While I was at work this Saturday past, our downstairs toilet began vomiting sewage. My son…read morecalled me to ask who to call. I told him Ranck and he called me back a few hours later to tell me how wonderful they were. They showed up, were cheerful, pleasant and professional, and got the whole mess under control in a surprisingly short time. My son was overjoyed that everything went well and said make sure you thank them and give them a stupendous review !! They have helped us other times too, and we greatly appreciate them.

I was disappointed with my experience contacting Ranck…read more I called to inquire about wet line disconnect services for a commercial property that is scheduled for demolition. Since this service appears to be listed on their website, I simply asked whether they perform that type of work. The representative immediately told me "no." When I mentioned that their website suggests otherwise and asked if she could verify with someone, she placed me on hold and returned asking for my name, company, and whether I was a third party. I explained that before providing all of my information, I just wanted confirmation that Ranck actually performs the service. Instead of answering the question, she insisted the answer was contingent on those details. I asked whether those questions had any bearing on whether the company offers the service at all, and she again stated that the answer depended on who I was. As someone calling about what could have been a significant commercial project, I found the interaction frustrating and unwelcoming. A simple, "Let me check and confirm whether we offer that service," would have gone a long way. I ended up thanking her for her time and chose to not pursue the conversation any further the whole experience was just very distasteful.

Had a pipe from bathroom sink that was causing havoc in the basement, had to cut water off to…read morebathroom & laundry room. Honestly wasn't prepared for the price that was given to us. I was at work in New York, and wife was there trying to figure out how to deal with the price at hand. The two men were professional as can be. They offered a program and paid for our bill straight up.

Fast, reliable service. Had them change an up flush pump for our basement toilet. They had the most…read morereasonable bid by far and got it done in half the time as other quotes. I'll be using JM Lapp again

I've had to replace my well pump twice in the last 5 years. When we didn't have any water pressure…read morethis weekend, I thought, "great, there's another 2 grand that I don't have." I called Sunday afternoon, someone actually answered the phone - no recorded message, and 2 techs were out Monday morning. Turns out, it was just a water pressure switch. Saved me a bundle. I will definitely use these guys again for my plumbing needs. Thanks guys!

One of their commercials caught my attention referencing "flickering lights." Requested an…read moreevaluation and estimate. Absolutely phenomenal service! Quick response time and truly good samaritans all around. Everything was thoroughly explained and discussed. So very, very happy with the price for the work and the membership options. The company offers so many service options it's a one-stop-shop for fixing nearly everything in my home. I'm an extremely satisfied customer!!!

We decided we wanted to add ductless AC to our home.. Our…read morefirst impression of the sale rep...Gary White.. was what a company person. He gave us a little history about Boltz and said he had been with them for over 20 years...made me think we have the right person for our air conditioner needs, estimate. Its been weeks now! We called the main office and sent an e-mail! Nothing !!!! It must be nice that your business is doing so well that your sales rep doesn't need to drum up new business. At the least, return our phone call. You could still send us the simple job estimate we requested, but I guarantee you won't be getting our business. We were trying to stay with local business. We'll stay local, it won't be Boltz though. Disappointed !

Late season residential AC failure. We have an 18-year-old unit and recognize we are close to end…read moreof life. In this case however it was a simple change of capacitor and cleaning. Our technician John is TOP NOTCH. Friendly, respectful, polite, knowledgeable and hard working. His professional and affable demeanor show that he is a true craftsman and customer focused. Anna the dispatcher is friendly and helpful and sent our tech earlier than expected, which was perfect as we reached mid day 90s with brutal humidity. We've never been concerned by the pricing as it is fair and what you would expect to pay for this service in our region. Despite the family owned company being sold to Rhoads Energy, the fast and friendly and professional response with fair pricing, among other things, are the hallmarks of what the business was and will continue to be with the staff they have.

Job: Two leaky sinks that needed fixed. Lloyd took my call immediately and scheduled a meeting…read morewithin two days. (It wasn't an emergency job.) He showed up 5 minutes EARLY and proceeded to check both sinks out. Before repairing them, he gave us an estimate which was exactly the bill when he was done. Now here's the good part... After he finished the job, my wife and I told him about our son's desire to get into the HVAC trades upon completion of high school. Lloyd perked up and proceeded to give us all the info a parent could want to help their kid. This is a guy who loves being a plumber (and had HVAC experience, too). I feel like I just made a friend. Good work. Honest estimate. Great guy.

Great SERVICE!!!!!!!!! Quick and reliable…read more I felt that they did everything they said, plus the price tag. We went 30 hours without water to the house but I was told by the York water company that I might need to wait days till I find a plumber to start my job. I feel very lucky that I got a referal to contact E&S. I hope if you need a plumber, at least give them a call.

Had a water heater problem on a Sunday. Eddie arrived 45 minutes after I called and quickly…read morediagnosed and fixed my issues. Excellent workmanship and professionalism. Will be my first call for any issue! Thanks, Steve

Our A/C system needed a new part and Mike came and took care of it with a fast turn around. He…read moreeven set up the system to make it more convenient to retrieve the filter and replace it. I'm a happy camper :)

I feel really good knowing there is a company I can call for anything and everything for…read moreinstallation, repairs in and around my mobile home. Rick installed new insulation complete with wrap under my mobile home, beautiful, thorough, conscientious! He sent pictures to my phone of everything under the mobile home. No one has ever explained, or followed through with an excellent job! He also took away loads of old, disgusting insulation which should have been taken away by Benjamin Franklin plumbing! I will NEVER call Benjamin Franklin plumbing again or H&M mobile home services! The price was extremely reasonable too. Thank you so much for Rick and his team!!!

I couldn't find anyone that would do the insulation and underbelly of my mobile home after a…read morecomplete repipe. Rick Coss was over an hour away but said he would do it and even called me earlier than expected as he had extra time. He explained everything and took plenty of pictures the work so I wouldn't need to crawl underneath to see. I am satisfied with the experience and would definitely use his services again (and possibly will next year as I need new skirting.)

Hi All! So single woman with a well in the ground leak! Ugh! I could see and hear the spritzing…read moreleak as I walked past. Of course it is the Wednesday before Thanksgiving 2020...I called them..took a picture of the stupid leak and showed up at their business. The gentelman Jim said.."no worries, we can be there on Friday morning!" Friday comes around and this young fellow shows up and 20 minutes later..It is all fixed! YAY Espenshades!!!! Thanks so much guys xoxox Vanessa

Called about low water pressure in old house. Owner came out and gave us three options and told us…read morehe would call with estimates. - One month later....I called, no return call. - Two months later....I called, no return call. Gentleman that answered the phone was polite but mislead me to believe that I would get a call back each time. ALL I WANTED WAS A CALL BACK. If they didn't want the job, they could have told me instead of ghosting me. I have wasted months on them.