I am so impressed with the professionalism, safety measures and services at the European Wax Center…read moreat the Desert Ridge location. I was very apprehensive about having such personal services done due to the current Covid 19 situation. However, my appointment was scheduled with Samantha. The CR on phone was very informative and reassuring regarding safeguards put into place for my safety. Upon arrival I waited in my car as requested to wait for a text. I was notified in short order and was met by Samantha who was clearly taking many precautions, wearing mask and face shield. There were no other customers in the waiting area. I was taken back to the service are without any encounters. Once there Samantha added gloves and explained how she was using PPE equipment and how that would help protect me. In the end my experience from phone call to service was professional and expedient. In addition, Samantha is a very skilled wax tech! I would recommend this location. Shirley T

Just thought I'd update my review to compare my experiences. I've now moved onto Hello Sugar where…read morethey do not recommend you unsolicited advice and non-requested services like waxing your CHIN like some of the staff here at European wax center did back in May/June. I have not gone back since June because of that experience and several other unprofessional circumstances concerning waxer and non-waxer staff and I wanted to stay quiet about it and not pile on complaint after complaint over the phone with the manager out of respect, but my wonderful experiences at Hello Sugar have prompted me to update this review so others can see the difference in respect and service.

I've been getting regular (monthly-ish) facials from Courtney for over 15 years now, and I cannot…read morerecommend anyone more. I recently moved to Washington DC, and have tried at least 7 other facialists, and NONE of them even come close to the quality and care that Courtney provides. Courtney is thorough, friendly, kind, and she feels more like family at this point. I have sensitive, acne prone skin, and I swear that having facials with her throughout my teens increased my confidence SO MUCH. I would recommend her to any gender of any age, but I would especially recommend her to teens or young adults struggling with acne and confidence. Courtney truly has such a healing touch. Thank you Courtney for the many years of INCREDIBLE facials, and cheers to many years to come.

Thank you so much Erin for being the best eyebrow waxer. I was so nervous coming in for my first…read moreappointment but my brows looked phenomenal. I'm glad I came in and couldn't be any happier.

I love this salon and have been going there for years. It's a relaxed atmosphere and everyone is…read morefriendly and professional. No matter what service I get, they always do a great job.

Horrible customer service - don't uphold their BOGO free new client wax. Still charged me full…read moreprice. Go get waxed elsewher

Victoria did an amazing job. I did a guest promotion, and…read moremy custom facial with dermaplane was absolutely lovely. The scalp and face massage with it was wonderful- I can't believe I ever got a facial without these at other places before now. I also felt like she really listened to what I needed, and also utilized her expertise.

Came here with my mom and had a great massage and scalp massage. They used the right amount of…read morepressure for both of us. This place did a better job then the expensive hotel in Scottsdale. The massage was a little different for both of us. They worked on different parts but feels good. The place is really nice and clean. They bring you to the quiet room where you fill out some papers and there's snacks there. Also they give you water if you like. You get to choose what type of oil scent you want. Also if it hurts you can tell them and they won't press as hard. They also have packages. So you can come often.

It was my first time at this establishment. Not only did they stay open late for me but the nail…read moretech did a fabulous job!!! It's cutely decorated, clean and our conversation left me with a smile. This is my new place to go! Next time I'm gonna get my feet done and thinking about some eyelash extensions!! Its the one stop beauty shop

I'm so glad I found Christine on Yelp! She is very thorough and makes the experience quick and…read morepainless. She uses great quality of wax and temperature has never been too hot which I appreciate. Her services are very reasonably priced and she will always accommodate the best she can to get you in - even if it's last minute!

I had an amazing facial experience from start to finish! Lorna was knowledgeable, professional, and…read moremade me feel completely relaxed. My skin was glowing, hydrated, and looked healthier immediately after the facial--I can't wait to come back and highly recommend this place! One of the best facials I've ever had! The treatment was relaxing, my skin has never looked better, and the personalized care made the experience exceptional. I'll definitely be back and highly recommend it to anyone looking for amazing skincare.

