did not expect this from Marriott hotels. The young lady was what sent me over the top though. Highly unprofessional! She was working the morning of 7/27/2017 at 5:30 AM. Update: Well, we came back an hour later. At this point it was done over the phone. The EXACT thing that could have been done in the first place. When my partner asked why this couldn't be done initially, again we got a lot of attitude and "because I didn't know how to do it." Never once did she apologize for our inconvenience or her behavior. Ridiculous. read more

The key word here is "try". It looks like the Marriott bought an old hotel and remodeled the entryway. The staff is very helpful and nice but there were stains on our carpet, ceiling and furniture, the pool was more like a hot tub (not refreshing in the LA southern heat), as well as the sunflower seeds didn't give any confidence that this was a relaxing stay. It is convenient to the airport. read more

Stayed at this location while in town for a family emergency. The staff were great, very responsive and friendly. The building is in middle of upgrades, the lobby and common areas all look great but the upgrading hasn't hit all the rooms yet, at least my room. Not bad accommodations at all though, the carpet was worn and tub a little bruised, but room was clean and bed very comfy. When the room upgrades are done, I'm sure this will be the place to stay. read more

I have stayed at the West Monroe, Louisiana property (Courtyard Marriott) for almost two years straight, every week. I submitted a review reflecting the hotel's maintenance, or lack thereof; and, all of a sudden, I was no longer able to make a reservation again (thru the hotel). The rooms are always filthy (especially the carpet) and bathrooms are always dirty. The alarm clocks and in-room telephones DO NOT work. Wake up calls seldom happen due to the phones not working properly. The pool/hot tub is always "under maintenance". The staff was the only reason I continued to stay there; but, considering their turnover, very few remain. They absolutely have no loyalty to a gold/platinum level Honors' member. I am very disappointed in the hotel's management and will not return. Thanks read more

Great staff and nice location. Bistro had great breakfast options and after a long day I enjoyed a nice adult beverage. My kids loved indoor pool. Room was clean and in working order. Bed was super comfy. Every staff member said hi and asked if we needed anything. Would recommend hotel to anyone visiting Monroe. Also, who doesn't love Marriott and points program? read more

Amazing customer service Alicia and Q'juanisha went above and beyond! I travel for work and customer service is not always that great . But these two lovely ladies had a smile and such a positive vibe . Will be coming back for sure . read more

Disappointed in this hotel. It was not disclosed to guest before we booked this room that the hotel would be carpet cleaning all rooms. Room carpet is damp is every room and other hotels nearby are booked. Stains on couch in room. Trash not cleaned up on balcony. As a Marriott reward member, I am disappointed. Will not be staying here again. read more

After completing a requested review of my stay I was contacted by a Marriott rep. Received an apology and a credit to my card for breakfast. Satisfied with the outcome but still can't rate it all that great due to the hassle. read more

Dump. Front desk rude on morning of 9-3-2017. Out of shampoo for the day. Lights out in bathroom. Platinum elite will not be staying here ever again. read more

The only reason it gets 2 stars is because the staff is so nice and friendly and the lobby is nice. Dirty stained carpets. Telephone not working in the room. Hair dryer not working. Couch too disgusting to sit on. TV reception horrible. read more

Excellent place to stay! Clean, comfortable room, Starbucks coffee and breakfast was really good. We were very impressed with how friendly and helpful the staff was during our late check-in and the AM staff was just as friendly. Everything is close by and easy to get to (ie. Mall, food lots of places to shop). read more

The lobby was very nice, I liked the fact that they had a bar in the lobby, nice convince. However after the lobby it went downhill. When we went to get into the elevator it had such a bad smell that my fiance had to get out. I held my breath to the second floor to unload our luggage. Once into my room i saw stained carpet covering the room. The couch had non matching cushions. The bathroom had hair left in it from previous guest and the floor was sticky. There were two coffee tables in the middle of our room and they both had dirt on them. We also had a room with a balcony and it was dirty and clearly had not been cleaned in a long long time, the mirror had spots of dirt on it. I was very displeased but i stayed downstairs at the bar and then just went up to take a bath, (where they had not replaced the body wash, so it was empty) and sleep. Overall I would not recommend this place to anyone else. Probably the worst part of it was that after I filled out the online survey I received only an automated response from the general manager. I am sorry but in 2015 take 3 minutes to type up a real response. Tell me something happened in the elevator that night and it was out of your control, something anything but some automated form letter that has statements including below is not acceptable. "As we pride ourselves on delivering a memorable hotel experience during your travels, we have unfortunately fallen short of our goal during your recent stay. Please accept our sincere apology for the inconveniences you experienced while you were here. We have shared your feedback with the appropriate hotel team to ensure that this was an isolated issue that is corrected moving forward. " Overall I was not impressed with this establishment and will not be staying here again. read more

Very comfy bed. Room was nice and clean. Friendly front desk workers. No complaints other than the internet in the room was resetting and had to put in my room number and password numerous times. Did not use pool or gym. Office area seemed to be working fine. read more

Not impressed, the stain on the carpet from the previous folks in the room was still wet. Honestly not sure my sheets were clean. I'm platinum elite with Marriott, seems like they continue to disappoint. read more