I went to Hakim Optical in Marlborough Mall and had one of the most frustrating customer service experiences I've had in a long time. The first saleswoman began helping me, but then got distracted and started talking to someone else, and never returned to complete the service. A second saleswoman stepped in and immediately tried to upsell me on two new pairs of glasses, even though I had brought my own frames and simply wanted the lenses replaced with my new prescription. On top of that, she made unnecessary comments about my face shape. In the end, they weren't able to complete the prescription at all. When I returned for a refund, it was more of the same. The first salesperson didn't seem to know what to do and had to ask the manager for help. The manager offered no explanation, didn't acknowledge me, and made no eye contact. Salesperson 1, called another staff member who found my frames, then wandered off again. When she returned, instead of focusing on the transaction, she kept asking me about my hair and then asked what I wanted -- despite the fact that I was clearly there for a refund. I said, "A refund," and she finally processed it. Honestly, I have no idea how this location stays in business. The lack of basic customer service skills was astonishing. Incidentally, I've purchased several pairs of glasses from Costco, and every experience has been the complete opposite: prompt, courteous, professional service. The staff are efficient, focused, and respectful and they don't make unnecessary personal comments. read more

Absolutely TOTAL garbage. Picked up my glasses (3 pairs $1,300) The one pair was sitting crooked on me. Tina said, you just have to get used to them, they look good. Ok! wore the crooked ones for the day. Guess what? had to go back to have them adjusted. By adjusted I mean, the chick just bent and squished the arms....they are now my glasses that I lay on the couch with and watch TV (like I didnt already have enough of those) Transistional is none exsistant, have to wear an old pair of glasses for driving in the sun. What an absolute joke of a company. Had to add a star just to post, or there would be nothing read more

Pickering optical. Not forthright on purchase. After purchase, bill has disclaimer. Cannot be returned etc. No lens cleaner available for a month. I will never pu purchase glasses from them again. read more

I am so disappointed with my first purchase with Hakim optical This is the first company I've ever dealt with that does not have any money back guarantee or 30 day warranty or 30-day return policy. I purchased two pairs of glasses which were supposed to be two for one end up being $800 total. I can't see out of them. The alignment for my bifocals is off and I can't get them fixed. When I did finally try on the glasses at my home and not rushed from a store I realized they're way too big for my face. So basically I wasted and threw away $800 for nothing. This is not good customer service in my opinion compared to other in-house glasses stores. It's too bad you should change this policy read more

Bad frames, they break easily. The prices look cheaper, but at the end you expend more money as they don't last long.

I wish I could give this more stars only because of the dr. When I was finally able to see the dr, he was informative and very pleasant. Unfortunately none of the staff greeted me or came to let me know they were running behind. I was finally helped after 45 by the doctor. I needed to have the other staff print my prescription, but helping another customer shop seemed to be a higher priority. read more

I hate this place...I used you for the first time and I am cleaning my lens every 10 mins. Absolutely pathetic...Hakim is a rip off...my dollar store glasses were better...shame on you greedy cooperation. People go to Walmart they are the best price and the best quality now a days. If you want to throw your money away on Hakim eye glasses you might as well throw it in the garbage. read more

I don not recommend this place to anyone. I have eye wear from them for 4 years and the frames are always breaking because of very low quality. I keep going back and exchanging them on warranty. This has happen on various occasions with 2 normal glasses and 1 sunglasses. I attempted to go there on my last visit about my sunglasses frame which broke of course and was treated with no respect. They told me they do not have the same frame and that I would need to purchase another frame where the frames would fit or another pair completely new. I was brushed off completely. I was o upset. My husband suggested I call other locations to see if they had the same frame. I did that. You will never believe what I heard. The very nice lady I talked to was more than willing to help. She looked online and saw that many locations had the frame still, and guess what the Queensway location had many in stock. I thought to myself WOW....... Employees that do not do absolutely nothing to keep customers or least try to resolve the issue. They just didnt care. read more

It is enlightening in this day and age to deal with an establishment that really cares about customer satisfaction. The staff was courteous and more than accommodating with my most recent purchase. A combination of lightning fast service and competitive pricing has made me a raving fan of this location. read more

Came in got a pair of glasses guy said I need coatings and all these other things come back a few months later for a new pair of the same prescription and frame and his coworker says oh you don't need all this extra stuff I can do it cheaper.. so I did then I get my glasses and I leave for Europe I get there and while standing there my lens falls off and chips I get it put back in and the same happens later on... I go back to the store when I return back to Canada and let them know what happend they grind the rim of the lens and put it back on and the same thing happend.. the little fat Indian guy is a crook and the blonde polish lady is fine don't waste ur money here I won't ever come back read more

I'd like to agree wholeheartedly with the other reviewers on this site who panned this Hakim Optical location. Starting with the optometrist ... this guy certainly does not know what he's doing. Like someone else mentioned, when I couldn't read the letters on the screen, he encouraged me to guess and did help me with some of the answers. To make matters worse, he also did this with my seven-year-old son. I have been examined by a number of optometrists over the years, and I have never had any kind of feedback like that. He also did not go through some of the typical eye exam things that other optometrist routinely do. Essentially, it seems like he was guessing at my prescription, instead of verifying one step at a time whether or not each lens was more or less helpful. The location itself was disgustingly dirty, and the displays were disorganized. The staff did not seem to know what they were talking about, and were also somewhat rude. When I asked about the pricing of the frames, I was told that they were basically all about the same. This strikes me as very strange given the selection that they had. I have yet to pick up my glasses, and in fact just phoned today to ask why I hadn't been notified yet (after 2 weeks), and they told me that someone did call the home number and left a message. This is completely untrue. I truly hope that my husband and I don't have the same problem with lenses that other people have had, since we have both spent all of our vision benefits on two pairs of glasses each. My first clue should have been the decrepit state of the optometrist's office and the general dirty feel of the store itself. Run, don't walk away from this place. read more

