I hate that I love coming to this location!! It is locally known as the "ghetto HEB" and it's my go to grocery store in the area! They always have fair prices, fresh products and plenty of really unique people watching opportunities. I mean like bring you some popcorn girl because someone just walked past the point of sale with a cart full of groceries.... lol But really we do love this HEB. Friendly service and great deals if you know where to look... read more

A little messy but overall the customer service was great and the prices seemed a little lower than other Walmarts! I liked that a lot lol . But yea great and large selections read more

Convenient location always clean and neat! Service is not too consistent! But not the worst! Can always find fresh options. read more

The service there was terrific Mandy helped us today and was extremely helpful and friendly. Love the warm and welcoming hospitality, you will see me there more often. Sincerely instant winner read more

Dear HEB, I could not love you anymore than I already do. You have large aisles that can accommodate many people at once. You have every option I could ask for from a grocery store. I have made many incredible meals and delicious desserts with the items I have purchased from your shelves. But above all , my dear HEB, you have fantastic employees. Your employees have made my day on many occasions with conversations that go above and beyond the expected idle chit chat. The delivery you offer makes my life easier in ways you could never image. Thank you for all you have done for me. -Aleta M Okay but in all seriousness this is a great HEB. read more

Seems like people getting food stamps will always go at the same time and go to the same store. It causes a ruckus cause the checkout lines are long. Sometimes there are not enough check out employees. Have to wait a long time. It reminds me of Walmart. I just like going early in the morning when there is less customers. This store needs to be closed. read more

Awful location. Customer service sucks. Especially carol. She was not helpful at all and rude. I have a coupon from My H‑E‑B app that another location has no problem applying. She did not honor that coupon and when asked if I could speak to customer service to get it figured out she said "I am that person" in a condescending tone. No other H‑E‑B location has ever had an issue honoring coupons offered. EVER. Driving a few more minutes elsewhere is so worth it, I will never shop here again. Not that Carol gives a shit. She doesn't care about H‑E‑B shoppers or tarnishing H‑E‑B's friendly reputation. read more

Curbside takes to long on pick up times! Morning crew. I called and they said 2 mins and it's been 30 minutes. Manager should do their job.

Well if your wanting to go to a HEB get in and out this isn't the place. The selection on Meats is horrible. The ground meat is all fat to the point it looked like it was almost white. The mangers are so bad words can't describe it. I just had it out with a manager that has no business being one. That I've talked to there corporate office about. Extremely rude. I had to end up driving to a different store out of my way to get things for dinner. Oh I can give you a rain check. That doesn't do anything for my dinner plate. This is time and age paying more they should be more concerned people will be shopping else where read more

H-E-B - See hardy any meat there just the more expensive stuff - Grocery Near Me - Pflugerville, Texas

HEB has made a corner on grocery shopping. Unfortunately, HEB has over inflated prices, rude employees, lazy managers, no sackers and no customer service. As normal, today while standing in checkout, I offered to sack an older lady's groceries while 4 HEB employees hated including a store manager. Unacceptable! read more

This place is very nice and organized. It is clean and the partners are always helpful and go above and beyond to help you with whatever you need. This place has great prices and always has lots on stock. It was great even when I used to work here. read more

I drive by this location twice a day 5 days a week. I will never go into this location. Last time it was crowd and overwhelming. I think the shopping center has gone downhill. The parking lot is nightmare. I don't even get gas. I don't feel safe. I would like the parking lot remodel. Refresh the landscape add trees and xeriscape On site security Security on patrol. Work with the community and police to improve the area. issues like Panhandling. Community of homeless. HEB could work with these people train them into HEB family. Have some community events. like Health have stations set up. Check blood pressure, vaccinations, well being for all ages, help individuals/families apply for health insurance, education on what is available in the area. What services that the location provides. Community event for kids. balloons, bounce houses, shaved ice, bike check up, car seat checkup, health insurance, services at that location, There are many cultures in that area. Community leaders the culture they education bring them together. read more

I get this is kind of a rough area, but that doesn't mean the quality of this H‑E‑B needs to be rough too. Floral dept really needs to step it up - horrible selection and most were browning. I had a feeling I should have not stopped at this location & now I know to not come back. read more

And this is my local H-E-B and I like it. This grocery chain is new to me as I am from Dallas but, it's growing on me and I like this location. It seems to be a medium sized version of the chain with great produce well-stocked isles and the people are pretty nice. read more

