I have enjoyed visiting hardware stores and have bought hardware things from them since high…read moreschool. I visited Lutz for the first time in the neighborhood. I'm very familiar with the big box hardware stores. Lutz has the things that home owners need while the big box hardware stores use their space for things Lutz does not carry to focus on contractors. They have everything. They do have their own brand of tools, one step up from Harbor Fright and less than name brands. They have their own parking lot. Lutz has a focus on homeowner needs covering everything.

Lutz Hardware provides an excellent customer experience. They do this by combining a broad product…read moreselection with the experienced staff that can help provide solutions in use.

I love this hardware store. It has a little bit of everything. Came in for some birdseed today. It…read morewas on sale! Ended up getting some summer items that were on sale and a few things from the garden center. They have free popcorn. That is pretty tasty. People that work there are all knowledgeable and kind. Highly recommend it for all your needs. PS huge barbecue section !

This store carries great products and exceptional plants for gardens. The staff is very friendly…read moreand helpful. Their prices are good as well. Great hardware store

I came in tonight to make a purchase and as soon as I got to the door, I realized they were…read moreclosing. The gentleman locking the front doors said I had one minute if I knew what I needed and I did. I was escorted back to where I needed to make my purchase from and took it up to the front And got what I needed and was super happy. I think teaching every one of them for giving me that minute. I used to work in retail and no that it gets frustrating when somebody comes up after you're closed. If you don't wanna turn them away in yet, you wanna lock that door. So whoever helped me I thank you you made my day.

I came it to get the supplies to mount my mirror and another time to mount my TV. I never have…read moremounted anything before but the employees here are very helpful. They made sure I had everything to get the job done right. They even were able to match the exact nail that I needed for the tv mounting kit I bought. Overall great place.

I believe this Ace is the only option in Sandy for hardware stores. Though it is a chain, it has…read moremore of a small town feel with a smaller size, helpful customer service, and average prices. There is a small parking lot accessible from Pioneer Blvd (heading east).

I walked in asking for ideas on how to fix the glove compartment in my granddaughter's car and…read moreDennis came up with the perfect solution. The glove compartment stoppers were missing and the glove compartment would just open all the way facing the floor of the car and everything would just fall out. He was patient and really made me feel like he wanted to help me find a solution. It turned out perfect and I saved some money... above and beyond service! Thank you, Dennis!

We've had good experiences in the past few decades purchased roofing, windows, siding, appliances,…read moregarage doors and spend several thousands of dollars a year at the Troutdale Store. That good service ended this morning with an interaction with the manager in self checking over a five dollar battery coupon. We've used these coupons twice in the last several weeks while making purchases. Today the manager told us that Home Depot doesn't accept these coupons although the coupons are with the batteries for customers. We explained we used them twice, recently and had no problems. He then went and removed the coupons and said a rep put them there. We told the manager we were purchasing from Home Depot and not a rep. An experienced manager would have honored the coupon and removed the others if this was in error. This five dollars that Home Depot saved just lost them any future sales to our family. A company that's worth billions and this is how they treat long term customers isn't where we want to shop.

The sales of a washer and dryer was OK, nothing to write home about. The installation was awful…read more The install team was more interested in getting done for the upcoming weekend that doing it properly. The did not install the new semi-ridged dryer duct which in the documentation stated that it was required. The just used the old duct without even checking it out. The install team did connect the washer to the water supply faucets but did not connect the dryer even though it had the steam option. The duct kit and dryer water kit were just kept by them even though they were paid for. After inspection their work, I also found the install team did not even use a strain relief on the dryer power cord, but ran the cord through the back of the dryer through a hole having sharp metal edges, violating building codes. I contacted Home Depot and after several calls, were able to schedule a return visit of the install team and will see if they will complete the job. The install team also tracked a lot of mud in on my carpet, which I had to clean up after them. You would think they would use the cardboard from the boxes to provide a walkway

First time here and I was impressed! Maybe it was the free hotdog they were grilling on a sunny…read moreday, or maybe it was just how friendly everyone was. I came here looking for baby chicks for my mom. She couldn't find any near her, so I figured--why not check this place out? It's a cute spot and has everything you'd need to keep your animals happy--especially baby chicks! They had just gotten a new shipment with a variety of breeds. My mom chose the Jersey Giants and she's very happy with them. The place is clean and welcoming. Things were easy to find, and the prices were reasonable. There was one small oops at checkout--they accidentally rang up my chicks as an $89 bag. The cashier read the price and asked me to pay, but I pointed out that these were chicks, not a bag! She quickly corrected the mistake and apologized. So yes--double-check the labels and review your prices before paying! Plenty of parking spots, and they accept both cash and card. Overall, a fun place to look around!

Just tried to exchange a shirt for my wife. Had receipt. Purchased it yesterday. Needed a large…read moreinstead of a medium. Store refused to exchange it. Even called the manager and they said no. I'm a regular customer. I buy a lot from this store, and they can't exchange a shirt I bought to surprise my wife. And I rarely exchange or return anything. It's deserving of this rating. There just is no excuse.

Most useless place if you are a home owner. Specifically called for a hose bib replacement part, I…read moredidn't know the exact model number but described the part. Girl on the phone said they could most likely match up the gasket I needed if I drove in. I brought the part in and the guy at the counter was completly unhelfull and extreemly unfriendly. He asked if I had a part number which i did not and the short of it was sorry cant help you and if i could help you would have to order it. I was the only customer in the store and there were two guys at the counter. The only explaination I can come up with is these guys work on commision. I found the part on Amazon and got it the next day shipped to my door. If there is any wonder why Amazon is killing it it is because of service like this.

I walked out saying thank you for the great service. I needed new toilet handle, new bathroom sink…read moreand faucet. Andrew helped me. So nice to have a good experience. He also gave me recommendations for a plumber. Since then I've had everything installed. Everything fit, no missing parts. Highly recommend.

They had exactly what I needed, I was in and out real quick and the price was definitely fair. The…read morewoman who rang me up was very friendly and professional. Overall great experience

Good service and excellent work performance . Came on time told me what it would take to…read moreperform the job-

Staff was friendly but the pricing was so confusing. They are "closing....to restructure" they…read morethey have the "sale price" the "store closing price" listed. Then they have random tags showing a discount % which is off the sale price not the discounted price and it comes to a different price. Oh and on top of that they are open to negotiation. So many different things to consider and deal with on pricing. The pricing is insane!! Even the "sale price" on items is super high. The sofa I looked at had a sale price of $999 and a store closing price of $798. I swear I saw this sofa at another store for $599. So high prices, friendly staff, and a fake store closing sale. Sounds like this store is just trying to make some money from people who think they can get better price from a fake store closing.

This company is the real deal. Very high quality products at quite reasonable prices. I furnished…read morean entire apartment working with Tom. No pressure and 100% customer centric. After over a year, I walked in and he remembered most everything I bought. I was looking for a small end table and he lead me to exactly what I was looking for at a price that beat all the pressed board stuff on line. Furniture? Do yourself a favor and go see Tom @ Furniture ConneXIon in Gresham! Highly recommended