Don't book online unless you want to waste your time and gas! Horrible service. Do not recommend

Ashley gave me the best cut I have ever had and paid under $100.00 Dudes? You in a slump? She can fix that. It's already working for me :)

Used to be a great place to get a haircut. For two years i have been coming here and in the last month have had 3 bad visits. First one is somewhat understandable, I walked in on a Saturday at 5:45 pm, there were two girls working and they were already counting out the till. No customers in the place. They close at 6 pm she told me. I personally don't feel that closing early is acceptable but what can i do right? I go back the next day and get my hair cut when they're open, this was a Sunday. I go to work the next day and everyone is asking me where I got my hair cut, they said the back was all uneven. I thought they were just messing with me. So I go home and my wife tells me its way way off. I go back into hair masters that afternoon show the gal at the counter and they fixed it for free. The girl cutting it was VERY inquisitive as to who cut it and they were gossiping like crazy about how "Horrible" of a job the girl had done. Unprofessional in my book but they did fix it for free end result being the hair line was about 2 inches higher than it should have been. Looked like crap. No refund offered. Now today just really upset me and that's why I am writing this. Its Saturday I walk in at 5:30. I know they close at 6. A men's hair cut is 10-15 min tops right. I walk in, two girls working, one cutting hair the other sweeping up hair, no customers in line, no people waiting with an appointment on the sign in sheet. The girl sweeping looks at me and says. We close at 6 we are no longer cutting hair, rudely I might add. Needless to say, coming from a customer service background you have to give business's a chance. 3 in this case. Its sad because they are so close to my house and me and my son got our haircuts there once a month but I will no longer go back. read more

I have gotten good cuts from Vanessa and Ashley. Both very competent and friendly. I have to say though that Ashley doubles as my therapist. Some people have bartenders or actual therapists that they confide in. She is a very down to earth great listener and cool person to talk to. She takes the time to care and invest in her clients well being. It is so hard to find people like that these days. Will never go anywhere else. read more

I've been going there for over 3 years. I would highly recommend Tailor, consistently great hair cute ever time, positive attitude and friendly service. read more

Vanessa is amazing!!!! She and her staff are friendly and welcoming and she always makes me look like a star!!!!!

Although I loved the cut, the stylist (who is also the manager) always styled my hair exactly opposite of what I requested - she curled it toward my face when I asked for it to be curled away from my face. Additionally, the stylist would schedule my next appointment on her phone and then when I came in for the appointment she had "forgotten" to also put it into the physical appointment book. Which meant she scheduled other appointments during my time. After this happened for the third time, and she again only placed my fourth appointment in her phone, I've never gone back. read more

Fixed a botched haircut. Thank you!!!! I called just to see if some one could fix a cut that should be an A line. The response was come down will fix you up. I walked in with my hood on I was so embarrassed. I lost about 5 inches all together to get it fixed. But it's now what I wanted and will grow out nicely. Thanks for taking your time. read more

Took my 13 yr old son in for a haircut and I walked to Albertsons and when I came back she literally shaved his head! He was in tears! Will never go back. read more

I took my daughter here for a hair cut... All the stylist had to do was cut it evenly about an inch above her shoulders... But she couldn't get that right! She didn't even wet her hair before she cut it and it was completely longer on one side then the other. She blamed a cowlick for the issue, even though I told her she had previously had her hair up in a pony. I'll never go back. I had to fix it myself, after paying $17 dollars! Should have just done it myself to begin with! read more

Went into just to tan for my first time in awhile. Only purchased one tan so I could feel out this place. I was never greeted by the time I asked to be help, it was from a younger, smaller blonde woman who may have been the worst customer service person I've EVER SEEN! So rude! Words can't even explain how she spoke to me like I was an idiot and bothering her and how she spoke to her coworkers. I would never hirer someone like that to be part of my company. From her nasty attitude I will not return, until she's gone! read more

Love the tanning beds, besides #3, #3 has a couple bulbs going out they haven't replaced. But besides that I love it, the staff is always so helpful and friendly! Overall great experience. I only am reviewing on the tanning aspects since I do not go there for hair or anything else. read more

There was a recent change in management and the atmosphere has gotten even better. The stylists are all great , they're up to date on style and techniques. They really do well to deny the old stereotype of walk in, chain hair salons. read more

I got my eyebrows waxed here. Very friendly service from the lady. It was only 12 dollars. I'll have to try a haircut here next.

