Our extended stay at TownePlace Suites by Marriott in Monroe was a mix of positives and frustrations. As part of a group that frequently stays in Monroe for 44-day stretches, finding reliable accommodations is crucial. Despite some promising aspects, particularly the friendly staff and well-maintained lobby, my experience with housekeeping has been notably disappointing. Let's start with the positives. The breakfast at TownePlace Suites is consistently good, offering a decent selection that helps kickstart the day. The staff members are undeniably friendly and welcoming, always ready to assist with any requests and inquiries. The lobby area is kept tidy, creating a positive first impression upon arrival. However, the issue lies with the housekeeping service, which has been incredibly unreliable. In the six weeks we stayed at TownePlace Suites, our rooms were cleaned only twice, despite repeated requests. Prior to booking, we had been warned by former colleagues to expect issues with housekeeping, and for their next visit they would pick a different hotel. We choose to give the hotel a chance, since a recent experience with Marriott was great. Unfortunately, the warnings were justified. Upon check-in, We were informed by the front desk that housekeeping would occur every other day. However, this has not been the case. After the first week of irregular service, I reached out to speak with a manager. The manager was busy at the time, but the lady at the front desk took the message and sent housekeeping right away. The response was prompt, but the interaction was awkward as I was immediately visited by a housekeeper who claimed the housekeeping services was every five days. Despite assurances, by the General Manager the situation did not improve. Several days passed without any housekeeping, and my co-worker resorted to calling the front desk again. On one occasion, a member of the housekeeping team offered fresh towels, but this did not address the larger issue of cleanliness and bed linen changes. We got two fresh clean sheets during our entire stay of 6 weeks. The first after our complaint on the 2nd week and the last on the 3rd week. After the third week, we notice the bed was being made by house keepers, but the bedsheets were not change!!. As we open the bed sheets you could see our hair from prior nights, and also stains that clearly showed it was the same bedsheets. In addition, there were bugs in the room, for which my co-worked request to be change to a different room, only to experience the same issue. I was so disappointed I didn't even bother anymore since all my request fell on deaf ears. Regrettably, my experience is not unique among my colleagues staying at TownePlace Suites. Several of them have voiced similar frustrations regarding inconsistent housekeeping services. One of my colleagues switch hotels after the second week. In conclusion, while TownePlace Suites by Marriott in Monroe has its merits such as friendly staff and a pleasant lobby environment, the significant shortcomings in housekeeping service overshadow these positives. Anyone considering an extended stay here, should be prepared to manage expectations regarding room cleanliness and maintenance. Having prior experience in the hospitality industry as a business owner, I am writing to you for you to know our experience during our stay. As business owner I always liked the feedback and reviews from my costumers in order to make my business better. read more

TownePlace Suites Monroe - Dead bugs in the same place for 5 weeks! - Hotels Near Me - Monroe, Louisiana

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I really liked this town place suits because it was the first ever hotel that I got pretty good sleep. The staff were very nice and friendly. And a lot more read more

On a road trip and I prefer to stay at Marriott brand hotels for loyalty points. The 2 bedroom suite with sofa bed seamed perfect for our family of 5. The sofa bed had no bedding and was covered in crumbs and stains. The mattress looked so uncomfortable that we immediately closed it back up and called the front desk who only offered us bedding if we came to pick up but unapologetic about the condition of the mattress. Luckily no more planes taking off after midnight as this location is very loud close to the airport. The price was reasonable. read more

From the moment I booked this reservation to the time the shuttle dropped me back at the airport, I was blown away by the exceptional customer service at this Marriott. Trey runs a smooth operation. All of the employees seemed happy and eager to assist me. I needed a few rides and a block to charge my headphones. They came through with all of my requests. D and Sammy were friendly and super helpful. The room was comfortable and clean and the breakfast was delicious. I will definitely come again! read more

TownePlace Suites Monroe - Sunrise at the TownePlace Suites, Monroe, LA - Hotels Near Me - Monroe, Louisiana