I had the BEST experience using HEB curbside for the first Rome today. I placed the order in the other day, got up to date notices on the order and just parked, texted and groceries placed in trunk. I don't know if I'll ever go back into a store. Maybe not that extreme but I will 100% will be using this service again. I'm not sure what it usually is but right now if you do it a couple days in advance, with the option to add and take out of the cart up to 4 hours before pickup, it's FREE!!! read more

This is a smaller HEB. The lines can be painfully long so try to go late at night or before 9 am. The cashiers are usually friendly. I watch as things ring up and if there is a discrepancy they fix it with no fuss. There's a cell phone company and eyebrow threading/henna place in here too. read more

This H-E-B Bakery is a complete joke. Don't ask to get a cake decorated here. I asked to get a Spider-Man cake made for my sons birthday and it was decorated horribly nothing like the picture they have to pick from. If no stars was an option I would have put it. read more

H-E-B - Grocery Near Me - Pflugerville, Texas

Don't waste your time and go to this H-E-B pharmacy they don't respect your time and they will tell you come tomorrow evening if you call a day before for your prescription. Also, don't waste your time and complain to H-E-B management I did the three time, and nothing happened. read more

This place is ridiculous. After moving from one line where I was next in line they move me to a line where a customer is having an issue. They proceed to take 4 managers and two checkout people who were in the middle of scanning other customers, to stop and help the one customer in my line. I'm waiting for 5 minutes and they have yet to help her or me. I put my stuff in my cart and have to move to another one of the full lines. So now I'm at the back again, and by this time it's been 20 minutes since I was at the front of the last line. So I have to leave the line to take my ice cream back. I speak to the manager asking if they can help since they moved me 25 minutes ago and they get snippy. I eventually go stand in another line, after a 30 minute line experience and countless numbers of customers who have been served before me and left....some with ice cream. The managers see me in line and open a lane just for me apologizing and asking me over and over to go to the new lane. As if I'd I would move lines again for anything! I told them to just leave me alone. And another attendant came and apologized as I checked out. But at this point I had spent ten minutes getting all my groceries and it took 40 to check them out. Makes zero sense and the gray haired manager lady and the brown haired manager lady with glasses were zero help. read more

It was stocked well and had nice cheap options. There were multiple self checkout options and I had no problem getting in and out around 4PM on a Sunday. read more

This is a review for the Curbside service during COVID-19. Despite the circumstances, HEB provided almost every item from my $100+ shopping cart. They provided substitutions that were almost identical to the items I intended to receive. I was in and out of the parking spot in under 5 minutes! I've been to three different HEB stores in the area for curbside and this location was the best by far. I'll try to go back to this one every time when there is a time slot available. I love HEB and what they're doing for communities across Texas! read more

This HEB makes me sad. The shelves always feel sparse and no matter how many times they sell out of an item they never order more in the next shipment. Most of the time I can not even find rice. I hope whoever does the ordering will consider adjusting the inventory on orders. read more

Always friendly staff and customer service here. The store is clean and organized, easy to maneuver around.

HORRIBLE CUSTOMER SERVICE!!!!! Sale prices don't ring up right, so watch the register! This HEB is ghetto and I hate shopping at this location. There's a 50/50 chance that the digital coupons don't work, and when you do notice that a coupon didn't work, they DON'T DO ANYTHING ABOUT IT. They won't even honor it even if you bought the product. I've just had to put stuff back cause I only bought it to use the coupon. Items have also been on sale and they don't ring up with the right price. When I mention it at the register, the cashier either wastes 10 min of my time or doesn't do anything. Just honor the price! At customer service, they spent 20 min making sure the $1off coupon I had was still on the floor. If it's a dollar or two, JUST TAKE IT OFF AND MAKE IT RIGHT FOR THE CUSTOMER. JUST GO TO ALDI. Literally, EVERYTHING I bought there has rung up correctly, and their customer service is surprisingly excellent. I really wish they would expand. HEB is just not worth the hassle, is usually more expensive than Aldi, and the customer service stinks. read more

Everything I needed/wanted was in stock. The employees were nice and very helpful. The lady in charge of the beer and wine she answered all of my questions and even special ordered an item for me. The check out process was quick, especially for as packed as it was. Managers were walking around and monitoring and checking if customers needed anything. So far this is my favorite HEB. read more

