easy to find help from floor people and cashiers professional but amicable. love my heb.

I never thought there could be a butter tortilla shortage , but I could not find a single butter tortilla package in any of the 3 new braunfels HEBs so when I went into San Antonio I called this HEB to see if they had any in stock ....They were my butter tortilla saviors!! Thank you ! read more

Call it what you want but always great to find fish that I could cook my native recipes! Such quality of the tilapia and salmon parts too. I hope you all allow me to brag that this HEB does have inclusivity I so appreciate! read more

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I love my HEB!! always find what u need and i especially love curbside because of how busy i am many times. Game changer. I also just love going into gen with the kids because they love it too. The foods great at the BBQ area. read more

Had the pleasure of meeting Dante Small tonight. An absolute professional who was very knowledgeable and patient with me picking out a bottle of wine for my stunningly beautiful wife. He knew exactly what to pick based on the little bit of knowledge I had as far as her wine taste go. I took the bottle home, chilled it and served it. Needless to say when this brand is ordered again we will be grabbing a couple. read more

Disappointed in the corsage from blooms. Received two roses that were already turning brown and not up to the standards for a prom corsage. For the price I expected better quality. read more

H-E-B - Grocery Near Me - San Antonio, Texas

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The Heb is satisfactory. It's always super crowded. Prices are too high. Don't like the fact that Heb has different sales and prices depending on the location. Heb used to have good deals, coupons & sales on good stuff. The weekly flyer is lacking in good sales & disappointing. But since Heb has a monopoly (little competition) it can charge higher prices. But, The employees are great! read more

I'm from Houston and visiting my daughter and had to do a grocery store run for a few items. I said to my daughter that this HEB looks small, and she said yes it is a small HEB I didn't know they even had or made small HEBs. I only go to HEBs and mine by my home is huge and also another one also has the BBQ section. So from outside it looks like any HEB and inside the only diff I noticed was that the lanes were narrow and they didn't have double lanes with a middle cross lane. Which makes for better flow and less traffic jams. The lanes were just 1 lane and narrow which makes for traffic Jams and the shelves have higher shelves so if your short good luck reaching top 2 shelves. Store was clean and organized like all HEBs and staff were friendly and helpful. Love HEB read more

5 stars. I don't normally leave reviews but felt compelled to talk about how wonderful the employee that checked me out was, I don't remember her name but she had dirty blonde hair in twin braids. She was very sweet and she made me feel like a person. read more

I purchased a cart full of groceries and two litter box trays. When everything was paid for I asked the bagger and the cashier if that was everything and they said yes after unloading everything at home, I realize the two litter boxes which were very large were not included, so I returned the next day and I said why did they lie to me when I asked if everything was in the cart? The manager said that they didn't lie. What do you call it when they're not telling the truth? Seems to be a trend to be missing items even when asking for confirmation. They assure you, but don't understand why they are being asked. We are tired of missing food and groceries and having to make extra efforts to retrieve or refund. We ask because we do not want to waste time on corrections. I didn't appreciate the supervisor offering the refund gaslighting me into thinking that people weren't lying to my face when I asked them for confirmation that everything was in the cart and they said yes, and clearly the litter box trays were still there at the cashiers, and it was the last two items scanned. How was she was able to hide it and not included with the rest of the items? It's one thing to make a mistake. It's another to not own up to the mistake or to make the customer feel like it's an every day occurrence and just to deal with it. read more

I love my little HEB. It has everything I need without being a ULTRA MEGA SUPER STORE! We use it as our primary grocery store and probably visit at least three times per week. The store is clean and well organized and except on those rare, predictable occasions it is not too crowded. The sushi bar is excellent and the other prepared food is always cooked to perfection. I love their rotisserie chicken and it is never over cooked. Their delivery service is also excellent for those of us who live nearby. I haven't used curbside pickup since the days of COVID, but I can't imagine it not being well run as well. Thanks HEB!! read more

I bought two tenderloin Fromm the center isle freezer. They had a USDA sticker. Brought them home. They had an odd color. I cut into them. The meat pulled apart in even sections with something in between that seemed like glue. I watched some YouTube videos on characteristics of fake meat. I'm very concerned I purchased fake meat. I threw out the meat. 30 bucks wasted. read more

Every time I get a delivery I get something missing. I pay close to 20 dollars for delivery and who else what else. They always say meat market closed we could not get the meat. I know I should not be lazy but wow guys get it together read more

Most employees are pleasant and helpful. Clean and well stocked. If you go early to beat the crowds many of the aisles are filled with restocking pallets and employees blocking access to some of the shelves, and sometimes even through the aisles. Throughout the day the employees with the large carts pulling items for delivery or pickup constantly block customers - some are courteous and move out of the way but many seem unaware they are blocking customers. read more

