Two stars for the kind people at the registers! One star for the pharmacy - please go to location in Kyle where they've had to fix this pharmacy's mistakes. CONS: You'll wait for 20-30 minutes on the phone only to be hung up on. They can take several days to fill urgent meds. Pharmacy techs and pharmacists are deeply unhappy and it shows. read more

The store clerks are polite and helpful, but the pharmacy is the worst I've ever used. The wait times are long, even with one 1-3 people in front of you. Medications are never ready when they are supposed to be. If you try and call to check on a medication status, phone hold times are 30-40 minutes. They will tell you to come at a certain time, but they still won't be ready. The pharmacy staff is rude and unprofessional. They seem to be extremely disorganized and overwhelmed. I started using this pharmacy because the location is convenient. I gave it almost year, but had the same issues every time. Save yourself the time and go somewhere else. read more

Buda; the worst customer service I have ever experienced in my you try to on hold for an and it always says there's three callers ahead of you. And then when they do pick up, they usually hang up. If all do not use them ever.! read more

Horrible pharmacy wait times!! Do not go it's honestly the worst practice I've seen in a long time.

This is the worst walgreens. Zero professional staff. Longest wait times. Changing pharmacies

You're advertised as a pick up and drop off location for Fed Ex. Fed Ex tells you you don't have to package itC drop it off and we will handle the rest. This location says they don't do that but are apparently an Authorized Fed Ex location. Don't advertise yourself as something you're not. Period. read more

Pharmacy please improve everything! rude, disrespectful, zero follow through. Scripts are never on time, sometimes over 48 hours to fill. Today I had Uber pick up my scripts and one i was charged for didn't even show up. been waiting on hold for 15 minutes and this is my third call to them today just trying to get my scripts. after 16 minutes someone picked up the call and HUNG UP!!!! i am now back in the queue with more than three callers ahead of me AGAIN!!! i will be calling the store manager next!!! this place doesn't deserve 1 star but you can not post without one. read more

Holy crap! This is the longest wait for prescription refills! Avoid at all cost. You will die before you get your medicine.

Tanya was extremely helpful and kind! She went above and beyond to help me. Excellent customer service!

Pharmacy is staff is not friendly, difficult to work with time and time again. I will not be utiziling them any longer.

Walgreens Pharmacy at this location is not good. I have been given the incorrect product on multiple occasions as well as being delayed well over the full date. If you have gestational, diabetes, or diabetes, in general, you may want to find a different pharmacy. This pharmacy seems to be out of product or unable to fill the proper product for your devices on top of that they don't adhere to their hours listed on a regular basis. On top of the shortcomings for the pharmacy, the regular employees of this location seem to be miserable and are very rude and lacking in communication and customer skills. read more

The costumer service here is horrible, the pharmacist are always rude and disrespectful for no reason, I understand being short with people because you want to make each inneraction quick but they don't ever make getting your prescription a quick task. They're also always randomly closed and its so hard to work with them, I'm about to switch pharmacies,, I DO NOT recommend at all. read more

Their prescription service is bad. They have this great idea to automatically fill prescriptions and it creates a burden on my doctor and myself. They are overwhelmed and slow. read more

The worst Walgreens ever! It takes a week to get a Rx filled from them!! Unbelievable!

WORST PHARMACY EVER! Lack of urgency, ignore customers constantly. Have been in drive through and been ignored turn had the blind pulled down. Horrible customer service read more

Be prepared with extra time and patience for the worst pharmacy experience of your life.

I want to give special acknowledgement to pharmacy employee, Yulibeth, who was kind, patient, and understanding. I'd come to Walgreens to fill four prescriptions for antibiotics (I managed to catch a stomach bug, H. Pylori), and I don't have insurance. She warned me about the cost and patiently assisted me by writing down the exact spelling of each medication, as well as the dosage in milligrams and number of pills, as I used my phone to find GoodRX for each for a better price. I discovered that two of the four were cheaper through H-E-B, and Yulibeth was completely supportive of helping me out, telling me that I could easily transfer the two cheaper ones over. I could tell she actually wanted me to recover and feel better! Even though I took a long time at the window, she never made me feel pressured to hurry or that I wasn't an important guest to Walgreens. She is an outstanding employee! I really don't frequent Walgreens for any other reason than occasional prescriptions, but this store seems clean and decently organized. The employees are friendly and will say hi to you on the way in and bye on the way out. Their text/phone system works really well for letting you know prescriptions have been received, and when they are ready for pick-up, along with reminders. read more

Walgreens is the worst pharmacy in the local area they have eternal hold times, don't answer for doctors. Schedule appointments for vaccines and then don't honor them! Been on hold currently for 45 mins with one caller in front of me since the start of hold time! Reporting them to TRICARE to make them out of network! read more

Pharmacy is beyond slow they need to address this as if can take hours to just get a prescription.

