Great food, clean environment, and excellent service from Lee. He was friendly and attentive. Highly recommend!

I had such an amazing experience at Haidilao, and I want to give a huge thank you to Yang Min and the manager Yao. From the moment we walked in, they were incredibly warm, welcoming, and attentive. They went above and beyond to make sure we had the best dining experience possible. Every time we needed something, they were there right away with a smile and made us feel genuinely cared for. They were also so generous and surprised us with so many thoughtful gifts, which made our visit even more special. Their kindness, professionalism, and outstanding customer service truly exceeded all of our expectations. It's rare to meet people who are so passionate about making customers feel happy and appreciated. Yang Min and Manager Yao are a huge reason why I'll definitely keep coming back to Haidilao and recommending it to all of my friends and family. Thank you both for making our visit unforgettable. You truly made our day! read more

Haidilao - Hot Pot Near Me - Fremont, California

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It was our first time here, and it definitely won't be our last! The food was amazing, and the service was exceptional. Special thanks to Ming for being so friendly, attentive, and making our first visit such a great experience! read more

Yay! Finally got to try Haidilao after SO long. I have always tried the instant hotpot kits and soup broth kits at home, it's nice to have finally gotten the chance to try it. Parking is very doable! It's located in a corner of a big plaza. Once you walk in, you are greeted by the friendly staff and seated immediately if available spots are open. It's pretty spacious inside, it never feels like you have to squeeze past tables. It's very well maintained, everything is clean and it looks so cute inside with little decor everywhere! They seem to have a lot of promos depending on the days you go, but mostly for lunchtime on weekdays I believe. The pricing can be a little steep for certain items but honestly i still think it's decently priced for the most part. You pay separately for the salad bar and the soup broths are charged individually. The order process is easy, you order off a tablet but the staff will guide you through ordering and everything on your first visit. The staff is super attentive so your table is always clean and they will go over special item orders and when to best enjoy them based on cooking times. Overall, if you head to Haidilao, you are heading in for a good time. The food is great, services is great, and the atmosphere is very comforting . A fun place to visit with a small group or even by yourself if you're hungry enough :) read more

Haidilao - (RIGHT) Passion Fruit Soup Base & (LEFT)Tomato Soup Base 番茄火锅(四宫格） - Hot Pot Near Me - Fremont, California

My wife has been asking me for over a year to try this restaurant because of the famous League of Legends team, T1. Apparently, this is one of T1's favorite hot pot spots, so we finally decided to give it a try today. From the moment we arrived, I was pleasantly surprised by the warm and welcoming service. The staff had aprons and hand towels ready for us, which was a thoughtful touch and made the experience feel very accommodating. As for the food, I think the soup base could use some improvement. In my opinion, it lacked depth and could benefit from more flavor. I also think an all-you-can-eat option would be a great addition to the menu, rather than offering only set combos and à la carte selections. Overall, the excellent hospitality made a great first impression, and with a few improvements to the food and menu options, I think the experience could be even better. read more

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NOMd: seriously tried so much but my favs were the spicy pork broth, sweet potato glass noodles and the beef skewers.... those beef skewers are a MUST. we literally got 6 orders which still wasn't enough. service, etc.: we went for a birthday and they really go all out here with the decor, photo opps and goodie bag. the dancing noodles are super fun and cute too and tasted so fresh and good. i wish they had at least one extra large table to accommodate larger parties though we were super crammed with the 9 of us. read more

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The lunch combo was a great deal! For $27 you get protein, veggie or mushroom or tofu, side dish and carb, and soup base. Senior discount available at $20 for the same combo. You still have to pay $4 per person for the sauce / salad bar. You can opt out if you are okay eating without the sauces. Service has always been attentive at this place. You still get an apron but now it has changed to paper apron. Everything else is pretty much the same from when this place first opened its doors at the Fremont location. There is also a late night happy hour special where most dishes are 31% off. It's easy to overorder when there is a discount so watch out for that. So far Haidilao has been my favorite place for hot pot, and I cannot wait for more Haidilao in other Bay Area locations such as Serramonte. read more

