This hotel is 100% amazing. I was invited to stay here for a Manager retreat in November. At first, I was impressed with the online images or reviews; knowing it would be pretty typical for Healdsburg. Boy, was I wrong. The valet parking sign was the first clue I was in the right spot Some may think it was hard to find, since the entry door is in the hallway a bit. Once you find the door, you're instantly in the right place! The lobby is welcoming and is very earthly and modern. We were welcomed by the front desk and since it was early, our bags were taken and valet confirmed. Once we entered the room... just wow. So clean and refreshing and I was impressed with how eco-chic this hotel was. White crisp linen, very cool shower and of course all wood desks and trendy lamp and such. This was a nice welcome considering it was more my home appeal. There was some nice free snacks in the room along with a bottle of wine with a note mentioning something of construction. Naturally, the experience was wonderful thus far so we were happily drinking the wine! Such amazing service too! Instead of doing some fine dining in Healdsburg, we picked up some small bites and brought them back to the hotel. The staff was so accommodating with extra plates and flatware including a nice little tray for us to take upstairs. The experience was so wonderful, thank you friends in Healdsburg! read more

h2hotel - Hotels Near Me - Healdsburg, California

My husband can pick them. This is a lovely boutique hotel. It has beautiful wood floors, very zen. Our room even has a beautiful balcony. It's extremely quite and is pet friendly. read more

We booked this hotel last minute when other plans fell through. It's a more expensive place but we didn't have many options. For the price the rooms were decent and beds comfy. My low star rating is due to the awful staff member works on 5/5/24 at 6:30 am. He is an old and ruff looking man who is extremely rude and has terrible customer service. He was working the front desk. We can down and asked him if our car was being brought around because we had ask for it earlier. He said "Hold on- I'll get to it. I need to finish checking you out" we obviously didn't know he worked the from desk and was the valet... he then told us that we owed over $500 but wouldn't tell us what it was for... we had already fully paid for our rooms. He just kept saying we owed money. He was not polite in any way and had zero custom service skills. It has made us not want to come back to this hotel again. I don't know where the hotel found this weird man and why they have him working there?? It's too bad to see something like this in a nice hotel and nice area. read more

This place was absolutely perfect for our work retreat. We had about 20 people in attendance and used one of their conference rooms adjacent to the outdoor/pool area. The food was fresh and light, and they provided a variety of healthy options. The decor was a perfect mix of eclectic meets modern. I appreciated the details of the room and environmentally friendly materials, but as other yelpers had mentioned it's starting to show some wear and tear. My work paid for this event but I would not pay $500 a night to stay in this place. Despite the "cute/zen" vibe I don't think it's worth it. Yes, its a boutique hotel but even in wine country you would likely expect it to be closer to the $300 range. I also forked out an additional $35 for breakfast that was supposed to be more an omelet but was definitely just a mediocre scramble. Ending on a high note -- the staff was incredibly friendly and helpful. read more

A delightful little hotel that combines stylish comfort with modern ecological sensibility. Really enjoyed our stay here. Recommended. But really, they had us at the Heath tiles. I generally tend to favor hotels that have a bit of a small inn feel, but not necessarily in the B&B way. Plenty of privacy, please, and no lace trims in pastel colors. And you get that here, in a baby-W format: The lobby is a well-populated bar/restaurant, the reception is attached to the bar, but thankfully there's no silliness like music piped into dark hallways. The H2 welcomed us with a casual, friendly feel, and followed through with a modern idea of what a luxurious accommodation can be: No water in plastic bottles, LEED certification, sustainable but stylish materials. Did I mention the local Heath tiles? We had just come back from an NYC trip where high-end-ness was signaled with constantly replenished bottles of Fiji water, and this was a nice welcome back to Northern CA, without it being hippie. The standard rooms are compact but smartly furnished with interesting materials. Lots of Dwell magazine going on here; for those keeping score on local architects, it's a David Baker building. The hotel had been open for just a week when we stayed, but the staff didn't show it during our fully-sold weekend; I think their small size (36 rooms) allows for plenty of attention to the guests. The couple of oddball requests we asked of them (strangest one probably being charging an electric car overnight) were promptly and gracefully taken care of; as were other launch-week issues like the rooms missing hair dryers and steam irons. One note, being a car guy: Their valet parking is in a gravel lot. It's fine, but I know some people care a lot about these things. We'd definitely go back! read more

