I had a wonderful experience at Arch Salon on Wolf Road in Colonie! I went in for lash extensions…read moreand absolutely loved the results. Abida was gentle, professional, detail-oriented, and really listened to what I wanted--a natural look with a cat eye--and she did an incredible job! My lashes turned out full, natural, and beautifully done. Arch Salon is definitely the best salon in Colonie and Upstate New York for lashes, brows, facials, and full-service hair extension services. I'm so impressed! I also highly recommend their HydraFacial, microblading/powder brows, and waxing! I'm so happy I found this place.. what a hidden gem! The salon was very clean, and I loved the ambience--calm and relaxing. You can tell they truly care about providing a great experience for their clients. I'll definitely be coming back and highly recommend Arch Salon to anyone looking for the best lash services in the area!

I liked Ashley. The whole vibe of the place is nice. I think I have to go to them couple more times…read moreto get a whole feel for them. So far so good.

I had a full face including eyebrows threading/waxing combo. The threading was great on the…read moreeyebrows but a tad painful on my face so we switched to wax which was not at all painful. Also I received a short complimentary face massage! All of this for a very reasonable price. I will definitely go back for sure.

Great service! Gloria was kind, quick, & welcoming…read more The location is perfect, parking was available & it was clean

I honestly don't know what happened to this place I came back to this mall two years ago and asked…read moreabout super Mario one of the best haircut that I ever had in my life been going to this place for many many years a cheap place $15 for a haircut is not that bad I asked the Chinese people next to the door what happened to this place they said they shut down during the pandemic and never came back I went to Barber Lounge upstairs at crossgate Mall they messed up my haircut and I missed a appointment because I had a family emergency they told me I can never come back to this place until I pay for the two haircuts that I got and one of them I miss these people don't care about your haircuts they care about the money I will no longer come back to the place upstairs if anyone knows what happened to super Mario please let me know

I ran out crying they messed up my hair so badly Update: my…read morehair is destroyed, totally fried,, i might have to get it chopped off,, my hair was beautiful i just wanted a few highlights n now im gonna look like shit for the next 6 months,, the lady had the nerve to argue with me like please stay away if you have common sense bc my self-esteem is gone after a visit to this hellhole (the yellow one is the after pic) Update: (2 days later) my hair still smells like burning flesh its constantly breaking off THE LADY STOPPED TO DO SOMEONES EYEBROWS WHILE MY HAIR WAS BEING BLEACHED AND MY SCALP WAS BURNING SO I ASKED ANOTHER HAIRDRESSER IF IT WAS BLONDE AND SHE WAS LIKE YA WASH THAT OUT ASAP,, IF YOU CAN DESTROY VIRGIN HAIR YOU CLEARLY DONT HAVE A LICENSE IM SO TRAUMATIZED N STILL CRYING I DONT GO OUT WITHOUT A HAT!!

I'm a travel nurse, and I've been to several estheticians across the country. I can confidently say…read moreshe is the best I have been to. She has treated my skin with mask-related acne. Hormonal acne, during my pregnancy and now postpartum. When I started seeing her, my goal was to control and improve my acne. I have exceeded that goal and am now confidently rocking my skin makeup-free. Her knowledge of skin and how to care for it is extensive. She analyzes your skin and gives an in-depth recommendation on a home routine. She is judgment-free when I'm not consistent with my routine and helps me get back on track. She is worth every penny. With consistency, you will see improvement and enjoy every visit, as she is not only an amazing esthetician but also an even better human being.

I did the "whatever it takes" facial and before we even got started, I knew I would love Katerina…read moreforever. Before I even arrived, she texted me the morning of with the office address how to get there and wish me safe travels. Once I was there, the space was incredibly clean light and airy, and she proved to be super knowledgeable, attentive, and caring. The appointment never felt rushed even though there was someone scheduled for right after me. She analyzed all my products that I brought & told me why certain ingredients should not be used. She then put the good ones in one pile the 'not so good' ones in another- I threw the 'not so good' ones out immediately and had no qualms about doing so by the end of our appointment together. Katerina got a sense of what my routines were (or weren't) and gave me some helpful suggestions that have since become staples in my routine and my skin is significantly better. I would certainly go back the next time I'm passing through the Albany, New York area.

Great place. Highly recommend it. Darlene is very knowledgeable and happy to answer questions.read more

I first started going here from a Groupon I bought to try getting a Brazilian. I'm so glad I did!…read moreIve been going for 4 years now and haven't looked back. She makes the process so quick and easy. She is so easy to talk to that it distracts from the process. I highly recommend going to Darlene!

