I purchased ground sirloin, got home to cook it and there was gray meat mixed in, under the top layer of what appeared to be fresh red meat. I wish I could brush this off as a one-off but I currently have an open customer service ticket for the same thing, from the Sugar Land store read more

H-E-B - Ground sirloin - Gas Stations Near Me - Katy, Texas

We were excited when it opened. At first, it was great. But, the last few times we have been they have been out of lots of stock! Produce selection was limited. Several "normal" items were also in limited supply. While the drive here is easier, we will return to the HEB at Cross Creek until this one figures out inventory's read more

One star review is given just because of one employee who was very rude, as the customer to leave as it is already closing time while customer was saying that he will take one m in nuts. His name is Claudio and I would never forget such a bad service. read more

Quick stop at HEB for some fresh orange juice. This location is always fully stocked, which is truly appreciated. Store is always tidy with staff ready to assist. read more

See all

KATY, TX 77494 / GROCERIES / MULTIPLE VISITS / FAVORITE STORE +The layout of this H‑E‑B store is nice and east to navigate. +They carry a lot more organic fruits than the other nearby H‑E‑B locations. +The sushi is pretty decent. Get the Houston roll! +The seafood section is on point with lots of freshly caught USA products. -I wish this location had an on-site dry-aged meat section. -My H‑E‑B mobile app and it's coupon clippings never work, but the cashiers usually manually adjust the coupons for you. -Wish they offered smaller packages of freshly-made corn tortillas. -The beer and wine section could use some improvement. read more

See all

They have everything you need. The employees are vey helpful I don't have anything else to say

Well stocked and organized store with very helpful associates. Love the wide selections in all departments, especially the deli counter and bakery. read more

Great place for a quick groceries stop. Located right next to a few spots if you need other amenities.

Receipts are sticky carts have cringe stickers on them they don't give you stickers only one ugly sticky it's okay

I love H-E-B and think this supermarket is one of the perks of living in Houston. Whether shopping for produce, meats, seafood or just basic needs, I almost always find it at H-E-B. And when I'm having trouble I open their app and can locate the aisles and bins for that item. Years ago, we used to buy our meats at one store, produce at another and so forth. It got to the point where we were shopping at five different markets per week to stock our home. Now we find about 95% of our needs are covered at H-E-B. So I mentioned the app, you really should download this because it's a big store! I have not tried their curbside service yet but honestly I enjoy walking about stores and doing a little discretionary shopping. The check out lines are incredible. You would think a store this big would be trouble at the cashier but nope. The check out lines usually have a manager directing shoppers to the shortest lines and then each cashier is paired with a bagger. read more

See all

Store is always clean and has fresh veggies and seafood as well. Staff is very helpful. Their juices are so good. They're made here in Tx which is a plus! read more

Wait, I was impressed with this market. We don't have anything in California like this. Anything you could want they have. Pricing was reasonable, I like the bakery shop and they had a butcher shop. They also had sundries just about anything you need it I could've spent a lot longer in the store but I had a list and I got everything on it. read more

Their curbside pickup has gone downhill. We placed a curbside order but when we picked it up, half the items were missing. Normal items like apples, oranges, bananas, onions, cereal etc. We tried calling curbside pickup several times but either no one answered or they would hang up on us. We tried submitting an online request but have not received a reply. I called the main store number and asked to speak to the store manager but they transferred me to a number that did not answer or have a voicemail. I called the main number back to ask if the manager could call me back but no would would answer the phone. After waiting for 10 minutes for some to answer the phone, I hung up. This store has the worst customer service. read more

Good variety of products IN STORE but curbside is a lottery. We have used it for months now and the quality is not reliable. We have gotten mushy veggies, bruised apples and just today they changed the organic oranges for HEB oranges and we got this totally mushy and spoiled orange that a child 2 years old would have noticed but the personal shopper probably decided to ignore and bagged it anyway. Take a look at this picture. Impossible to miss the appearance and not feel how unusually soft it was, so much that a finger run through it with no effort. They seem to be getting rid of their rotten produce by passing it to the curbside customers. read more

H-E-B - Rotten orange - Gas Stations Near Me - Katy, Texas

Always a great experience shopping at this HEB. Seun, who works in the bakery is always sweet and so helpful. She was able to answer questions I had and helped with all my baked good needs. read more

