I guess if you don't mind eating out of rusty pans in a cramped dank basement, you won't mind eating here. Enjoy that extra rust flavor on your nice jumbo shrimp. Why don't they just get pans made out of something else? I'm not panning for gold in California with the damn thing! We were the first table to be seated, but the fifth table to receive our food.
UPDATED RESPONSE TO ANTHONY D:
You, as the owner, did NOT wait on us personally. A woman with long blonde hair named Liz did.
Politely asking to use your bathroom 10 minutes before opening shouldn't be that big of a deal. It was a simple request, and I don't think it warranted the reaction it received.
Asking for an umbrella wasn't about keeping us cool or providing shade from the sun. We wanted protection from the sun's glare. My friend was wearing a sweater because, as anyone familiar with Chicago knows, it can get chilly near the lake. He removed it almost immediately, so staying warm clearly wasn't the issue.
We did manage to eat 11 of the 12 shrimp after washing them off in my water glass. Eventually, having to do that got old, so we decided not to eat the last one. That alone should tell you something about the experience. Regarding the rusty pan that "slipped through the cracks", I've seen other photos here on Yelp from your customers of shrimp in rusty pans. Look at all of them.
Yes, I left a slightly smaller tip than I normally would, but let's get the math right: the bill was $107, and I left $120. That's a $13 tip, or approximately 12%--not 8%. So please don't misrepresent the facts.
Finally, requiring customers to withdraw cash from your ATM because you don't accept anything but cash is an inconvenience that could cost you business in the long run. Most people today rely on debit cards, credit cards, or mobile payments. Making customers jump through extra hoops just to pay their bill is hardly a recipe for good customer service. NOBODY uses cash anymore.
Constructive criticism is an opportunity to improve, not an attack. Rather than focusing on defending your business against a customer's experience, perhaps consider the points being raised and how you might make the experience better for future customers.
And you "hope you never come back so our staff and other customers don't have to deal with your shenanigans." What shenanigans are you referring to? Asking to use the bathroom? Requesting an umbrella to shield us from the sun on your patio? Calling you out on unsanitary food conditions? Small, family-owned business or not, you need to take care of your customers before you lose them.
UPDATE TO LIZ (the WIFE of the owner):
My review describing your establishment as a "cramped, dank basement" is my personal opinion and reflects my experience. Yes, I can go elsewhere, as I often do. However, telling customers off for expressing their opinions is incredibly unprofessional and gives the impression that you simply don't care about customer feedback.
Your comment, "Maybe you should have found somewhere else to go," was repeated twice during your rant. That kind of response from a business owner is disappointing and completely unnecessary.
I also did not "troll you on the internet." I simply responded to your comment on my Yelp review after receiving an email notification that someone had replied. I was surprised to find that the response came from the business owner and was so unprofessional. Calling me a "keyboard warrior" was yet another bizarre and inappropriate reaction to a customer expressing an opinion. After that exchange, I changed my rating to one star. Apparently, that must be part of my supposed "shenanigans."
You describe your establishment as having an "old-school Chicago vibe." Marie's Pizza had that same kind of old-school Chicago character, but a lack of attention to quality and customer service ultimately caught up with them.
You're entitled to disagree with my review, but how you respond to criticism says a great deal about how you run your business. Rather than trying to insult or belittle customers, perhaps you should consider their feedback. Continuing to handle criticism this unprofessionally could cost you customers and negatively affect your ratings.
Time will tell soon.
UPDATE AFTER LIZ REMOVED HER RUDE RESPONSE TO MY REVIEW:
Thanks Liz, that's how you should've responded in the first place. We do enjoy your food. We may consider returning but please, get rid of those pans that can rust! read more