Super disappointing experience at this location.
I came in to exchange a pair of trousers that I was given as a gift before Christmas and unfortunately did not have the original receipt or gift receipt.
Both the associate and the manager, while they were polite, didn't offer to make an exception or accommodate me outside of telling me to contact the person who gifted them to me, which I obviously wasn't comfortable doing.
As someone who has worked in retail and sales my entire career, I know that exceptions can always be made - especially during the holidays. Let's be real, in this day and age, and especially at the grove, there are plenty of alternative options to shop.
Decided not to stress and just went across the way to Zara where they have better service and product anyways. Won't be shopping here anymore. read more