Referring to the most recent power outage sitch- 5 stars for the awesome chick with the Pink neck-fan that was prying the doors open for people! She deserves a raise! Saw a few people scream at her like it was her fault & she kept her cool & handled everything with grace! As I was apologizing to her for having to deal with all of that, the rude female Supervisor that is always on an ego-trip interrupted me to kick me out along with the other people in my line. I'm used to the rude Supervisor or Lead or whatever the heck she does, she's always rude to the associates so I'm not surprised by her attitude towards us patient customers. Skinny, wearing business casual outfit. Honestly I try to avoid her presence every time I'm there because she's toxic! But Pink neck-fan girl, YOU ABSOLUTELY RULE!!!!! read more

New and improved. Recently got a makeover and is continually making changes. Service is friendly and there is always someone at checkout to help navigate towards the shortest, quickest line. Everything you would expect from HEB... Plus! read more

H-E-B - Grocery Near Me - Bastrop, Texas

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The BBQ area is too noisy especially when there are screaming or shouting babies and or kids...parents letting kids run around. Not enough soundproofing.. Barbecue is good read more

Always a pleasant experience shopping at this HEB. The employees are always friendly, the shelves are always stocked, store is clean. We enjoy doing our weekly grocery shopping here. My favorite cashier is Jackie, she's the sweetest girl ever! Anytime I see her working the cashier I go to her line for a quick and easy check out. read more

Friendly employees...always, great selection, clean, beautiful colorful decorations. they must have a great management team. read more

H-E-B - One example of H-E-B's nice seasonal decorations. - Grocery Near Me - Bastrop, Texas

Just the variety of vegetables, fruit and meats!! I'm amazed! This is a one stop shop from food to clothing to gardening materials and bbq or smoking!! read more

The 80%20 ground chuck the 5 pounds bring back to our Bastrop store cause everybody has been complaining and you are not listening HEB and even your own employees that work there are not allowed to order that they can't speak up because y'all will fire them if they say something and other ground hamburger meat is nasty junk that you're trying to sell even they don't like that other nasty ones y'all are selling the other nasty 5 pound ones. They don't like that nasty stuff either I'm completely upset because I and thousands of others have always got it there and you only want to sell the 1 pound like over $6.00 a pound That's crazy. that's take advantage of people they can't pay the high prices that you're making that can't pay that amount, the $25 Not over $6.00 for 1 pound. H-E-B is taken advantage of that and the parking sucks. I have MS and y'all don't have handicap only a few of them when you need to have each Lane have 8 together every single lane or better 12 in every lane and you're just not helping people I have MS and a lot more now and changing the store. It sucks cause you're taking stuff away and want people to pay more money and I pay Cash Money for that I don't have Food Stamp. You get what I'm saying, and Social Security doesn't pay, but of course H-E-B you don't have to worry about prices because you're rich read more

H-E-B is a great grocery store in Texas. Everywhere you go some are bigger some are smaller but they're always great. H-E-B's own brand of Hillcountry fair, including their ice cream creamy creations, is in most cases better than the namebrand. I do like H-E-B and every time I go out of state and have to go to a different grocery store, I t's just a reminder of how great HEB is. read more

Update- started going to Whole Foods on Lamar in Austin, great experience. They had great stuff! Better meats, better everything!! Downside is the drive to Austin, upside is that it's far superior in what they carry and the quality of it. read more

The cashier named Cassie P was very RUDE to my family and the bagger when we checked out today and had horrible customer service!We normally don't have any problems but she had a bad attitude.Didnt appreciate it. read more

Best H‑E‑B I've been to. The Showtimers (sample folks) have phenomenal personalities and are so welcoming. My son and I make it a Sunday outing to come for the free product, try samples, and visit with our now friends. read more

This place is a nightmare - this is what I imagine hell would be. It's chaos. The parking lot isn't big enough you cannot get parking 24/7, the curbside takes 20 minutes when you arrive the pharmacy always is backed up ten cars - every time I come here my cortisol levels shoot through the roof it's a headache I can't imagine if you came here with kids they'd probably get hit by a car I have never seen this place closed - I guess you have to come at 2am to shop read more