Everything was well stocked. Store was clean and all employees were working: stocking, filling grocery order and setting up current displays. The Valentine's aisle was well set up. read more

Heb Curbside is Excellent! Put in my trunk within 2 minutes! Always greeted with a Smile read more

I've just moved to San Antonio. I went to HEB today. It was like going to the mall. The staff was awesome, they were so helpful. They knew I was new to that store. I will be back. Next review, the quality of their food. read more

PSA........Oh H‑E‑B.....why must tho forsake me! Listen, when I buy a pack of gum, sir/ma'am, keep it with the rest of my groceries please & thank you! If they're training cashiers to so this. Stop it! Now, if I say, "it's Right Now Gum, may I have it please?" Then separate it. Otherwise, it's Later gum for me. I don't want to have to drive back for a pack of guuummm but now I have to because I chew if for work. Full disclosure-it Keeps my anxiety down for the work day. You not putting my gum in my bag makes my anxiety go UP. Stop it! Sincerely, Gum less in San Antonio ‍ read more

No matter which HEB I shop at, it is always better than anywhere else in the country. I work in California, and I need to shop at Albertsons, Vons, and a TJ just to get what I need at one HEB. Many days, I find myself thinking, "Let's go to HEB, to get some prepared Brisket queso" but I can not because it would be a 25 hour drive or a four hour plan ride. Don't get me started on the tortillas or the bakery or the HOT BREAD!!!! There's just nothing like..... My HEB. read more

We frequent this HEB since it's down the road from me and never had an issue. They're always stocked, friendly customer service, great selections and prices. I really wanted to write this review because the service we received today and yesterday was out of this world. We've been out of power for 3 days now and mainly go to find a warm place to walk but they're handling the situation as best as they can. We did wait an hour yesterday to get in, and I was surprised to see how much they still had. They were even trying to restock things as they went out so people weren't without. It was nice to see management out and helping, especially with trying to keep covid precautions in place. The last place people would think to ever receive exceptional service would be a grocery store, not really much time for customer/ associate interaction but they make it work here and always strive for it. read more

H-E-B - Grocery Near Me - San Antonio, Texas

Came here with my 1 year old and felt like I was being followed by young female employees in baby section as well as freezer section. Not sure if they're targeting Moms or they had problems with people stealing. But please tell your employees not everyone steals. Use your cameras. Dont profile and instead of walking around mean mugging like the world owes you something how about you talk tot he customers. -retired Miltiar veteran. Do some customer service training! Thanks! read more

Wow HEB... I open a new bag of chips and this is all I get, please do better. I was expecting more chips for the price that I paid for them. read more

H-E-B - Wow HEB.. brand new bag and this is all I get . Please do better - Grocery Near Me - San Antonio, Texas

The place smells like something died in it. Not one employee seemed even the slightest bit concerned. It was definitely coming from the meat section. And when I say "it smelled like something died" ... I truly mean dead rotting flesh smell everywhere. I nearly threw up. read more

Horrible cashier--excessively rude . Got angry because I placed my plant on the conveyor belt and plant had been recently watered so it dripped out some water. Made me put back in my cart then Again angrily told me to Put the plants back on the belt because I had already messed it up for her and she would have to clean it up!!! I spent over $100 and have to tolerate a lazy person not wanting to do their job--ridiculous--never going there again! I'm sticking to my HEB in Banders Rd instead--And her manager was too busy on his cell phone to take my complaint. Also another manager was helping out bagging and just kept rolling her eyes with every rude remark the cashier made and did nor said nothing. Customers behind me also commented on cashier's rudeness! read more

I just moved here from Hawai'i. It's still a shock to me how cheap everything is here in Texas. Gas, rent, utilities and even the groceries! H-E-B near Alamo Ranch has got to be my favorite place to shop for several reasons. It's always full of life, every visit. The employees greet you and they have this cool kiosk where they have someone cooking live with local Texas ingredients (most of the time). The variety here is awesome. So many chooses but not to the point where it's over whelming. The music in the store is played at a reasonable volume. I've been to stores where the sound was either too soft or too loud and it really effected my shopping mood. The isles in the store are wide and allow for lots of cart traffic, which makes my shopping trips a bit more peaceful. I'm the type to worry about banging into people with my cart at the store. Last but not least, the kids carts that have steering wheels and little trucks/cars are REALLY appreciated. I have an 18 month old boy with lots of energy and he loves those cart. Thanks for being the ideal grocery store H-E-B! read more

H-E-B - My son in an H-E-B cart, getting ready to shop. - Grocery Near Me - San Antonio, Texas

After meeting with Brice I can understand why HEB continues to rate at the top in terms of customer service. After an incident in the parking lot, with a cart attendant who damaged my vehicle, he offered to pay to repair the minor damage without question. I appreciated his courteousness and professionalism. DRH. read more

I'm writing a review for their car wash. I know they usually have a sign but correct me if I'm wrong, there was no sign that customers needed to be aware that any scratches caused by the car wash is not the responsibility of HEB. Anyway, I've been using their car wash forever and just recently I noticed major scratches on the back of my car going which ever way possible. It's probably from the overused brushes in the car wash with the metal sticking out. Just be aware of this possibility when coming to this car wash. My poor 2020 4Runner :( read more

Only store in Texas! No other store can compare and if there is something they do not have ask dept manager and if they can get they will!