I went to this HEB specifically for a Covid-19 second booster vaccine because there was no appointment available at the HEB in my hood. I also did a very light grocery shopping since I was there already. First, the pharmacy rated 5 stars. There was no line or waiting. I showed up at my appointed time and the friendly Pharmacy technician process my vaccine cards and insurance efficiently. After a wait of about 3 minutes, the very friendly pharmacist took me to a private room for the shot. Then she return my updated vaccine cards and receipt. Off I go to shopping after saying goodbye. The store was much bigger than my neighborhood store, but everything were well organized and clean. All the employees were nice. My only complaint was heavy unattended stocking carts were blocking some of the shelves making it difficult or impossible to get some of the products. This store is too far away for weekly shopping, so Mrs and I will stick with the smaller store in our hood. read more

H-E-B - ows a pharmacy store with a sign in front of it - Gas Stations Near Me - Katy, Texas

Some of the people that work at this HEB location are just damned rude. There's a guy that works behind the meat counter, short older white guy, that is just downright rude. Not just to the customers but to his own work colleagues too. Watching the way he treats people whilst standing there waiting to get served is something else. We started going to the meat counter at Whole Foods the other side of 99. People there are courteous and professional, their kebabs and salmon burgers are virtually the same cost and taste a lot better. Some of the product pricing is a flat lie too. I saw one item that was priced at $4.99. The next week it went up to $8.99 and said it was previously $9.99. That's an absolute lie. Honestly prefer to go to Wal-Mart's grocery down the road. We only come here for some of the ready meals now. For the rest we go to Wal-Mart. read more

Dont know what is up with the bakery here. It's like an inconvenience to get assistance. Attitudes and snares from 3 out of 5 people working here. Last time I get a cake here. Hence the picture below, the lady was the only person who offer assistance and wrote in the cake for me, although I was very thankful and I appreciate her to the max, I'm not happy with the writing and so embarrass to even use this cake. read more

H-E-B - Gas Stations Near Me - Katy, Texas

Employees and managers were too busy talking to help. Decided to just walk away from cart and go to the other Richmond location of Westpark toll. It's a cleaner and more help location. read more

Absolutely love curbside! Always so prompt and I use it for my college kid's groceries too!

This store opened a week ago and just had a chance to drop in: - friendly staff - wide aisle - different layout than most HEB's - expansive section of meals to go. - large bakery - seafood section is one of the largest I've seen. A welcome addition to the area. read more

Ruined a little girls birthday! Ordered 36 cup cakes for my baby daughters birthday. Arrived, paid for and picked up the items. Delivered the to Lindsey Elementary and they would not accept them because there were no markings on the boxes or ingredients sticker attached. Called the to help and was hung up on 4 times before a so called Manager would help me. This is "My H-E-B"? They lie and will not help you to resolve their mistake. This would never happen at Kroger they gave real management and values. read more

Thank you so much to HEB bakery off 1463 for awesome, Beautiful, delicious, perfect cupcakes for my daughter's birthday! We brought a picture of our idea and they made it happen!! Also, they were ready for pickup exactly when we needed them! Highly recommended! read more

H-E-B - Gas Stations Near Me - Katy, Texas

5 stars for the bakery manager Richard! I placed an order for my daughter's 3rd birthday party. It was a custom order for a 2 tier cake. Long story short morning of the party, I am picking up the cake and it is the saddest little cake I have ever seen. I almost left with it but thought no way am I paying $60 for a cake I am not happy with! So glad I said something. Richard the bakery manager was so accommodating! Great customer service skills. He asked how he could make it right, I told him I wanted a new cake and decided to just go with a sheet cake this time. He had it ready for me at 1pm, party was at 2pm. I don't even know how he made it happen but he did. Cakes were like night and day. So happy that Richard helped me out in a time crunch! Thank you Richard, HEB needs more like you! read more

H-E-B - Gas Stations Near Me - Katy, Texas

See all

The whole nice and good shopping experience was ruined by the cashier. I have shopped at this H-E-B since it first opened, and I will not be coming back again. Cashiers have a very important role to the store. As a customer I cannot accept a worker who is rude, yelling at customer, and giving customer a hard time at checkout instead of helping. Is that how H-E-B trains your employees? No greeting, yelling, and slamming back at the customer. read more

Through all the corona stuff HEB kept a sanitary and orderly environment through the whole time. I was impressed by how clean everything was. The line moved slowly but was still at a nice pace. When we got in they asked us to sanitize our hands and keep our distance. Thank you for looking out for the community and keeping our food and people safe. read more

Compared to Kroger, better variety, especially for meat and seafood. Prices seem a little higher. I do wish they had put their bbq place in here, it would have done very well considering bbq options in katy are weak. Layout is a little weird, not a clear start to end. One watch point, and one that i have now seen consistently at 3 different HEBs -- selling food that is past the expiration date and produce often goes bad faster than "normal". So, check dates before buying. It's not an awful pattern, but one that i've seen often enough and shouldn't be happening at stores of this caliber/price point. read more

