My husband and I drove an hour to see a vehicle. Got her a half an hour before they closed. We had to tend to our baby after an hour long drive before looking at the car. Two people asked us at different times if we needed help and we said yes we want to see a car but need to get her squared away first. They both said ok. No one came to speak to us after that. No heads up that they closed at 5:00. And everyone just left. One employee drove out of the parking lot and saw us at the door. My husband waived to get his attention and he deliberately looked the other way so he wouldn't have to stop. Won't be buying here solely based on terrible customer service. read more

Purchased here last month, got a Honda accord. It has been driving really well! They also gave me a free future oil change too which was really great. Everyone was so friendly and welcoming. They answered all my questions and helped me find something that fit my budget and that I liked. The process was pretty quick, even though they were pretty busy. I went on a Saturday afternoon and was out in a few hours. I test drove three vehicles, they were pretty patient while I made my decision and were helpful every step of the way. I will be back for sure!! read more

Beware if you leave a deposit with this dealership. I helped a friend attempt to purchase a car from this dealership by giving them what was supposed to a $300 refundable deposit. Gave them the deposit but my friend ended up not wanting the vehicle. Hampstead Pre Owned did what they could to keep the deposit but the bank was finally able to refund the amount back to my card. Be very aware when dealing with these fine folk.... read more

Was very happy with every aspect of the buying progress. Everyone was very helpful, and didn't try to push anything that we didn't want or were looking for. They were great when it came to financing there, and helped make it easy and understandable to us. read more

Couldn't be happier with my new car - a 2004 Toyota RAV-4! Anthony and Mark made the car buying process a complete breeze and took such great care of me. My parents bought a car from here a couple of months ago and pointed me in the direction of this fantastic dealership. They worked with me to find a safe, reliable, quality car within my price range. I can't say enough great things about Hampstead Pre Owned! read more

Sales staff was nice, helpful and not pushy at all. But, good luck finding a vehicle that does not have damage or need repair. They lure you in with low prices and when you get there you find out why. They all have damage to them. My husband stated it perfectly when he compared it to trying to find a scratch and dent appliance at Sears Outlet. We did finally find a vehicle without much damage, at a higher price. We did not end up buying because during the negotiation of the deal, they wanted to add on several fees for detailing and body work. Nope, that is not something the buyer should pay. read more

I purchased a preowned Mazda and the sales process couldn't have been easier...the car was priced fairly and was very clean. I took it to my mechanic and the few minor issues he pointed out were addressed by Anthony and his team with no questions asked..I HIGHLY recommend Hampstead preowned if you are in the market for a nice car sold by an ethical dealer that is as interested in talking to you after the sale as before! Good job, guys! Keep up the good work! read more

After spending weeks looking for a used Toyota Highlander for my son, I finally found one with low mileage and one-owner at Hampstead Pre-owned. I made the 45 minute drive to their location and was dreading what I've come to know as an unpleasant experience...buying a car. Boy, was I pleasantly surprised!! While the showroom was a bit busy (which is a good sign) I was given the utmost care and attention. All of my questions were answered, concerns addressed and the whole buying process was smooth and easy. I would not hesitate to deal with Hampstead Pre-owned in the future - in fact I am looking forward to it:-) read more

I bought a car from this place. When I was ready to buy the owner wanted to talk to me in his office and was nice at first, getting to know me, and then steered the conversation to talking about how he built this dealership from the ground and how "important the Internet" and online reviews are nowadays. Lol, I was wondering, does he have something to hide? I wasn't too put off by his lecture so I got to signing papers with one of his employees, who handed me an agreement that disputes over my vehicle should go to arbitration before court. I don't care for arbitration and I'd rather sue someone if I'm in my rights, so I respectfully opted to not sign the arbitration agreement, which was spelled out on the paperwork as an option. The owner must have heard I didn't want to sign the arbitration agreement so he barged in the room, trying to convince me to sign it, and again I told them that I chose the opt out option spelled out on the agreement. At that point he crumpled up the paper, tossed it behind into the trash and walked out of the room without another word. It's amazing when you see grown men act like children. He was really immature and entitled, much like a lot of older guys! Anyway I signed the rest of the paperwork with his underling and the car ended up being a former smokers car and still stinks to this day. read more