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This is one of my favorite hotels I've ever stayed in-- partially because of the eco-friendly stance they take towards almost everything in their hotel! I've stayed at this company's other hotel (Hotel Healdsburg) and they are very similar, except that the HH has slightly bigger rooms and a more traditional look, rather than contemporary, like the h2. The service here is amazing! The staff was able to answer any questions we had with no hesitation. They continually went out of their way to accomodate even the craziest requests! There are "water stops" in the hallways with filtered water room temperature, cold or sparkling! If you've been tasting a little too much or feel like you just passed through the Sahara Desert for a night-- and day-- the free water in the hallway is like finding a treasure box filled with gold. I love it-- and to top it off, there are refillable glass jars in the rooms and in the lobby! http://www.yelp.com/user_local_photos?select=MsmV9IGzHKeUGMnG_mUWKQ&userid=UqkrP5O2ToeXRcYbp7okIA The beds are absolutley delightful. I slept like a rock throughout the entire night. They even have two seperate down comforters on top (side by side aka European style.) This is great, because then that conversation of trying to figure out who stole all the blankets the night before is non-existant. I think this should be mandatory at every hotel! The bedrooms are so smart! The hotel key must go in a slot to actually turn on all the lights in the room; so while you're away from the room, no energy is being used!http://www.yelp.com/user_local_photos?userid=UqkrP5O2ToeXRcYbp7okIA I only experienced this in Mexico City at a Holiday Inn there. It's about time hotels in the US start catching on to this trend that is going on everywhere else in the world! Way to go h2, for leading the way (in the US.) One more thing I have to mention, is that I love their shampoo/conditioner/ bath gel and lotion! http://www.yelp.com/user_local_photos?select=iMNJyRug9X9uhDuA02t8nA&userid=UqkrP5O2ToeXRcYbp7okIA It's all reusable containers with pumps from the spa at HH. The products are a great quality with natural ingredients and strong scents of lemon sage and blood orange. There are soooo many other hotels that should do this! We would save soo much energy (making the containers for the soaps and shampoos) if every single hotel abided by this method! This hotel is such an amazing space, with good, clean energy and a wonderful staff. It is also in the perfect location-- right downtown Healdsburg, a block off the square. It's in the perfect location to walk to several of the tasting rooms right downtown. I really like this hotel-- a ton of other hotels should see the example they've set and follow! :-) read more

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I really think the two previous reviews are very accurate regarding H2 Hotel. Except the restaurant review. I think it's safe to say that drinks, drinks and more drinks might somewhat impair one's ability as a restaurant critic. Well, enough said about that. There are only two things I would add: 1. The "Coolness Factor" of this hotel is quite exceptional. The furniture, the cabinets, the in-room workstation, the super fast wi-fi, the much better than average iPod docking station AND the bathroom right down to the MUJI waste basket. 2. But most importantly of all: The people. This hotel is staffed by extremely well trained, capable people. And most wonderful of all these extremely well trained, capable people don't act like robots who have been trained to react in a certain way for a given situation. They act like real people who know how to do their job and enjoy doing it. My wife and I were so impressed with the staff. They would have made our stay memorable even if the hotel was a Motel 6. A couple of tips: Don't miss out on the bicycle rentals. Healdsburg is a great town for cruising around on a bike. Check out all the cute shops run by local proprietors. There's a great estate jewelry shop, fantastic bakery and not one but two independent bookstores. Maybe forget the bikes if you're going to do a lot of wine tasting though. read more

Staying at the H2 hotel was the best way to start out 2019! This was actually our 2nd time staying at this hotel and we enjoyed it just as much as we had remembered. If you like modern, eco friendly, and don't mind the rooms being a little sparse then this would be a great place for you to stay. The breakfast and service was absolutely amazing! They have a great assortment of pastries, which are fresh and tasty and you can also order eggs, bacon, etc off of their menu. I never new how good oatmeal could be until I tried the coconut oatmeal, so good. We had dinner at the spoon bar and it was also delicious. We had the mahi, butternut squash risotto, and the brussel sprouts. I would order any of these items again. The staff was great and helpful. We will definitely stay here again. read more

