I like this HEB, but they need another HEB closer to this one. No matter what day I go, this HEB is CROWDED to the bone. I've been in this HEB on a number of different days of the week and every time I come into this location it is crazy busy.
They had a sign across from Rolling Oaks Mall saying FUTURE SIGHT OF HEB, but several months ago, no sign was there. It had been there at least 2 years and figured it had just worn out because of the weather. We asked someone at this location and said that the one across from Rolling Oaks Mall was put on hold for now. I was dumbfounded.
They remodeled this HEB recently and I like how they reorganized it. They said they are building one off 1604 and Bulverde. I wonder if anyone from the headquarters EVER goes into this HEB. There is another HEB at Nacogodches and Thousand Oaks, but it was an Albertson's. That one is way smaller than this HEB location.
I've been in HEB's all over town and they are all busy no matter time of day. I have no idea what it is like at night, but I would hope it would be a little less crowded. I've been to the one by 281 and Evans and 1604 and Bandera. Both of them are HUGE and despite the big parking lot, both are crowded.
I've also been to the new HEB in New Braunfels. Nice and about 50% bigger than the one at O'Connor and Nacogodches intersection. It isn't huge which is what I like. I hope that the HEB headquarters considers the Rolling Oaks Mall location again sometime soon. It would really help. It doesn't have to be a HUGE HEB, it could be a regular size HEB for all I care. It would be nice to take the pressure off this HEB for sure. An HEB Plus would be fine, but I would get sidetracked and take too long in there.
As for the complaints on the produce, I never have a problem finding decent produce. My father is retired military and we go to the commissary to do some of the shopping there. We split between the commissary, Walmart at the Nacogdoches and 1604 intersection and this HEB because this is the closest one to me.
If you don't like the service, do a self checkout. That's what I do and I see no problem with their customer service. We rarely have more than 20 items and utilize self checkout all the time. You can bag your own stuff and at your own pace.
And for those complaining about the size, there are smaller ones. The one at the Nacogdoches and Thousand Oaks is very small for an HEB. This may be small, but not as small as that location. I would like to know why they didn't expand the one at the Nacogdoches and Thousand Oaks once that Albertson's went out of business.
There is some room to expand, even a little expansion would cut the crowds at this one too. I rarely go into this HEB because this is probably the most crowded one within about 5 miles of me. This one at Nacogdoches and Thousnad Oaks, O'Connor and Nacogdoches, I-35 and 3009, Kitty Hawk and 1604. All locations are crowded and a new HEB would help relieve some of the pressure on these stores. read more