Our a/c was cycling on and off repeatedly. Called our years-long service company Friday morning,…read morewho told us no one available til Monday and also tried to sell us a service contract without really being able to explain whether or how much it might save us on repair. When I asked for ballpark, they said sounds like your 15 your-old system is too old to fix (coolant is no longer being used, so hard to re-charge system, etc. etc.), so could be $12-15k to replace. That's when I cold-called Action Air, just based on favorable Yelp rating and long time (9+) years in business. The woman I spoke to said they'd be there LATER THAT SAME DAY (Fri) and would keep me posted when he was in the nabe. I got a text at 4 pm saying tech on his way. David showed up within minutes. He was courteous, knowledgeable, efficient ... and honest. Made a quick circuit of our equipment (compressor, air handler, thermostat), and promptly determined it was just a thermostat issue. He went out to his truck and replaced the thermostat, explaining how it worked and giving us the user's manual from the box it came in. While there, he checked our air filters and the compressor, took a couple readings at the compressor and told us everything looked great, and that we should just hose out the grill around the outdoor compressor fan, noting that it was located close to a dryer vent so needed extra attention. Bottom line: This is just what. you want and need in a repair company, particularly when you're talking about equipment you may know very little about so could be at the mercy of dishonest vendors. Can't recommend Action (and David) highly enough. Saved me possibly thousands of $$$.

Bad experience. Advise, do not let them charge you for 2 guys, -- you will get twice the charge…read morerate for service at half the speed. End result - you get twice the bill for the same service as one guy. If you do use them, make sure the charge is for the one guy rate. --- You are welcome. send me a gift later :)

Responsive to service call, Prepared for the work, competent approach and on time. What else could…read moreyou want?

It's hard to give them a grade on their work as we had a date planned for a bathroom renovation…read more(over 2 weeks in advance) but they bailed on me. I spoke with the lady who answers the phone and she was very nice in the process however, as the date approached she says we might be back up a couple of days to a week. Annoying but not the end of the world. our date comes and they say 3 weeks is earliest they can do it (and that's only when i contacted them - radio silence from them) and don't hold them to it. Their exact words on email "stuff happens". That kind of sums it up. so no bathroom renovation from them even though we bought all the stuff (tub, toilet, sink, etc) - I had to pay more to get it done on rush service via another plumber. I gave them 2 stars because the woman was helpful on the phone initially and it's busy season. Also when we spoke after the situation she was very apologetic. i hope to be able to use them in the future and will update the review accordingly.

I've gut renovated four houses and these guys are by far the worst plumbers, and the worst…read moresubcontractors, I've ever encountered. For example, they installed a free-standing tub backwards with the drain exposed to the room, installed a sink that was smashed on one side close to a wall (apparently hoping we would not notice the damaged they caused), and forgot to include parts on three Duravit in-wall toilets that have caused constant leaks. I'm sure there are more plumbing problems in our house that haven't been revealed yet. Our GC (who was awesome) fired them in the middle of the job and replaced them with StraightEdge Plumbing. The StraightEdge team is everything CZ is not - professional, reliable, and knowledgeable.

I have had other area plumbers (Hardy, North Sea) come and all they do is send a big bill and don't…read morefix things right or even care at all. My family found Charlie and he finds the issues and poor or improper work quality done by others that have caused problems for years by these so called "professionals". Charlie is really is fair, honest, reasonable and responsive. Wish they still made them all like Charlie. The World would definitely be a much better place.

Gary, no one requested anything for free. Brian sent a tech, without asking for a credit card, who…read moreclaimed they couldn't diagnose the problem. I had to follow up multiple times to get any answers. My third party tech doesn't have an account with the manufacturer and you installed the system so standing by the product you sold us and recommended would be the minimum service expected after paying the cost we paid you. I do not recommend your service and have informed our community WhatsApp group to avoid your service. Until trustworthy, better service is provided, your company shall not be recommended and the community deserves to know to avoid this headache. We are all busy and your lack of trust worthy service is the least we need during our busy schedules.

Central air had a meltdown mid-July and started blowing warm air. Called Hardy and spoke with…read moreBrian. He really came through! The tech, Mike R, was knowledgeable and professional, made sure the system was working optimally. Jenn manning the phones is great as well. All told, couldn't be more pleased. Thank you!

After a disappointing experience with another fireplace company in Sag Harbor I am delighted by the…read moreexperience here. My fireplace was installed in winter, between the snowstorms and customer demand it took a little while. We were kept informed and when the technicians came, painted the tired brick and installed a great unit. Our propane gas bill has dropped tremendously as well. Would recommend.

Totally satisfied with the two men who checked out and cleaned my chimney. They even resealed the…read moretrim around the chimney to stop water entry. Fair price too.

David is a real pro and responds quickly. I needed gas boiler service and was advised to replace a…read morecouple of parts

Left 3 messages for AC maintenance and repair... no response. Second time this has happened to me…read morein 3 years.

Responded quickly and came same day to fix our electrical problem. Clearly explained the issue and…read morehow to fix it. Completed the work efficiently.

They came recommended by a local, however that local also told me they paid $42.50 per hour last…read morewinter. All I needed was a 220 outlet which was 6 feet from the breaker box and to my surprise I was charged $90 per hour per person, so I paid $180 per hour for an electrician and a helper the total came to over $500.00 for an outlet which by the way cost more than the brand new dryer I was hooking up. The were prompt and clean but otherwise.......YIKES

They are perfectionists. Document all work and send pictures. They're the only firm I trust with…read moreour plumbing and backflow needs.

40% of Essay reviews here on Yelp have the same complaint against Rob as I do. Padding the bill…read more Misleading quotes. Rob is suing me for his padded bill amount (not for the discounted amount, like he claims). Plus, he still has not answered all of my billing complaints. On day one, after receiving his shocking bill, he offered a discount without correcting the bill. Yes, I was grateful until I received the same, uncorrected bill!! As Rob proved, he did not correct it so that he could sue me for the fake amount also. I waited patiently for a corrected bill that never came. I actually thought that he was skulking away because he was caught in a lie. When Matt started harassing me, I directed him to correct the bill. That's all I want. I told him to handle it. Matt literally laughed at me and said "Okaaaaaay". That must be the moment they hired Rob's "partner", his collection agency to bully and to threaten to ruin my credit because I'm standing up for myself. Rob says I'm hostile so I looked up the word hostile in the dictionary. It means "Being in opposition." So yes, I am opposed or hostile to being forced to line Rob's pockets. I am hostile to Rob using my home as a platform to rob me. I am opposed to or hostile towards Rob who is standing behind his plumber named Keddy who blatantly lied about time in my home. I am hostile towards not having a corrected bill. I am hostile or opposed to Rob and Matt billing my elderly parents who did not hire them. I have absolutely no reason to lie about this. I don't know these people other than that they violated me. It's not alot of money. It's the principle. I'm pretty worn out by this company's disrespect and their commitment to fraud. Hopefully use of this forum will help others avoid the same hassle and loss of money and time like the rest of us.