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    Lowe's Home Improvement

    Lowe's Home Improvement

    (131 reviews)

    $$

    I went to the 'garden' department to look for a seasonal plant. I met Rori who helped me find what…read moreI was looking fo. She was helpful and pleasan. I purchased what I found and returned to buy more later. Rori was great.

    My husband is working on remodeling our master bathroom. It's very small, so he ordered a ROUND…read moretoilet from Lowe's. The courier came on Tuesday in his own personal pickup truck (not a Lowe's company truck). The toilet had an elongated seat and will not fit in our bathroom. He told his that he was not allowed to take the toilet back, but that we should just call Lowe's and they would send someone to pick it up and bring us the correct toilet. My husband called Lowe's and was told that NO ONE WOULD BE COMING TO PICK UP THE TOILET. We were told that WE would have to bring it back. We told the customer rep that we do not own a truck. Just a small car. He said there was nothing he could do. I asked to speak to a supervisor, and he said, you can talk to one but the info will be the same!! So we squeezed the toilet into the back seat of the car and I drove it to Lowe's. I spoke to a very nice manager there (Kenneth) who was shocked and appalled that they would treat us this way when it was THEIR MISTAKE. He had me drive to the delivery area and he and another man switched out the elongated toilet for a round one. We thought this was the end of the story. But NO! Bruce is working on the bathroom now and ready to install the toilet. He opened the box, and there is the toilet, still inside the plastic bubble wrap, COMPLETELY IN SHATTERS!!!! I'm now waiting for a Lowe's manager to call me back to hopefully resolve this situation. We are SO disappointed in Lowe's and so FRUSTRATED!!! #loweshomeimprovement

    Gutter All - gutterservices - Updated October 2026

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