This review is only for the pharmacy; They always seem very chaotic and unorganized. Super long wait times regardless if you go inside or wait in to drive thru. They definitely need more staff and to maintain a better work flow. read more

Slowest pharmacy I've ever been to. A ton of reoccurring problems at this location since we first started coming to this Walgreens in May of 2022. Slow and unfriendly. read more

It was my 2nd covid vaccination and unfortunately I had to deal with the pharmacist Nia. My family and I were all previously vaccinated at this location without incident however we did not deal with her specifically until today. My entire interaction with her was borderline aggressive and I can only attribute it to the fact that I had a American Flag t-shirt on as my behavior was nothing but courteous and kind. I felt specifically targeted by her as her interactions with others as I observed were much kinder and informative. She did not proceed to inform me of any of the side effects to the vaccine, She did not sanitize my arm with a cotton swab, they did not fill out my covered vaccination card either. How is it that this occurred for every single person before me but I was not offered that same courtesy. Shame on Walgreens for hiring these types of people and shame on you if you did not address the situation which was again clearly targeted at me. I will post this review and shed light in the matter that everyone should be treated with respect and courtesy. read more

The pharmacy staff is extremely rude , I had to call about my daughter and even in an emergency situation just seeing if they has a medicine in stock, she said she couldn't give me that information, it was a basic question...I HAVE NEVER HAD this rude and answer from another Walgreens read more

I've used many Walgreens pharmacies, but this location needs some help! Both lanes in the drive thru 3 cars deep and for 20 minutes not one of us moved. I finally went inside where there was more mayhem. I was so irritated, but I could see that the employees were working as best they could. I decided to be nice when it was finally my turn (after 30 minutes.) I won't bore you with details, but from what I could gather customers were waiting in the drive thru line to have rx's filled??? If this was the case then those customers should drop off their rx and leave the line!!! I would never be so inconsiderate to make others wait like that. As a pharmacy manager I would look for ways to expedite this process and maybe then you wouldn't have so many irate customers like I saw today. Obviously peak hours are after 5pm as folks are getting off work. You need to fix your processes. Considering changing pharmacies. read more

Random closures all the time, super slow, most frustrating walgreens i've picked up medicine from.

My favorite is when I need to call the pharmacy... but no one picks up for 45 minutes. When they do, they hang up on you. When you do finally get to talk to someone they are rude and will hang up on you still. Thanks for being just unreliable as all other pharmacies. read more

These people always go above and beyond with customer service. I go to their pharmacy department quite regularly and they are knowledgeable on their drugs. This walgreens seems to always have exactly what I need and its easy to get to. Granted, you may pay a little bit more, but in order to not have to fight the crowds at HEB for one or two things I will go there anyway. read more

Put aside at least an hour of your time whenever you have to pick up a prescription here. The line literally never takes less than an hour regardless of time of day. Absolutely miserable experience every single time i come to this Walgreens, which is unfortunate because it's the closest one to my house. read more

Pharmacy is worthless. At best, they are unorganized and slow. No one answers the phone, prescriptions take 48+ hours with no explanation, long lines, and I find they are randomly closed at times when they say they are open. I get that they may be short staffed, but if you don't have the staffing then you need to limit how many customers you take on. Would give 0 stars if I could. read more

Awful service and rude employees is a bad combination. Never responds to complaints. Go elsewhere

DO NOT SEND YOUR PRESCRIPTIONS HERE!!!!! Staff is rude and unorganized. I've had great experiences with the general store but the pharmacy experience ruins it. They are extremely rude. Also the last time I went here to pick up my prescription at 1pm they told me they were going to lunch at 1:30 so they couldn't help me. It wasn't even 1:20 yet. As I walk out to my car around 1:15 all the pharmacists were walking to their cars to go get lunch, 15 minutes early. Extremely unprofessional staff behind the pharmacy. Extremely rude. read more

This is one of the worst places to fill a prescription. Extremely poor customer service and staff inadequacies. Even one star is too generous. None of the pharmacy staff bothers to answer the phone. The line re-routes to a busy signal, or continuously dials, after multiple attempts to connect. There is definitely mediocre management and staff, who take no accountability in their work or provide adequate customer relations. I will take my business elsewhere, rather than waste time with this company. read more

