The WORST company I have ever dealt with. Specifically the Lubbock, TX location. I order often from Wayfair & most recently Birch Lane. Not a single one of the deliveries has been timely or accurate. You are unable to get anyone on the phone & for information you have to show up at the actual location. Last week my husband went to the location & spoke with the 'multi-terminal manager' - Kelli- who rescheduled our delivery to today. She forgot to make a note of that today I received a call wanting to schedule our white glove delivery service to Thursday. So now we have changed our work schedule to accommodate today & she couldn't take the time to notate the delivery. Every single one of the last 5 deliveries we have ended up picking up ourselves. This company is unprofessional, untimely & complete chaos. 0/10 I will also look to shop elsewhere to ensure I do not have to deal with this delivery service ever again. read more