A great, solid neighborhood version of HEB. Everything you need including a vast array of local Texas food and drink products. I personally like the selection of regional and state craft beer. There is even a $1.99 local beer section which I usually scan first. read more

H-E-B - ows a shelf full of beer - Grocery Near Me - San Antonio, Texas

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Repaving half the parking lot = traffic and parking nightmare for an already busy area if town. The store layout is easy to navigate and the shelves are nicely stocked, so no issues there. Buuuuuuut... Then at self checkout the printer jammed with the previous person's transaction and it was stuck in the printer, I didn't know, so my receipt didn't print. Heb employees and manager are unable to reprint a receipt (sounded made up) and said the business center MAY be able to reprint it, but self check out doesn't always show up. Business center line was 12+ people deep so not worth it. Terrible and frustrating overall experience. read more

It's a typical HEB but closer to where I live so that's a plus. This place is very new in fact at the time I am writing this review it has not even been open for a week. The best part of this HEB is that shoppers no longer have to cross Culebra to get to the other HEB that is two miles away. You may think that this no big deal but when traveling two miles takes you almost ten minutes then you appreciate one being closer, No need to tell you that the store is clean because it is brand new. The staff is more than helpful in helping you find anything. The store has a slightly different configuration than other HEBs so where you think an item might be it might not be there. This is a nice addition to the Alamo Ranch area. There is an HEB gas station at this location and with a Valero close by I see a price war that will only benefit customers. read more

H-E-B - Grocery Near Me - San Antonio, Texas

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Here Everything's Better! This is one of the newer HEBs, out on the west side of town. It has wide aisles that make it easy to navigate with their big Texas-sized carts. This is a really nice HEB, with a large Meal Simple / pre-made food area that shows off the food in different ways than what you're used to seeing in a typical grocer. The beer aisle is all behind glass doors, with a healthy variety of microbrews and imports. The produce section is one of the larger ones for a regular (non-Plus!) HEB. My favorite section is always the clearance section- I hunt for those deals. This one didn't disappoint. It's always the higher end HEBs with the best clearance sections. This store is also a very clean store- everything sparkles and shines. The bakery department churns out all sorts of sweets, with a heavy emphasis on Mexican bakery items. The clerks are always nice here, and they have a self-checkout area if you don't want to interact with people. There's a car wash and gas pumps. My only complaint is that this parking lot isn't the easiest to access, since there's a median between the lanes going around this store, so you have to go waaaay down and turn around to get there. read more

This place is hands down the best grocery store in Tx. Not only are they local, quality, and exuding a safe environment. But they also give millions to the community! Including Uvalde. read more

It only takes one bad apple... This had been our HEB for quite some time, 4 years at least, today they lost a family of 9. We shopped there for the convenience of scan and go, we loved it, the beer selection has always been on point, we love a good craft beer selection and the single isle has always been phenomenal. We even had the pleasure of meeting Bill today in the beer isle. We chatted, he took down some recommendations on carrying some of our local faves.. it was nice. Our experience with Tess today, however, changed all of that for us. As I previously stated, we use scan as you go. Today there was a glitch in the system that caused the terminal to freeze. (1) Instead of explaining to us what was happening and why it was taking so long, Tess decided to be snarky with my wife (a fellow HEB partner, and she was aware because we were using a partner card discount). When my wife asked what was going on because our card had already been charged, Tess responded with "no it hasn't, it won't be charged until I finalize it". Apparently referencing a pending transaction, little did she know, my wife also works for a bank (20 years now) and is well aware of what a pending transaction is. She proceeded to tell us we needed to meet her at the service counter, ok by this time I was admittedly a little frustrated. (2) She then proceeded to do something on the register at the service desk and told me to enter my card. I then asked her if it was going to charge me again, Tess then replied with "it hasn't charged you in the first place, it's just pending." I then explained to her that a pending transaction takes out of your avaliable balance, therefore I would have to wait a few days for the authorization to fall off. Tess rolled her eyes and said, "well yeah". I also have worked for a bank for 15 years.. duh. At this time (3) Tess decided to interject herself into my conversation with my wife about how Monday is a holiday and we wouldn't get the 1st authorization off until later in the week. Tess made a comment about calling the BANK on a SUNDAY. How ridiculous. I proceeded to tell her that I was having a conversation with my wife and she needed to give me a minute. Her response was (4) "take all the minutes you need, I'm trying to help you I don't need you giving me attitude", at which time I was done with her. I explained to her that the authorization was not going to be back on my card in time for me to rent my hotel for a trip we're taking to our son's college orientation. Her response to that was (5) "you can either run your card and leave with your groceries or you can leave the groceries here and wait to get your money back, either way the transaction is going to take days to come off" At that point, after discussing with my wife, and son by the way, we ran my card again. I then asked to speak to her manager and she called him over. While I was telling him what happened she said(6) "That's not how I said it" referring to my complaint about her telling us we could leave with our without our groceries (it wasn't her problem you see, and we were cutting into her break time so we needed to hurry up" Tess is not only vile and reprehensible, but she is also disrespectful and a liar. If you're going to treat someone poorly at least have the balls to stick to the truth AND back up what you said. Keep that same energy when you tell your boss what happened. She picked the wrong one and I will be taking this further. She had 6 opportunities to be a decent human being and she chose to be an uneducated, undertrained, rude and horrible person. Good day and good bye HEB Alamo Ranch. Our family of 9 will be shopping elsewhere from now on. read more

