We needed to get a pump and inspection quickly in order to meet our closing requirements on a real…read moreestate sale in Nelson County. Cut-Rate was very busy, but fit us in and got the work done (and report provided) in time!! Crew was on time, professional and courteous. I highly recommend these folks!!

Aaron and Lee came out and pumped my septic tank out on Tuesday, and also showed me some things…read morethat needed attention.They were very professional and helpful. They came back out today 12/19/2024 and fixed a place on top and installed a riser . I am very pleased with their work and explaining things.The ladies at the Awsome also.I will having them do some more work soon, after the holidays. Tanks to the h whole team a have a Merry Christmas. Thank y'all , Clark Kidd

Excellent quick service with superb results (for totally clogged kitchen sink) by two A++++++…read moreemployees, Travis and Lee. I can't thank them enough, and the cost was reasonable. I very highly recommend this company!

After calling several businesses with none ready to make an appointment for me with a clogged…read morekitchen sink I felt trapped as I could not function in a kitchen without a useable sink. I was on a "waiting list" with one place when I noticed a Star City Plumbing truck across the street from my house. I went over and spoke with the plumber and he suggested that I call his office (which I did) and the next morning Kevin and Ryan came ready, willing and able to unclog the nasty problem. I am grateful for the prompt and efficient job well done. I will be calling them again when needed.

Came on short notice fixed my tank pumped it very courteous and hard working. I would recommend…read morethem to everyone I know.

I couldn't be happier with the service of smooth operator drain cleaning. Another plumber had come…read moretwice within 3 weeks ​to unclog the pipes from my kitchen sink. He was unsuccessful with the equipment he had, and so I called Ivan with smooth operator and he came out very promptly. He used the hydrojet and letting me watch as he snaked his camera through the system to find out where it was clogged. It's now been almost a month and The water water is flowing freely down the drain. I only wish I had known about smooth operator from the very beginning. It would have saved me the two other plumber visits and a lot of money!

You're not going to find a better, more responsive, more professional drain cleaner in the Roanoke…read morevalley. Period. Ivan is super knowledgeable, popped over at very short notice, helped diagnose an especially perplexing issue I was having...even leveraging his connections with other businesses to take a look at my issue (same day) to ultimately troubleshoot and solve my issue. So yeah, if you want a family owned business that goes above and beyond and and individual who is happy to share great contacts to other individuals/business in peripheral arenas (septic, plumbing, drywall, etc.), then Ivan and Smooth Operator Drain Cleaning is a no-brainer.

I had to call several contractors to fix issues at my restaurant and for some of my friends and…read moreclients. Unfortunately, my regular plumber was on vacation when we had a small ceiling leak, so I had to contact S.J. Conner & Sons for the first time. We have a surveillance camera to monitor activities on our premises. Recently, an elderly person spent two and a half hours at our restaurant, while a young man spent only 45 minutes. However, we received two invoices from S.J. Conner & Sons, charging us $920 for the small leak they fixed. I was surprised by the bill adding the $100 for equipment charge that we have to pay. Additionally, they charged us for three and a half hours of labor for two workers. To make matters worse, they also claimed that we had canceled an appointment last March and charged us an additional $120. This was my first time contacting them and they gave me the bill for last year. I contacted the company to clarify the charges and spoke with their receptionist, Lukesha. Unfortunately, she was quite rude to me and informed me that regardless of whether customers like it or not, the company charges a certain fee. Upon hearing this, I felt overcharged and upset. I even asked if they had a record of my previous calls, but they were unable to provide any evidence. Nevertheless, they insisted that I pay the fee anyway."Avoid calling this company as their customer service is likely to cause significant stress and discomfort.

They are absolute crooks!!! They will charge you $150 to come and turn on your gas pilot for a…read morewater heater b/c you're unfamiliar with the process. Do not use this company!!!

The entire process, from beginning to end, was smooth and easy. I really liked that the bill was…read moresent via email, and I could quickly pay it online. The driver kept in contact with me throughout the process keeping me updated on his arrival time. I will definitely use Foutz when the time comes to have our septic pumped again! This was the first time I have ever had to get our septic pumped so I didn't know what to expect on the cost. I did dig up and uncover the septic lid and that took a bit off of the bill. All in all, I feel like the price was acceptable.

I have used Foutz for the last 20 plus years. Always courteous and reliable. I will use them again…read morefor my septic service.