I've been going to Lorna for a few years now and it's always a great experience. This time I did…read morethe ultimate relaxing facial, eyebrow wax, and dermaplane and it was incredible. I honestly haven't felt that relaxed since before I got pregnant. At 9 months postpartum, it felt so good to finally take a little time for myself. Lorna creates such a calming environment that I inevitably fall asleep during my appointments... and she never even minds the snoring. I always leave feeling refreshed and taken care of.

Still the best nail salon!! Always super clean!!!!! So many services to choose from and they ALWAYS…read morehave the best colors!! Such a relaxing vibe!! Been going here over 8 years and can't recommend enough!! Mandy is the absolute best!! Walk-ins welcomed but always best to make an appointment. Great online system for appointments!!

I've been getting my nails done regularly for about 16 years and have never experienced anything…read morelike this. Three weeks after having my nails done at this salon, I removed the set and discovered severe discoloration and damage underneath my thumbnail. It was alarming enough that I am currently going to the ER to have it evaluated and make sure there is no infection. I can't say for certain what caused it, but this appeared directly under the product that was applied here and it is something I have never encountered before in all my years of getting my nails done. This situation is extremely concerning and may result in a significant medical bill just to ensure my nail and nail bed are safe. I hope the salon takes this seriously and looks into what may have happened so no one else experiences the same issue.

Cynthia is the best! ... Knowledgeable, personable and a true commitment to excellence…read more You are so lucky to have her in the Scottsdale area. After years of owning a home in Scottsdale, we had to say goodbye to the area. (Not sure if I wept more about missing the sunshine or Cynthia.) Now I will go out of my way to visit Scottsdale and Cynthia whenever I can. So, if you are lucky enough to live in AZ, do yourself a favor and make an appointment!

Cynthia Boggs is an amazingly skilled skin care consultant. She understands the needs of each…read moreclient and treats them individually. Her facials are amazing and her studio is a zen palace.

As a first time visitor, I had a phenomenal experience. Initially, I could not find an appointment…read morethrough the online booking portal. I reached out to the virtual receptionist by phone and she was able to help me relatively quickly. The North Scottsdale location was clean and tranquil. My tech (Yeleny) was patient, knowledgeable, and efficient. I appreciated that she asked a few additional questions before getting started which led us to switch service from waxing to sugaring. That attention to detail may have saved me so much pain, scarring, and embarrassment! Thank you Hello Sugar team for a great experience!

This is a great location; clean, beautiful inside, and very well-kept. The specialists here are…read morefriendly, skilled, and provide excellent service. Parking is also easy and ample since it's in a shared plaza with other businesses and a grocery store, which makes coming here convenient. However, the biggest challenge with this location is the efficiency of the check-in and check-out process. There is no dedicated front-desk person, which means the sugaring and waxing specialists are doing everything, performing services, answering phones, checking in clients, checking out clients, and managing walk-ins. Because of this, the wait times before and after the appointment are consistently extended, even when the staff is doing their best. The specialists themselves are great, but it's almost impossible for them to give a fully hands-on, focused experience when they're simultaneously trying to run the entire front-of-house. I understand wanting to cut costs, but the administrative side of the experience is too important to overlook. Even a part-time receptionist or intern would make a huge difference in the flow and overall customer experience. I genuinely like this location, but whether I return will depend on whether they improve this operational inefficiency. If you're in a rush or need a quick, smooth in-and-out appointment, this may not be the ideal location for you at the moment. I hope they consider adjusting their staffing model, because the specialists themselves are wonderful. I had Kenzie before and she was amazing but no longer here as of last month. I tried out Savana and she was amazing also and made the experience so pleasant, fast, and professional

Misadvertisement and business wouldn't honor the services I purchased. I clearly met the fine print…read more(customers not active within 12 months) which I also mentioned when booking. Would still not honor, will be reporting. Don't waste your time.

Everyone was great, nice, welcoming and the doctor was wonderful and very knowledgeable!read more