Best hotel I've ever stayed at! Beautiful and spacious rooms. Very large comfortable bed. The shower was amazing including all of the local made soaps and lotions. The complementary chefs breakfast was the highlight of the place. Small menu of delicious food from the kitchen. As well as a buffet with yogurt, fruit, local pastries, coffee, tea, and mimosas. read more

h2hotel - Hotels Near Me - Healdsburg, California

This hotel is truly a delight to stay in! Designed by San Francisco-based architect, David Baker, who also designed various affordable housing condo complexes around the city, provides the perfect location for wine enthusiasts making a weekend visit to Healdsburg. This Sonoma inn is stocked full of neat eco-friendly features, including a living roof (similar to the California Academy of Sciences), smart sensors throughout the rooms that turn on and off the lights, fans, and air conditioning, as well as the fact that the hotel itself was built using sustainable materials certified by the Forest Stewardship Council as being harvested through responsible forest management. The decor of the rooms is very modern and stylish, in a minimalist way. The floors are made of bamboo and the bathrooms are lined with pale green and ivory tiles, absolutely gorgeous design. The room also includes personalized glass bottles that are refillable for water (no more paying an arm and a leg just for a bottle of Crystal Geyser!). The complimentary breakfast is served downstairs in the main lobby, which doubles as the hotel's main restaurant, Spoonbar. Everything served was delicious, including the drip coffee, freshly-baked croissants, and selection of pastries. Also included in your stay are complimentary bike rentals! I'm finding this amenity to be more and more common, especially with those resorts that claim to be "green" and eco-friendly and I think its a fantastic idea, especially in a quaint town like Healdsburg. Unfortunately, I was unable to take advantage of this opportunity due to the rainy weather. There are so many little innovative design features one can find throughout the hotel, I have a hard time remembering it all, but hopefully some of the pictures have captured the essence and general feel. read more

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I've stayed at this hotel every year on my birthday for the past four years, and I have loved it up until this year. When we checked in, the staff at the front desk seemed largely uninterested in being helpful. When we got to our room, the floor in the bathroom was dirty with what looked like toilet paper shreds, and there was no toilet paper on the holder. And finally, there was a smell of sewage coming from the toilet. It was once a beautiful hotel, but it seems to have declined over the past year or so. read more

Love this hotel so much. Left my wife and I a bottle of champagne for her birthday. Keeping things COVID safe. Friendly staff, complimentary valet, snacks and water. Awesome spot read more

Reasonably nice rooms, with lots of amenities. However, no external signage to show the hotel name, so we had to circle the block to figure out where it was, and no signs about where registration is. Since the registration is co-located with a restaurant, it's not obvious how to get in. Also no provision for disabled access; doors are heavy and no auto-open ability. read more

I used to live in Healdsburg, in the glory days, cool bar was still on the square and a lot of the local merchants were still part of the scenery. The fires came, sad times. Visiting this weekend, I thought I'd try out the H2 and learn what the new LA north offered to a discerning travel at a price of $800 per night. Walking into the disorganized less than sparkling lobby I wasn't sure of I should go to the hostess stand for a table or to check in. Check-in itself at an area that could have served as dessert prep area was quick however opening the door I realized that I was in a $300-400 room for twice the price. Nothing amazing, charming or different other than free snacks (A few bags of nuts/cookies.) LA North, as my local friends call it is named so because of the LA prices and gouging is certainly true. My sons and I had three burgers, two beers and two pieces of $15 cheesecake (plus my Martini) $200 Best part of the stay was I found parking in front, not an easy task. If you were in West Hollywood, you probably wouldn't balk, but for me, very underwhelming. read more

there are very few hotels that can keep up their level of service and the quality of their rooms. Ive been coming here for 8 yearsyears and don't have one complaint. Love love. read more