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Came here for a birthday dinner (adult) and keep in mind this is a review for summertime. Parking in the mall area was easy. We were seated outside and it was hot. Unfortunately, the air they have setup outdoors does not cool you down. Between the spicy soup and spicy sauce I ate, I was definitely feeling the heat. I recommend sitting indoors if you can get that reservation. Food was good and we had soju (order one at a time or it gets warm), we ordered rib eye, lamb, vegetables, and up to 4 different soups bases. The robot servers were cool and if you mention the secret phrases they do give you a freebie for the table not per person. Dessert was ube or vanilla ice cream. They sang happy birthday and we ordered the hand pulled noodles which came with a noodle dance show. They also sang happy birthday and gave the birthday girl a matcha cheesecake. It was fun and we all enjoyed the food. read more

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We came here for an after work gathering, and everyone had a great time! The last time I visited this restaurant was probably back in 2023, so it was nice to be back. We had a reservation and were seated quickly upon arrival. We chose four different broth bases, and all of them were flavorful. We ordered plenty of food along with a few pitchers of beer. They offered a wide selection of meats and hot pot ingredients, so there was something for everyone in our group. We also got to enjoy the face changing mask performance and the noodle dance! Highly recommended! read more

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Always a great time here!! Our server Ming was very helpful and she checked in with us consistently making sure the quality of our food was top notch and that we had adequate water and napkins! One of my and my husband's favorite locations! read more

Haidilao - Hot Pot Near Me - Fremont, California

We come here whenever the hot pot cravings strike! There aren't any hot pot places closer to us so we make the 35+ minute drive. Today we came for a birthday celebration. We tried a soup base we haven't tried before (fish maw and chicken) and it was so good! I would definitely have it again in the future. Our server was Ming and she was so expedient. When she saw that I clumsily spilled my drink, she was there with napkins, a wet wipe, and a new drink. She honored my request to have a quiet birthday celebration and gave me a little gift. Thanks Ming and the HDL staff! read more

Haidilao - Spicy pork bone broth (left) and fish maw and chicken broth (right) - Hot Pot Near Me - Fremont, California

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Great food and service, but be prepared for a long wait. We were seated after an hour on the waitlist. The soups (tomato and spicy pork) were delicious and served quickly, however our hotpot food items took nearly 45 minutes to be served. We were so hungry and drank a lot of soup while waiting for our food. LOL The waiter told us their kitchen was too busy, he was sorry for the long wait and offer us dessert. We also had to remind them on a missing fish fillet. The staff apologized again and offered a $5 discount. At the end of the meal, we checked the bill and found out the $5 discount was not there and they charged us for open sauce fee which we didn't order, and there was another 15 minutes wait to get our bill corrected. Total dining time was 2.5 hours + 1 hour waitlist time, record breaking for us. Never had hotpot meal taking this long. read more

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Haidilao is my fav go to spot for hotpot, service is fast, efficient, and very welcoming. Our server Ming was so attentive and friendly. She made sure we were all taken care of and service was great. If you go during their happy hour as well you get your money's worth! read more

Haidilao - haidilao happy hour - Hot Pot Near Me - Fremont, California

Truly the best place for a birthday celebration! They aways go above and beyond to make the evening special. We ordered the following and highly recommend this combo! - 4 types of soup bases. Tomato soup base, pork bone broth, spicy beef soup base, tangy passion fruit soup base. I loved the tomato and tangy passion fruit! So flavorful. - Wagyu beef tower. Just dip for 10 seconds and you'll get it perfectly cooked. - Seafood platter. They give you quite a lot! - Dancing noodles. Always so fun! They let you select the song, so I chose Swim by BTS ;) - Mixed vegetable platter. Always a good addition. - Mushroom platter. Love this and would get it every time. - Tri-color vegetable noodles. Remember to not overcook! - Seasoning buffet. A must. So many side dishes and dessert options. Snacks too! The snacks are too good. Get your secret codes ready for more free stuff! We also got a kids meal because we have a baby. read more

