I stopped into OTW one time before bringing my watch over to have it looked at. These guys are the…read morereal deal. Attentive and informative. They aren't pushy they just want to please. I had them do some work on one of my watches and will be bringing my others when they are in need of service. If you are into luxury watches definitely check them out. Thanks guys!

Rare Rolex. My only provider for my 1960 Explorer-Date 5701. Rarest of the rare which wear every…read moreday.

Highly recommend Fast Fix for jewelry repairs! Quick backstory: I took my ring to Kay Jewelers to…read morebe resized, and when it was returned, the prongs had been polished down so thin. When I asked about it, I was told it was normal. A few months later, I lost a diamond from the band where one of those thin prongs was. I decided to get a second opinion and went to Fast Fix. Tony was absolutely wonderful. He took the time to explain exactly what my ring needed and how he would repair it. He took amazing care of it, and now it looks brand new! It also feels so much more secure. The replacement diamond was matched so perfectly that I can't even tell which one was replaced. We'll continue coming here for all of our jewelry needs. They've also repaired a few of our boys' chain necklaces before, and they always come back perfect. You can tell Tony truly cares about his work, and that speaks volumes!

They were so kind, very fast, very fair. Went above and beyond for my wedding ring. Would…read moredefinitely recommend.

If Dale would do what he says he will do like fix my watch correctly it still doesn't keep accurate…read moretime in his shop almost a year I for one I'm not happy I will never do business with him again

I've been there a few times and they've done great work, however I just went there right now which…read moreis Saturday July 11th 2026 at 10:30 am. They should be open, they're not. I came from Herriman which is a 30 minute drive. Not happy at all. Don't have hours of operation and not abide by them.

I called George to see if he did battery replacement for fossil watches and was immediately…read moreresponded to with the address where I could bring my watch for immediate service. George was very friendly and worked me in and within 10 minutes. I was on my way again with a new battery in the watch. Additionally George set the watch to the correct time and buffed and polished the watch crystal. For any of your watch needs I would highly recommend Time Keeper and using George as your solution to any watch needs.

I followed his online profile/platform for a request for watch service on two watches and included…read morephotos and all the requisite information. It's been 5 days and no response. Who knows, perhaps he's on vacation?

Chris Howard, of Fankhauser | Howard Jewelry, was a friend until he refused to communicate with me…read moreabout two watches that I left in his care. In February 2025, Chris and I agreed agreed that he would repair and attempt to sell on consignment two Rolex watches that belong to my wife. Since then, all attempts (texts, phone, email) to contact him regarding the watches and their status have gone unacknowledged. Fankhauser | Howard Jewelry will be served with a certified demand letter next week. If that is ignored, I will proceed with other legal remedies. If you do leave your jewelry with him, photographically document your items first (serial numbers, any insurance information); set the terms and scope of service in writing; retain your claim receipts. Best of luck to you. If you read this Chris, just know that I regret any trust I placed in you or your ethics.

Although they couldn't help with one of my requests, they tried very hard to accomplish it. The…read moreother one was a battery replacement which they did while still working on their longer term projects. No waiting; no leaving my watch.

A prong on my wedding ring broke so I brought it to JP Lee. They did a great job, at a fair price…read moreand very quickly! They were also so kind and serviceable. I will definitely be coming back next time I have jewelry needs. Thank you!

If you want a jeweler who will do his very best to make sure you are taken care of - then make sure…read moreto come here. You will receive the best customer service and their quality of work is outstanding.

My go to for watch and jewelry repairs and or purchases. You get what you pay for; excellent…read moreservices and quality. I've been going here for 15 years

2nd UPDATE Following the owner's PM apology admitting they 'fell short' on transparency, I…read moreresponded to them to resolve the overcharge. Despite acknowledging their error, the owner has completely ignored my request for a partial refund and has offered zero remedy. It appears the apology was just lip service.

This is the ONLY clock shop I will let service my grandfather cuckoo clock purchased in Germany!…read moreFun shop to browse, also.

First, take a look at the attached image of their customer reviews. Notice a common theme: "cheap"…read moreand "quick." "Expertise" is also hinted. Therefore, imagine my understandable great dismay and dissatisfaction when I brought in a common Casio PRO TREK to have its rechargeable battery replaced. The initial associate whom I'd handed the watch and described the issues (battery not holding a charge; ABC features causing recovery mode; no beeps; etc.) to was a moron. He cluelessly inspected the watch with a puzzled look and repeatedly asked about it features and the problems, then suggesting that I should leave it overnight. My fair interrogative inquiry to the idiot: "There've been many other customers coming in here for the same thing. Why are you acting like you've never done this before!?" That was when another employee (boss or manager?) came over with an attitude. However, this one did show proper knowledge and promptly, correctly diagnosed that my Casio should get a new battery installed, BUT would cost 75 fucking dollars(!) and take a few hours. Again, "read the numerous reviews" as I suggested to the second individual, who faslely argued the rechargeable battery for my watch cost more, while also stupidly implying that in all the years the shop had been operating--with many customers visiting--no one had ever brought in a watch with a rechargeable battery. So, having enough of the bullshit from the two dumbasses, I curtly left. Subsequently, I ordered a $15 rechargeable battery online, watched a 5-minute video, and proceeded to replace the battery and reset the watch myself. No pointless, useless watch repair shop necessary.

Lowen has replaced my St. Moritz dive watch battery multiple times along with a "factory service"…read morewhen needed. This last time unfortunately they took over 3 months to complete the process and up charged me an additional fee for replacing the primary time piece when I simply requested a battery. Buyer beware and you should probably look elsewhere. They are advertising a back to school 25% off today and would not apply the coupon since I still don't have my watch back, instead saying "by signing our terms and conditions for service I implicity agree" to anything they may want me to buy and wait for months to get my watch back. Save your money . . . invest elsewhere.

I purchased a watch and the watch brand is either owned by Lowen or is at a minimum contracted to…read moreperform their warranty work. Owned the watch literally for 1 day, wore it once and had an issue. After working with the retailer, we were finally able to get Lowen to cover the issue under warranty (they had to replace the case) but it was like pulling teeth. The retailer had to get involved to make it happen. That was in March. I finally get the watch back into my possession in June. Upon receiving the watch, I immediately found the T Bar stripped. Of course, when I sent to them for warranty both T Bars were fine. They are NOT covering this under warranty. I emailed them asking why I was being charged for the T Bar. Their response was to send me an email with a notification for payment and letting me know if I did not pay it they would not repair the watch. So I was forced to pay. AND of course they do not stock the T Bars and it will now be an additional 90 days for parts. Purchased a watch, wore 1 day, wont have had it in my possession for nearly 7 months.