Dale came out on a holiday weekend and on the holiday itself (Labor Day) to clean our flue and…read moreallow us to get our hot water heater turned on. He worked quickly and efficiently and got a garbage bag full of debris out of the chimney. He was even super nice to our dog and was so kind, despite working on his day off.

great service i just call the store for info about wood stove cleaning and i got the # to JMF…read moreChimney Service 413/330-2186 im so happy i call James my service schedule was between 9-10 am. 8:50 his service van pulled in my driveway this is how much they care and respect customer cleaning take about hour they know what they doing now only thing is left is waiting for winter knowing that you have clean chimney done by JMF CHIMNEY SERVICE 413/330-2186. Thank you so much for your service and will see you next time in BELCHERTOWN for next service

We purchased a new pellet stove and had it installed this week. Working with the team at McKenney…read moreHearth & Home was a wonderful experience from start to finish. Their team is very friendly and highly knowledgeable, they treated us with care from the first interaction. We received product guidance, trustworthy recommendations, prompt service, fair pricing, and reliable responsiveness each step of the way. The cherry on top is our warm, beautifully installed stove. We're so warm & cozy tonight. Thank you so much for your care and professionalism! It's refreshing.

I'm so happy with my new chimney From calling them to the complete job you guys are fantastic I…read morejust want to say thank you Barbara D

I called to very clearly ask them for an estimate to repair my two chimneys, and some stucco siding…read moreif they do stucco. They instead told me to pay to clean the two chimneys, and that would include the $99 estimate fee as well. I agreed but was clear that the estimate was my primary interest. They charged me about $250 each for the two chimneys, the cleaner told me he wasn't sure it was safe to use... but they didn't give me an estimate to repair! It's been weeks now and multiple calls requesting the estimate. Bait and switch misleading sales at its worst. Do not use!!

RUN! DO NOT USE THIS COMPANY - they lack integrity, customer service and credibility…read more In early February 2026, our residence sustained a fire. The fire was not caused by the pellet stove. Due to fire damage, the room containing the pellet stove required complete demolition. The referenced company was contracted to uninstall the pellet stove prior to remediation. The stove was removed and placed in our garage the day before Servpro began demolition of the affected room. The room was sealed off following removal. There is a dispute regarding the handling of the stove components at the time of removal: Company's position: The company maintains that all components required for reinstallation were packaged together and secured to the back of the stove when it was placed in our garage. Homeowner's position: The stove and a large pipe were placed in the garage beneath the electrical panel, against the wall, with no components attached to the back of the stove. We recall observing additional stove components remaining in the room after removal and contacted the company to inquire whether those items were necessary. We were advised that if any components remained in the room and were removed during demolition, they would need to be replaced and that this would be addressed at the time of reinstallation. Servpro subsequently gutted the room, and all repairs were completed. Prior to scheduling reinstallation, my husband visited the company to purchase paint so that the stove could be refinished. We then contacted the company to schedule reinstallation. Upon arrival, the installer stated that required components were missing and asserted that all parts had been packaged and left in the garage. The installer further alleged that the parts may have been misplaced by us when the stove was removed from the garage for painting. Numerous communications followed between us and the company, including conversations involving our contractor. Initially, we were instructed to independently locate and purchase the missing components and then contact the company to proceed with reinstallation. At that time, we were also issued an additional invoice in the amount of $2,200 for reinstallation services. Due to the cost involved and uncertainty regarding which components were required, we requested confirmation of the necessary parts prior to purchase. Over the course of approximately three months, we repeatedly attempted to obtain verification. Eventually, a company representative confirmed that the parts we intended to purchase were incorrect and provided a corrected list of required components. We were informed that the matter would be discussed with the owner to arrange installation. After receiving no further response, I left a message with the company requesting follow-up. The following day, the owner contacted me and stated that the company was going out of business and would not be able to perform the installation. On that same day, a technician emailed the confirmed list of required parts. I asked whether the company would complete the installation once the parts were obtained. Subsequently, I received an email from the receptionist stating that the owner had indicated the company would not install parts that were not original components. As a result, the pellet stove remains uninstalled due to unresolved disputes regarding missing components and the company's refusal to complete the work. This matter has caused additional delay, expense, and disruption following a significant fire-related loss.

They came to give a quote and said it was an easy job. I waited and waited then no quote…read more Finally I emailed and called then said the tech "didn't feel like doing the job". ?? Incredible level of unprofessionalism.

