The 5-Stars are for the Store and the Clinic, while the Pharmacy is improving from its negative 10…read morestars that it once was.
There are three people who work in the store that I would like to acknowledge.
The first one is a tall lady who is from Canada. (I don't typically use names in my yelp reviews out of common courtesy, but there is no mistake about the people I will acknowledge!)
You will know the Canadian lady because she speaks Canadian. She uses words like "eh" and "abut" (about) and she knows the ins and outs of CVS. She has to be the friendliest person I've ever met at any drugstore.
Then there is a young lady with long hair, who has also been at CVS for many years. She has to be the most engaging customer oriented person in the store. She too has a great knowledge of what makes CVS work for customers. On top of that, she knows everything about the store.
For instance, I went into the store, looking for small plastic, self sticking hanger thingies. She took me directly to the small plastic self sticking hanger thingy aisle. I was so impressed that I bought one extra box of the small plastic self sticking hanger thingies.
The third individual is a tall fella with a deep voice. My wife and my daughter think he's the best. He's very polite, respectful, and when he speaks, I notice people fall into a trance as he is like an experienced jazz radio disc Jockey. Very good with customers too.
As for the pharmacy, there was a time when I would rather get dragged through a cactus field while chained to a pick up truck bumper then go into the Pharmacy. I'm glad to say that it has improved.
The younger folks are engaging, polite, and deal with stressed out customers better than the previous crew. Although I have never had a negative interaction with the pharmacist who works at night, I have seen him chastize one of the technicians in front of customers before. I did not think that was cool at all.
Indeed, on some days, he presents himself in a way that makes you think he has been working consecutive 24 hour days without sleep. I felt so bad for the young man that was getting verbally berated when he has been perfectly efficient with me. I've never seen him have a bad interaction with any customer at all.
I think the pharmacist is not naturally inclined as a people person. Having said that, I sense that he is trying to improve. As I said, my interactions with him have been fine.
The manager (as of like two weeks ago) is not very engaging or helpful. I get the impression she is wanting to do something more suitable for her, like toxicology inspector. I understand she's leaving soon. In short, there is just no way to underestimate her kind attitude.
My favorite thing about CVS, are the long paper receipts that I get. I have been collecting these receipts for a decade, and I think I probably have about 2 tons of them. Even more, I can go to my email and print out additional receipts For more CVS product.
One day, I went in and got a 3 foot long receipt for a single purchase of some hostess Ding Dongs. I was so excited I went back into the store and got a buy one get one free industrial sized bag of CVS cough drops; I got a two dollars off cotton balls. I was able to use my $10 in CVS bucks money and got 30% off my entire purchase. And even though I have no use for this, I got $10 off any purchase of Revlon hair products. So I used it too. Perhaps my wife will like it. After I went back into the store I think I spent about $2.64. Amazingly, I got an even longer receipt.
On the longer receipt, I was able to purchase allergy medicine at 50% off the purchase of two; I I got yet another coupon for Revlon make up, so I purchased the highest quality purple eyeliner that you can get at a drugstore made by Revlon for my wife, of course! Then, I got got two dollars off a dog bone , (for my dog) two dollars off of CVS, branded Band-Aids and another 10% off my entire purchase. So, I went back into the store and made use of it.
As I waited for my third receipt to print out, it was as if I won the lottery. Another 3 foot long receipt, a coupon for candy or snack, cakes; a $10 off entire purchase of $50 or more or something like that, a coupon for CVS branded toothbrushes and yet another darn coupon for Revlon makeup. I wonder if CVS is trying to tell me something.
Finally, after nearly an hour of browsing the store to make these coupons work for me, I went back out to the car where my wife has been waiting for me the whole time. It's funny how long it took to to get the one item I initially came in for, hostess ding dong
I watch a lot of nature documentaries on TV, so when I hear of an entire jungle or forest being cleared out, I just naturally assume a CVS is opening somewhere in the area. CVS should market the experience of receiving half of the Amazon rainforest in receipts as a way to capture new customers even if we have to turn the planet into a large parking lot.
Sincerely, Robert Bluestein.