Actually I found it cute it was a super HEB I do mostly curbside and have had great luck getting everything I ask for so that's a plus

Bastrop H-E-B keeps making there store bigger to the point where disabled people can't shop there anymore due to the store being at lest 3 football fields I use to be able to shop Bastrop H-E-B until they remodel the first time one D medical oxygen tank should last me to 3 hours nope Bastrop H-E-B is so large one 3 hour medical oxygen D tank only lasts between 20-30 minutes and another issue is they keep moving the items so you never can find what you need also Bastrop H-E-B prices have skyrocketed out of control I'm not paying $25 for a box of 20 pills of Benadryl or $7.98 for ONE 12 pack of soda read more

More handicapped slots, fewer curbside pickup spaces please. My 97 year old mother has a handicapped plate, can never find a spot.

The only thing that HEB Bastrop has going for it is that it is not Walmart - other than that it is always a challenge shopping there but they have a captive audience because aside from Walmart, the next option is in Austin... How many times in one year can a supermarket change their store plan??? HEB Bastrop is in a CONSTANT state of store-plan change - intentionally making it difficult to find what a shopper is looking for, because some kook college graduate at HQ thinks that by forcing you walk around their store looking for what you want you will see something you never bought, and buy it - and not be flaming angry by the PERPETUAL inconvenience the idiot store planner forces a shopper to undergo. Even a 6-year old child could figure this out. Also, WITHOUT FAIL, HEB will discontinue a product that sells out fast (because people LIKE and BUY it), believing they will FORCE you to buy the junk that does NOT sell out fast - BECAUSE NO ONE LIKES IT!!! HEB is working its way down to less-than-Walmart-level shopping and is an intentional insult to intelligence. I can't stand the place. read more

We love HEB in Bastrop, and they are an excellent partner in the community and an excellent place to buy groceries. Having said that, you might be wondering why I would give 1 star. First, I doubt that anyone from HEB actually monitors Yelp reviews, but I am hoping that they do. There really is no competition for HEB here in Bastrop, unless you count Walmart, which is really no competition. After our last visit, I was so irritated that I felt I had to at least try to bring an issue to their attention. Some of the baggers are great, but others are really awful. It seems like they either get no training or perhaps HEB feels that grocery baggers don't need any training. I worked at a grocery store as a young person and I was also in the retail clerks union. We took a lot of pride in doing a good job and some of what we did could be described as common sense, which has become a lot less common. We always sort our groceries in our shopping cart and then again as we place them on the belt In the check stand. Produce is always first, followed by cold items, then frozen. Next is canned goods and boxed items and then last would be bread and chips. A competent bagger would notice that the customer had sorted their items and would make an effort to bag like with like. It's a pretty simple concept, but apparently not obvious to some of the HEB baggers. Please TRAIN these young folks who don't seems to be clear on the concept. All workers should take pride in what they do and make every effort to do a good job, no matter what the task is. Thank you for allowing me to vent. I sincerely hope that someone from Bastrop HEB and takes steps to further improve a really good grocery store. read more

3/15/224 We switched to HEB from Walmart for our fresh vegetables a couple of years ago and always order online for orders. We want fresh and were happy to pay a little more. HEB have become progressively worse the last 4-5 months, and the produce is not as fresh as it used to be. Notifying them is just lip service and nothing has changed. This time around we switched our entire grocery order back to Walmart to give them another try. HEB always charged a bit more, but with their declining quality and errors it's time to vote with our wallet. Pleased we have a choice. Let's see how Walmart does this go around. read more

These days there are many shoppers and minimal parking. I do not enjoy the beeping sounds made when moving pallets, as all employees have radios turned on and messages are echoed across multiple devices. Aside from that, one employee at checkout likes to yell out nonsensical phrases which just makes the shopping experience more aggravating. I contacted HEB to place a complaint about that and was told management would review. No one responded so not sure what to think. read more

Curbside, 2 hour wait with an almost empty curbside parking lot. Then over $150 worth of groceries were missing. Had to be on hold for 30 minutes for a refund. Nobody apologized for the inconvenience whatsoever. H-E-B had definitely gone downhill. read more

