Would be lower than 1 if that was an option. I booked my…read morereservation for March 19-6nights on the Hilton app with a valid working credit card a month in advance. I arrived just after 11p to check in. Levi was at the desk and told me the hotel was sold out. I showed him my email confirmation. He repeated they were sold out and canceled my reservation. I asked if the hotel would be putting me up someplace else. He told me it was up to me to figure it out and he didn't know the hotel policy for this and he left. It was 1130pm and they were sending a single female out in a strange city to fend for herself! Not okay. I was able to get some help from Ciera when I explained it to her. She was able to get me a room at the West Monroe location after midnight, but only for 1 night and at a higher rate. Ciera would have Denice (manager) call me in the morning. I went there and they said I had to check out in the morning. I checked out at 830am, Denice never called so I went back, she was not there and this hotel was still sold out. Left it up to me again. Luckily a room opened up at the West Monroe location and I was then able to stay there for the remaining 5 nights, again for more money than my original reservation. I have tried to reach Denice multiple times and to this day I have not heard a word from her. We are Hilton gold members. We travel a decent amount. This is not how things are handled when you oversell.

Perfect stop for a respite from the highway Clean…read moreConvenient Well Maintained Friendly Great breakfast (had grits that were buttery & well seasoned...need I say more) Just what we needed to recharge our batteries, literally, for a few hours We were able to charge our EV all night w no add'l fee Thank you, Hampton Inn

The room was adorable. The Inn is adorable. The place is perfect and in a great location. The owner…read morewas easy to talk with and I loved the whole time.

My wife found this little tucked away place for over night stay on way home from FL beach trip…read more West Monroe at least around the area of B&B has the hip vibe and seems to be growing. I believe there are only 5 or so rooms and on street parking is nice. Coming off I20 we passed through a bit of sketch but the building is in nice area. Notice the PD was only a few blocks away. We felt safe for our entire stay. As mentioned area seems to be growing new businesses so we hit the easy button on evening meal. There is new BBQ place on corner 100' from Hamilton House. I'll review it soon as I catch up. We stayed in the Alexis suite. We found it clean along with the other areas of the establishment. You take a partial step back in time as you hoof the stairs and make entry but all the modern conveniences are present. Bathroom and shower real nice and bed comfy. There's a nice back deck off the huge kitchen area. We ear marked that for another stay where the heat might not be so high but one could sit and relax under the shade and can almost anytime. Morning breakfast was served up nicely and the food delish. Some kind of breakfast egg casserole. We enjoyed light conversation with our cook and general proprietor learning how the family worked to update and start the place. We really liked the quiet and laid back time we spent even if overnight only. Much nicer that hitting a chain hotel. I understand they are constructing a brewery just a block away and visible from the back deck if that's your sort of thing. You should slow down off the interstate and give them a try!

Stayed here while in town to take a deposition. Nice hotel! Very nice staff, especially the lovely…read morewoman who served breakfast!

Loved it, simply amazing. From the moment you walk in, it smells clean. And the decor is fresh,…read moremodern and inviting. The staff were really friendly and informative. Our room was always kept clean and serviced.

No breakfast. Never have I stayed at any similar hotel in…read morethe United States where breakfast wasn't included. The water is brown. BROWN. I need a shower after my shower. The room seemed clean enough. Wasn't there for more than a few hours. The bed is not very comfortable, but not completely awful. Pillows were decent. Not the worst stay but not great.