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Came again for the first time in months and their quality does not miss. We got a reservation for a Friday night dinner, and the place was, as expected, packed. Their service is always great, everyone helps you out quickly and always checks in to make sure you're doing well. Our server, Ming, was so attentive to us and kept our waters full and our table clear. As always, food was great and the quality of their meats is always high. I always enjoy my dining experience at Haidilao and will be back! read more

Heard this was a popular place so decided to try it out and see for myself! Right away, as we go to the entrance, we see a cart of snacks and drinks. Gave me a good impression. Thought that was a nice gesture for those people waiting for their table. We were seated right away and there was no line for a Friday night. Once we were seated, we were given a bib/apron, hair tie, snacks, and wet naps. Thought that was a nice touch. I use the restroom and they have complimentary mouthwash and feminine products. Thought that was nice too. My friends and I ordered four meat dishes and tripe initially, just to see how much we could eat. The meats were good. The tripe was okay. The soup was good. Ordered the pork bone broth. But sadly to say, after spending $130 (before tax and tip) on just those items, we were still hungry. We decided not to order anymore food and just go somewhere else to satisfy our hunger. I left disappointed. If you want to be entertained, then yes, they had this man in a mask dancing when we arrived. They also have a noodle dancing guy. They also celebrate birthdays. read more

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The service was poor and I did not leave satisfied. Our drink didn't arrive until midway through our meal, and I'm baffled by the lack of service especially considering the restaurant uses a robot delivery system for extra assistance. Even after ordering about $130 worth of meats, sides, and a single drink for two people, we were both still hungry by the end of the meal.. The biggest issue was the value. For the price we paid, the quality and portions simply didn't justify the cost. One thing that they do well is the decor which seems tailored to families with young children. read more

Haidilao - Hot Pot Near Me - Fremont, California

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We came here for a birthday and the service is really exceptional. Our server was really attentive and constantly made sure we were taken care of and even came out with some birthday goodies and had a dessert too. The ambience is nice and the space is very big. Now my honest review on the food, it's good, but severely overpriced, you really do pay for the service. I don't personally think it's significantly better quality wise to justify the price tag, imo , you might as well go to AYCE for the same price, actually for far less. Having to pay for sauce bar, and each soup base, it adds up quick. They do have some late night happy hour offers, but other than that, it doesn't really stand out. We enjoyed our time and experience here, but likely will stick with AYCE. read more

Haidilao - Hot Pot Near Me - Fremont, California

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What can one say again? And I am NOT paid to post this on Yelp. This is HaiDiLao...it's world renowned and has a quality standard that I must honestly say is WORLD class! They have brought over from Asia the work and service etiquette that makes YOU feel like you deserve and WANT to come here. And this place isn't that cheap! But you leave feeling like you got MORE than what you paid! From the free snacks while you wait in line to the aprons to keep your clothes stain-free to the cute toys for kids or the free kids platter with chicken nuggets! The insightfulness of the management at the head office is meticulous! And NOW they have Happy Hour set menus and late night Happy Hours as well! GREAT for your post clubbing and karaoke munchies! Or if you happen to be a poor office worker that just finished a 16 hour day and are in need of a blessing of food. HaiDiLao has it until 2am! Food quality is spot on. And variety is wide. You could bring your friend who isn't into hot pot and they could still order egg rolls! Having said that...leave them at home, keke. We've been here many times and have never left disappointed! Today's service was brought to us by "Scarlett!" She, like all her predecessors, approached us with a smile and professional appearance and attire. Just like you would expect in Asia. So to you, Scarlett, I say....! Thank you for tolerating all our questions and requests. I know we had many! But you always came over with a smile!!! (HaiDiLao management pls let Scarlett read this compliment!) I will finish with this....we were all heading out the door and the usual workflow is to get a soft serve ice cream as you leave. Well, today the machine was out of order!!! Dun-dun-daaa.....!!!! Scarlett happen to see us at the defunct ice cream machine and asked, "How many do you want?" We said TWO. And she ran over and dug out 4 mini Haagen-Dazs ice cream sticks from their fridge for our party of 4 adults to make sure everyone was satisfied! Is that service or what??? She's got eyes like a hawk, memory like a camera, and a heart like an angel. This is the HaiDiLao experience.... read more