h2hotel - Yummy room service - Hotels Near Me - Healdsburg, California

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We come to this area a lot, but this was our first time trying this hotel. It's conveniently located for those who plan to enjoy the square. There are so many places to eat, shop, drink, etc., and this hotel is walking distance from all of it. Of course, parking in the square is a bit of a nightmare. This hotel will valet your car, and you must valet it if you want to use their car charging for electric vehicles. The entrance of this place is interesting. There is a giant gap around the door frame on both sides, which is curious--it appears intentional, but it makes the whole front interior quite cold, so I'm not sure what the point of that might be. The restaurant, Spoonbar, and its full bar are to the left of the hotel reception, and it's wonderful--seriously you can't have a bad meal there. To the right is a small lounge area which was comfortable for cocktails--we chose not to sit in the actual bar because the noise level is quite high. But it was COLD! No mystery here, seal your freaking front door already. The rooms themselves are quite modern--the bed is very low to the ground, rather than a bedframe a piece of fabric is nailed to the wall, you must leave your key in the slot in the wall to operate the electricity, and there is a bottle of water in the fridge that guests can replenish at the water bars in the hotel with sparkling or flat water. There was also a balcony, which was too rainy to use on this trip, but which would be perfect on a spring or summer day with a bottle of wine. The bathroom was my least favorite part of this hotel. Rather than using regular doors, they've chosen sliding barn doors--one to get into the bathroom itself, and another to get into the toilet area. Again, a very curious choice because as anyone who has used these can tell you, they are LOUD, and they don't properly seal anything. So there is no option to discreetly and quietly use the bathroom. The sliding doors also prohibit the use of any hooks on the door--they've ultimately just eliminated valuable real estate in an already tiny bathroom. I desperately tried to make it work with my bag, but there wasn't sufficient room for anything anywhere. The only storage in the bathroom is a tiny wall structure that has one drawer the hotel uses for its hair dryer, a few nooks where they store towels, and a very small surface area on the top, where they stack their own toiletries on top of a tissue box, not the classiest. No hooks nearby to hang a toiletry bag, and about 4 more feet of totally unused wall/tile space where they could have easily added another shelf. The shower is a walk-in with a half door so water gets all over the floors, and two of the only 4 hooks in this bathroom are IN the wet part of the shower. Why?! The other two hooks are in the toilet area of the bathroom. Incredulous, strange choices--it's like whoever designed it never traveled with another person or with a female who has a makeup bag AND a toiletry bag. The bathroom did have a nice deep sink and a fogless mirror, the latter of which was a really nice detail. Most of the staff were pleasant and friendly. The valet the morning we left was great--both other times we needed the car, they seemed very put out and inconvenienced by having to do it. We enjoyed our stay well enough, but we would not stay there again; the other hotels in the square are much nicer, and when I travel I care more about my comfort and convenience than I do about the sparkling or flat water. read more

h2hotel - They are stacking their own toiletries! - Hotels Near Me - Healdsburg, California

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We were in Healdsburg for a week and decided to scope out hotels for our next trip. No better way than to have drinks and dinner out where we may be staying. We went to the rooftop lounge where we were warmly greeted and sat at a great table. About 20 minutes after setting our menus down, we just couldn't watch the staff walk by us one more time. About half of the tables were empty and all we needed was an acknowledgment. We walked out with no one noticing or bothering to ask if there was a problem. It was actually quite embarrassing. Thankfully we hadn't ordered and chalked it up to a wasted 1/2 hour. The hotel is really cool and would be a great place stay (w no service issues) but definitely lost our business. This was the first and hopefully last time in my life that I needed to walk out of a business. read more

We spend a couple nights at the H2 after getting an amazing online deal on the room. We love the modern design and the location. Our room was great; the bed was comfy, linens were nice and there was plenty of room and natural light. The balcony was nice and despite facing the interior/back of the hotel felt that there was little privacy when the shutters were open. Our room did not have a refrigerator but it looked like maybe one was on it's way. At first there was a mild to moderate stink coming from our bathroom, almost port-o-potty like. This seemed to diminish over time but was initially very off putting. That and the scratchiest toilet paper on earth which we are sure is the recycled variety. Now we are all for ecofriendly but that toilet paper needs an upgrade...really you would use less if it was softer and fluffier. The staff are extremely friendly and we enjoyed lounging by the pool and admiring the modern space and greenery. We passed on the continental breakfast but is was available and at 9am was still well stocked. read more

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I haven't stayed there, this is only a review of the restaurant - it was fabulous! I had a couple different things there, oysters, steak, flatbread and wine, All tasted excellent, and I was very happy with the presentation. My quibble was that the red wine was a bit too cold. Easy enough to fix - wait about 5 minutes since the weather was pretty warm. The wine was great though so I can't say the cold really affected anything. If you've never had local scallops, you have to try them there, they're fairly amazing. Granted scallops are fairly subtle in flavor when fresh, if you eat a lot of scallops you will appreciate these on the half shell. I am definately coming back here, I will probably stay in the hotel too :) read more

I went for a last minute getaway on a friday night. Called on the drive from SF. The person who took my call was extremely professional and kind. Because I was in the car he held the room without my credit card number. Upon showing up the same person was at the front desk. Another person checked me in - she was not very personable or seemed that interested in me or what she was doing. As soon as she completed checking me in, the young man who helped me earlier returned. He cheerfully helped me with questions and arranging some dinner before the kitchen closed. The room was a good size and clean. The decor pleasing. Good storage for clothes etc. the bed was really comfortable and included a down pillow top which allowed one to just sink into the bed. The next morning I asked about staying an additional night and they were able to accommodate the request. All in all I thought this property was excellently maintained. With the exception of the woman who checked me on, all the other employees I encountered were very friendly - they exhibited the warmth and cheerfulness that I've always associated with Healdsburg. I would stay again. read more