Very poorly setup HEB. The craftsmanship and buildout is awful. Looks like they haven't even completed the design. The store layout is awful. The three entrances is just weird cause two of them are useless pretty much. Opening to cash registers and the other half into pharmacy. Who goes into any store and goes left......IE that's the start of the layout. Confusing and weird flow. Hopefully they will relay out the flow of the floor. No Decent bombers in the beer section. There's no sample bar like HEB or WholeFoods, CCR neighborhood families bring In tons of money a year and this store just feels like a basic entry level grocery store. Very Sad to see this kinda HEB in the neighborhood read more

Bought 3 Beers that totalled $14.57.. Just to have Jamie on register 17 drop them into 2 plastic bags like cans of vegetables.. Didn't offer a paper wine bag or anything.. Some beer is finer than wine and should be treated as so.. Dont appreciate the attitude or the rush along by her at all!!! read more

I had a little issue with a purchase made a couple of days ago. Called the store, quickly found Mark to talk to, he was very helpful, cordial, accommodating, said he'd be there until 10, so I headed over--only live 5 blocks away. When I got inside I asked the first person with an HEB nametag to point me towards Mark. He was busy at that moment, so Jordan listened to my problem, took 30 seconds or so to agree to help. That's how a retail business beats the competition---not price, not location, not selection, but RESPECT! Thanks folks! read more

Good prices and helpful friendly staff, especially compared to other big chain grocery stores. They have a lot of Texas products to stay local. Their bakery is really good and love their bulk prices on nuts read more

My mom ordered through curb side & had me pick it up and i was pleased with how fast yet diligently they were with our order compared to most other HEB's in the Katy/Cinco Ranch area! 10/10 read more

My only issue here is the employees. They are young, unfriendly, and not helpful at all. The cashier's leave something to be desired that's for sure! The store is super clean and fully stocked but I keep coming back up the cashier's are terrible. They are very young and don't care to be there. I get it I do but that's no way to run a store or to keep customers. read more

Very nice experience. Had some issues finding things and the staff were very helpful. The bagger was great. He offered me assistance because he saw I had a hand injury. He also did a great job of bagging cold items with cold items, etc. many people can't get that right. Lots of food options. The layout will take some getting used to. read more

The pharmacist was so rude to me. Instead of explaining about the drug, she was short and very impolite. I will tell my doctor about the problem at this HEB pharmacy so he will consider using a more customer-friendly drug store. I will definitely not go to this pharmacy again after this horrible experience. read more

I love shopping at HEB but the customer service in the checkout lines are especially horrible. I work in customer service so I know what it's like to handle one customer after the other, but at least 3 times I've been to this location the cashiers have been very rude. When you're in line the cashiers will be talking to each other from many stations away with conversations consisting of their personal problems or their upcoming vacation. Again, I've worked in customer service for years and I understand, but as soon as a customer is waiting to be checked out then all convos should be stopped. Not the case here. Of course the cashiers ask the obligatory "how are you?", but after that they always talk over the customer and almost yell to their fellow cashiers and continue their conversations like the customer isn't even there. With today's visit to HEB, the woman cashier started off a bit rude, and when her bagger left his station to help another customer, she kept calling out to her fellow cashier (who was also checking a customer out) that she needed a bagger because she "only gets one check", and her cashier friend startled cackling. My cashier ended up bagging my groceries with such disdain and attitude. When her bagger finally came she kept rolling her eyes at him, even though from what I saw is that he was helping another customer. She slammed my last bag of food on the counter so that I could grab it. Honestly I was surprised she did that with my groceries, as if she was taking her frustration from him out on my bag. I've had so many experiences like this from this location it's a mess. read more

Okay I don't write reviews unless I experience extremely good or poor service. Thankfully this was a good occasion. I want to thank one of the managers (Billy B) for recognizing that my toddler was giving me more than I could handle. He pulled my cart into the checkout line and personally loaded all my groceries onto the carousel. It was not necessary but greatly appreciated. I will join my wife as an exclusive HEB shopper. Thanks Billy. read more

This is my favorite place for lunch and dinner just the best food everything you have yuuuyyy was a wonderful dinner and a wonderful lunch and the dinner table was a little bit pricey and the food. read more

I went heb today I didn't get the free item but the lady is nice....................................................

Horrible checkout delays. Customers had carts full of stuff this morning and only four checkout lanes open. The so-called "express lane" which supposedly is for people with 15 items or less had people with 20-28 items. The manager standing there should have opened up at least one more lane or at least helped the cashier with bagging. Poor service in my opinion. read more