When my old threading lady, Naheed who worked at Super Mario moved to New Jersey last fall I was heartbroken. She did my eyebrows throughout college and my years after. After about three months of walking around with messy eyebrows, I decided to go Arch a try. Pros: It's well lighted. Student discount. Clean. CONS: I ASKED FOR A CLEAN UP. I HATE THIN EYEBROWS. SHE MADE BOTH MY EYEBROWS LOOK LIKE SKINNY LINES. NO ARCH, NO SHAPE! WORST SERVICE EVER. So all the pros went down the toilet because customer service: Listen to what your customer desires. I'm trusting you as an expert but don't think you shouldn't listen to me. And then, don't be rude afterwards! Do not let Rubina touch your eyebrows. Yes, I remember her name, I still shed tears. It took months for my brows to grow back to normal read more

I have learned my lesson. Absolutely the most painful threading I have ever had done. She actually cut the skin under my brow with the thread. I've had my eyebrows threaded many times, in many salons. This experience was deplorable. The woman actually said, "The first time always hurts the worst. Then you get used to it." Not my first time, never going back. read more

It's called arch.... They will arch your eyebrow and take half your eyebrow out for that form. Leave you with no hair in your eyebrows. Terrible. They get too scissor happy. read more

I was extremely disappointed. I told the lady I wanted my eyebrows cleaned up and left "as thick as possible." Despite my very clear instructions my eyebrows were left thin and angled horribly. There is no template for eyebrows.. Everyones are different and should be shaped according to the their features and their liking! They have no understanding of this concept. read more

If I could give no stars I would. I honestly wish I saw the reviews before I went here. This is not the first time I have gotten my eyebrows threaded however this is the first time I have ever left with cuts underneath my brow. At times threading can be painful so I beared it however when I got home I realized the pinching I felt was from her pinching my skin and not my hair. She didnt even remove all my hair properly and to think I paid $9...I will never return and I will never recommend this place. The person who did it was obviously inexperienced. Im so diapleased. read more

I agree with so many reviews that have been written before me. If I could give negative stars, this would be a -5. Went in to get my brows waxed, the woman was completely rude, rough, rushed, and gave me one of the most painful brow treatments I've ever had. I highly do not recommended this place. She forced me to do half the job and tugged my head around like a rag doll. She spoke very curtly and rudely towards me, the customer. read more

I went to arch with my daughter and my niece for henna tattoos and eyebrow threading. Fatima did our henna and Zakieh did my niece's eyebrows. We have always done threading at home but niece has never trusted other people to do her brows. But Zakieh did such a good job and niece is super happy with her work. She's so professional and quick. My niece felt very comfortable with her. Fatima is very talented with henna. My daughter and I just asked her to freehand a nice pattern on our hands and forearms and she came up with something so beautiful. My niece chose one of the many patterns in their folder and Fatima did a gorgeous job with it. Details are perfect and the tattoo comes out looking very crisp. Reasonable prices and very friendly staff. We will definitely be returning. Two thumbs up. read more

Its been almost an year since i've been getting my eyebrows threaded here. Most of the times, i get it done by an asian girl who works there. In the beginning, she was kinda friendly and provided very good service. Nowadays i'm so disappointed with her careless attitude towards me and her service as well. I donno if they're taking their regular customers for granted. Today, Despite clearly instructing her to be careful when she's threading as i had acne around there, she ended up messing it up due to which my skin broke out and ended up bleeding later on. Thanks so much for this. Never ever coming back again. read more

I came to Arch because the decor looked modern and clean and the screens and curtains offer more privacy than most threading places based in shopping malls. What I got was a completely botched job (jagged edges under my brows), uneven eyebrows (one lower and thicker than the other) and patches of hair that were not threaded at all - I had asked for full face threading. As soon as a couple of customers entered, the woman threading my face announced that she was done! I pointed out the jagged edges and the woman took to my eyebrows with tweezers! Everyone knows that the cardinal rule of threading regularly is that YOU DO NOT PLUCK!!! Every time I tried to raise my head and look at the hand mirror, she pushed my forehead back down into the headrest and continued to pluck! There were patches of unthreaded hair everywhere, made noticeable because she had threaded some places and not others. The unnecessary obsession with threading my hair line (which wasn't even done properly) although I had told her to focus on my face, seemed like a cover for the fact that she did not intend to fully thread my face. She insisted that I turn my face at a 90 degree angle towards her so that she could thread the left side while she was standing on my right side. Why wouldn't you just move around to my left instead of making me crane my neck! This woman - I don't know her name, but I wish I had asked - was not gentle and did not seem to know what she was doing. I don't expect threading to be painless. But i do expect you to let the coil in the thread do the work horizontally instead of entangling my hair and then yanking it straight out. I have had my eyebrows and face threaded for nearly 15 years - in NY, NJ and PA. I know what I want and how to ask for it, I know how it should feel, and I know that a bad experience is more than some pain and a few stray hairs. My experience at Arch was horrible. I will never go back. I will never recommend it to anyone....until they get rid of the woman who threaded my face on August 17 at 8pm. read more

