First of all they were running late. My appointment time was 12:30-2 pm. The guy showed up at 2:30…read morepm. When he arrived he was pleasant enough and very thorough with his work. The installation of my carpet was superb. The quality of the carpet was also fabulous. The issue I had was after the installation, the owner Gabe changed the price he quoted me. I was quoted $386 and I told him I would dispose of the old carpet. Why did I end up paying $180 and $220??? I was told that taking up the carpet was not included. That was never explained to me over the phone. Yes, it was a few dollars, but that is not the point. It is the principle. Professionalism is what I expected from beginning to end. Not lateness without a phone call and no hidden fees. I am sure you will understand this review Gabe. I am sure you would not like this done to you either if you were the consumer.

I have never dealt with a more unprofessional business. Don't even waste your time, I can't believe…read morethey're even in business. I will start out by saying the installation quality was very good and our large master bedroom was completed in one day. That was literally the only positive of this experience. Ordered the carpet in mid-July, was told 1 week, maybe one and a half max. Two weeks go by, I hear nothing from the store. I call back and the owner Gabe begins blaming a shipping delay and says should be in within 4 days. That day comes and goes, no update provided. I call again and again, shipping delays etc. etc. Haggled with the owner to give me some sort of discount, to which he finally agrees. In the end what was quoted as a 10 day project (from initial ordering to installation) turned out to be over a month long ordeal. To make matters worse, the receptionist 'Jordan' is completely unprofessional and beyond rude. She called less than 48 hours after the job was finally completed telling me I "still hadn't paid". I called her back to remind of how long I had to wait and that I would pay by the end of the week. Instead of apologizing for the delay, she yelled at me and proceeded to talk over me until I hung up on her. She tried to immediately call me back, which I obviously declined. She then left a message telling me I can't "disrespect her and that I can't talk to her that way" before placing me on a minute long hold...on my voicemail. Appalled is the only word I can use to describe the treatment I got from this business. I have told no less than 5 people to NEVER do business with this company and I hope 5,000 read this review. GO ELSEWHERE.

We needed new kitchen countertops and Santo. C. DeSpirt was our first and last stop. Alicia helped…read moreevery step of the way, made vital suggestions and everyone was always so kind. Our new counters are stunning and we couldn't be happier with the whole process. Thank you!!!

Phil is a true artist, the kitchen counter is beautiful. Working with him and Alicia was easy and…read morestreamlined. Will definitely work with them again.

We had them install vinyl plank floor in our kitchen/ laundry room. Price was very competitive and…read moretheir installer Gary did a great job. Did such a good job with measure, we only had 1 plank left. The floor and trim look great, couldn't be happier.

We went to Enfield Carpet because we heard it was a Family run business with years of knowledge and…read moreexperience. We told them what we were looking for and they showed us our options along with some advice. They were out to measure within a couple of days and gave us a price that was fair and within our budget. We also bought an area rug from them at a very reasonable price. What a pleasure doing business with people who care.

Excellent job repairing a deep scratch in our hardwood floor for a very fair price. We are so…read moreimpressed with how it turned out!

I had work done by the father years ago and my floors came out fantastic. Not so with the sons on…read morea recent job. I had to deal with Shane who's pretty pathetic with customer relations. I had issues I wanted to discuss with anyone else from this business but no one would respond. I have many areas of my wood floors that feel like sandpaper, lousy job of vacuuming up the dust. One of my rooms had a dark spot "just appear", Shane was an idiot trying to explain it. The crew did do a good job at replacing the wood pieces that had the stain. I had other contractors that saw my picture of the spot and all three felt something was spilled on it. Sorry to say I would not use this company again unless the father was involved. Very disappointed.

Just had hardwood floors put in two rooms by Randy Berzenski. We love the work he did. Highly…read moreprofessional, beautiful work at a very competitive price. Reliable prompt service. We highly recommend him.

Can not recommend. Similar to others experiences, the group came recommended but was a complete…read morenightmare to work with. Never showed up on time, excuse after excuse as to the no-show behavior. The finished product was a complete mess along the edges. They left stain on our cabinets and walls, beat up our walls and cabinets with their sanding, and failed to bring the stain to the edges of corners or along the kitchen cabinets. I honestly think I could have done a better job myself, and I am not a handy person. I wish I had cancelled after his first no-show day, and gone with a real professional.

My go to painters!! The best! Very professional,…read moreextraordinary attention to detail! l've used them exclusively both inside and outside my home! Can't go wrong using them!

ASAP came highly recommended and I was very pleased. I had our whole condo painted; walls, ceilings…read moreand trim. They didn't miss anything. The team was friendly and professional. They made sure I knew they'd be back if I had any issues. the house looks beautiful. They'll be back next month to do our garage.

Very knowledgable and exceptional quality work. Would have rated 5 stars but receptionist or the…read moreoffice manager never relays messages, so call backs do not happen timely or even at all.

I was referred to this company by a family member who went to high school with the owner. From the…read morebeginning I had an issue booking an estimate. After about 6 weeks we finally got them to come in but it was another 3 weeks before they could start. They did an ok job with the floors, they really didn't look much different. Unfortunately, my son stepped in a few spots and when I asked for him to redo those spots he charged us $300 for just a few areas. We thought it was high but we did it anyway. Disappointed to find the footprints are still there and they left a mess everywhere (guaranteed a clean-up). Now they won't return our phone call. Not happy at all with the customer service or price.

I called Steve Wall and he was very responsive. He was very knowledgeable and honest. I had…read moreanother company come in prior who said I needed to waterproof my basement for $15k. This person did not look outside or take time to listen. He just said oooh you need a full waterproof. Steve said I wouldn't hire me. You don't need anything. It happened one time and it was a bad storm. He checked my gutters and looked around the house and is confident that I will be fine. He saved me 15k. Real Dry is honest and thorough

RealDry's website states they service all of Massachusetts and address both crawlspaces and…read morebasements, so I reached out via their website contact form about the wet crawlspace in my western massachusetts property, and included its address. I received an email response from owner Curt, "You are currently out of our service area. You can try XYZ Company". His email signature's phone number had a 617 area code (Boston) and my property is in western MA, so I wondered if my query had been inadvertently sent to a Boston-area office. The site listed a different phone number for western MA, so I called it. I asked the man who answered if they serviced my western massachusetts town, and he said, "are you that lady with the crawlspace? Yeah, we don't do crawlspaces, and I have alot of work." I said thank you, wished him a good day and hung up. So, while I'm disappointed I won't get to work with RealDry, as I thought they had the expertise I needed, I'm annoyed to be lied to by the owner TWICE - first about the company's service area via email, and a second time, after he revealed he'd lied about the service area when I called their office close to my property and then additionally told me the company doesn't work on crawlspaces even though they prominently list crawlspaces on their website's homepage. If you're too busy, or don't want to consider the job for some other reason, just say you're too busy from the get-go. Don't lie - and don't lie repeatedly. It informs others that you're dishonest. The recommended "XYX company" was more than happy to come out and see the wet crawlspace RealDry was too self-important to bother with.