Love the glasses frames at Hakim. The staff are friendly and helpful. I have to admit that the glasses I get from Hakim are a bit out of the ordinary but I always get complements on how great they look and people ask where I got them. Glasses for me are a necessity but Hakim makes them a fun accessory for me!. The prices are unbeatable. I am always happy to return to see what their new styles are!. Thanks read more

This place treats people with respect; they try their best to please the customer as best they can!!

I wish I had reviewed the Yelp reviews in advance. I am very disappointed with their concept of customer service. I purchased new sunglasses with the prescription on file on July 3rd and was told that they would be ready by the 5th - 6th. I confirmed that was acceptable, as I could not pick them up after July 7th and I do not live close to the Queensway. However, I've purchased glasses from this location before, and I could eliminate the exam. I was told that I would receive a call as soon as they were ready, on the 5th or 6th. The afternoon of July 7th arrived, without any contact from Hakim, so I called at about 3 PM. The initial response was a pause, as I heard keying, then I was put on hold for some time, and then I was told that they would check the lab and call me back in 20 - 30 minutes. This time they were punctual and called within 20 minutes to say that they had not received the glasses from the lab, but checked with the lab after my call. The glasses were located, checked and are available. My response was, and is, that's nice, but I don't know if it matters at this point. I will investigate to determine whether I can still cancel this (I noted that they failed to meet the timeline given, with no communication of a reason for the delay). They said that they understand, and they don't know what happened with my order, but the glasses are available for pickup. I did discern any hint that they would look into the situation. But why would they? They received payment in full in advance. I thought Lenscrafters were bad, but I think that Lenscrafters are simply more obvious about their lack of interest in customers once the balance has been paid. . read more

I can't recommend this store to anyone. I have been wearing glasses/contact lenses for 20+ years and coming here was by far the most frustrating and terrible experience I have ever had. The optometrist I saw for my eye exam had no idea what he was doing. A routine eye exam was done and when I indicated I could not see the letters on the screen, he was actually helping me guess what they were. Really? This of course led to me being given a prescription for sample contact lenses which was completely wrong. When I called to discuss my options, I was told that I needed to have a second exam. Of course I didn't want to see that optometrist again, however I was told that if I wanted to see another (hopefully better) doctor, I would have to pay again. Alternatively I could see the same doctor again. Less than idea, but ok fine. At this point I scheduled my re visit, was given a second exam, and the prescription was revised. I then proceeded to have the store order me a second sample of contact lenses. These came in and are essentially non-wearable, due to a second incorrect prescription along with significant fit issues. Luckily by then I came to my senses and decided to cut my losses and go to a private and reputable optometrist clinic. When I arrived for my appointment, I was told that the prescription I had received from Hakim Optical was for glasses, not for contact lenses (funny, as they had no problem ordering contact lenses based on the prescription I was given). This was especially infuriating because I had told the optometrist at Hakim Optical several times that I needed new contact lenses, NOT new glasses. Unfortunately, I can't say the news was surprising considering the prescription and fit issues I was having. Basically, this place employs inferior optometrists who are not even capable of performing a basic exam. Second, the customer service in the store is sorely lacking (I have to pay for a new exam when your doctor messed up the first one? really?). Finally, their "knowledge" is laughable, given that they ordered me contact lenses from a glasses prescription, and upon visiting a more reputable clinic, it was confirmed by a secretary that the prescription they gave me wasn't even appropriate for the type of eyewear I was requesting. I am now sad to report that I am out insurance money for the completely inadequate eye exam I received from this location (and for glasses/contact wearers, we all know how precious every dollar of benefits for visioncare are). Considering the terrible customer service I received when I tried to complain the first time, it is futile for me to try to get a refund for the terrible services I received. I can only warn others - SAVE YOUR MONEY, do not go to this location. It will cause you nothing but problems. read more

I can't recommend this store to anyone for eyewear. I purchased my first pair of glasses from here last July and have had nothing, but problems with the lenses. First, they never discussed with me what kind of lenses I wanted and I ended up having many quality issues with my lenses. The anti-reflective coating failed repeatedly and I had to keep bringing it back to them so they could replace the lenses. This happened about 5 times and they never suggested any reason why this may be happening. The last few months the issue began to happen again and I took them in for replacement another 3-4 times. Finally, one of the opticians suggested that it may be because I am leaving them in a hot location. I did some research online and discovered that some lenses will fail if exposed to heat stresses. This is commonly known as "crazing". Why it took so long for someone to determine that this may be the problem is beyond me. Also, I think the fact that the lenses are so susceptible to crazing suggests they are of poor quality and not worth purchasing. Now I have to make sure I store my glasses at room temperature, which is very inconvenient because I typically liked to have them available in my car for driving. Clearly there are issues with the quality of lenses this store uses and there is a lack of education among some of the staff to have missed this common problem of crazing so many times. The last time I went to replace my lenses they told me that this is the last time they will replace them and that now if the lenses fail again I will have to pay to replace them. I found the level of quality to be unsatisfactory and will not return to this store. read more