Colby was very easy to work with, had fair pricing, and did excellent work. He and his team…read morerepaired the wall behind a washing machine that was installed improperly by Home Depot, which flooded my home. The repair finishing work was great with attention to detail. Would recommend this company for any water damage repair you may need.

It started with a clogged H-vac pipe. 3 quotes and 3 estimates later Colby from Water Damage came…read morein and gave us a very competitive quote. Treated us like family and is now doing the job. He came in took a look around and came up with a great plan of action. I'm telling you this man knows what he is doing. I'm no professional in restoration or water damage but he explained all the in and outs of the task at hand. He had dehumidifier going several fans to make sure everything dried. It was as simple as 1,2,3 and boom the wall is dry and the drywall is fixed. He even was able to paint match the old color of the wall and the ceiling. I am telling you this is no easy task. If you ever need any water damage work done this is your guy to call. I know that hopefully not soon. Any project that needs to be done on our home Colby and his company are going to be the first we call. Thank you again!

Chase is so honest and helpful. He did a great job by checking the attic that was leaking water and…read moremade sure that there was no mold and gave us great suggestions.

We asked them to come out after a toilet leak back in March 2025. They were great in the moment,…read morebut after being paid by out IN FULL by our insurance company, they raised the price and asked us to sign something saying that they were to be paid even more money (which we refused because again they were paid in full). Now they are harassing us for the so-called remaining balance. We have repeatedly explained to them that they were paid the agreed upon amount of $11k+, but we are still getting emails from them asking for more money. I wish I had called an entirely different company for my house flood rather than rely on the Google search I had to do that morning. Hopefully, this review will help you avoid a terrible mistake.

Had a water mitigation need. Jarrod Woeller was a great technician. Communication was quality, told…read moreus what to expect, and pricing was transparent.

The remediation was great. Ryan and Jarrod were awesome with the remediation. They got rid of the…read morewater and responded quickly to get started.

These guys are great! Instead of selling me on an expensive package, they let me know my damage…read morewasn't too bad and gave me free advice to fix it! I will definitely call them back and trust them if I have any other water damage.

TLDR: Though we had no issue with the quality of Austin Flood & Fire's work, we had multiple…read moreegregious billing issues, to the point that it's difficult to believe they weren't intentionally trying to overcharge us. 1. Austin Flood & Fire responded to our call on a Wednesday night to begin drying our house out after a flood. On Thursday morning, Alex Zimmer put together a complete quote for the full remediation. We found the quote high, and got a second quote from another provider. On Friday morning, we called Alex to let him know that we were going with the other company because of cost (paying out of pocket). Alex stated that the other company was not going to be as thorough, and convinced us to reconsider, offering to work on getting his quote down. He met us in the middle and offered to start the next day (Saturday). We agreed to go with AF&F and asked for the updated quote in writing. We repeatedly called and texted Alex throughout the day on Friday for the updated quote, which he assured he would get to us. Eventually, it was close of business on Friday and we had to cancel our other company (slated for Monday). Finally, AF&F sent the updated quote at 8 pm on Friday, for only $1k less than the original quote and roughly $5k more than the price discussed. Alex admitted this was AF&F's mistake, but was unwilling to honor our verbal agreement. Considering it was now Friday night and we were urgently seeking to remediate, we felt trapped and chose to go with AF&F and hope for the best. We did ask to speak to the owner, Robin, before we proceeded, who assured us they would do everything to keep the costs down, and that the quote was the "not to exceed" number and may be less. We felt somewhat better and chalked it up to a miscommunication. 2. A few days later, we received an invoice for 20% of the total quote. We had already paid a deposit on Wednesday which was not reflected in any of our new documents. We contacted AF&F to remind them of this, and at first, our project manager, Danielle, said it would be taken off "at the end" without further explanation. Given the upfront billing issue, we did not trust that this would occur. They did eventually make this right, but it felt like clear dishonesty and/or incompetence to have two billing issues at the outset. 3. As the work started in earnest, the team was prompt and did a good job. The only issue, which we flagged repeatedly to Danielle, was that certain pieces of equipment were sitting unused. She reassured us that we would only be billed for equipment used. Because the dry out hadn't taken as much equipment or as many days as the original estimate, we expected our final invoice could be less than the "not to exceed" number. Imagine our surprise when the total invoice was $700 over the "not to exceed" number! We did not approve any work outside the original scope, nor did they even seem to notice they went above the "not to exceed" number. They simply offered us a 5% "prompt payment" discount if we paid within 48 hours. We reviewed the invoice and quickly realized that they had cited 44 pieces of equipment in our 900 square foot home. This was a clear overbilling, which we pointed out. Both Danielle and Robin immediately replied to say that we were misreading the invoice and/or were incapable of doing basic arithmetic. We highlighted a specific room to point out discrepancies, and they went silent for a full day. We received an updated quote for a decreased price on Thursday morning, with a reminder of the "prompt payment" discount (now down to 24 hours with no adjustment for their mistake). Danielle admitted they had double charged us for equipment in several rooms and sent photo evidence, which we reviewed only to find additional errors. We asked for the supervisor hours to be removed as well, considering it was not included on the original estimate and we had to spend hours of our own correcting errors. We came to an agreement and paid the rest of the invoice in full by Friday. We never heard another word from Robin about any of this. Overall, we had no issue with the quality of their work. Their on-site crew were helpful and polite. However, these issues suggest incompetence or intentional overbilling. They take advantage of the fact that they're providing urgent services to people in difficult circumstances, using scare tactics and time pressure to sell. We would not recommend them under any circumstances.

