They lie!! The person who attended me told me that if I get the warrantee that I would get a new…read moretable. They decline my request and apparently they can't do anything about it even if it's manufacturers defect. Montague is another issue that apparently everything's online through email. It's not worth the time so now you can't even get reimbursed for the full warrantee which is a total scam. I could see why this place closed down where I live it's the worst!!!

me venderam um sofá, ligaram falando que não tinha mais que era para escolher outro modelo, eu quis…read morecancelar e depois me ligaram falando que tinha é me mandaram um com vários defeitos no primeiro dia não encaixava, mandaram um montador deles e ele trocou várias peças buscando do sofá de amostra da loja deles, depois fui vendo os outros defeitos enfim, paguei o sofá e usei 3 meses já não está bom para usar mais

Sydney is AMAZING! She the kindest, most helpful, positive and knowledgeable person we have…read moreexperienced on our "couch hunt." Sydney really listened to us and she could see the similarities in the different couches we liked. It made the process less overwhelming. We love Boston Interiors for the outstanding design associates and the choices they offer. Thank you Sydney!!

After 10 weeks of waiting for our two bed frames, serving table, half chair with ottoman, and couch…read more- it came out to little over $15,000. Now that is a lot of money. And I expected better from Bethany and the team. The reason behind this one star is I am going to come out as a Karen. The people came over, delivered and put everything together. Literally the first night, one of the screws on the bedframe was bent. Now this makes me wonder the person who was installing this was thinking "eh, they wont see this." Guess what....we saw it. So we called them to ask can they either send us a replacement part so we can fix it? No of course not. They needed a technician to stop by. That took 9 days. By the time the technician came, he fixed it under 5 minutes. Wonderful! But again, you could have just mailed it to us. We even showed them photos of what it looked like. So ridiculous. With the amount of money we spent on this, these team should have had an urgent need to take care of this ASAP. Not wait 9 days. Bethany, I hope you are reading this because I will make sure I would never recommend this to anybody every again.

Gracefully Restored has been my go to home decor store since they opened in Holliston a few years…read moreago-- they're now located in Hopkinton. There is absolutely no store like this and truly unique finds. I send all my family and friends here. Not only that, but Sue the owner also does custom arrangements and interior design. I've often come in showing her pictures of a room, and she curates and designs a space on the spot. Sue truly has an incredibly rare talent and eye for design that cannot be imitated. Other stores may try to duplicate her looks, but they don't even come close! Sue is the real deal, and is always ahead of the trends - often setting her own. She has really great pieces, and love to support women owned business. Go check her out, you'll never go anywhere else!!

Upon entering Gracefully Restored I was greeted by the owner, I felt able to browse, and never…read morepushed to make a purchase. The decor is vast and fairly priced, and more than that, I was so inspired with ideas to bring to my home! Gracefully Restored is classy elegance, original pieces, at fair prices!

I started shopping at BoConcept years ago, originally their store was in Cambridge. When I moved…read moreinto a new apartment building, they gave me a list of all of the furniture that they had used to stage a model apartment. This was how I learned about the store and I fell in love with the furniture. Over the years I have bought most of the furniture that is in my home from BoConcept. It's beautiful furniture, modern, but at the same time inviting, comfortable and pretty. I think the last time I bought some thing at the store was about three years ago, and my furniture has always worn very well. I had a problem with one of the furniture pieces that I had purchased three years ago and I called the store to let them know. I think my experience with customer service is that it's not usually good when I called places, so I felt a little bit nervous calling. I can't even tell you how helpful Louis was, and how much better I felt after speaking with him. They are repairing the flaw to my furniture piece, and I could not be more impressed with the incredible customer service that I got. In an age of lacking Customer Service, BoConcept was the opposite. They were helpful, understanding and kind. I would highly recommend this company as well as the store. You will not be disappointed.

BUYER BEWARE!!! Lies, non-existent customer service, missed delivery dates, zero communication, and…read moreconstant excuses. I waited months for a furniture purchase while delivery dates were missed multiple times, with delays disclosed only after I repeatedly chased the store for updates. There was zero proactive communication throughout the process. I've had the great misfortune and displeasure of having to deal with Anthony Goode, one of the proprietors. He needs to get a serious lesson in customer service and hospitality or get out of the retail business. After the second missed delivery, he was unapologetic, deflected responsibility, and refused to provide a guaranteed delivery date. When asked to put everything in writing--including delivery commitments or compensation--he insisted on phone calls only, an apparent attempt to avoid a written record. After extensive back-and-forth and continued refusal to provide basic accountability or a firm delivery date, I was forced to cancel the order. Despite this, the business has refused to issue a refund of my 50% deposit. This is an unscrupulous and deceptive business operation that avoids transparency and accountability at every turn. Save yourself the time, stress, and money--do not shop here. Buyer beware!!!

Meh. People working there don't want to be working there... I understand they work on commission…read morebut could still be a little friendlier. Items are marked up then marked "sale" but in reality their "sale" price is what you'll pay somewhere else... Wasn't impressed with the furniture like I thought I would be. It was okay. The down in the dumps service annoyed me more than anything. I expected more from Macys. Still worth a shot to look around if your shopping for furniture.

