had 1 of the worst experiences today at heb customerservice. I was released from the hospital the previous night and my daughter came down for 1 day from austin, about 1 hour and a half away. I was told to take my blood pressure 3 times a day. my daughter bought me a blood pressure machine but she did not know I already had one. she went back to austin this morning and did not leave the receipt and paid for it with her credit card. I went to return it and get a store credit I was told by a cashier that I had to have the receipt and the credit card that it was bought with. I said what if she paid with cash am I just SOL? she said yes, I said I want to see the return policy and she pointed to it behind me. I read where it says returns without a receipt will be issued a giftcard, I pointed that out to the cashier and she said we are allowed to refuse a return for any reason. I said can you just look in the system and see that it was purchased last night between 11pm-1am. she said that is not at all possible to pull that up so I asked for the manager. the manager came over and was just as ridiculous as the cashier. I pointed out the return policy for no receipt and she says restrictions may apply. if restrictions apply then it should list the restrictions. I said so what's the reason for refusing the return she said it was because it cost 50.00, I said can you just look in the system that shows it was purchased the night before, which the cashier said it was not possible at all. so she looked in the system and said it was not purchased there and the last 1 that was purchased was a while back, and she said it with such a smug smirk, as it turned out my daughter bought it at the other one down the street. but even before that the cashier and manager were completely full of BS. so I left and called the other heb. I asked about their return policy without a receipt and she said they could look it up with the credit card used I said it was my daughter's credit card and she was now out of town and I asked if I could get a store credit she looked in the system and verified a BP machine was purchased the night before in the 2hr window and said yes I just needed my driver's license. I went in and used the whole store credit on groceries. so it seems that the first heb just makes up rules to fit the way they view a customer or just if they feel like being jerks that day, and the other heb actually goes by what the policy says. restrictions should be known in writing so a half wit manager cannot make her own rules. and I was made to feel like they were accusing me of stealing the BP machine. the horrible heb, that I frequent at least 3 times a week could of called the heb on trimmier to verify there was a BP machine that cost 50.00 was purchased between a 2 hr window the previous night and processed my return that was not used or opened but no she wanted to throw customer service out the window. the other heb verified their was a BP machine purchased the previous night between those hrs and was very helpful and courteous processing my return. I was in the horrible heb at customer service between 1:20-1:45 speaking to those 2 idiots so i would appreciate if someone would teach them how to process returns without a receipt read more