The 5-Stars are for the Store and the Clinic, while the Pharmacy is improving from its negative 10 stars that it once was. There are three people who work in the store that I would like to acknowledge. The first one is a tall lady who is from Canada. (I don't typically use names in my yelp reviews out of common courtesy, but there is no mistake about the people I will acknowledge!) You will know the Canadian lady because she speaks Canadian. She uses words like "eh" and "abut" (about) and she knows the ins and outs of CVS. She has to be the friendliest person I've ever met at any drugstore. Then there is a young lady with long hair, who has also been at CVS for many years. She has to be the most engaging customer oriented person in the store. She too has a great knowledge of what makes CVS work for customers. On top of that, she knows everything about the store. For instance, I went into the store, looking for small plastic, self sticking hanger thingies. She took me directly to the small plastic self sticking hanger thingy aisle. I was so impressed that I bought one extra box of the small plastic self sticking hanger thingies. The third individual is a tall fella with a deep voice. My wife and my daughter think he's the best. He's very polite, respectful, and when he speaks, I notice people fall into a trance as he is like an experienced jazz radio disc Jockey. Very good with customers too. As for the pharmacy, there was a time when I would rather get dragged through a cactus field while chained to a pick up truck bumper then go into the Pharmacy. I'm glad to say that it has improved. The younger folks are engaging, polite, and deal with stressed out customers better than the previous crew. Although I have never had a negative interaction with the pharmacist who works at night, I have seen him chastize one of the technicians in front of customers before. I did not think that was cool at all. Indeed, on some days, he presents himself in a way that makes you think he has been working consecutive 24 hour days without sleep. I felt so bad for the young man that was getting verbally berated when he has been perfectly efficient with me. I've never seen him have a bad interaction with any customer at all. I think the pharmacist is not naturally inclined as a people person. Having said that, I sense that he is trying to improve. As I said, my interactions with him have been fine. The manager (as of like two weeks ago) is not very engaging or helpful. I get the impression she is wanting to do something more suitable for her, like toxicology inspector. I understand she's leaving soon. In short, there is just no way to underestimate her kind attitude. My favorite thing about CVS, are the long paper receipts that I get. I have been collecting these receipts for a decade, and I think I probably have about 2 tons of them. Even more, I can go to my email and print out additional receipts For more CVS product. One day, I went in and got a 3 foot long receipt for a single purchase of some hostess Ding Dongs. I was so excited I went back into the store and got a buy one get one free industrial sized bag of CVS cough drops; I got a two dollars off cotton balls. I was able to use my $10 in CVS bucks money and got 30% off my entire purchase. And even though I have no use for this, I got $10 off any purchase of Revlon hair products. So I used it too. Perhaps my wife will like it. After I went back into the store I think I spent about $2.64. Amazingly, I got an even longer receipt. On the longer receipt, I was able to purchase allergy medicine at 50% off the purchase of two; I I got yet another coupon for Revlon make up, so I purchased the highest quality purple eyeliner that you can get at a drugstore made by Revlon for my wife, of course! Then, I got got two dollars off a dog bone , (for my dog) two dollars off of CVS, branded Band-Aids and another 10% off my entire purchase. So, I went back into the store and made use of it. As I waited for my third receipt to print out, it was as if I won the lottery. Another 3 foot long receipt, a coupon for candy or snack, cakes; a $10 off entire purchase of $50 or more or something like that, a coupon for CVS branded toothbrushes and yet another darn coupon for Revlon makeup. I wonder if CVS is trying to tell me something. Finally, after nearly an hour of browsing the store to make these coupons work for me, I went back out to the car where my wife has been waiting for me the whole time. It's funny how long it took to to get the one item I initially came in for, hostess ding dong I watch a lot of nature documentaries on TV, so when I hear of an entire jungle or forest being cleared out, I just naturally assume a CVS is opening somewhere in the area. CVS should market the experience of receiving half of the Amazon rainforest in receipts as a way to capture new customers even if we have to turn the planet into a large parking lot. Sincerely, Robert Bluestein. read more

Would give minute clinic 0 stars if I could. Made the appointment online at 8:30 for the earliest time slot which was almost noon. Got there and waited over 15 minutes, to be told they couldn't help me. Very frustrating as the issue didn't really warrant an ER visit, but needed to be addressed before regular doctors hours. Why did no one review the appointment before hand instead of wasting my time read more

Do not go to this minute clinic I tried to get a simple sports physical done and I've gone to many other CVS locations and had it done and haven't had a issue they said they don't do sports physicals and that I needed to go somewhere else and that I needed a approval from a cardiologist go anywhere else but here the physician is Incompetent read more

I have used this location several times now for minor illnesses, vaccines, etc and have had a positive experiences.

