1. Ideas Tile & Marble

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Manorville, NY

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Ideas Tile & Marble

4.8 (6 reviews)
Open • 9:00 am - 6:00 pm

Services - Ideas Tile & Marble

Home interior design

Countertop installation

Ideas Tile & Marble Photos

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6 years ago

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9 Brothers Building Supply

9 Brothers Building Supply

(7 reviews)

One of the best customer service experiences I had. The young man Marko was very helpful and…read moreknowledgeable. I was looking for stone panels for a DIY project around my homes outside entry door. I wasn't satified with the big box stores products , cheap looking and not much selection. I found this place by accident and I am glad I did! Big selection , great material and one stop shopping I got everything I needed to complete the project . Also, Marko let me take home a sample panel home, I needed a visual to help me decide on color, etc. He only asked I bring it back . If your in the market for anything stone check 9brothers out , you won't be disappointed.

Let's start with the positive. They had the items I needed in stock. The prices were reasonable for…read morethese items (at least compared to others in the area). However, the customer service at this store and their store policies are horrific. Chris forgot to load one of my pallets when they shipped and refused to bring it on his truck. I had to borrow a pick up from a neighbor and hand move all the heavy pavers by hand. And I paid for shipping. But he simply wouldn't budge and told me to "do him a favor". Favor? I PAID for shipping! Chris also told me that although they charged a deposit for their pallets they'd come pick them up after install. However after install when I called for them to come pick them up he said they changed their policy and no longer pick up pallets. How very convenient for them. When I asked if there was anything he could do he said "i'm just an employee". Huh? But you're the employee who made the promise! So I had to pay $150 to toss the pallets plus I'm out $300+ on the pallet deposits. Suddenly their prices weren't so reasonable. This store has no concept of customer service and does nothing to help when things go wrong. As long as you're ok with that, shopping here shouldn't be an issue.

Ideas Tile & Marble - buildingsupplies - Updated October 2026

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