My husband and I checked out a number of stores before we decided on The Fireplace Store to…read morepurchase and install our gas fireplace insert. The process was painless. No pressure. Answered all of our questions. Recommended competent professionals to get our home ready for the installation. Excellent customer experience. There was a small issue with something from the factory. No problem. Everything was resolved to our satisfaction. Five stars. Highly recommended.

When your entire demeanor is calm, and admittedly confused, after you explain that the part they…read more(found Lying around- as per salesman) doesn't work, only to be told (after simply asking for a replacement part) "I'll just give you a refund AND I can't help you anymore" AND "i thot you were an electrician" one can only suggest they teach their salesperson to be better. And they wonder why people just order on Amazon most of the time anymore

Anthony and his great team did a great job repairing my fireplace leak. They responded quickly,…read morecompleted the work promptly (within an hour), fixed everything inside and out, and charged a fair price. I'm happy with the quality of the repair and their customer service. I would recommend this company! You can trust these folks 100%.

I've been using World Class Maintenance for years and I'm never disappointed. But recently we had a…read morescary situation where after our fire was started and blazing (damper was open) , the spring on the damper failed. Fortunately, we were able to put out the fire in the chimney quickly. I called Anthony at WORLD CLASS MAINTENANCE the next day and he was able to come replace the damper. His crew were on time, personable and neat. We couldn't have been more pleased with their service. As a Realtor I've recommended them many times to my clients and I will continue to do so. Thank you to Anthony, Cliff, and Steve!

Repairs need to sell home and they were incredible and super helpful! We would highly recommend…read morethem always.

I was so happy with the work done by Caleb, John and the Hearth Healers team. They were very on…read moretop of the appointment schedule and the serviced my fireplace very well. They were very clean and professional. I highly recommend.

Buying was not a problem; delivery was on schedule. However, the light kit for the fireplace was…read morebroken and reordered by John...he refused to answer our numerous calls about this issue and left the payment for labor to install the new part to us. Buyer beware!

Very rude! I simply asked a question and was told to "google" it on my own. Apparently they cannot…read morehelp you unless you use them and pay them. Wow, unbelievable, in the middle of saying something on the phone I was interrupted and told I could not be helped and then they hung up on me.

We have used Jovial for many years. They have always been professional, honest & reasonable. You…read morewon't be disappointed. Thanks to all of the staff.

I goggled this shop as I had an old open fireplace and had heard that a wood insert would be very…read moreefficient as well as heating the rooms. Joe was amazing from the day we met. Knowledgeable and professional. He visited measured up and within 3 weeks the installation date had been arranged. I am very pleased with the Regency i500 wood insert and very impressed with Jovial Stove shop who are friendly, quality local family business

Oscar and his team are amazing! He gave us several options to consider given the problems with our…read morechimney, and all estimates were quite reasonable. His team came out and - wow! - they set up scaffolding, covered our grill and outdoor furniture (to protect from mortar dust), ground out the old mortar, meticulously re-mortared the top section (yes, I climbed up to inspect closely), re-sealed the flu and cleaned up all in one day. The finished product looks great and, most important, no more backdraft! We couldn't be happier with the quality and pricing. Great job!!!

If I could give more than 5 stars, I would. I found Oscar and the Quality 1st Maintenance team…read morethrough their amazing Google reviews, but what I got was 10x better than I ever could have imagined. I recently moved into a flip and, to both of our surprise, discovered feet of concrete and bricks stuffed in the middle of my chimney -- meaning my hot water heater and gas line weren't venting properly. Oscar and his team quite literally saved my life. When you buy a new home, you never know what surprises are waiting behind the walls. Oscar went above and beyond to make sure I was safe, that the job was done correctly, and that they'd leave with absolutely no trace they were ever there. Mid-project, they had to open a wall, and not only did they patch the drywall, but they painted it, too -- you'd never know it was touched. He took the time to explain everything in detail so I could actually understand the process, documented every step, and made me feel like a true partner in the project. One thing he said that really stuck with me was: "I know you own the house, but it's our fireplace now." That level of care and pride in his work says it all. Oscar is the definition of integrity, skill, and kindness. If you're lucky enough to get on his schedule, you're in the best hands possible. I can't recommend him highly enough.

Excellent service, fair and honest price, outstanding work! We have used them before and would hire…read morethem again. Mike explained everything he was going to do before he actually started any work. There were no unexpected fees. Clean, efficient, and trustworthy. Terrific family run business. Tom

I engaged Fred's Chimney to sweep my chimney 2 weeks ago and I am very happy with the experience…read more The price was very competitive and there was no attempt to upsell. The technicians were honest and professional.

We couldn't be happier with our new log set and the incredible level of service we received from…read moreKevin and Matt at Village Fireplace. We highly recommend them! Our existing fireplace was a very tight space, which made finding the right log set difficult, but Kevin truly went above and beyond to research the best option for us. He thoroughly explained everything, educated us throughout the entire process, and even took the time to come to our home to measure and triple-check that everything would fit properly. Matt was also an absolute pleasure to have in our home for the installation. He carefully walked us through everything, made sure we understood how to operate the fireplace, and even had me take videos so we would have something to reference later. From start to finish, the service was exceptional. We absolutely love how our fireplace turned out and cannot recommend Village Fireplace, Kevin, and Matt enough!

After 27 years with a wood burning fireplace and all the mess that creates, my wife and I paid a…read morevisit to Village Fireplace & BBQ. Kevin took the time to thoroughly educate us on all the options and process of converting to gas's. He walked us through the burner types, log options as well as add ons with no pressure. He also gave us a great recommendation for a plumber to run the gas pipe (JLM aid Bayshore). Kevin was so accommodating and we'll coordinated, we were able to get everything installed in one day (plumbing, burner install and log set up). Matt, the installer, was excellent! He installed the burner, set up the logs and embers and provided us with detailed instructions for running and maintaining the new fireplace. Village Fireplace & BBQ was super knowledgeable, reasonably priced and very well coordinated. We love our new fireplace and can confidently recommend Kevin, Matt of Village Fireplace (and JLM Plumbing)!

It's been difficult to communicate with the business as they don't have regular 9-5 M-F hours. I…read morecan understand you might not want to keep a display room open 24/7 but there should at least be a person taking calls for service and inquiries. We moved into a home with 3 gas fireplaces so on occasion we need service. A contractor working on our home turned off the gas in our den fireplace. I knew how to restart my other two fireplaces, but the den unit was electronic. The service fee was $295 which seemed outrageous but let me continue. The tech, Geraldo (Jerry) came in. He wore booties from the front door to my interior. He laid out a quilted drop cloth and began the process of starting my fireplace. After getting the fireplace running, he shut it down and carefully removed the glass panel, disassembled the decorative logs, vacuumed with a filtered shop vac, then windexed the glass before reassembling the unit. At every turn, Jerry was precise and took incredible pride in his work. I had questions about operating the remote which he expertly explained. I asked how much training he received and he explained it was extensive. I absolutely marveled at how good the service call was. I hope the company realizes how good Jerry is and wish all my service experiences in life were similar.

We were told that the fireplace in our new house is supposed to have doors by law so we stopped by…read moreWestbury Stove & Fireplace for information. We were shown all of our options and the gentleman that helped us showed us all the different styles of doors. He went through each step and helped us to pick out all the details from handles to hinges. The installation was very neat and beautifully done. Before our fireplace was just a black hole and now it is beautiful with black doors with silver accents. It adds so much to the living room and we are so happy with all the help and service we received from Westbury Stove & Fireplace.