I got a medeco deadbolt lock installed on my door some years ago, and had Webster install it. My…read moremom loved the lock and wanted one for herself too, so she had me buy the lock and have Webster install it. They are great! I'm leaving this review now cause I saw one of their vans recently

absolutely unprofessional. Even when you call in advance for information they are not able to do…read moretheir jobs. find another place for your hardware needs. they were condescending and down right disrespectful.

i'm standing outside the building at 4:46. It says you guys close at five. I'm just trying to find…read moreout what your actual hours are.

If every store employee/owner was as friendly and helpful as the man working here, the world would…read moreundoubtedly be a much better place. Had just what I needed for my painting project, and he gave me tons of great advice/pointers on my project as we were checking out! Thank you!!

Top advice. Kind to novices. Pleasant. No sales pressure. Fair prices. Friendly, considerate,…read more caring staff. Not patronizing to women.

I've been in East Harlem over 20 years and didn't know about this place…read more Walking past today, I decided to pop in for some sandpaper. I was warmly greeted and helped with what I needed promptly. Thank you Jason!

Great knowledgeable staff. High end hardware always in stock, a cabinet makers type store.read more

Nasty impatient unhelpful staff. Not the first time I've gone here with same results. Snippy and…read moreunpleasant. Plus they didn't have a variety of screwdrivers or a decent hedge cutter. Distasteful and unproductive experiences so not going back.

Wonderful local business!! I have a super small kitchen and…read morethey gave me a great price on a quartz countertop that was a sample. They cut it for me and everything went smoothly

I visited about a week ago and was so blown away by the customer service. I needed a few pieces of…read moretile cut. Everywhere I contacted in Midtown Manhattan said they couldn't do it. Finally, someone suggested I find a time fabricator in the Bronx. This was my first call in the Bronx. I wish it was my first call overall. Whereas everyone else said "No," the owner here said "Yes" before I even finished asking my question! When I visited, the staff did an excellent job making the tile cuts - the guy who made the cuts exhibited great care and precision in his work. Excellent customer service!!

This is a great family store! The service is excellent and they really help you get the best option…read more, is conveniently close and the best part is that you feel great about supporting local stores that are family owned.

I would give a higher rating if they were more helpful. To be fair, I had a good impression of the…read morefolks at this store since I had a mildly good experience buying there before. I went in there recently to buy a wrench to tweak the saddle height on my bike and was not too amused. One of the employees made it clear that he didn't want me working on my bike there, which I wasn't planning to do. My plan was to buy the wrench and work on the bike outside. The guy at the checker did not seem too knowledgeable or interested in helping. I went in there expecting them to take a look at the part I wanted to work on and to be given some advice on how to take it on. I left with a wrench that did not help me with the repair i needed, and was told that I could not return the tool even though I had purchased it about 2 minutes before. I don't typically leave reviews, but I hope that this can motivate small shops like this one to continue to do all that they can when someone comes in requesting some guidance. My experience today made me feel less guilty of buying things online rather than supporting small mom and pop shops like this one, which i admit, sucks to say...

I've lived in this area for years and I would always walk by. Today I went in and as soon as I…read morewalked into the store, I was greeted which was nice. They keep it clean, and fully stocked. Everything was easy to find. I asked the worker at the counter a question and he was knowledgeable and also suggested a few other options for me. The prices compared to online stores (such as Amazon) seem fair! Any home improvement and home projects needs I will definitely buy from here in the near future.

They were super friendly and fast! Accidentally cracked one of my windows and I was able to get it…read morefixed the same day for a reasonable price. Very thankful to have them in the neighborhood.

Poor customer service. Never would pick up phone and then when I finally get in touch with them-…read morecould not give me a fair estimate. When we had them come to building go fix windows- it would be double the price quoted for a window balance and they did not finish the job! I tried calling them back to finish it and they refused saying it's not worth their time to deal with a small building Don't go to this business. Go to Ricks storefront in Harlem- much fairer prices and they don't refuse to do small jobs.