We were in town for the Pigs and Pinot event at the Hotel Healdsburg but decided to stay here instead. It is a nice hotel with modern decor. I especially liked the floor plan and arrangement of the room. I'm not a fan of built-ins but in this case it really works well. And they have bikes! read more

An Oasis right smack in the middle of Healdsburg close to wine tasting, great restaurants, the town square, we're one can retreat from the busy world . Across the street is the delightful and dog friendly town square. The service is unmatched. read more

Outstanding, friendly and helpful staff! Beautiful property in the heart of Healdsburg. Would definitely stay, again. Oh, and Spoonbar is fantastic! read more

This is our second time staying at H2 and it was pretty good: nice room, great complimentary breakfast, good pool area. The small issues we encountered were more about staffing: 1) . There was supposed to be turndown service, but noone ever did it. (Yes, we even made sure we didn't have the "do not disturb" sign on the door.) 2) . The morning of our checkout day, we took our time getting ready because checkout was not until 12noon. At about 10am, we heard a knock on our door while we were getting dressed. Before we could get to the door, the housekeeper had used her key to open it even though this time we did have the "do not disturb" sign on the door. We told her we weren't ready and that checkout wasn't until 12noon. She didn't seem to understand -- she just looked confused, said "sorry", and pulled the door shut. 3) . We went down to breakfast, took a walk around the neighborhood, and decided to go back to our room around 11am to finish packing. When we got there, neither of our key cards worked. We had to go back downstairs and get the front desk person to reissue one key. She was nice, but we got no explanation or apology. When we were finally ready to check out, we called down to the front desk to ask the valet to bring our car around. We waited out front, just in time to see the valet drive up and hand us our car keys -- except it wasn't our car. He was great and apologized, saying that someone had just checked in and given him our room number so this was their car. Now it became clear: housekeeping was rushing us out before checkout time in order to clean our room because new guests were checking in AND they re-keyed our key cards because new guests had already been given our room. We travel often and stay at hotels all the time, but this was the first time this scenario happened. A bummer ending to an otherwise good stay. read more

We enjoyed our stay. The rooms are clean and eco friendly. Bikes are free for guests to borrow. Ask for jared he or anyone on staff is aiming to please. Snacks and water in the rooms are a welcome addition and free is a nice surprise. We enjoyed cocktails at the bar and found the food at Spoon Bar as delicious as any restaurant in the village. Location is killer everything is close by. I will stay here again for certain. read more

h2hotel - Hotels Near Me - Healdsburg, California

I loved the hotel. Perfect location in the center of Healdsburg. Comfortable rooms well apportioned with real coffee, chocolate at bedtime and all the attention I could want. Breakfast was amazing. If only there were a few more electric plugs by the bed it would be perfect. read more

We stayed here for 5 days during Ironman Santa Rosa in late July. The location was ideal because: 1) It is much closer to the start of the race at Lake Sonoma than Santa Rosa is, and 2) It is a block away from the 40 mile point of the bike course, so a good spectator spot If they keep the course the same for 2018, this place is very ideal. The staff were all amazing. Very helpful and friendly. But, as noted, the price is somewhat steep for what you get. That said, we were there in a primetime, during summer wine season and a huge Ironman event in the area. We are glad we picked this hotel. The parking situation needs improvement. They don't have a dedicated lot and you often have to move your car every 3 hours, which is annoying. They should consider buying/ taking over the lot across the street, which has some 24 hour spots, so if you get one of those, you don't have to move your car. With the lot being across the street, it is less than ideal for un/loading a car. Breakfast is fantastic and comes with the room price, so that helped. As noted, by others there service timing is odd. For example, at 4:45pm we wanted beer/wine/ and a snack and were told the bar opened and 5pm. So there was a delay on a beer/ wine/ and order of olives. For $500 a night, full service at all hours would be expected. We had one dinner here - it was great. Service was wonderful. Portions are small though, so order a few things. Also, by day, they serve the menu delivered to the pool from the Pizza place on the corner, which was pretty nice. They were more than welcoming to our small dog; she was permitted at the pool with us, in the garden, and at the bar in the evening. Most of the whole town was overly dog-friendly though. Our room (for a $100 pet fee) came with a dog bed and bowls. Housekeeping here did a fantastic job; our room had a huge outdoor patio; the water refill stations on each floor where a huge perk for us. I love that they do not support single-use bottles. Room itself was very spacious, we only had a shower, which was a huge bummer. Also, the pillow top on the bed needed to be replaced; it had a huge dip in it and was worn. Pool area was quiet and clean. Sure, a pool bar would have been a nice tough, but I think the place is too small to warrant such. Overall, this is an adults hotel, which is exactly what we needed for this trip. Great service, quiet, no screaming kids. They get extra kudos for being at the front desk with coffee when we had to wake up at 3:15am for the race- thanks to the poor soul working that shift! read more

