I have been buying saws and falling gear from Guys for a decade. The service and selection have kept me and my friends coming back. I bought a large piece of log splitting gear there today, and received the same one thing excellent service from the new and knowledgeable owners that were trained employees of the original retired owners. They have kept my loyalty. read more

Amazing customer service. When you buy from Guys you gain a great team of professionals who are always willing to teach you and help you. I was green at all this chainsaw stuff when I moved to upcountry, bought my first saw at Guys, and they have been pleasant to deal with on every interaction. Taught me how to maintain my equipment and were always nothing but courteous. We need more businesses in Pioneer with this level of customer service! read more

All the employees are knowledgeable at Guys. When I take in something for fixing, they get to it quickly.

So I'll start with the good part.....Nice place with a lot of good products/equipment. The staff seemed knowledgeable about the products they had. The not so good......they're not very friendly and make you feel like you are somehow taking up their time. I bought $600 worth of saw and accy...I hope I wasn't bothering them too much. Talked to several other locals and they had the same opinion. So if you need a good saw etc, it's worth checking out. Just don't expect them to care if you give them any business or not. My 2cents.... read more

Today I picked up my mower they repaired. I needed a pressure washer so Terry helped me. He was patient, helpful, a good listener, extremely knowledgeable, and took the time to demonstrate every workable piece on the washer. He also advised me on maintenance and other useful tips. There is a reason I drive 80 miles round trip from Clements to buy all my equipment from Guy's. This place is first-rate. read more

Great Service, Honest pricing, knowledgeable staff!! We started doing business with Guy about 11 Years ago. The knowledge of the staff and honest opinions due to their knowledge is priceless. The help they gave to get us a generator, advice on who in the area installed was priceless during the Butte Fire. We've purchased equipment on the internet and was sorry we were drawn in by the cheap price after it quit working... and mailing it back and forth for warranty work quickly made it twice as expensive. Fooled once not again. Thank you Guys Saw Center for our newest saw cuts like butter just as you promised! read more

Always top notch. These folks will get you the better than big box equipment at a fair price. And then stand behind it! All my riding mowers and saw purchases come from Guy because he stands behind his stuff. Had a minor problem, and Guy was all over it, and kept my downtime in peak period to a minimum. Do yourself a favor - don't go to the chains stores, shop local and generations back. read more

Guy's saw has great knowledgeable staff. We have been utilizing their service for last few years. They are able to help get us back and running when we break any power equipment. They are always very busy but in a pinch they will put us in the front of the list to fix saws, splitters etc. when we really need them back fast. read more

This is a great place for all your outdoor equipment I have been doing business with them for years never a problem they have many parts in stock and always friendly advice if you need it And for the person who complained about a price and got a better deal on line from a out of state site well good for you hope it lasts a long time and doesn't break down I prefer to buy local and support our community even if it costs a couple bucks more it's worth it to have a shop to get what you need and they have overhead costs that the on line places don't they support many employees and they are hard working people read more

Unless you're an expert in what you're shopping for, advice from someone who is is invaluable. That's why I went to Guys instead of going to Lowes or buying online. I needed a chainsaw (mine was stolen) and hard hat. I looked online to get an idea of what I was looking for and an idea of prices. Though I've been an occasional user of chainsaw for over 20 years what I learned from Guy was extremely practical and will add to the life of my chainsaw. As for pricing, I spent $3 more on the hardhat than if I ordered online (more if I got a different brand) but the chainsaw I ended up buying after getting Guys advice was $30 less than the one I was planning on getting. So the way I look at it, I saved money by going to Guys. But even if you do spend a bit more, the expert help associated with buying here is priceless. read more

I rarely write reviews, but, I received above and beyond assistance from Guy's when I was trying to get my weed whacker to start this spring. I admit, despite being told to NEVER LEAVE GAS IN MY EQUIPMENT over the winter, I screwed up. I couldn't wait for Guy's team to fix it as I had to cut the weeds - fire season and all - so I needed to do all repairs myself. Being an engineer, I opted to try the cheapest fixes first and work my way on up to the more expensive options. Guy personally assisted me about 5 times in my repair endeavors. I don't want to say all the special assistance he gave, but, it included copying the engine repair manual. Way Above and Beyond good service. I eventually got all the problems fixed (carburetor and ignition coil) and my engine is running fantastic. I have purchased a number of items from Guy and his team over the past 10 years. All his staff were knowledgeable about the products and how to start, use, and maintain them. They only carry quality equipment. These purchases include a weed whacker, string mower and Honda generator along with chainsaw supplies. I prefer to buy local so that I have local businesses here when I need them. You don't always get everything you might get in a big city, but, you get a local staff who cares about you. Is Guy's the cheapest - probably not - especially when compared with internet deals from around the country. Could they occasionally forget to call back - probably - I saw the backlog of repairs they had and witnessed a very busy season. They are knowledgeable about the parts - e.g. the ignition coil that has the clear epoxy doesn't last as well as the ones with red epoxy. I've always received excellent advice, quick diagnosis of problems and personal attention to my equipment, and honest feedback on why the device may not be performing well. I can't recommend them highly enough. Peter read more

I've been doing business with Guy's for the past 13 years. Guy has been in business for over 25 years in Pine Grove. Guy and his staff are knowledgeable, helpful and friendly about the tools they sell and the ones they service. Frequently runs sales on new tools. The tools Guy's carries are the upper mfg, so don't expect to find junk brands there. read more

This saw center looks reputable on the outside, but is run by folk without morals. I had them quote a Honda machine and received a price that I knew was excessive. I told them that and they came back to me with a boatload of lies to justify the price. I was told that the Honda machine had smog equipment and if I bought the same machine from out of state, I would never be able to have it serviced by any Honda dealership in California. I did my research and found that to be untrue. I ended up purchasing the exact same Honda machine from out of state for $600.00, less and having it delivered to my door. read more

Very poor customer service for a small town saw shop. They do not back their products at all. Bought a product from them for $600, didn't last one tank of gas before it quit running. Took it back the next business day and was told that guy would personally look at it and call by the end of the day. Three days later after not getting a call I called and they said " The part is on order". What a joke. It's a wonder they are still in business. read more

Guy's Saw Center ROCKS!...I was having a problem with a Honda water pump and I needed to have it checked out. I got there when they opened at 8:30 am and mention that I needed it this afternoon because it was to be used the following morning out of town. They serviced the pump and I picked it up at 4:00 pm. The service/price I received was "above expectations".....In 15 yrs I have never been disappointed in the equipment sales and follow up service they provided....I love this place and staff! read more

Guy has been in the saw business for 40 years. He really knows his stuff. In a small town, you live and die by your reputation. His longevity is a testament to his customer service, knowledge, and his products. I drove over an hour and past two other saw shops to buy my new saw from Guy. Those folks who gave Guy a poor rating must be morons. read more