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Somehow H-E-B on Wells Branch has made shopping a very stressful event, I just want to buy some food and get out of there. It seems to me the management is not training their employees properly to be respectful during this time of crisis. I know we are all trying to practice social distancing but some of the HEB workers have taken it to another level as if they are the coronavirus police. We all have to deal with this problem don't take the authority and abuse it. When HEB allows a sixteen-year-old employee to talk down to their adult customers that's the day I stop shopping at HEB all together. It doesn't matter exactly what occurred what does matter is the treatment I was given by the 16 year old kid by the name of Trey when all he had to do was speak to me correctly and it would have been a wash instead he chose to take the other route smiling in my face and saying have a good day sir with a smug look, right in front of Cecelia the manager who did nothing. I truly felt racially prejudiced and I know this is a big statement but that's how I felt as if this kid could do no wrong and was able to get away with anything on that shift. The only bright Mark was Bob one of the backhouse managers, made me feel better after speaking with him. I gave him that second star... thank you Bob. read more

Solid grocery store. Normal. Been going for a year and a half, at least twice a week; we live around the corner. Upsetting to see the people on these reviews saying, "And I know how this is going to sound but it get a little scary -- I personally would not go there after dark." But there is no anecdote or evidence to go with that. That's awful. You looked at the people, and you felt unsafe? Do I need to explain why that statement is terribly upsetting and says so much more about you than it does about the safety of the store? I have never seen an incident there, and I've never seen a police car there processing an incident. (I saw that plenty of times in my hometown of Washington DC when shopping in my neighborhood, and I agree that that is no fun.) And then others are tearing it down in reviews for the lack of "clean" and "organic" products. Here are actual quotes from a one star review: "You can tell that each grocery store caters to their max demographic...BUT this store does not cater to the Organic or Clean eater...if you want shit laden, GMO laden, fat fried and fat filled garbage, then 'this IS your HEB.'" I must be missing something. You don't have to buy Twinkies if you don't like them. Skip the cereal aisle. No Ball Park Franks or Boudin for you. I get it. You don't even have to buy Hill Country Fare. But, the HEB Organics brand is there. So is the Central Market brand. They have Boar's Head at the deli counter if FUD isn't your thing. And, for every fresh veggie, there's a yuppified packaged version that's already been washed and cut. The open produce is fresh and it's abundant. Baby boy choy? Seven different versions of packaged (and unpackaged!) baby spinach? More apple types than makes sense? Got that. Which hoighty-toighty "organic" foods aren't readily available there? Come on. Reality check, please. Finally, I see complaints about the staff. They are always polite. Unfailingly so. Often young. Always professional. Always courteous. They also make sure to hire people with special needs. Are some of these reviewers so tone-deaf that this is who they are criticizing? Everyone there is well trained. What am I missing? This isn't Zabar's. The staff are not there to bow at your feet. I implore you, please, please, please, if you read this and thought, "Ugh, can't believe he wrote that!," then do, by all means, stay away from this HEB. It's not for you. You are too good for the likes of us. We're sorry we can't meet your Clean standards. You won't be missed. And the lines will be shorter. PS - I do understand that a bad experience can ruin your opinion of an establishment, and I am sure that bad experiences happen at this store (and every other store in the word), and you should post about that. It will help. But general elitist (*cough* implicitly racist *cough*) innuendo is insufferable. read more

Bad service. Could not get a simple refund on a HEB debit card. $100 put on card, but it could not be accessed.

Dangerously awesome! Best produce, in addition to literally everything else you could possibly need or want. Best grocery store by far! And all staff I've come across have been super nice and engaging. read more

Incredibly annoying screaming and wailing muzak. Sullen meat counter people, refuse to cut meat to my specifications. Home delivery: Most items on sale not shown; only high priced high profit items. Ad on tv says they home deliver beer and wine. Nope. Nothing. Liars. Store is limited range, they don't carry all beers. Very ethnic, and that's why the cosmetics isle is bolted and locked at night because of theft. read more

i know heb can be hella busy .. we are all working hard. just tryin to go home just as much as every1 else. cashier lourdes c. 446492 6/21/2021 5:41 has a very shitty ass attitude. there was item i didnt want i decided to put it in basket got really upset rolled her eyes at me . i couldve just left on self for all i care but i at least put it by her so she could put it in return basket under her register. i ask for two bags she threw them at me fell on the floor .. just really ugly way to attend customers just coming off long day at work ... please fix this read more

This is my grocery store of choice. It has all the basic items that i purchase. It is centrally located.