My family and I recently stayed this past weekend and it was the absolute worst. We arrive to check…read morein and had been told the ac u it had broken in our original room, so we had to be moved which was fine but inconvenient. When we get to the new room, which so happened to be a connecting double room this time. Upon entering the room, there was could odor, but thankfully I had Lysol spray. However, to make matters worse, neither bathroom had running hot water even after leaving it to run in both the sinks & tubs for over 15 minutes. When I get to the front desk t make them aware of this, I had to wait almost 10 minutes until someone came back to the front with a lobby filled with customers. Then I was asked "Did you let the water run for a while?" instead of an apology for the inconvenience. So we ended up moving into another room. By this point, I'm exhausted of the experience, but it doesn't stop there. We get to the room and it was extremely hot as if the ac was never turned on. Then the tv wasn't working initially along with the WiFi. The tv had chips/cracks in it and the hot water STILL wasn't working properly in the bathroom. They have coffee makers in the rooms so the next day, I wanted to make some coffee just to discover that there was brown water in the top of the maker as if NO ONE decided to clean it before. I was extremely disgusted at this point and highly disappointed. That same morning, we get a bang at the door stating that housekeeping is there to clean the room due to check out. Mind you this is only our first day after getting in the night prior and we had the room for two days. When we explain to the staff that we still have the room for one more day, we were met with "Are you sure?" as if we had a reason to lie. They had to contact the front desk who also said over the walkie that were to be checked out, but when they were told about the situation, they ended up confirming that we had one more night. So that alone let me know that no one communicates with each other either. How is it that no one knew that we had not only switched rooms, but not know how long we were actually meant to stay?? I was extremely happy to get out of there the next day because I've never had such a horrible experience at a hotel, let alone a Hilton. There was trash in the halls, rooms, parking lot. I wish I had gotten photos at the time, but I know I will NEVER stay at this hotel again and I wouldn't recommend it to anyone, unfortunately.

I would like to bring this to your attention I suspect fraud at Choice Suites Monroe property…read more I have been charged for a 3 night stay at the Monroe, LA Choice Suites. Invoice attached. I did not stay at this hotel. My invoice has me checking in, switching rooms mid stay, and checking out late. I have been making every effort to call the hotel and speak with the Manager Catherine. I have made over a dozen calls, every time May has told me different reasons I could not speak to Catherine. May has lead me to believe she was the manager and has told the Choice call Center she was the Manager. The 4 times the Call center has contacted the property the Manager has been unavailable to talk to them Manager is out walking the property Manager is on another call Manager took her Mom to a doctors appt The manager is at city hall Manager called in sick today Manager will return my call. I have left my number with May several times. May would not give me the managers name. May has hung up on me numerous times. May has argued with me several times when I said I did not stay at the hotel. She said I checked in with my phone number. I told her I cancelled my reservation to stay at the Best Western, she argued there was no best westerns in the area. I have traveled the world and every time my experience has been the Hotel has required a Drivers License and credit card at check in. At check in, Hotels have me sign a card agreeing to the cost, rules, and adding my Car's plate number etc. Is there a check in card? the check in card. This past Saturday, I did speak to Carissa. She was very professional, curtesy, and told me the Manager would be on property on Monday (today) she gave me the managers name and hotel e-mail. I did speak with Catherine today. She is refunding me 2 of the 3 nights because I did not cancel the reservation per hotel policy. She also told me her staff knows the standing policy for no shows to charge one nights rate. I did ask for a full refund, she declined. My rational is if this was told to me over 1 month ago when I initially reached out to hotel regarding the charge. I would have owned my responsibility and this wouldn't have got further with numerous calls and wasted minutes of the hotel staff, call center, and my time. Maybe this isn't fraud but poor customer service at Monroe Choice Suites. Thank you for your time, Serra

Upon arrival at approx 2pm, the 2 automatic front doors were not working. We had to pull the doors…read moreapart to get into the lobby. The person on staff only said, yes that is what you need to do. No I'm sorry for the inconvenience. We went out to dinner before dark, when we returned it was dark and the entire parking lot and front door area were in total darkness. This is a big safety and security issue for all guests and employees. There was no one at the front desk to inquire why no lights. In the morning we followed a trail of dirt from someone's room to elevator and into the breakfast area. There were employees around but did not seem concerned about cleaning up the dirt. We will never stay here again. I will give the hotel 1 star only because we had clean sheets.

First, I thought the staff was really, really friendly and helpful…read more That said, this Courtyard is worn down. I walked in and it was dark, smelled a little musty, and just really run down. The furniture was dirty. There were spots on the sheets. The bed was in bad need of a mattress replacement. It's just old and run down. It's not like what I've come to expect from this brand.