Room was nice, but starting to show some wear and tear. Loose pull knobs on the bathroom door, cracked sink, broken window..... At $500+ a night, I would have expected a bit better. Apparently the room above us was either running a marathon late into the night, or the walls need some additional sound deadening. The plunge tub was nice, and bedding and linens were great. Network problems that had wifi at a crawl and made their TV entertainment options - unworkable. Picked up a backgammon board from the front desk and realized it was missing pieces/dice after we got it back to the room. Breakfast was a mixed bag. Some great lemon poppyseed scones, and coffee. But I made the mistake of ordering the Frittata from the kitchen. Cold, and absolutely horrible. They would have saved themselves a star had they just not bothered to plate this rubbery block of clay, disguised as a frittata. Service at Breakfast was a standout as the ladies were attentive and chearful..unfortunate the kitchen was having them deliver sub standard fare to the tables. Not sure if I will return. I like the location, but the execution and lack of detail doesn't justify the price tag. read more

My wife and I came here over Labor Day weekend to celebrate her birthday in an eco studio room. We'd been wanting to come here for several years, and after receiving emails after booking our reservation with promises of being 'spoiled' during our visit - we were quite disappointed. At $800 a night (hotel, taxes, and parking) I certainly expected a lot more than we received. This is a beautiful hotel right in the center of downtown Healdsburg. It's location is unrivaled by other hotels in the area. The room was clean, modern, and comfortable. Plus, the women who served us breakfast (which is included in the room fee) were amazing. It's fun! But for the price point, the rest of this experience fell quite flat. It started when we first arrive to the hotel. We pulled up into the valet parking area, and waited. After five minutes we decided to head into the hotel to jump-start the process. But the entrance wasn't clearly noted (no sign, no logo, etc), and I couldn't tell if we were at the front desk of the hotel or part of the restaurant. Nor did anyone, until we got right up to the counter, welcome us to the hotel. Strange thing is, the lobby was empty, so I don't understand why valet didn't meet us outside to help with bags and take our car upon arrival. At $200 a night, sure, perhaps let this slide. But at $800? Not going to happen. The overall customer support was weak, and I point this to the hotel management to resolve. With the exception of the aforementioned breakfast servers, the staff didn't seem to care about our needs. This was pervasive. They smiled and acted friendly enough, but when issues came up they basically just said 'that's the way it is' instead of working to resolve them in any manner. For example, the key cards didn't work at the third floor stairway door (which was right next to our room). After trekking up (realizing this) and back down to the front desk, the young guys dismissively told they were having issues with some of the doors. Which nobody told us at check-in. There's also no room service, which is odd to me for a hotel charging this kind of money. So wanting a beer on our balcony I headed down to the bar to get one to bring back up. After waiting in line at the bar for about five minutes the server told me that for beer I had to go to the other bar around the corner; this was a liquor bar only. So I went over into a chaotic line that didn't seem to move. I just wanted a beer, in my room, on our balcony. Frustrated, I walked to the front desk and asked if I could get a glass of beer sent up to my room. He flatly said I would need to discuss that with the restaurant; end of story. What happened to 'Let me see what I can do. What's your name and room number? I'll get back with you.' Even the self-service areas fell short. Later that day we went to get ice on our floor but the machine was empty. So we went down to the second floor, and it was also empty. So we went up to the fourth floor, and finally scored. When we checked out, the guy didn't even ask if we enjoyed our stay; he just collected our room number and inquired if we wanted a receipt. Ouch. All sorts of little things like this added up to a disappointment. Again, for $200 a night this is something I could have be more tolerable of - but not at $800. The overarching theme is that H2 is an esthetically pleasing hotel in a great location, but seems to have omitted any notable investments in customer services by employing inexperienced people to be the face of the business. This was most noticeable because the marketing and expectations built up didn't match the experience that was provided. It's a shame too, because I think this hotel has a lot of promise. read more

My boyfriend and I stayed here for one night. The hotel lobby and room are decorated very well and uniquely. We enjoyed the complimentary amenities (there are snacks, chocolate, carbonated water on tap, coffee pods, makeup remover, etc.) as well as the continental breakfast. The portions are small and the food isn't amazing, but it is very convenient to have downstairs. It makes for a very peaceful and pleasant morning though - my boyfriend and I rolled out of bed and were served breakfast, with barely any wait or effort. While we ate breakfast, we felt the quiet and peace of the morning. As other Yelpers commented, there is some wear-and-tear that I believe should've been fixed considering the cost of the room. Also, our room was next to the road, so it was quite loud in the morning, as cars filled out the roads. Overall, it was a very pleasant stay. Considering the cost, I would have to think twice before coming here again though. read more