The pharmacy lady keeps getting on me and my husband for not calling ahead saying we're coming to pick up our prescriptions. One it's unprofessional,two I've never seen a pharmacy do this, were at the pharmacy once a week dealing with this. read more

I dread shopping sometimes, but H-E-B Bastrop always makes shopping easy. While it's always busy, workers take time to help out customers and make every experience positive. Almost every time I come, there's the same door greeter on the Produce side, with a big bright smile waiting for you! Delicious goodies in the bakery, as well as beautiful flowers and fresh meat in the deli make it feel like it really is a community store. While yes, sometimes there are a few bad apples or tiny tomatoes in the produce section, or a few bad oranges, the overall freshness really makes it easy to shop here. Along with this, I always have such a hard time reaching stuff on the top few shelves, as I am on the shorter side, but everytime I have an issue, there is always an employee coming around a corner and asking if I need help! Everybody is so friendly! Workers in every department are willing to help as well, while sometimes I may hear a "it's not my department" at a Walmart, everybody at my local H-E-B is willing to help me find something specific! Their bathrooms are also always well stocked and clean, which shows how on top of everything the store is! My Bastrop H-E-B is the place to shop, their a triple threat with good workers, good cleanliness, and good fresh food! read more

Pharmacy is terrible.they make you wait hours to get your prescription. They don't seem to have any prioritization to obtain prescriptions where people are sick coming from the doctor and need the prescription as soon as possible. I understand when it's a monthly refill or something that's not timely. But when you are miserable and it's something as simple as an antibiotic, it seems they would have a bit of compassion. Meat selection is terrible, focused on Select with no options for Choice. This means it's the lowest quality garbage you can get. Your other option is Prime at $25 a lb. HEB could learn a lot from Publix. If they ever come to Texas. Publix will eat their lunch. read more

This is for whoever decides to pump gas at H-E-B instead of bucees or QT. Incredibly rude box person they have working there. White slightly overweight woman who yells at people which clearly don't speak English to, "Answer the questions on the screen!". Great hiring manager in the system to recruit such person (heavy sarcasm) ! read more

Love the organization of H‑E‑B! When Covid happened, HEB was a leader in how to run grocery stores. They were up to date on their protocols and their management. They run a great business ! Also, any food or items with the HEB brand on them.. are the best EVER! Way to go HEB Free curbside is also a winner in my books! Saves me SO much time! read more

Do not trust online ordering for pick up... I tried to get brown and serve rolls from my local Elgin HEB for Thanksgiving, but they were out of stock. Next I get online and see that the Bastrop HEB (About 10 miles further away)has them so I placed an order for 2 packages, they were scheduled to be picked up 2 days later between 11:30 and 12:00. I checked on my pick up day and it said the order was ready. My husband drives all the way to Bastrop only to find out they dont have them. You need to refund my money and reimburse us for driving time and gasoline costs. Ruined my Thanksgiving. I am tired of hearing lame excuses from businesses about their poor performance being from Pandemic, Supply Chain issues and lack of personnel. I want to be compensated in a real way, just saying "Sorry" is not enough. read more

I am a total fan-girl of H-E-B...and have been for a long time. I do not shop for groceries anywhere else (if I can help it). Now that I've moved out closer to the Bastrop location, it's quickly becoming my favorite of the H-E-B's. I love the freshness of the produce, the in-store made items, the availability of the items I'm looking for, the friendliness of the people. This particular location is a Plus so there are clothes for sale, more plants and gardening that the other locations. In fact, my mom bought me a redbud tree last March as a housewarming gift - unfortunately it didn't make it. I kept the receipt and tags, took some photos and went back today for a 100% refund. Unfortunately, it does get VERY crowded on the weekends with so few other grocery options, but I've learned the right time to go that works for me. ;) read more