Hot Pot is always fun! And this is a lively ambiance and the service is really good. Warning: The Spicy broth has a LOT of chili oil floating on top. Make sure to stir it before serving as a member of my party took a big sip of the oil at first and it made her throat close up. The food is good yet the portions are small and the prices are very high. The bill was $200 for 4 people and we were all still bit hungry after. read more

Haidilao - Hot Pot Near Me - Fremont, California

I love going to Haidilao when I'm craving hot pot. It's always an experience since the ambiance here doesn't compare to other hot pot spots. I love getting their mushroom and tomato base and honestly all of their choices are delicious and tasteful. The host and servers we had were very attentive and checked in on us often. read more

Haidilao - Hot Pot Near Me - Fremont, California

Came here for lunch on a Sunday. First time trying it. It's a good experience but very expensive. $180 for 3 ppl. It's good for special occasions. read more

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Haidilao usually is known for good service, but the wait and eating experience was horrible Saturday dinner at this Fremont branch. Waited an hour to get seated, another hour for mushrooms to come out, then meat, another hour for fish, after endless waiting we left at 10pm. They were understaffed and service took a while. The sauce bar was underwhelming, the fruits/snacks were not too exciting. We got complimentary brown sugar mochi for the wait (which we also had to wait longer for), they were warm and delicious. read more

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This was my first time visiting the Haidilao Fremont location. We traveled from San Francisco because my friend told us about a promotion they were offering for members: $1.99 Angus beef and $3.99 lamb. You can order unlimited Angus beef and lamb so if you have a large group and can eat a lot of meat, this promotion is a great option. Just keep in mind that you can only choose one of their available promotions. The restaurant is very cutely decorated with balloons and adorable pictures of their mascot. The staff was friendly, welcoming, and attentive. They asked if it was our first time visiting and patiently explained the different promotions and how to place our order. They also provide complimentary snacks, hair ties, aprons and phone stands upon request. Our server, Scarlett, was especially patient and attentive. She thoroughly explained the promotions and checked on us periodically to make sure we had everything we needed. Since the restaurant is located in a shopping mall, parking wasn't an issue. I can't wait for my next visit! Don't forget to take advantage of their BOGO deal on select drinks as well. read more

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Came here with my partner for a late dinner. I'm talking "an hour before they close" type of dinner at 1am. The service was still great, they still delivers and makes us our food and drinks perfectly. I did get some disgruntled looks from employees as they clean the sauces at the end but that's alright, very understandable haha. Food is great, meat is fresh and delicious. I got fermented rice and lychee drink and not sure if i would order again, took me by surprise and i didn't like the fermented rice part. And also something about this location is that they never give you the free stuff if you say the phrase to them...maybe i'll try again for the 3rd time next time ;( read more

Haidilao - Shrimp Balls with Cheese(熔岩虾球）Haidilao Signature Lamb Combo(海底捞招牌肥羊麻辣烫） - Hot Pot Near Me - Fremont, California

While there is always a risk of cross contamination - I really apperciate the fact that they list INCLUDING SOY, on their menu for contains allegens for every dish, protein, vegetable etc.. I'm able to swipe on their tablet and be a bit more rest assured that I am have agency and can make informed decisions as a consumer here with less surpises. - It's been quite difficult at establishments where I inquire if certain soups have xyz allergen and they'll say, 'nope, no xyz allergen', and I will say, 'but abc soup base has xyz', and they'll go, 'yeah you're right'. **I would still speak to the staff here and as always have your epi-pen if you have allergens. - Their sauce bar was a bit more difficult as the wall has the allergens listed in the background - which I never I had noticed until now. Not sure if that's new but it was helpful - hoping that they'll have (if not already) any allergen accessible menu for sauces and everything not just on the wall. - Food is always good. Ambiance depends on day, etc. But, generally a good time. I recommend this for parties of 3 to maybe 5/6, maybe you can push it more but it depends on size of all participants. I only go with fam here so. - Quality is pretty high up there of all the ingridents etc. - P.S. Currently they have ube soft serve.. just FYI. read more