The hotel itself is nicely designed, the saltwater pool is good, the room is fine. Reason for negative review: it's like our room is in a nightclub. Huge sound from party across the street.... Can't sleep a wink. Also nobody answered the phone at the front desk after multiple calls so I had to get my clothes on and go down to ask for a new room, which we could not get. There is a bustling restaurant on the ground floor which surrounds the front desk and it took some time to attract anyone's attention. Not sure this place has figured out what it wants to be. Manager said he would comp something on the room and I can report back if he does... but doesn't fix the problem that no one in our family can sleep. What a shame because I wanted to like this place... read more

Great and attentive customer service all the way from the front desk to the restaurant and house keeping staff! So impressed. My experience here is even better than some of the 5 star hotels. Hotel is small but you have everything you need - good drinks at Spoonbar, a pool and a nice modern room for a getaway! Everything in town is within walking distance, and so convenient to drive to other wineries. I will be back for sure! read more

I stayed here on a Sunday night a few weeks back and loved it! The location is great. Rooms are nice - slick and very clean. I happened to be there on a night where the Warriors were playing in the NBA finals. We got drinks at Spoonbar and then happened to walk in on another part of the lobby with a lounge-setting & a group of people watching the Warriors game. Looking back on it, I think we unknowingly 'crashed' a hotel-sponsored party. Wouldn't you know it, though, it didn't matter. In fact it happened to be that Tegan, the hotel concierge was there in the group & was super friendly and fun to hang out with. She recommended a couple of spots to drink and eat (since it was my big birthday weekend), and then came along with us to wherever we went (I forget - lol) and bought us a round of drinks. WOW! I will definitely be staying at the H2Hotel again the next time I visit Healdsburg - hopefully sooner than later! read more

h2hotel - Birthday Drink from Spoonbar! - Hotels Near Me - Healdsburg, California

What a mistake...and I had such high hopes! Having adored the town of Healdsberg and surrounding wineries I have been admiring this place for years (especially with the cute bikes outside!) I waited till winter hoping for a drop in the astronomical (for the shoebox you get) room rates but alas NO. Don't be fooled! This scaled down version of the posher hotels in the area is not cheaper, it's just LESS. If you like minimalism, little is what you get. This ironic hotel drowning in hipster "charm" is like being on a bad episode of 'Portandia' - except the joke's on you. Say good bye to comforts like doors and door knobs, automatic light switches, bathroom sound proofing (get ready to share the mystery of your toilet habits! Ummmm.), shower doors, basic furniture (like a desk, who needs a desk?), any kind of view (unless of course you love bamboo...lots of bamboo!). Some other reviewers would have you believe that paying $400 to spend the night in an Ikea showroom makes you "cool". I think true Spartans come here and say "What? That's it?" But all else aside...when you lie down on your "King Size" bed you find yourself wedged between two beds pushed together - neither romantic or posturepedic. And no seeking solace in minibar treats, unless you count getting your fill of water. Minimalist "styling" is one thing but when did my Ritz priced amenities get Motel 6 downsized? Pros: They have bathroom night lights to try to hide your noisy toilet actives. If you value them they have 100% recycled paper hangers, a chose your own level flush toilet (good luck with that) and water stations on each floor. But I think the people staying above us really enjoyed their trampoline. It sure sounded like it. Cons (Cont.): There's no in-room coffee maker but you can get french pressed coffee for $6 a person! Which I'm sure is every hipster's wet dream. After I finished my overpriced coffee I couldn't wait to leave...do they make you so uncomfortable so that you check out in plenty of time to make it to tasting room openings? Surely a hefty wine tasting is the only thing that could remedy this kind of bad experience. Of course after you see your bill (with $15 for parking) you should probably head to those FREE tastings. Stay elsewhere or admit that you are too hip to for your own comfort. read more