I really, really hate this HEB. It almost hurts my heart to say that because I am a AVID HEB shopper. Always have been! You can definitely tell that each grocery store caters to their max demographic. AND, there is absolutely no problem with that, but this store does NOT cater to the Organic or Clean eater. I was hella disappointed last night to see that not ONE item that I traditionally buy from HEB Greenlawn, or even sometimes at HEB Red Bud was available in Organic. WTF is that? BUT, if you want shit laden, GMO laden, fat fried and fat filled garbage, then "this IS your HEB". I don't care how old, or small, or dingy a store is. If they carry my goods, then I could care less about the condition of the store. Even without having a selection of Organics, they were very under stocked. Maybe that's because it was like 10pm on a Sunday, but IMO its poor managing to have absolutely NOTHING of multiple items. AND, even though its "in" Pflugerville, it is still considered the City of Austin so they do NOT have bags. Be prepared. They do have their big plastic bags for sale for .25, and they're really useful, but make sure you bring your bags. read more

If you want to get a henna tattoo or get your eyebrows tweezed....you can do that here, right across from where you pick up your grocery cart...aka outside. This HEB has gotten pretty ghetto over the years...so much so that one time some hoe tried to pick a fight with me. I won't go into details... However, they are trying to amp it up here. They just put in a drive-thru pharmacy, added a car wash to go with their gas station. Still, I can't get over the little ghetto shop out where you get your shopping cart right, before you actually go inside. That exceeds ghetto fabulous. Who goes grocery shopping and gets henna/eyebrows tweezed all in the same building? read more

Not sure how I always end up reviewing stuff like HEB and Wal-mart. Guess my life isn't as exciting as it ought to be. Anyway, when I moved to the Wells Branch area I thought - hey, here's an HEB. Who would of thought? I think my tastes are changing though. Or maybe the grocery stores are becoming awful-er and awful-er (it's a word). But I find myself going to Randall's more and more and you know - I'm enjoying it. The prices aren't even that bad with their discount card. But back to here. This place is filthy more often than not. I can never find *shredded* (not powder-ized or blocky) parmesan. You can't make a good salad without shredded parmesan and I am *not* rich enough to buy parmesan blocks. Last time I bought lunch ham and there was a hole in the package and my meat was partially greenish-white and they gave me crap about taking it back. I do love those cane sugar "Dr. HEBs" or whatever they call it. But I shouldn't be drinking those. read more

I just used HEB Curbside here for the first time and it is SPECTACULAR! My order was fulfilled exactly as I requested, the quality of the produce & meat was just as if I had hand picked it, and most importantly, the people at Curbside were excellent! I had just finished my 3rd all nighter and was bone tired, but the warm smiles, genuine kindness & excitement of these beautiful people were pure sunshine! read more

I hate to have to write a bad review about H-E-B because this isn't your average H-E-B. It's really ghetto and I didn't feel safe shopping here. Parking is a pain and two since it is in the Austin City limits they don't offer plastic bags. I felt like I was entering a flea market when I walk into the store. Definitely tell this H-E-B catered to the local surrounding neighborhood. I really hope that H-E-B fixes this store to reflect the rest of the stores in Austin area. read more

I hate this location. They're ALWAYS out of things and totally suck as far as healthy or organic eating goes. Every trip there is a disappointment. Something is always wrong or missing. It's a shame because it's so close to where I live but now I end up going elsewhere. read more

This is the ghettoest HEB I've been to. It's the one closest to our house so we're here a lot, but it's not unusual for us to have to go to other locations to find what we actually need. The parking lot is a scene straight out of "The Birds". If you go in the fall there's a good chance you'll get pooped on. The parking lot resembles a paintball field of bird droppings. It doesn't get much better when you get inside. You can tell the store is old and there are lots of cracked tiles. The assortment of produce is ok, but nothing compared to what you'll find at parmer/35 or parmer/mopac or gattis school / 45. Within the past months I've had to go to other locations to find several items. Here's a list of them, maybe you'll see a pattern and be able to gauge when to go here and when not to. 1.) Blue Foaming Dawn Dishwashing Detergent Refills 2.) Smoked Parika 3.) Sea Salt 4.) Peppercorns 5.) Broom Handles 6.) Hash Browns 7.) Family Size Lasagnas read more

I dread it when this is the closest grocery store on my way home. It is ghetto/dirty looking from the outside and entry way. Last time I was there they had fertilizer on sale on a pallet right next to the produce section. Nothing like smelling cow patty while trying to shop for food. The parking lot can be a Zoo at peak times during evenings and weekends. The more I think about it, the more I just want to drive further to the HEB on Pecan at 685. That HEB is cleaner and has a better 'vibe'. I feel sorry for anyone that this is the closest grocery store to them. I wish HEB didn't have a monopoly in the area and we had more choices. read more