I really like H‑E‑B, everything about it. The freshness of the vegetables, great selection of meat. The employees are wonderful and very helpful. My only complaint is the increase of the delivery charge. As a senior, I have some bad days, and walking around the store to shop is not an easy thing for me. Now I have to wheel the shopping cart, lift my groceries into the trunk, then lift them again when I get home. The new delivery charge may not seem a lot to some folks, but on a retirement income its no longer an option for me. That's the reason for 4 stars. read more

I was really excited this H‑E‑B Carries the white bottle of bel air! I was like okay might have to come to this one... now I did get 2 adult beverages and apparently you can't buy until 7 it was 6:55 so I said okay I'll wait I wasn't annoyed until the manager came up and took the bottles away from me like I'm a child... then I waited and she had to walk all the back to sell them to me at 7 why remove them from my cart for 5 mins??? It's giving control otherwise nice H‑E‑B I guess read more

This review is for the floral department. I ordered a corsage for my sons prom date about two weeks in advance. We didn't require any special request, just a rose hand corsage in red ribbon. I paid in advance so my son could just go in and pick on the day of. It was very easy to place the order but what he brought home was unacceptable. I paid $27 and change for it and now thinking I should have paid $10 more at a florist. I've ordered flowers and arrangements before from H-E-B and they've always had a beautiful selection for a great price but this was NOT what I expected. Maybe it's because they're a new location but at least use a bigger rose or more ribbon and baby's breathe. Just a little disappointed is all read more

H-E-B - Grocery Near Me - San Antonio, Texas

I was lucky enough to be pet sitting in the Alamo Ranch area and I got the chance to visit this newest HEB. First visit was during the night time and the store was relatively empty (kind of surprising). Needed to get a toothbrush, which I found rather easily. I did a real quick walk-through and was happy to see a nicely displayed Cheese area and the bakery had an open pastry area like one finds at the Alon location, just a little smaller. There appeared to be a good amount of baked goods, including breads, at least the spaces for them since it was night and much of the product was gone. The selection of their SIMPLE MEALS was extensive and saw some I hadn't seen at my HEB before. I didn't get a chance to wander through produce, but from afar the quality looked good. Needless to say, the checkout was quick and the cashier was very friendly (always a plus towards making an HEB visit better). I give my first visit 4 stars because I didn't get a chance to give the store a full workout ($100+) :). I will return when I'm in the area because it is well set up and lea face it, new stuff is fun. read more

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Ordered Valentines flowers 9 days in advance. Asked to pickup 2 days before Valentines. With the intention of not being last minute. When I went to pickup they couldn't find my order, or even the request. Marilyn politely offered to put something together. While I was annoyed to have to wait, I kindly accepted. This was a bouquet for someone who has never received flowers before. Which is why I called in advance, to make sure it was going to have everything I wanted in the arrangement. Unfortunately, what I received looked thrown together and bare. I asked to have greenery added, she said they didn't have any. I asked for more baby breath, she said they didn't have any. I was completely unsatisfied and disappointed. But I had already paid and didn't have time to ask for a refund. The worse part in all of this was that the HEB employees did not care at all.You would think they would have tried a little harder to fix their own mistake! Do not recommend ordering flowers from here for special occasions. read more

H-E-B - Grocery Near Me - San Antonio, Texas

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My favorite H-E-B!! The best sushi I've tried here yet!! They even have sushi Wednesdays for $7! Love the freshness, taste & the sushi bar guys are always so friendly! Love the options of countless sauces & side orders like Gyoza's! read more

H-E-B - Mixed sushi platter! - Grocery Near Me - San Antonio, Texas

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