I wanted to have my eyebrows waxed into shape. Should have been an easy, simple and quick job but the tech was rough, took a long time, tried to sell threading the whole time and basically left my eyebrows the same shape as when I walked in. I was shocked after she was finished. DO NOT waste your time with this place. I also have a bump/irritation above my left eyebrow now, something I have never had from any other eyebrow tech. Keep walking past this place and find someplace else. Don't waste your time or money in Arch Crossgates. read more

TERRIBLE. I am a flexible person, but this was ridiculous. I informed the woman to please please please just keep them as thick as possible but clean them up. I looked like I was ready for a drag show when she finished and when I told her they were way too thin, she insisted she only cleaned them up and said it was my fault that I pluck them and that's why they looked like they did(?) Made NO SENSE. She was also very rough, shoved my head here and there and the thread broke every two passes, it was horrible. The ambiance is nice, but I'd rather go upstairs to JUST THREADING where there is no atmosphere but the staff is GOOD and knows what they're doing!!! read more

I would give 0 stars if i could. Horrible, awful, and craptastic experience.. if you value your eyebrows, you will not go here. Arch-you need to shut up and pay attention when the customer is trying to explain to you that her eyebrows are thick and asymmetrical. You need to listen when she explains the shape she desires. You may not get angry when the customer needs you to stop for a moment because it's painful. She tried to explain that in the beginning, remember? You may not get angry when she wants to look in the mirror periodically. Do NOT tell you me you are a "professional" when you cut my skin and there's blood! Do NOT tell me that you are a "professional" when you leave my eyebrow looking jagged instead of in a clean line because you are sloppy and lazy and want to pull off too much hair in one stroke. Do NOT blame the jagged sloppy edges on the "way" my eyebrows grow. You pulled off wayyyyy more hair than i asked for and the LEAST you could've done was produce a clean straight line instead of the hack job that you did. Seriously, I could've done what you did with a razor blade! I've been threading my eyebrows for years and this woman was by far the worst. Awful awful. read more

I went here over the place upstairs because it looked so pretty. The ladies were polite and professional. I asked her to just clean up and shape by eyebrows, and she exactly that! She was so nice and the place is so pretty!! read more

There was one girl at arch who I went to probably 10 times who did OKAY- not great, often I would have to let my eyebrows grow in a little because in between and who I only used as a last cheap resort. Then last time I went I got a different new girl who RUINED my eyebrows- made them totally mismatched I looked like a clown and have been trying to fully grow them in for two weeks now. Won't go back. read more

Didnt take their time. Eyebrows not shapely. Very harsh work left cuts under my brows.

Anyone can take a scissor and thread or wax and pull out hair. Apparently knowing how to do that makes you a qualifed eyebrow technician. After reading reviews I was pretty hesitantly to try out this salon. The first time I went, I went to the one upstairs & a woman in her mid20s threaded my eyebrows. I made sure to tell her to keep my eye brows thick based off reviews. She did a pretty good job. Even stopped to ask me if she took off enough before going in for more. I decided to go again a few months later. This time the older bigger lady was the only one there and since Ive been warned not to have them done by her multiple times, I decided to go downstairs instead. There was only one pretty young, short lady downstairs who did mine. Again I proceeded to tell her to keep it thick and she nodded. Threading eyebrows has never been too painful for me but this time it actually hurt more than usual. *Warning: this usually means theyre taking out hair theyre not supposed to* She also seemed to be rushing a bit, even though I was the only one in the place. When she finished my eyebrows were soo thin. They had a completely different shape (my eyebrows werent too bad, just needed a clean up around my already there shape) No arch, thin completely all around. My eyebrows are supposed to be rounded boxy in the front and tapered off at the end. She made my eyebrows into Cs. She seemed to have a bit of a language barrier as opposed to the first lady who did mine, so not sure if that was the reason why she completely ignored my request or shes just an idiot. Already starting reqrowth treatments. Never going here again. To try to be a little kinder, the place is very pretty. The first lady who did my eyebrows was great. But there seems to be way more people who don't really know what theyre doing. If a generic eyebrow shape is what youre looking for, by all means come here. But if you're particular about what you want or want a shape to suit your face individually, heed the warnings and skip this place. read more

I dont think this place deserves even 1 star. I have a cut on the bridge of my nose. Salons always apply some light powder on the brows to lessen the pain. This lady started threading directly. It hurt so much, I asked her put some powder. She slathered powder all over my forehead (some on my hair), and tried to thread again. She was having a lot of trouble with it. Finally after 10 mins, she was done. And my brows were red! DO NOT GO HERE!!!! read more

Went here for the first time today for an eyebrow wax. The woman was very rushed and very rough. Didn't listen to what I wanted and did what she thought would look best. Now I have two different shaped eyebrows. She also gave me attitude when I told her to put the tip on my card, like it wasn't sufficient enough. $12 is expensive for an eyebrow waxing around here. If I could give it 0 stars I would. I should have trusted my gut and gone to my normal place. read more