Good products, mediocre installation, awful customer service.
All was going well until the installers arrived. One sat in the truck for three days, literally doing no work at all. As a result, I had to be on standby to help the other installer lift things. I did have to help once. (HFC's response: Sorry but if you hadn't helped, they would have had to call in another team.)
In two locations the laminate flooring sits an inch above the floor, giving it a trampoline-like feeling. (HFC's response: Good thing you bought high quality laminate.) How this problem can be remedied? (HFC's response: We would have had to level the floor before installing laminate. Technically, it wasn't totally necessary, so we never mentioned it.)
The lally column was not trimmed around the base, leaving a gap. (HFC's response: Buy one yourself on Amazon.)
The final bill included new and poorly explained charges. It was not itemized. (HFC's response: Because of HFC's calculation error on your estimate, you're getting a good deal.) As if we should be grateful for their mistakes.
When politely asked to assess and remedy these issues, the co-owner's response was: "You're just looking for a discount." How insulting. We had never and did never ask for a discount.
These people don't know what they're doing, and they don't care. read more