Pricey, and I would have given it just 4 stars if it's for the food alone and not for the Bian-Lian performance. We heard about their Bian-Lian (face-change) performance and called ahead to book a table for a time that it'll be performed (7:30-8pm). It did not disappoint. What an honor to be able to witness this amazing art, a secret tradition passed down for generations! The artist was smooth and entertaining, and even gave my parents in law a beautiful souvenir, which they appreciated very much! The food itself is wonderfully presented, and everything is fresh. The "salad bar" is very good and will fill you up by itself, with seaweed salads and pickled mushrooms and all the condiments you could think of (hello, chive pesto!) We ordered the four soup special, which was a pot quartered into four sections, each with its own flavor soup that you can select. I picked a spicy soup which I soon regretted as it made the food too spicy to even taste the dipping sauce that I worked so hard to create read more

Haidilao - The Bian-Lian performance - amazing show - Hot Pot Near Me - Fremont, California

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Came here on a Friday night with my fiance. We got the pork bone broth soup and they also had the buy one get one Wagyu which is a deal ! Ming was our server and she did a wonderful job in taking care of us making sure we were always good and asked if we needed everything. Great service A++ read more

Pretty expensive for what you get but I liked it. I would come back again. And get the dancing noodle read more

Haidilao - Hot Pot Near Me - Fremont, California

First time coming to Haidilao. Food was delicious and our waitress Ming was very kind and helpful.

Always an amazing experience with fast service and delicious options It is NOT AYCE, it is by plate but definitely check what promos they have going on Haidilao is really good with their promotions! On the pricey side but for good reasons Quality of vegetables, meats, sides, drinks is phenomenal Haidilao is my #1 for hotpot! read more

Haidilao - Thai Tom Yum Hot Pot 冬阴功（四宫格）Haidilao Signature Lamb Combo(海底捞招牌肥羊麻辣烫）Haidilao Angus Beef Combo(海底捞招牌肥牛麻辣烫）Top Seller* - Hot Pot Near Me - Fremont, California

We came for the lunch special . For two people We get to choose two meats out of 5 . We got Australia lamb shoulder , angus beef short plate ( fatty beef ) . Each person has a tray of vegetables, 2 beef balls , fish tofu and tofu square , white mushrooms, tofu noodles , 2 slices of spams , imitation crabs. Soup base is free with this $19.99 lunch special . We got chicken & pork belly in black pepper soup and pork bone broth . If you go for the all you can eat meal . You need to Pay $13- $18 per person for the soup broth . But you can reorder more protein from 5 choices including seafood . The salad , dessert, snack , fruit and sauces station is $3.99 extra per person for the $19.99 lunch special . I enjoy their fruits like red rambutan . It is sweet and juicy . The spicy mushrooms salad and cold fish skin salad are very tasty and not seen in other hot pot restaurants. Excellent service . Their restroom has hand lotion after you wash your hands . Mouth wash on the wall , Q tip to fix your eye make up, and special cleanser inside each stall for toilet seat and toilet seat cover . You can get free paper containers to bring the remaining soup broth home . At the end the soup becomes very rich in flavor and tasty . They offer us some carbs ( rice or noodle ) and we both got one can of diet coke . We will return soon to try their all you can eat special. read more

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The service and food were excellent at Haidilao! This was my first time here with a group of 5 people, so we made a reservation online 5-7 days prior for a birthday celebration. We ordered 4 soup broths and combination of meats & vegetable mixes. The price is definitely worth it in my opinion because of the experience and quality food. We also got the hand-pulled noodles, where they asked us to request a song and included an entertaining dance. Everyone here is welcoming. They also have free soft serve, snacks, and fruits. Our server, Irene, was extremely nice and accommodating to our orders and requests. We had some rain leaking to our table from the outside, but the staff made sure we stayed dry and were comfortable. Irene also offered to take a picture for us and sing happy birthday, which was really sweet. She went above and beyond. Thank you! read more