Hands down horrible service!!!!! I was promised everything and was told the run around from multiple sales personal. All's they wanted was us to prove the highest income we could possibly prove for the highest commission they could receive. Thye lied about what we were approved for, three times, then lied about a vehicle we where selling back in terms of value, lastly then wanted cash down also. Who has a 6,000$ income for one person in a relationship, and needs more proof to purchase a used car with 50,000 miles on the vehicle? I would be a BMW or something. That was un-real told us to come in turned us down after approved what a joke. Do not go here.... read more

Definitely check your vehicle out well! We drove and hour and a half, Looked like several vehicles where touched up with spray paint, (seriously) with dried paint drips down the side mirror as if someone spray painted it, or little dings just touched up with paint from a finger! We ended up just leaving after looking in a few cars and around. read more

Just got a car for our daughter. This was not the first and definitely not the last. The staff makes buying a car easy.....they are easy to deal with, friendly, and knowledgeable. Stop in and see Anthony and his crew....they are the best! read more

Bought my Toyota Camry from here. Owner Anthony was great and so was the salesman we talked to unfortunately, I can't remember his name. We looked at 5+ cars and were able to test drive the ones we wanted to. They didn't try and harass us like most dealerships do to try and keep us for our business. They were very respectful in how they interacted with us and everyone that we saw here. They worked very hard to match me with a car that was great for me and that would be reliable. I would definitely recommend this place, and I have, to my friends and family and will definitely make this a place I go to before any of the bigger dealerships! read more

I just bought a 2009 GTR from the this dealership. Have had nothing but issues out of the car. Check engine lights, car is missing catholic converter (which shouldn't have passed Maryland inspection). I was told the car was taken to a Nissan dealership to just looked over. I never received any documentation of the visit so i took the car to Nissan myself and received a list of 17 different things wrong with the car. Including transmission leaks, rear shocks are blown, brake pads were below standard. The total is fix the car and get it back to road standers would be around 8-10k. If you're thinking about buying something high priced from this dealership, i would advise not to. read more

On 08/14/2019, I contacted about a vehicle and set up an appointment to test drive the car for the following day. Thena Sky of the Customer Care Team seemed very eager to get me in there and wanted to make sure I got the "VIP experience"...she emailed and texted me several times about my appointment confirmation. She wanted me to put a deposit down to be sure that the vehicle would be available for me, but I declined. I checked with her 1 hour prior to my appointment time that the car was still available before I made the hike out there. It was. I drove out to the dealer and Matt was my sales rep. He never shook my hand, but said he would go get the vehicle and "oh by the way, did they tell you about the arm rests?"...apparently they were damaged but were going to be replaced. This is something that would have been nice to know beforehand, not as fun when it comes as a surprise. So then I am waiting and waiting and waiting for Matt to come back with the car. Eventually he comes out of the office with the manager. Come to find out, the car is in their mechanic shop with a dead alternator and would not be available to drive. How did they not know the car had an issue?! Why would they schedule my appointment AND confirm it?! This is EXTREMELY unprofessional given all the lead up to the appointment and not letting me know this prior to driving all the way out to this dealer. When I told that to the store manager he argued with me that the car "was still available"...okay, technically it hadn't sold, but I had no idea this meant I needed to ask if it was actually running, especially if I scheduled a TEST DRIVE. He didn't make any effort to try and make up for the terrible service. Never going back here and I recommend everyone else avoid it!!! read more

I recently bought a car from Hampstead Pre owned. I was very pleased with how knowledgeable and willing to help their sales team was. We will definitely buy a car from them again. They made the process much simpler than it usually is. We will definitely be back! read more

I know how frustrating buying a car from a dealership can be. Dealerships who are high pressure, selling over priced cars and the old bait and switch. Salespeople who either ignore you or are too pushy. I worked with salesperson Sierra for about 2 weeks before we actually went to look at cars. She also worked with us to get financing for my son who had no credit history yet. She was so patient with us as we went through the process. We drove over an hour to visit this dealership and it was well worth it. Sierra was bright and cheery to work with and boy she knew her cars. All the cars that were on the website that we wanted to look at were there at the dealership. We were originally looking Honda Civics but Sierra mentioned she had a really nice Toyota Corolla available which is what we ended up getting. The car was listed about $1,100.00 under the CarFax value, so there was no need to haggle! The car was in great shape with no additional work needed. They give you the CarFax Report with the car so we knew the cars value and that the car had no accidents and was well maintained. We then went through the finance process with Finance Manager Patrick who was very helpful and worked with us to make financing the car as easy as possible. When we are in the market for another used car we will definitely go back to Hampstead Pre-Owned! read more

