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    Hallmark Gold Crown

    5.0 (2 reviews)

    Services - Hallmark Gold Crown

    Cards and stationery

    Gift shops

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    3 years ago

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    K-Wave

    K-Wave

    (8 reviews)

    This store was so much fun!!! There was so many light sticks from different groups and they had all…read morethe albums I was looking for and they even had Big Ocean which I was so happy about

    1/5 I have spent a…read moresignificant amount of money at this store, including purchasing essentially my entire BTS discography here, so today's experience was incredibly disappointing, and it has permanently cost them my business. Today I purchased two Stray Kids albums. After leaving the store, I opened one and immediately realized the disc was a mini-sized format that I cannot use in my car's CD player. I had not removed the disc, gone through the contents, or used anything inside the package. I immediately went back into the store. The employee accepted the unopened album for return. I then asked about exchanging the second, opened album for a different Stray Kids album with a standard-size CD. After contacting her manager, I was told they would not accept it because "there was nothing wrong with it." The problem is that NOTHING on the product or store display indicated that this was a mini-sized disc rather than a standard CD. When I pointed this out, I was told they basically "expect customers to know" what is inside these albums and that Stray Kids is "known for that." That is an astonishing response from a specialty retailer. Customers should not be required to research the physical dimensions or playback format of every album before purchasing it because the store chooses not to clearly identify what it is selling. I was even told that albums with individual-member covers are usually this format, which is not universally true across K-pop releases. What makes this especially ridiculous is that I DID NOT EVEN WANT A REFUND. I wanted to exchange it. I was literally standing there holding two other full-size albums that cost MORE than the album I wanted to return. I would have spent additional money that day. Instead, I put them back. This store lost a longtime customer over an unopened album they refused to exchange. My daughter and I are now getting into ATEEZ and Stray Kids, both groups with extensive discographies, after I previously purchased my BTS collection here. That represents potentially hundreds, if not thousands, of dollars in future purchases. All because management apparently decided retaining a paying customer was less important than refusing one reasonable exchange. The employee herself was polite, so my frustration is not directed at her personally. This is about the store's policy, lack of clear product labeling, and management's extremely shortsighted decision. If you sell multiple physical formats that are not immediately distinguishable from their packaging, LABEL THEM. And telling customers they should simply "know" what is inside is not customer service. I'll buy my albums elsewhere.

    Cafe Pottery And The Splatter Paint Room - Finished art given in pizza boxes to dry... very cool

    Cafe Pottery And The Splatter Paint Room

    (78 reviews)

    We were so excited to come here after hearing many great things, especially since it was our first…read moretime visiting. We booked a reservation online for the splatter room at 3 PM on May 23 and even had to leave a deposit. In the days leading up to our reservation, we received text reminders telling us to arrive at 2:45 PM. When we arrived at 2:45, we were greeted by a Caucasian man who I assumed was the manager. He told us it would be a few minutes because they were waiting for a staff member to arrive. Okay... we placed our belongings in a locker and waited. Once another employee arrived, we were then informed that they were short-staffed and did not actually have availability for our reservation. We were told we would need to wait until someone else came in to assist us because they were understaffed. Huh??? First of all, how is that our problem? We had a confirmed reservation, and NOBODY contacted us beforehand to let us know there was an issue. Honestly, it didn't even seem like anyone knew we had a reservation at all, and the employee helping us looked confused. We ended up leaving and requesting a refund, which was extremely disappointing because my family was really looking forward to this activity. There was no accountability taken, nor did the manager seem at all concerned that no one was available to assist us. He was avoidant and dismissive, leaving the employee to handle the situation instead of trying to accommodate us or offer a solution. Unfortunately, since this was our first impression of this business, it will also be our last. Very unprofessional and I would not recommend this place to anyone.

    I took my kids here for a dad and kids day out. My kids are 5 years old and they just had an…read moreincredible time. I ended up booking the splatter room with the dark light experience. It was trippy with the black lights and projections on the wall of various etherial scenes. We all dressed up in the protective suit, googles and boots. The kids were a little small for the suits, but they managed to make it work! Once inside, you can throw paint all over, stomp on the artwork with your feet (a personal favorite of my kids), and twist the painting around to have the colors spread in all directions. We were joined by a staffer the entire time who took a few pictures along with a cute video. I recommend having the staffer snap photos with your own iPhone as mine came out a little better. But I did enjoy the video. At the end of the experience, they pack up the painting in gigantic pizza boxes. The paint is expected to dry in 24-48 hours, though ours took a much longer. I recommend putting the paintings outside on a dry day in the sun to help move that along. Granted ours had a lot of paint on it, but even after 48 hours it was super wet. This is a blast. And it's located in a classic 1990s mall. The kids LOVED this mall, complete with a Spencers gift store, bowling alley and reptile interactive experience. In fact, we'll probably come back here again once the winter sets in since there are so many things here to do with kids inside.

    Hallmark Gold Crown - stationery - Updated September 2026

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