It was okay, it has a new look and new windows. The front desk team are definitely solid as they are doing their best. The only thing I wasn't a big fan and the reason for the 4 stars is the parking. They should have some sort of restrictions on trucks with a car bed or a small tow to park across the street in the malls parking lot. I literally seen 5 trucks with extra tow just parking side ways and blocking so many spots where a regular car will have to park in the Applebee's parking lot or across the street. Overall it was okay. read more

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The hotel is clean and well maintained. The only issue I had was smelling the odor trail from people that vape; and, it wasn't that bad. Check in and check out we're painless. This is my new go to when working in the Monroe area. read more

usually stay here 2 to 3 times a year mostly without issues. this trip was a bit different. Friday night the kids were running up and down the hall making noise knocking on peoples doors, this was after midnight. when we go back to our room later the next night there were no large bath towels. The toilet paper Holder was not attached, and the maintenance guy was supposed to come and fix it. He eventually showed up after an extended wait just after my wife got in the shower. he shows up late and tells me that he had other things to do! that's all cool but don't show up at my door with attitude! I guess what I'm trying to say is take care of your customers and if you can't, I'm sure they can find someone that will read more

The accommodations were A1 my husband and I were very impressed with the cleanliness of the suite felt almost like home.

I love the suites....for business trips this hotel is perfect especially if you have to be here longer than a few days. Beds are comfortable, the entire place is very clean. Housekeeping does a good job each day and everything is up to date. The kitchen is a nice bonus with dark wood cabinets. My favorite is the fact that there is a hall closet near the kitchen for jackets and shoes and a completely separate closet in the bathroom with French doors where you can hang several days of clothes and they even have laundry baskets in the room which is such a nice touch if you have to do laundry. I have never stayed at a hotel that has laundry baskets in your room. In all my years traveling for business I have usually had to search everywhere for a bag to throw all of my clothes in when taking it to and from the laundry room, the laundry basket truly made me smile! read more

TownePlace Suites Monroe - Laundry basket is a definite perk! - Hotels Near Me - Monroe, Louisiana

Really negative 10 stars!!! Please avoid this place!!! I booked this hotel for business. Scheduled two weeks of reservations. I called the first day of the first week to inquire about canceling my room. The front desk agent canceled my room before telling me there was no refund. Ironically, he tells me that I have booked a prepaid room, which I would never do, considering my travel can always alter. Speaking to the manager did not help the situation and he was very rude and nasty. He told me he was the head huncho and no one could override him. Calling customer service was no help at all, or the "corporate" number. when I asked about my second week strangely it was not pre-paid so I canceled that week as well. I will never stay at this hotel chain again. read more

Arrived at the hotel on the middle of a rain storm and found the front desk empty. Sign said to pick up the house phone only to get no answer. read more

TownePlace Suites Monroe - This was the checkin counter engagement for 10 minutes - Hotels Near Me - Monroe, Louisiana

For now, this is my review. It remains to be seen if the hotel manager will make it right. I'd like to know what I did to someone in this hotel? What did I do to deserve such treatment from the housekeeping team. I am clean. I smile when hotel associates pass. I say hello to the desk clerk when I arrive and when I leave. If you know this hotel, the thermostats are easy to operate. However, switching from cool to heat requires a little effort. It's not as simple as a housekeeper brushing against it. I arrive back to my room today after working 13 hours to find my room a sweltering 99 degrees. That is correct. 99! The heat was turned on and someone pushed the "up" button all the way up to 99; from the 72 degrees I had it set at this morning. My options: open the window and the door, turn turn the air conditioning on and wait for it to cool. Or, pack up my 4 days worth of belongings and change rooms. I'm going to wait it out. In 10 minutes, it's down to 93. I'll survive. I'm tired, I'm hungry, and this was not the type of thing I expected to come "home" to. Now, I stand at the window to feel the cool breeze, but there are people smoking below my window. I can't win. Maybe it's the full moon. read more