My girl friend and I stopped in on the evening of Jan 18th. She had been looking to get a nice used car and had been looking at the selection of cars on your website for a week. She is a born resident of Carroll County and previously new of Hampstead Pre Owned and had heard they had a good reputation. We get to the lot ( and it is a tight lot ) trying to figure out were we could possibly find a place to park so we could look to see a couple of options she had been looking at. After a few minutes I pulled down one of the lanes and she saw a vehicle she wanted to look at real quick. She got out of my truck to walk up on the car to see if it was one of the ones she was looking at online. A moment later one of the sales people pulled up on my truck in a aggressive manner. He got out of the vehicle he was driving and started waiving his arms and yelling something. I couldn't hear him with my windows up so I just simply backed up. Then I pulled back down the lane to pick my girl back up when she told me what his was saying. He was ranting BACK THE F--- UP and waiving his arm, and then he had the stones to call my girl friend a STUPID FAT BITCH before he got back in the car and pulled up. Well all I can say is he is THE STUPID F--KING IDIOT. She was there with a pocket full of cash ready to buy a vehicle out right and your dealership lost a sale. My advice to the owner of that S@%$ Hole is get your sales team some lessons in customer service because they suck. You aren't worth the 1 star I had to give to post this review. BUYER BEWARE!!!!!!!!!! read more

Loved working with these guys on the purchase of an Acura RSX today. Tired of feeling pressured and strong armed by the big dealers? Then give this place a look. read more

This was our second purchase from Hampstead in two years, both Honda CR-Vs. We returned last month to buy a replacement vehicle for my daughter, who lives in Georgia, because we were pleased with the efficiency of the sales process and care we received the first time. Those things were true this year as well. And the car is great. But a few days after the sale, we were driving it south when the SRS (airbag) light came on. We took the car to the local Honda dealership, which diagnosed the issue as a bad cable reel. The repair cost over $600 in all. We talked with the folks at Hampstead, who understood that our daughter's safety was paramount, and they ended up agreeing to cover the cost of the repair. In my experience, buying a used car at Hampstead is as easy and straightforward a process as you're likely to find, and the staff will stand behind the product and make things right if there's a problem. read more

Came looking for Hondas and Toyotas (good selection) and ended up buying a PT Cruiser here a couple of weeks ago. Excellent customer service - went the extra mile to make sure all the associated paper processing went smoothly. Would highly recommend it! read more

Buying a car at Hempstead Pre owned was easy. No hassle and no pressure from salesman. It was as easy as pick out a car, fill out the forms and drive home. I will go back for my next vehicle purchase. Thank you Hempstead. read more

Ignored the previous bad Yelp review and drove 25 miles to come here but it turns out they're right. When my husband and I pulled up, about 3 people saw us from the window but NOBODY came out to greet us. We gave them the benefit of the doubt and walked around for 10 minutes looking at the cars and still NOBODY came out--- not even so much as to acknowledge our presence. We came prepared to buy a third car but left disappointed at the lack of customer service. Wasted gas and time to come here. Extremely disappointed. read more

Very friendly, there was no pressure to buy, no hassle, and the atmosphere was positive. I would recommend this dealership to anyone who is looking to buy a used vehicle. read more

I purchased a 1999 Subaru Forester at Hampstead Pre-Owned back in July after seeing it on CarFax, and I had to have it. Hampstead had gotten it only the night before I went there. It had only 65,000+ miles at the time, but, the vehicle was a bit dinged up and there were many petty issues, such as a missing mount to the hood resting-rod; the accessory panel on my driver's side door was untethered; compartment covers were detached; the driver's side door had been pushed in; the radio didn't work right, etc. But the car ran like a dream! So, after much deliberating and looking at other cars, I decided to take it. Hampstead, took care of every issue and even installed a new, upgraded stereo. They detailed it and I was amazed at the transformation. After a week of ownership, I discovered an oil leak, which they promptly fixed. Then my check engine light came on and stayed on, but, there were no service openings until after the 30 day warranty was expired, but they treated it as still under the warranty. They repaired the problem at no charge and I've been enjoying my ride ever since! They bent over backwards to accommodate me and I WILL do business with them the next time I'm in the market for a vehicle. I've referred a couple people to them, but, not sure they followed up with it. I will continue referring people to them. read more