If you are expecting to enjoy the hospitality and customer service of a respectful and honest staff, go elsewhere, you will not find such basic amenities here. Long story short, while valet parking my car they damaged it. This is reason enough to give the H2 hotel a bad review, but the manner in which they handled the incident is what you should care about. My initial interaction with the front of house was both pleasant and professional. They recognized the damage, apologized, and put me in touch with the director of hotel operations. I was given an insurance claim number and assured they would contact me shortly to sort matters out. This was a ruse. They were simply pacifying me so I would not make a scene. I received a call from the "insurance company" where they informed me the hotel was not liable and I would not be compensated for the damage to my car. You may not care about the damage to my car, but when hotel management lies and disrespect their customers in front of hotel staff, you cannot expect to be treated as a valued customer. When you pay several hundred dollars a night to stay in a hotel you expect a certain level of customer service, the ethics and principles of hospitality practiced by H2 management guarantees you will not receive it. read more

Stayed here a week ago and this review is more of a warning than anything. Do NOT stay here. Our clothing was stolen from our room and no one at the hotel has seemed to care or offer us any compensation. The front desk has very young (read: inexperienced) people working and the management never seems to be around and has not addressed this very alarming situation with us at all despite numerous phone calls. Stay away. WAY too many other hotel options in Wine Country. read more

Had a fantastic stay here... hotel itself is stunning, room was lovely and the staff was more than accommodating. Will definitely go back another time soon! read more

We arrived at the hotel on Wednesday night at approximately 8:30 pm. We were greeted promptly at the desk and given our room assignment. No one mentioned that the hotel, bar, and restaurant were sold out for Thursday night and that we would not be able to eat or drink in the hotel that we were paying a premium to enjoy. We proceeded to our room and decided we were hungry. We found the room service menu, that indicated the kitchen was open until 9:30, but when we called around 9:00, we were told the kitchen was closed and we would need to find another place outside the hotel for food. So, that was the first inconvenience. The next morning we went downstairs for breakfast and had a wonderful breakfast, but still, no one told us that we would not be able to enjoy the hotel in the evening. After a day of wine tasting, we were looking forward to enjoying cocktails and food at spoonbar. We had heard a lot about the mixologist and was looking forward to relaxing at our hotel. There was no sign that the hotel bar and restaurant were closed to guests of the hotel. We went upstairs, refreshed, and came down to get a cocktail and something to eat. There came inconvenience two: we were told that the hotel was sold out to the San Francisco city council. We could not even get a drink at the bar. When we asked repeatedly, we were told that we could order room service and eat and drink in our room. We were appalled. We had paid to stay in this luxury hotel, but yet we were not able to enjoy the restaurant and bar. Next, we asked to speak to a manager. We were told that the hotel manager was gone for the night and only the kitchen manager was available. He finally came out but told us there was nothing he could do. It was unbelievable that you have a sold out restaurant but don't have a hotel manager in the hotel during your event. The kitchen manager said that he would talk to the hotel manager and she would contact us in the morning. The next morning as we checkout, we ask for the hotel manager and she has no idea what we are talking about. She further says that there is nothing she can do. All she has for us is an apology. When I asked to have at least our second night comped, she said she had no power, but would talk to upper management and get back with us. Well, that was last Thursday and we have no heard a word. We have stayed at "luxury" hotels all over this globe and never had such a horrible experience with lack of power to accommodate guests. In this instance, if they had at least communicated that the bar and restaurant were not available, we could have picked a different place or made other dinner plans. Good business would have been to at least take care of your guests paying a high rate to stay at your hotel. Back business is to isolate your hotel guests for an external event and expect your patrons to accept it without any rate modifications since a large part of the hotel experience is unavailable. I hope the management will do the right thing! We gave you one star instead of zero because the breakfast staff was very nice and we appreciated water in the room. read more

Awesome hotel in Healdsburg. Very nice ambiance, rooms and service. Dog friendly! Difinitely my go to.

The room we stayed in was comfortable and the staff were courteous. I would have given the hotel 4 stars if not for their misinforming me on a package deal that ended up costing me 60 dollars. A hotel that is intentionally misleading and stubborn when pointed to its behavior is not worth your money and time. I hope you agree. I had reserved the package for 2 that included 90 dollars credit at the hotel's restaurant - Spoonbar. We had dinner at the restaurant (extremely limited menu for vegetarians btw) and 4 drinks. The waiter asked for our room number so he could deduct the charges from the 90 dollars we were credited when we checked in. Color me surprised and shocked when during checkout, all of the drinks and gratuity was charged on my credit card. I told the person at the front desk that the waiter did not inform us of this discrepancy and he nodded and said he'd speak to management that apparently never exists on-site. He said the management would call me in 2 days and instead I got no calls and no one to answer my emails or questions on why I was not told by anyone that the credit only went to food at the restaurant and not for drinks. This hotel very obviously doesn't want my business ever again. read more