We stayed in a studio here. We easily checked in around midnight & got a great rate. The desk clerk was super nice. The room was very clean & was so cute. It's like a tiny apartment! It had a mini kitchen with a full size refrigerator, dishwasher, toaster, stove, etc. There were TWO decent sized closets & drawers & shelves galore. Plus a couch & ottoman, desk, dining table, flat tv, all in a very tiny space. I'm impressed! If only we could stay a week in such an organized room for one of our conventions! read more

TownePlace Suites Monroe - Looking towards the entrance. - Hotels Near Me - Monroe, Louisiana

This was a nice place. 3-diamonds from AAA. The breakfast (free) was solid and the rooms were spacious and comfortable for a family of 4. The full in-suite kitchen was a nice luxury. I don't know if I will pass this way again, but this will be my choice if there is a next time. read more

The employees are really nice. However, the rooms are nasty. When the quest above flush the toliet the poop or urine will appear in my bathroom. Maintenance stated it was fixed so I stayed an extra night. The beds are uncomfortable not Marriott quality. It is below motel 6. I would highly suggest going somewhere else. read more

Room was pretty good for the most part. If you want to cook instead of going out to eat you've got a really nice kitchen area to do it in. I found that house keeping staff was really good and friendly. Exercise room was nice and clean. Although the canister with the antibacterial wipes to clean off the equipment was empty the entire week I was there. I did inform the front desk about this but nothing was done. Breakfast was nothing to write home about at least they offered fruit. Limited number of watchable channels on the television, more news stations then anything else. read more

I would give this place zero stars. I recommend you avoid it like the plague. I booked two night and needed to cancel the morning of the day I was going to check in. I prepaid on their website which was a huge mistake. They charged me for BOTH nights. No refund whatsoever. Be careful people, this hotel is scamming people. They could have charged me for one night, I would have been fine with that. What if you prepaid for two weeks and had an emergency and needed to cancel- Would they charge you for the entire two week's stay? Unethical to say the least. read more

Great suite rooms for business and extended stays with a small kitchen. Everything is new, clean, and well maintained. The breakfast area includes nice outdoor seating. It is a good value for the money if you have the need for the extras. read more

We stayed here for a week and had a great stay. Staff was friendly, helpful and always seemed to be cleaning something. Very clean hotel and would stay again! read more

Although the website clearly shows and states it has a free breakfast with eggs and meat, we found out it wasn't available on weekends. I also asked the hostess to change channels and volume on the TV in the breakfast area something less biased because it made me uncomfortable and she did not. read more

This hotel is always exceptionally clean and the staff are by far the best. The clerk, Desiree, is the best! She remembers you personally and always has a pleasant and cheerful demeanor! read more

Stayed at Townplace Suites with my wife and two kids before moving to Monroe. I came to town so often that I stayed at all Marriott's. Courtyard and Townplace are much better than the Residence Inn. Rooms were really nice and clean. We had a two room suite to get a little buffer from the kids. We liked the lay out a lot. Front desk staff was either pretentious or stand offish. Some maintenance guy was a bit creepy. Didn't try free breakfast. I liked outdoor pool area. Parking was easy and available. Hotel in good location. read more

King one bedroom suite was spacious, clean, and well appointed. Breakfast was above average. Overall, one of the nicest suite style hotels that I've stayed at. I would return and recommend to others. read more

First of all, this was a VERY last minute reservation so we were thankful to the front desk girls who were really friendly, however we specifically picked this hotel because they offer cribs and we were traveling with a 8 day old infant. The room smelled horrible and there were smashed M&M's next to the bed. We checked in at 8:00 pm and at 9:00 pm were still waiting on the crib. I called front desk and asked how much longer and was told that they had tried to call the room and no one answered (there were 4 of us and the phone never rang) and that they were out of cribs but they had a playpen. A pack and play was brought to the room at 9:30, but it was broken and kept folding in on itself. Called the desk and was told that was all they had and cribs were first come first serve, which I understand BUT they could have told me they were out of cribs when I called and made the reservation 10 MINUTES before check in. Ended up racing to Target to buy a portable bassinet. Again, appreciated the last minute room but overall very disappointed in smell, cleanliness, and negligence in informing us that they were out of cribs. read more