NE Chimney Sweeps gave me an estimate for repairs to my fireplace. After waiting a few months for…read morethe parts to arrive, I started calling the office to find out when the work could be done. The office worker took messages but no one ever called back. After waiting over a year, I have since had work by another mason.

We had a great experience with these folks. From guiding us to the right stove for our cabin…read more(smaller and lees expensive than the one we had selected), to the install and follow-up to make a minor adjustment. They came when they said they would, charged what they told us up front, and were very pleasant to work with.

We had our roof done this past spring, and it was reassuring having a very professional contract…read morewith all materials clearly specified. It included replacing two skylights, so I had a lot of questions for Matt and Hailey, and every one was answered within a day. Our past experience was hit or miss. All work was completed in a day, dumpster arrived about 7am, and the last of the crew was here past 7pm. I didn't find a single bit of the old shingles, or nails, lying in the yard.

We had our roof done on April 2026. it is now a few weeks later and I have been trying to think of…read morewords to explain how pleased and how impressed we were with Matt and his crew. Unfortunately I have not come up with anything. There are no words to describe how much we were pleased on the work start to finish. Hailey, Matt and crew were simply phenomenal. Everyone says 5 stars. I would give them 50 stars. They were clean, and paid close attention to details while roof was exposed. I work for a handyman service and my boss is looking into having Matt give us a quote on some of our jobs. We have had numerous friends/people say how awesome the roof looks. My wife and I highly recommended Stone Mountain Roofing for any of your roofing needs. We would not hesitate to use them again. thank you Matt and your crew.

We were having problems with smoke in house after lighting our wood stove making it unusable. We…read morecalled Mike and he came over almost immediately. The chimney had totally clogged. He gave us a price quote and was able to solve the problem quickly. He even Charged us less than the original quote. We highly recommend Mike Dhembe and will be bringing him back in the spring.

From the owner: Your Safety is our Business…read more Mike Dhembe Chimney Sweep Service provides professional Chimney Cleaning, Restoration and Building Services in the Greater Southbridge, MA area. Mike Dhembe Chimney Sweep Service is a member of the Massachusetts Chimney Sweep Guild and CSIA (Chimney Sweep Institute of America) Certified. We are Licensed (CSL # 064154), Insured and Certified. Mike Dhembe adheres to rigorous standards; we are neat, clean and will leave no mess, only a clean, safe chimney and fireplace system. Mike Dhembe Chimney Sweep Services provides Chimney Cleaning, Waterproofing, Chimney Caps, and Stainless Steel Chimney Relining Systems. We provide safe, reliable venting for Gas, Oil and wood fuels.Like most things, your chimney needs regular maintenance to keep working properly and safely. The National Fire Protection Assoc. Code 211 states; Chimneys, fireplaces and vents shall be inspected at least once a year. Connectors, spark arrestors, clean outs and tee fittings connected to chimneys for oil, gas, wood, coal or pellet venting systems, shall be inspected at least once a year for soundness and deposits. Cleaning, maintenance and repairs shall be done if necessary.

We stopped by to see friends and had to sit in the big chair. Stop by and check out fireplaces, and…read moreoutdoor furniture l!

Probably the worst interaction we have ever had with a salesperson! Not helpful at all. We were…read morevery motivated to buy, so definitely a lost sale today for The Fireplace today. Rude and condescending just for starters. Instead of helping us to find options that would work for us, this saleswoman gave us attitude because we didn't already know what we wanted. Didn't get a name. I'll follow up with it if I can find out. Also will give recommendations for a better fireplace dealer! No idea about service or value. Sorry Vicki, that's not true. We came in with all measurements and were never asked about them.

Fantastic, awesome, professional, friendly, helpful, timely, courteous--I could go on. Peter/PGL…read morewas recommended to me by another professional so I called him up to rebuild my Vermont Castings Vigilant II woodstove. He spent time with me up front helping to figure out what parts I needed (ordered them from Woodman's Parts Plus up in NH--also awesome), and was super helpful and great to deal with. When time time came for the repair he showed up on time (masked), did fantastic work, used a drop cloth and was very neat, and got our stove all ship shape. I would highly recommend Peter/PGL. Thanks, Peter!

Peter is the best! Super responsive, incredibly knowledgeable, and does excellent work. So grateful…read moreto have him taking care of our propane hearth for us!!!