WARNING! DO NOT TAN HERE the tanning rm/bed conditions are DISPICABLE, WIDE OPEN CEILING PANELS, COB WEBS FEET LONG ON WALLS AND CEILINGS,don't think they EVER VACUUM, you can literally write your name in dust on tables and stereos(which rarely work,)NO FANS IN BEDS and the floors are covered in dirt.dust,stickers and other filth left by prior tanners, and tanning lotion on everything including floors and walls, and because they don't offer to let you view the beds before you pay for a month you're pretty much out your money or you deal with the disgusting conditions, I tried calling corporate but they conviently can't find number. The additudes of employees is LESS than professional,can't handle the opinions of un happy customers,and employees gossip about coworkers and customers NOT OK!.... read more

I think this is the filthiest looking business I have ever seen. The outside looks like something out of a Halloween movie. I won't go in if the outside looks like this. The stylist don't look very clean either. read more

The worst haircut I have gotten. Do not recommend going to this place. Service is ok but they are unorganized and should not even be open for business read more

Nice shop, friendly crew, this is the first time I've left a salon feeling so good. Color and cut by Ashley is more than I ever hoped for. Found my dream salon! read more

I highly recommend not getting your eyebrows done here like at all. First off the lady told me she couldn't see very well because she had "dollar store glasses on" and that is scary. So I have really full and good shaped eyebrows and she really did me dirty by making them so uneven and taking off so much from the middle especially on my left brow. She got wax in my hair that I had to get out. I corrected her about 3 times on wear to put the wax because she legit had no idea what she was doing. My friend was with me but had to leave the room because she was going to laugh any second from seeing my eyebrows disappear then seeing the look on my face when this lady tells me how good they look while a tear of disbelief rolls down my cheek while I look at myself in the mirror. To wrap this up she managed to charge me twice so I payed over $25 for depression until my eyebrows grow back. So anyways go get your eyebrows threaded at A1 threading in gateway because HairMasters is trash my blind grandma could do better tbh. read more

I no longer go here because I moved to Eugene and because Penny no longer works here. I've never seen a place go through so many hairdresser's in my life. When I used to come here there would ALWAYS be somebody new cutting hair. Something must be wrong with the management here. read more

Great experience. I love going there. I always get good haircuts. Staff is friendly and like to have a good time.

Salon is out dated and needs a serious face lift. Stylists are rotating receptionists while waiting on clients. If you wonder why they don't have more clients well this is exactly why. Younger stylists need s crash course on clothes, hair and how to walk without shuffling their feet. Britt D is the only reason I get my hair done there. read more

I have been going to this location for years, through all the name and personnel changes they have had. The last year every time I have been there is at least a "20 minute" wait that urns into longer, tonight will be the last time I will use them being told 20 minutes when you come in and then getting up to leave 40 minutes later and no hair cut. read more

I've never had a worse haircut in my life (it's an inch longer on one side)! When I called to make an appointment to have it fixed I was treated HORRIBLY! Hairmasters has poor service to say the least! Apparently it's against company policy to fix any haircut past a week and she reminded me of that many times. I explained that I have a little boy, a husband who's gone half the week, and am pregnant there for making time to come in AGAIN tough! She said it wasn't fair to cut someone elses mistake and not get paid for it. I told her that I was planning on tipping whoever fixed it. Plus is it fair for me to pay for a bad cut...I think not! Please think before you go the the Hairmasters in Springfield. read more

Tonya the salon manager is the worse ever. She dyed and cut my hair and it was noticeably two toned. You could see where the roots were dyed and she didn't comb it through right. Then she left dye on my face and when I asked her to take it off she said" oh I thought you would go home and wash your face."...What!! have you ever heard anything so stupid? Don't ever go to her! I have had other girls do a good job but I will not go back. Its sad really since I live so close:/ read more

came in for a haircut iv never been here before it looked nice. so i come in there was no wait i pick out a haircut i wanted in a book they had. the lady was rude sounded like pairs Hilton like she was to good to cut my hair. then she bitch about having to blow dry my hair that cost me 3 dollars to have done what bullshit is that . she cut my hair way to short and was talking to the other hair dresser about her plans she was rude and ignore me . i don't know her name she had blonde hair and was thin. read more