I recently called the Walgreens located at 1660 Main St. Buda, TX 78610 on 9/24/2021 because my wife and I were needing a Flu vaccine. Since my wife is 8 months pregnant and 3 centimeters dilated, I was also in need of a TDAP shot. When I spoke to a representative of the pharmacy over the phone, I made a point to ask if they recommended an appointment in order to guarantee we were able to get the shots the following day on 9/25/2021. The pharmacy representative overly assured me that an appointment was not necessary and as long as we were able to stop by before 6pm, we would be able to get our shots. My wife and I were so happy to find out we didn't need an appointment and were assured that we would be able to receive the vaccinations at our local Walgreens. In light of Covid-19 precautions and my wife being so close to labor, we do not go out at all unless it is a necessity and saw this as an easy process that shouldn't have any complications. On 9/25/2021 at 5:25pm my wife and I arrived at the Walgreens location and noticed that there was a woman who just finished receiving a shot and we thought, great we would be next. As I approached the counter, I was greeted and I told the pharmacy representative that my wife and I were ready to get our Flu vaccines and the TDAP shot. The pharmacy rep immediately tells me well we can't give you the shots today, we are too busy with it being so close to 6pm. Mind you, there was 5 pharmacy representatives working in addition to the pharmacists named Lamia, who was soon asked to speak with me at the front desk. Without any greeting, Lamia tells me and my 8-month pregnant wife that we would not be able to get the shots today and that they were too busy, it was not up for discussion. I mention that when I called yesterday and spoke to one of the representatives, I asked if we could make an appointment and that we were told no need and just come before 6pm. Lamia then tells me, that well they told you wrong and we will not be giving you the shot today. I asked Lamia what kind of customer service is that? Lamia responded telling me that they have too much work to do and they were too busy to wait for us to fill out the paper work and give us the shot before 6pm. I asked Lamia why that was my fault? She signed up for the gainful employment of Walgreens as a direct representation of the company and its very disturbing that she would be willing to break policy and decide that she had the authority to make rules for the store when she is not the store manager. I asked her to then look at my pregnant wife who is soon to deliver and in need of the flu vaccine and my need of the TDAP vaccine, to tell my wife that she was not going to give her the vaccine. She then with no hesitation looks at my wife and says we are not giving the vaccines today. Frustrations were definitely at a high at this time because as I mentioned, my wife and I do not go out for fun; we strategically plan outings in order to protect the health of our baby and my wife. Nowhere on the website does it say that vaccines cannot be administered after a certain time and I was informed by a representative of the pharmacy that we would receive the vaccines as long as we were in store before 6pm. We arrived at 5:25pm, what I feel was more than enough time for us to complete the little amount of paper work necessary and receive the vaccines. It is also interesting that Lamia was so persistent that there was not enough time to administer the vaccines, but she had all the time in the world to tell a customer no several times. I am just a concerned father who wanted nothing more than to receive vaccines for my wife and I in order to better protect ourselves and our baby. Lamia missed several opportunities to change the narrative and experience for my wife and I and I do not feel it is justified to punish the pharmacy member for their lack of integrity to the standards of Walgreens as a corporation.12 one-star reviews in the past year, that's an average of a one-star experience per month. read more

Walgreens - Cosmetics & Beauty Supply Near Me - Buda, Texas

Had a Covid booster apt, was early for my scheduled appointment but the phones were down and the pharmacy seemed understaffed (which happens/no big deal) so they were running behind. I told the employee that I had to come back for my shot since I had been waiting for an hour to get it and had already rescheduled a meeting twice. I had checked in, delivered my cdc card and was just waiting for the shot so they told me that ideally I come back before lunch and they'll give me my shot. Unfortunately didn't make it before lunch (not realizing this was an all or nothing statement) but arrived right after their lunch only to be told that they would not honor my appointment bc they were busy. They scribbled (literally) on my cdc card to "erase" what they had added and returned it. My appointment time was not honored in the first place, they wasted my time, and the service upon my return was abismal. I understand that staff gets overwhelmed but this was a terrible experience. read more

Walgreens - Cosmetics & Beauty Supply Near Me - Buda, Texas

Great customer service. When I was really sick about a month ago this lady directed me to what I needed. She was really sweet and I wish I would have gotten her name. read more

The worst customer service & rudest personnel, beginning with the pharmacist, I have encountered ANYwhere. Add slow, uninformed, uncaring and inept to the list. There is definitely something off happening in this pharmacy. My father was a pharmacist and I worked in the pharmacy as a young adult and he emphasized the fact that many customers are ill, in pain and older, so it was important to be kind & compassionate. This store falls very short of this mark. I've taken my business elsewhere. I wish I could give a -1 star rating. read more

These guys actually called me to inform me my prescription was filled. Like a real person. I was at a loss for words, having grown accustomed to the canned robot looped message that always manages to start in the middle, and then repeats to tell you that your prescription is ready. Anyway, yeah, a real person. "Ummm....yeah....uhhh....thanks..." I respond, thinking there must be some sort of problem I haven't picked up on. "So, I'll just come pick it up then...uhh...this afternoon?" I dangle it out there, providing an opportunity to fill me in on any particulars I might have missed that merited a personal phone call from a pharmacy tech. "Yep, it's ready." "Okay. Well, thank you." Yes. Thank you. Thank you very much, Walgreens pharmacy. read more

Horrendous customer service. I've now been here twice for the same medication and am still empty handed. Will never come here again.

This is the most neglectful walgreens I've been too. They obviously do not care for their customers. Im working out of town right now and I came here to fill my prescription. I needed a different med and they said they would call my Dr to get a different one then call me back. They never called my Dr and never called me back. The worst part is they didn't give me my card back and ive been searching for my card for days. Finally called to see if they had it and they did. They had my phone number and new they had my card but never called me to tell me. Whats up with that???? No apology either. So frustrating. read more

If I could give this place zero stars I would. Took four and a half hours to fill a prescription for eye drops, and now I've been sitting in line a half an hour to pick them up, with no cars moving. I will be switching to CVS. read more