This is by far the worst furbiture store experience I have ever had. Avoid this place, unless you…read morelike hassle and inflexibility. The system here is from the 1990's befote the internet was invented. Whatever you buy here, once your credit card goes through is unchangeable. They have no furniture in stock ... everthing in the store must be ordered and delivered. Add $300 to the cost of any furniture you buy for delivery. You heard that right ... $300 delivery fee! Non-negotiable. The worst part ... if you buy a dining set and decide you want two more chairs once its delivered ... $300 more for delivery of two chairs! We (regretfully) bought a couch here and after it was delivered, decided we wanted the matching ottomon. The $400 ottomon had a $300 delivery fee attached. 'You shoukd have bought it with the couch', they said. It's almost like they don't want to sell furniture. The wirst is the total inflexibility of the system. We ordered a sectional couch, which would take almost a month to arrive. Three of the pieces were delivered in 1 week. The other two pieces would be delivered in 5 weeks. We paid one $300 price for the two deliveres since it was the same order. However, when the couch arrived, it looked totally different in our living room than it looked in the showroom with a million spotlights on it. We called to ask if we could change the color before the next delivery of the last pieces came. They told us we would have had to pay something crazy like a 20 - 30% restock fee plus another $300 delivery fee to change the colour. The couch was $4,400. That would mean over $1,000 to be able to change to the different colour. We live 10 miles from the store!! Jordans, Bob's and just about any other furniture store offer a satisfaction guarentee where if you don't like what you buy, they'll exchange it for free! Macy's won't help you. So, now we are stuck with a $4,400 couch we hate. It looked and felt great in the store. It looks like shit in our living room ... and even worse, it feels like shit. The soft, foamy cushions in about 3 weeks of use lose their fluffiness. There is a crater where I have sat to watch tv and when you sit in the cushions, now your ass practically touches the frame below. Read the reviews of Macy's couches and you will see this is a common theme. I'd expect this from a cheap couch ... but a $4,400 couch that now feels like we bought it at Big Lots. Pardon my french but fuck this place. The staff here suck ... they are unfriendly, swarm you like flies when you walk in ... stalk you around the store like Michael Myets while you are browsing and then are of zero help after the sale. Seriously, I hate to give this place even one star. Delivery fees 3x the other stores ... no in-stock inventory at all ... total inflexibility on exchanges ... it's just a huge nightmare dealing with this place at all.

Mom and I came in looking for a couch. Susan Gattozzi approached us immediately, and showed us…read morefive of them. She made helpful comments, and was warm and friendly, but not pushy. We settled pretty quickly on the design, having looked a bit online before we arrived. We spent a while on fabric choices. Susan quickly ascertained our tastes, and located some truly beautiful material. She suggested velvet for the log cushions, and found a shade that blends with the floral fabric. Susan is a very effective saleswoman. I would be delighted to deal with her again. Forgive the speculation in a review, but I hope the company comes through on delivery and quality. Reading some of the other entries makes me shudder.

The investment I made in the dining set turned out to be the worst and a complete rip-off. It felt…read morelike I wasted my money by throwing it into the ocean. The dining set that I purchased was made of flimsy material, which got scratched after just two uses. I reached out to Ethan Allen for assistance, but they put the blame on me, claiming that I didn't use it correctly. My advice would be to not waste your money on their products. I bought a kitchen dining set from another place that costs 10% of the Ethan Allen dining table. Surprisingly, this kitchen set turned out to be much more durable and sturdy than the paper-thin Ethan Allen dining set.

So a few months ago I wrote a post on my local town website, What's up Wellesley, looking for a…read morerecommendation for a reasonably priced runner rug. A bunch of people recommended Sudbury Rug and Home. I just want to let everyone know of the positive experience and excellent customer service I received from Nancy, the owner there. She worked within our budget and lowered the price of the rug we wanted, significantly, so that we could get the one we wanted. Once the rug was in stock she notified me immediately and set up an install time that worked with our schedule. Nancy actually came with the installer to our house and couldn't have been nicer, even offering to hold my crying daughter as my son was simultaneously having a meltdown (good times). The rug came out perfectly and they even offered to bind some leftover materials which we used to create a small mat at the bottom so our tiny dogs would be able to actually climb up them. Overall we couldn't be happier and would highly recommend Sudbury Rug and Home.

Amazing experience in every way. Nancy provides a wide selection of carpets/rugs and expertise in a…read morerelaxed comfortable shop. We have purchased two rugs on two separate visits and couldn't be more pleased. Sudbury Rug and Carpet is our future go to place for all things rug. Thanks to Nancy and her Staff.

They abruptly closed their doors in December 2025, leaving people without the furniture they paid…read morefor. Seems Robert Richards, who took over in 2022,ran the business into the ground.

Closed. They went out of business The doors were locked and couldn't get a chance to look for…read morefurniture. Too bad. It was a nice store

This little store has a wide array of vintage items, from jewelry and coins to dressers and desks…read moreand small furniture-- and everything in between . They even have all pieces of silverware in case you're missing something. And, the prices are fair, in my opinion. They've been there for many years , so they're doing something right ! Owner and staff ready to help customers .

Varied yet selective collection of vintage and antique treasures from furniture to memorabilia to…read morebooks to advertising, cookware, and so much more. A large basement with additional stalls almost doubles the size of this consignment antique shop. Clean, organized, accessible antiques in nooks and crannies everywhere on this Old Main Street shop in historic and charming downtown. Good value, excellent selections.