Haidilao - Hot pot - Hot Pot Near Me - Fremont, California

Love how this place is bright, clean, and spacious! A great place for a group, family, and friends. We ordered two different broths, mushroom and tomato! Both super flavorful. At hot pot places like these it's easy to lose sight of what you order since it's so fun to select from the list! Loved the ribeye and deep fried buns with condensed milk. We also ordered veggies, noodles, and everything!! Ok remember to go towards the back to the sauce station and gather all your sauces or cilantro, onions, and more! Then when you're ready you can head to the dessert station towards the front side. There is ice cream and jellies!! So fun with a group! Service was also on point here! read more

Haidilao - Fried mantou or buns with condensed milk - Hot Pot Near Me - Fremont, California

Had this for their 9:30pm happy hour on a Friday night. I loved this place! Service: 5/5 (our waiter was so nice and helpful) Ambiance: 5/5 (the place felt so inviting and we had happy ppl around us celebrating all night) - also had the dancing noodle experience and that was awesome! Now for the food: 4/5 - this is for the soup selections that they have. While a lot, the tastes for them were good but not out of this world. The tomato and spicy were my fave. The meats were fresh and every dish was a quality one. Sauce/seasoning bar can be added for $3.99 which you kind of have to add for the full experience. I do think for a place that isn't all you can eat, the sauce bar should be added without a fee as to me, sauces go hand in hand with hotpot naturally. But there were so many other additions at the sauce bar that made the additional price worth it (snacks, cold items, and ice cream on the other side with Asian dessert/toppings). Overall my experience was amazing and also got to experience the "secret phrases" to get a free toy and free tomato soup base! Would def go back for the vibes and happy hour made it more worth it than paying regular full price! read more

Haidilao - Hot Pot Near Me - Fremont, California

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We came here because we saw the meat o clock promotion on Instagram! But first of all, I wanted to give a huge shoutout to our server Scar. By far, the best customer service. She was very attentive, gave great suggestions, and took note of my cousin's peanut allergy! Our waters were always full, and she was very helpful with our questions. Now for meat o clock(M-Th before 5pm and Fri before 4pm) : It's $20 for ayce meat (angus, pork, chicken and prawn), but it doesn't include the broth, veggies, noodle, sauce bar, etc, but it was still such a good deal! Also make sure to get the ice cream after your meal! It's over by the front, and it's currently vanilla and taro, it's very yummy read more

Haidilao - Promotions - Hot Pot Near Me - Fremont, California

Came here for the Jackson Wang Magic Man 2 Meal... AND THEY SOLD OUT OF PHOTOCARDS :( Highlights of our meal were the thinly sliced beef, tomato broth, and the dancing noodle! Everything is good quality, but be prepared to spend a pretty penny. Service here is very quick, and I would especially recommend coming here for a birthday and begin collecting points via their membership! read more

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We had a birthday party of 10 people and it was an amazing experience. Ming was on top of our orders and kept checking in with us to see if we were having a great time. The food was amazing and we will 100% be coming back another time. read more

We came to Haidilao to celebrate a birthday. They decorated our table with for the celebration which was very nice of them. Ming was our server and she provided excellent service despite it being so busy. The tom yum soup base is our favorite. Perfect balance of sour and spicy. Food is amazing as always, freshly served and great quality. Always a good time coming here! We even received cute little gift bags this time around! read more

Service: First of all, the best customer service hands down. From when you are seated until you leave - they really know how to treat their customers. Ambiance AND amenities: They literally have thought of everything you may need to fully enjoy your hot pot experience. Need to tie your hair out of your face? Need to wipe the splatter off your glasses? Need to freshen your breath? They got you covered! And oh, celebrating your birthday? They'll make you feel so so special. Food: I've been here 2x in a month.. so that means something. The food and experience are all worth it. It's great to share with a partner or group of friends. The quality of meat and flavor of broth have all been good. My personal fave is the Tom Yum. Bonus tip: EVERYTHING (almost) is 31% after 9:30pm on weekends and 8:30 on weekdays. That is more than tax off! And no having to wait for a table either. read more

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