HEB Bastrop has no competition, and it shows. They have no desire to improve customer service, address stock issues, or provide quality produce. I've been waiting 5 years to post this hoping things would change or that other options would open in the area but they're only getting progressively worse. Empty shelves if you're not there early, digging through produce to find things that aren't spoiled or close to it, even the dairy case has had mold after they were dripping for days and they have not been cleaned. I can't say how many times I've brought up items that were expired 2-4 weeks before. Plan to wait 5-10 minutes for anyone to acknowledge you at the deli counter. Having to go to this store multiple times a week because it's the only way to get what you need and it not spoil just compounds the overpopulation issues in the area and adds to the general annoyance of everyone in the store. Management doesn't do anything. As a matter of fact the 2 times I've asked for help their eyes rolled as if it was an inconvenience to be asked for help. Most of the younger cashiers and bagging staff don't even acknowledge you and there have been several occasions where you're made to wait while they play on their phones or chit chat with each other. How is this acceptable? I sincerely hope something is done about this location. read more

Beautiful store and love the boutiques. However, where is the friendly and efficient culture? I'll start the vote for the slowest HEB I've ever showed. read more

I love H-E-B, but I DO NOT LOVE going in at 8p on a Saturday night, checking out, and bagging my own groceries while I make repeated eye contact with 4 employees (assume management who think they're above bagging?) as they watch ME bag my groceries. Insane. If I wanted that experience, I'd go to Wal-Mart. Come on, HEB - I expect a lot from THE STORE THAT DOES MORE. If you are short baggers and you're management, you step in to help so you remove the burden from your paying customers!!!!! read more

Damian in the seafood department went out of his way to help me this past Saturday morning with my search for crawfish. The team was busy early in the morning setting up all of the meats and seafood into their display cases. Damian stopped what he was doing, went out of his way and helped me find what I needed. This is above and beyond in my book and I appreciate your help Damian. That was very HEB of you! This is why I enjoy shopping here. read more

H-E-B - ows a shopping cart full of groceries - Grocery Near Me - Bastrop, Texas

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I like everything about HEB except their drinking water vendor and machines. HEB is known for being customer-centric but in the case of the water vending machines they just don't seem to care that the machines are out of order way too often. Why do they keep renewing their contract with that vendor? Why don't they replace their vendor and machines? Don't understand how they can just not care about this read more

The HEB Blooms department manager Sylvia is the rudest person I've ever met. When I went in to inquire about availability for my wedding day I told her which flowers I wanted and her only response was "Those are expensive flowers. Are you sure you can afford them?" The day we picked up my bouquet I was so disappointed the flowers were wilted and turning brown. For what I paid for this bouquet I was VERY disappointed. read more

It really feels like every H‑E‑B in the state of Texas is a certifiable Texas landmark. Texans love H‑E‑B and for good reason. The staff is amazing and the groceries equally amazing. read more

Sometimes I go to this H‑E‑B to get things that are not offered by my H‑E‑B or others in the area. The people (or partners) are super nice all the time and they are so helpful. Today I called and the market and Jesse answered like he loves his job. I asked Jesse for the item I was looking for and he put me on an ever so brief hold to check all the areas and make sure they had what I needed and even gave me a count. He held my items and made sure to inform someone else there of my hold and make sure they knew I was coming. Jesse was rearing to get off and cleaning up his area during this covid10 craziness to ensure that the customers are safe. Because he was so nice and professional, I made sure to arrive at the store before he left so I could meet him. Jesse made my day. It's awesome to see young people working and loving what they do. I will shop this H‑E‑B even more often than I do because Jesse was great today. Oh, the products I purchased were all wonderful, fresh and what-not but Jesse made my experience at Bastrop H‑E‑B the best I've had in a very long time. Thanks Jesse!! read more

H-E-B has an app that provides electronic coupons that you clip and scan a barcode on the app to deduct coupons. Yesterday, I spent $110 on groceries and clipped 2 $1.00 coupons. One worked and one did not work. The cashier verified I had purchased the item and told me there was nothing she could do if it didn't work. I asked her to call a manager and the manager suggested she scan the barcode to deduct the coupon again. She had scanned it several times before the manager arrived. I asked him to honor the stores advertised coupon and he refused. He said if I had any questions to contact the corporate offices. I contacted corporate today and after the rep verified my purchase, she simply credited the $1 coupon value to my next purchase. It's a great way to fleece customers that either don't notice it's working correctly or take the time to call corporate for a correction. H-E-B doesn't even provide anything extra when they acknowledge the problem/mistake of overcharging customers. read more