Main Street Stove and Fireplace in Patchogue was one of the worst retail stores I have ever dealt…read morewith. Their negligence and disregard of customer concern was profound, never have I ever dealt with such arrogance and a smug attitude as I did from Jim the manager. Our fireplace was installed incorrectly and puffed back continually, only for Jim the manager to blame us the consumer at every turn. Finally had to hire an engineer which proved we the consumer were correct the installation was faulty. Jim and company at Main Street Stove constant disregard of our concerns caused damage to our brand-new home and brick work surrounding or fireplace. This company should be put out of business! Do not waste your time and hard-earned money with this store, again Jim is one of the most arrogant smug and down right liar I unfortunately have ever had to deal with.

NO STARS. STAY AWAY!! So after waiting a week just to get Tim the installer here for an estimate…read morethat IS NOT FREE and is $100 he couldn't even give us the numbers there. "Wait till I submit it to the office and they do it" . That took another week and a half only because I called him to ask him what the fuck!?!?!? To top it off it was $8000 for a job I quoted at half price. And the office is no better. Rude and unprofessional and no communication go elsewhere they're robbing you! I'd give you zero stars if I could

Had a great experience with the Fireplace factory on our wood stove insert install…read more The turn around time was as expected for a few weeks but came just in time to use it for February. I have been heating the house on only firewood since! Would highly recommend checking this place out of you want to improve the efficiency of your fireplace.

This company never answers the phone or calls you back. Make you pay 100% in advance and took an…read moreentire year to finish a simple project. The mantle was damaged, the marble was damaged , they cut our carpet too short and soot blew all over our home with 2 small children to name a few of the many problems. They sub out literally every aspect of the work. The experience was awful in every way possible. The finished product is nothing like what is in the showroom. We felt scammed.

Excellent gas fireplace service company very easy to do business with Susan wonderful at setting up…read moreappoints and following up for arrival times, Steve is a wonderful fireplace technician, Knows his business works very efficiently and up to date with modern technologies. My Heat & Glo fireplace needed service wouldn't"t staying on and remote functions were not working, Steve replaced the faulty 15 year old control unit and serviced the fireplace, now operating as designed. I highly recommend Firelite Gas Fireplace Service. If it's a quality and qualified fireplace service you're looking for with reasonable pricing and experience, A+++++.

Firelite is superb! We've been customers for several years, and Steve and Susan are terrific! We…read morehighly recommend their business as they are attentive and lovely people to work with. Steve is prompt, tidy, knowledgeable, and always arrives with a smile. Susan feels as though she's been a friend for years...they are both thorough and provide an estimate upfront for the work to be done. We appreciate their concern and ensuring that all is working correctly. Steve has cleaned both our living room and bedroom fireplaces, and since our home is all white, he makes sure to prepare so as not to leave any soot behind. Definitely call Firelite for your gas or propane fireplace(s)! Susan and Paul K.

I've been using World Class Maintenance for years and I'm never disappointed. But recently we had a…read morescary situation where after our fire was started and blazing (damper was open) , the spring on the damper failed. Fortunately, we were able to put out the fire in the chimney quickly. I called Anthony at WORLD CLASS MAINTENANCE the next day and he was able to come replace the damper. His crew were on time, personable and neat. We couldn't have been more pleased with their service. As a Realtor I've recommended them many times to my clients and I will continue to do so. Thank you to Anthony, Cliff, and Steve!

These guys were amazing, honest and did a fantastic job. We had them come out after we cleaned our…read moreown chimney, they said it was good, and they didn't charge us for the house visit. We had them come back at the end of the season, so that we could have it professionally done, they came on time, did a very clean job, and even suggested waiting two years for the next cleaning, instead of each year. We are overly cautious and will have them back annually, as we use our fireplace a lot. Awesome folks to have in your home, keeping you safe.

I needed my chimney repaired, and quickly, since it was early December. I called several places for…read morequotes and Fred's came in with the best price and included additional services that Mike suggested. Mike and his crew rebuilt the chimney from the roof line up, fixed the broken flue top, installed a liner, and cleaned my dryer vent (which hadn't been done in years). Carol called to confirm the time and work to be done and the team showed up exactly as promised. They worked quickly and efficiently, and left everything clean. Even my neighbor commented on how nicely everything turned out. All in all, I am very pleased with the job they did.

I needed my chimney looked at quickly and was able to get someone from Fred's to come the next day…read morefor a quote and repair the same day- very happy with the service and quality of the work- everything went smoothly and hopefully my chimney is set for a long time now. highly recommend these guys!

Dunrite Chimney is awesome! They installed my Merrimack stove, put in liners, fixed parts when…read moreneeded, and handle my yearly cleanings. Super honest, reliable, and easy to trust--I don't even think twice about leaving them to work while I'm downstairs in my office. Hard to find that kind of service these days!

My pellet stove just died! I was really hoping it could be fixed. So I called Dunrite and the…read morereceptionist, who was very nice, quickly set me up for a check up of my equipment (it's $150 just for coming and doing basic maintenance). Two gentlemen came and worked on my equipment (they really tried to bring it back to life but the thing was just too far gone). They ordered the part, we set up a new date to install it, so that by a week later they were right back to finish the job and install the part (a blower). When they came back, within an hour... not only was it working again, I had my buns pressed right against that grill warming them up against this everlasting cold in NYS! LOL I have nothing but praise for my experience with them. I will be using them in the future for maintenance of my equipment. I recommend them.

Our fireplace wasn't working and LI Fireplace was easy to communicate with for an appointment via…read moretext. The service was seamless and affordable. They helped with our pilot light, cleaning, and a remote reset. We will definitely call them again in the future. HIGHLY recommend!!

Used service for years. The best on Long Island. So experienced, best quality and fair prices!!!…read more Jim is professional, polite and enjoyable. No one better.

Buying was not a problem; delivery was on schedule. However, the light kit for the fireplace was…read morebroken and reordered by John...he refused to answer our numerous calls about this issue and left the payment for labor to install the new part to us. Buyer beware!

Very rude! I simply asked a question and was told to "google" it on my own. Apparently they cannot…read morehelp you unless you use them and pay them. Wow, unbelievable, in the middle of saying something on the phone I was interrupted and told I could not be helped and then they hung up on me.

The fellows called to politely ask if they were able to come by earlier than expected. They were…read morevery professional & thorough. They made some recommendations to take care of updating the chimney. It was a very good experience and we will call this company for future chimney needs.

We haven't been able to use our fireplace since Ace worked on it and installed a fan about 2 years…read moreago. $6k + and what was a perfectly well running fireplace is now unusable. The only reason I brought them in was to clean and make sure it was working properly. I've been told by others who have since tried to help us get it working that we probably need to remove the fan that they convinced us we needed. And charged us so much for. Even if the fan did work (which it doesn't - smoke billows into the living room -- NEVER did that before Ace came) the fan sounds like an engine on an airplane, which takes away any chance of enjoying a fire. I should have written this ages ago, but I was hoping we would figure out a way to make it work. If you have an older house, PLEASE find a company that knows what they are doing. We are SO frustrated with not being able to enjoy our beautiful fireplace.