I made an appointment for a TB blood test for nursing school. When I got in the room, the nurse practitioner was getting everything ready, but didn't use any gloves before or during the blood draw. He couldn't find my vein, and was basically fishing around with the needle. He ended up getting a second needle to try again (again with no gloves). He also used the same alcohol prep pad as the first time, which he set down on his bare desk by the way, no paper towel between the two or anything like that. He finally found my vein after 5--6 painful minutes, but he bruised my arm in two places and I now look like a drug addict. Never going there again. read more

MinuteClinic - Both places where he stuck me - Urgent Care Near Me - BUDA, Texas

Poor customer service. Poor communication. Multiple people on staff and no me willing to help.

I wasn't able to get an appointment with my primary physician at Austin Diagnostic Clinic, but the Minute Clinic had openings close to my home. I saw NP Robin Morgan, and she went above and beyond to take care of me. I would advise anyone who might be hesitant about getting healthcare from a small clinic to see her. read more

I had an appointment at the minute clinic here and the nurse was actually so rude. She made rude comments about me having long fake nails, acted like I was inconveniencing her just because she had to do her job (?) and when I asked if I could gargle with salt water (I was going bc I a sore throat) she acted like it was an outlandish request and asked me condescendingly if I "had salt at home". Honestly just such a rude lady to be in the healthcare field and a bad experience when you want to feel cared for. read more

They made my 85 year old mother wait for 25 minutes for her Covid booster and they were not busy and she had an appointment. Very rude too. Won't be back to CVS. read more

Poorly organized, poor communication. I came in as I qualify for A Pfizer vaccine booster. No guidance when going back where the nurse Practitioner was and how to register. After filling out all the information, and waiting thirty minutes, I was called back by the NP and she informed Me she could only give boosters for four qualifying criteria, and suggested I go to the CVS pharmacy in the same Store, and I would have to fill out about her set of the same information, and after another 45 minutes it seemed to hat we could not get a booster Today and needed to schedule a Booster another day. Poor customer service with total disregard for my time. I would not return to CVS for anything. read more

Made an appointment one week ago for a Covid test.. I arrived a little over 15 minutes early walked inside and was told to go through the drive-through. So I did. When I got in line there were six cars in front of me... There are still two cars in front of me and it's already been 40 minutes, my appointment was for 12:30 it's already almost 1:10 and I haven't even been seen. They also refused to let me take the test when I went back inside and told me too bad it's policy... I hope you see this before you make your COVID test apt read more

I thought I was making an appointment with CVS pharmacy because you book through the CVS website. When I got there for my shingles vaccine, I realized it was the minute clinic. The nurse practitioner assured me my insurance would be accepted. She copied my card, looked online. I have a brand new insurance plan, so my fault for not double checking (costly mistake), but apparently MinuteClinic knows that they do not accept CIGNA. This was a Sat. and could not reach my insurance company. Why she told me they did, I'm not sure, but it cost me $197 for my one shingles vaccine. Would've been free any other place or pharmacy in the area. My fault but will never return to Minute Clinic or CVS (I have never used CVS, this was my first attempt, won't be back). I will stick to H-E-B or Costco Pharmacy. **** on a sidenote, you will be relentlessly texted by Minute Clinic. Calling their customer service line will also be useless. read more

Don't schedule an appointment without talking to the clinic in person. The online appt app can't be trusted. We checked the site for a condition it said minute clinic treated, only to get there and have them tell us they don't. I have no idea if they do competent work or not but I wouldn't count on it. read more