When my old threading lady, Naheed who worked at Super Mario moved to New Jersey last fall I was…read moreheartbroken. She did my eyebrows throughout college and my years after. After about three months of walking around with messy eyebrows, I decided to go Arch a try. Pros: It's well lighted. Student discount. Clean. CONS: I ASKED FOR A CLEAN UP. I HATE THIN EYEBROWS. SHE MADE BOTH MY EYEBROWS LOOK LIKE SKINNY LINES. NO ARCH, NO SHAPE! WORST SERVICE EVER. So all the pros went down the toilet because customer service: Listen to what your customer desires. I'm trusting you as an expert but don't think you shouldn't listen to me. And then, don't be rude afterwards! Do not let Rubina touch your eyebrows. Yes, I remember her name, I still shed tears. It took months for my brows to grow back to normal

I have learned my lesson. Absolutely the most painful threading I have ever had done. She actually…read morecut the skin under my brow with the thread. I've had my eyebrows threaded many times, in many salons. This experience was deplorable. The woman actually said, "The first time always hurts the worst. Then you get used to it." Not my first time, never going back.

The salon itself seems nice enough, but my "stylist" (I am using that term outside of its proper…read moremeaning) was shitty and gave me the worst haircut of my life. If I lived in Albany I may come back to this salon because the owner was pleasant and it was clean but I would definitely ask for a different "stylist." My Experience: Me: Hi, I would like a VERY short trim. I just got my haircut and am only getting a trim because it is only more than $5 than a wash alone. Really, 1/2 an inch max. Her: No problem. Early in I warned her that she was cutting too much and I was freaking out. She begged to differ, said she was "fixing the layers." She wasn't. I brought it up 3 more times in the process, she didn't listen. I have a very good stylist at home who makes great long, flowing layers. Apparently that soft look didn't work for Miss Albany 2002. When she was done with me I walked out with a Jennifer Anniston circa friends nightmarish chop head. I was sad. I didn't want to talk about it. I just finished taking the NY Bar that day and I was tired, too tired to fight, too tired to cry. I smiled and paid. I even tipped her. I wish I didn't tip her. I waited two months to post this review because I didn't know if I was being sensitive about my hair immediately after getting the cut. But now I feel like I can truly say IT WAS THE WORST HAIRCUT OF MY LIFE. She didn't listen, even though I told her repeatedly. She thought she knew better. Oh yeah, she was licking her lips every two seconds, I would have bet $100 she was on meth. I even got a lot of "ahhhh...you poor thing, look at your hair, bad haircuts are the worst... it will grow soon" talks from girlfriends upon my return. Not the talks that I solicited mentioning I hate my hair, but words that fell out of their mouths when they got sight of my hair disaster. Anyway it is finally starting to grow out. When I walked out Tullio that day in Feb I told myself, "don't freak out, just wait two months." It was really the worst haircut of my life.

Walked in at 7:15 on a Wednesday, hoping I'd get in for vacation the next day. Everyone I…read moreinteracted with was very nice. I was introduced to Caitlyn, and she did an excellent job! I have long hair, just wanted a trim and a little layering/angling around my face, and a clean up of my bangs (which I regularly butcher at home). Great wash, great conversation, great cut, great styling! Mind you, this is the first haircut I've gotten outside of my normal salon back home in about 15 years. I was/am thrilled, thank you! I will most definitely go back!

Deb goes above and beyond in her service. I just moved here from the west coast and felt timid…read moreabout finding a new waxer. I have thick hair and getting Brazilians is not something I'm comfortable with doing with just anyone. Deb has the best rapport around. I already have my next appointment booked!

Deborah was awesome! She was sweet off the bat and accomdating the minute I walked in. It was my…read morefirst Brazillian wax i wanted to try it for the first time and i wanted to do something for myself so I was a little nervous. She did great getting me accustomed and making sure i was okay and giving me a lot of knowledge on upkeep and hair growth in general. Everything was clean and cute and comfortable, the music was soothing and I enjoyed talking to her as we got me through this lol I will definitely be coming back

What should have been a 15 minute service, took 30 and was of incredibly poor quality. When I…read morearrived, I was asked if would be open to getting a free wax (it seemed as if the water was just finishing training or just finished training) and I agreed to this. I understand that training services aren't just that, but there's also a certain expectation of quality. I had a Brazilian that left a lot of hair behind and the waxer pinched me a number of times trying to get the wax strips off. As I was under a time constraint and had planned for a 15 minute service, I had to stop her after 30 minutes and leave without a complete wax. She was very nice, but the service was incredibly disappointing and left me frustrated

I have been a client here for many years with nothing but positive feedback. I have recommended…read moreEWC to a number of individuals. Majority of the team members are excellent, however, the Associate Manager lacks professionalism and ability to provide customer service. As the forward facing staff member, and second in command, I would expect more. Clients deserve a higher level of service and someone with the maturity to address questions and concerns. Unfortunately, my last two visits resulted in the same frustration with this individual and her immature, unprofessional, unpolished response. Very disappointed. I feel badly for the technicians who work with her. I would not recommend this location until a change is made.