Came to my house to inspect fireplace for water found in the fireplace. Part of the service was to…read moreclean the fireplace. During the cleaning they dislogged the Cap on the fireplace. I mentioned it but they told me it was fine. During last week cold and windy weather the cap blew off. They also gave me an expensive quote for repairing a hairline fracture in the cement crown and replacing both of my caps for a custom made new one. Had two other companies inspect and both said completely unnecessary. I would be very cautious using this company.

We had wonderful service from Nick at Sag Harbor Fireplace. We recommend talking to them about…read morefireplace needs.

Excellent gas fireplace service company very easy to do business with Susan wonderful at setting up…read moreappoints and following up for arrival times, Steve is a wonderful fireplace technician, Knows his business works very efficiently and up to date with modern technologies. My Heat & Glo fireplace needed service wouldn't"t staying on and remote functions were not working, Steve replaced the faulty 15 year old control unit and serviced the fireplace, now operating as designed. I highly recommend Firelite Gas Fireplace Service. If it's a quality and qualified fireplace service you're looking for with reasonable pricing and experience, A+++++.

Firelite is superb! We've been customers for several years, and Steve and Susan are terrific! We…read morehighly recommend their business as they are attentive and lovely people to work with. Steve is prompt, tidy, knowledgeable, and always arrives with a smile. Susan feels as though she's been a friend for years...they are both thorough and provide an estimate upfront for the work to be done. We appreciate their concern and ensuring that all is working correctly. Steve has cleaned both our living room and bedroom fireplaces, and since our home is all white, he makes sure to prepare so as not to leave any soot behind. Definitely call Firelite for your gas or propane fireplace(s)! Susan and Paul K.

Our fireplace wasn't working and LI Fireplace was easy to communicate with for an appointment via…read moretext. The service was seamless and affordable. They helped with our pilot light, cleaning, and a remote reset. We will definitely call them again in the future. HIGHLY recommend!!

Used service for years. The best on Long Island. So experienced, best quality and fair prices!!!…read more Jim is professional, polite and enjoyable. No one better.

Buying was not a problem; delivery was on schedule. However, the light kit for the fireplace was…read morebroken and reordered by John...he refused to answer our numerous calls about this issue and left the payment for labor to install the new part to us. Buyer beware!

Very rude! I simply asked a question and was told to "google" it on my own. Apparently they cannot…read morehelp you unless you use them and pay them. Wow, unbelievable, in the middle of saying something on the phone I was interrupted and told I could not be helped and then they hung up on me.

Dunrite Chimney is awesome! They installed my Merrimack stove, put in liners, fixed parts when…read moreneeded, and handle my yearly cleanings. Super honest, reliable, and easy to trust--I don't even think twice about leaving them to work while I'm downstairs in my office. Hard to find that kind of service these days!

My pellet stove just died! I was really hoping it could be fixed. So I called Dunrite and the…read morereceptionist, who was very nice, quickly set me up for a check up of my equipment (it's $150 just for coming and doing basic maintenance). Two gentlemen came and worked on my equipment (they really tried to bring it back to life but the thing was just too far gone). They ordered the part, we set up a new date to install it, so that by a week later they were right back to finish the job and install the part (a blower). When they came back, within an hour... not only was it working again, I had my buns pressed right against that grill warming them up against this everlasting cold in NYS! LOL I have nothing but praise for my experience with them. I will be using them in the future for maintenance of my equipment. I recommend them.

We worked with Reggie, who came to our house with dozens of samples and helped us select the…read moreperfect countertops. He was incredibly friendly and informative. As for the product itself, it was a super quick turn around to have it installed and looks absolutely gorgeous. I'm not sure the showroom in Manorville Is still open (like I said he came to our house with samples) but it's still a working number and I highly suggest giving him a call! *More pictures to come

Reggie does excellent work, is extremely professional, and although this isn't a market I am…read moreintimately familiar with, we understand his pricing to be quite fair. He made and installed custom granite countertops for us. We never met with him in person, given our current plague, but emailed him color schemes and online photos of what we were looking for. He selected the specific granite used and texted us photos and videos of the material before we had him cut and install. The countertops were, to our happy surprise, even more stunning in person than they were in photos, and he did all work on time. Reggie is very personable and a fantastic, prompt communicator, despite not being the most technologically savvy human in NYC. (To be fair, I'm a total Luddite as well.) No hidden prices (a pet peeve of mine), no unpleasant surprises -- only pleasant ones when we were finally able to see the quality of his work in person. We would not hesitate to hire him again, or recommend him to friends and family!

We have used Carlos and his team for several projects on our house in Amagansett. Both small ones,…read morelike fixing a fence or some stairs...and for one big project, which was taking out a bathtub and replacing it with a custom tiled shower. In every case, the job was done well and on time. They are there when they say they will be and they clean up after themselves very carefully. I would recommend them for anything.

He was taking multiple jobs and left us to mostly manage the project ourselves. He was never…read morearound, and made multiple mistakes because his subcontractors had no idea what they should be doing. He has only 2 or so people that actually work for him, the rest are all subcontracts and they are a hit or miss in quality. Significant delays, pricing that "he forgot" to charge, etc. list can go on. Quality suffered overall. Would not use again.

The fellows called to politely ask if they were able to come by earlier than expected. They were…read morevery professional & thorough. They made some recommendations to take care of updating the chimney. It was a very good experience and we will call this company for future chimney needs.

We haven't been able to use our fireplace since Ace worked on it and installed a fan about 2 years…read moreago. $6k + and what was a perfectly well running fireplace is now unusable. The only reason I brought them in was to clean and make sure it was working properly. I've been told by others who have since tried to help us get it working that we probably need to remove the fan that they convinced us we needed. And charged us so much for. Even if the fan did work (which it doesn't - smoke billows into the living room -- NEVER did that before Ace came) the fan sounds like an engine on an airplane, which takes away any chance of enjoying a fire. I should have written this ages ago, but I was hoping we would figure out a way to make it work. If you have an older house, PLEASE find a company that knows what they are doing. We are SO frustrated with not being able to enjoy our beautiful fireplace.

I get calls repeatedly from this business despite asking for discontinuing their contact. Similar…read moreto other posts, another service completely disagreed with their recommendations and physically showed me what needed and didn't need to get fixed/cleaned.

We had scheduled to do an annual chimney clean, and as it turned out, we needed a liner. This…read moredidn't come as a surprise to me because I could smell the creosote throughout the house. The technician was incredibly knowledgeable, and even though he came on a Saturday at 3:30 PM he told me he could have the job done Sunday morning at 9 AM. Just as he said, they arrived Sunday morning and put the liner in. He told me the smell would go away, which I was very dubious about. However, he was correct. My home does not smell like creosote anymore. I saw this company had a lot of negative reviews and I just want you to know that they did right by me. Not everybody has a bad experience. I was given a fair price for something that was absolutely necessary. I would definitely recommend them.