My stay at the Courtyard Marriott was extremely disappointing. The WiFi didn't work, the bathroom…read morelight was broken, and the card reader outside of the hotel failed. Worst of all, my hotel room door would not lock. A housekeeper told me to leave it because he would fix it, which was unacceptable from a safety standpoint. I requested housekeeping for a refresh because my room had no clean towels or washcloths, and the tissue box was empty. The refresh never occurred. Dani advised me that she contacted housekeeping and even showed me that she did, but the request was ignored. She explained that a basketball team was staying on my floor, so housekeeping didn't have enough time to clean or even refresh my room with towels. Dani said something about taking off my bill for the inconvenience, but that never happened. That was truly insult to injury. Pros: parking is excellent and staff is friendly. Cons: everything else. I don't not recommend staying here.

This is the Fairfield that made me a fan of the chain…read more I travel a lot and prefer to stay in the more boujie Marriott properties. However, that is not always possible, especially when traveling to smaller towns. In West Monroe, your options are limited to this level of hotel from all of the big chains. With that in mind, I encourage you to consider this Fairfield. Because of this hotel, I have chosen Fairfields across the country. I find that they are either great like this location or terrible. I would like more consistency across the brand so maybe those owners should travel here and see how they do it. The hotel is clean, has plenty of parking, friendly staff, and comfortable rooms. I always find a good parking spot and the hotel is a quick drive from or onto the interstate. Despite being close to the highway, I rarely hear road noise. Even when it has been full, I also didn't hear other guests. If you need a stay for a night or two in West Monroe, check out this Fairfield.

breakfast selection and preparation was excellent. staff was friendly and helpful. accommodations…read morewere clean and had what we needed. i can't speak enough about the staff we had. everyone one of them were friendly and welcomin. great location to all surrounding area.

This is a great B&B…read more The owner is super hospitable, the room I had was excellent and unique. I would not hesitate to stay here again. The address in Yelp in incorrect.

Perfect space for a couple. John, the host, was so nice & hospitable. Snacks, water, even ice cube…read moretrays were ready & waiting in the room. Plus, all the toiletries for a comfy stay. A quaint, New Orleans inspired & private place to stay in West Monroe. Love it!

The room was clean and didn't smell which is amazing compared to my last hotel stay at a Hilton…read more The staff was fine. I had to request a new room since my company policy does not allow us to stay on the first floor. They were helpful in adjust to the accommodations I requested with the need to be off the first floor. The only thing I've noticed which is not their fault is that the water quality in west Monroe is poor. The water has a brownish tint to it and is quite discolored. The room did come with two water bottles, a fridge, and the linens were also clean and pillows were soft. The shower had an adjustable head so water pressure was fine. Breakfast in the morning was a standard Hilton complementary breakfast and gets the job done. All around I will be staying there again due to the location and cleanliness. It is near a few steakhouses like Texas Roadhouse and Logan's. It is also a few minutes away from duck commander if you are looking to check out a local site while in town. In my opinion it checks all the boxes minus the water discoloration which is beyond their control.

The hotel was clean. The rooms were clean and comfortable. The staff was amazing. Breakfast was…read morereally good, better than most Hamptons I have stayed at. It is really close to plenty of restaurants. There are quaint little antique shops not too far away and other shopping options. I will definitely stay here again!

Not the nicest or worst place I have stayed. I appreciated that the cleaning staff has a "manager"…read morewho checks the rooms before they are occupied. The bed was comfortable. The swimming pool in August was always occupied and noisy with kids playing so if that bothers you get a room away from the pool because you will hear them. The breakfast was terrible. The eggs were the fake kind and especially awful. Even the sausage was bad which I don't get, but they had a weird texture. I was especially surprised to see the woman who monitors the breakfast sitting on the couch in the lobby vaping!! Really? Not a good look and probably not even ok by the management. The parking lot was difficult to find, you have to drive through the gas station to get to it. If there was another way to get in there, not sure where it was. Also, the desk staff parked under the drive through where you would normally stop (in the shade) to get your key when you check in. Couldn't do that be cause the staff person parked there. And the water from the faucet and in the toilet was a rust color! They really should give you bottled water if that is the case... No tissue in the tissue holder. When I asked at the front desk they said they did not have any. The price was ok, but I would not stay there again.

This place was terrible! The mattress had a place where it sunk in, dead cricket in the bathroom,…read morecheap sheets and towels and the pillows are either too hard or too soft. Definitely needs some updating. Breakfast was not great and the coffee was tasteless. Do yourself a favor and don't stay there.