A+ Service they were very prompt to reply and answer my concerns from the start to finish. I loved…read morealso how they provided pictures. I highly recommend them and will use them again in the future!

From the owner: RestoPros of Austin is locally owned and operated. Our goal is to help families and businesses…read more(residential and commercial) recover from disastrous situations. Our IICRC certified team is ready to HELP. We specialize in the remediation of water, fire, smoke, and, mold damage, including storm aftermath. A fast response can minimize damage. You will get an immediate response from us day or night, 24/7/365. We proudly serve our community. Contact us today to request your free inspection.

What can I say? If Yelp allowed 10 stars I would give Carlos and his team 10 stars! First of all,…read morehe was my knight in shining armor. I was desperate to get the repairs started on my house after we had a pipe burst in the kitchen in February. I contacted multiple contractors on Yelp after being flat out refused by the big name water damage companies. He responded quickly and promised to get the repairs done by the time my son got home from college in May. Guess what? He delivered! I can't say enough about the professionalism and courtesy of Carlos and his crew. A special shout out to Laro. He has extraordinary plumbing and electrical skills. He is also able to perform all the other tasks that were involved with the repair of my home. Raphael, sorry there were SO MANY boxes to pack. You are a trooper! It was easy to stay in contact with Carlos and the attention to detail that his crew exhibited is greatly appreciated. They completed all the tasks related to the repair of my home (except countertop installation) as well as a few extras. One of the extras was removing the nasty popcorn ceiling. It looks so nice and clean now. We also had a dimmer switch installed and undercabinet lighting and a new "spotlight" type fixture over the sink. I think the pictures will speak for themselves. A gigantic "thank you" to Carlos and his team!

Carlos and his team just finished the rebuild of our 2600 sf house and did an amazing job. We…read morecouldn't be happier. Our house had water damage everywhere except for the home office. Carlos and the team worked with us on every step of the way to get the rebuild as we wanted it. He dealt with insurance and helped us with the claim, also his estimates were accurate without unexpected surprises. When speaking with Carlos, you get a sense of honesty and no nonsense that is not easy to find. Overall, a great experience and will definitely hire Restoration Masters again for other projects.

Absolutely the most difficult company to work with in a situation that requires compassion and…read moreunderstanding. They refuse to finish the fine details and have told us 3 different things while passing the buck. Absolutely do not suggest hiring them for any sort of fire remediation. Their supposed fogging created more of a mess and more cleaning from an outside company we had to hire. Their crews stepped all over our countertops which we have to have inspected for damage. Go to ServPro instead, they actually care. It's not always about the money and how much you can collect from insurance. It should be about doing things the right way. Not to mention they took our electricians ladder and we had to chase it down but blamed us because they had to get out fast. Blah blah. Just remember security cameras are always watching.

Sergio and his team were absolutely amazing!! My apartment building was not being truthful and he…read morecame out and gave me amazing service! He was super kind and his prices are fair for the value of the service!!! I would highly recommend for any water damage/ mold related incidents!