I had such a great experience working with Sierra! She was incredibly helpful, responsive, and easy…read moreto work with throughout the entire process. She made everything feel seamless and was always quick to answer any questions or help with anything I needed. Even after the process was complete, she was more than happy to help me with a tenant reference, which I really appreciated. Would absolutely recommend working with her!

They always respond as soon as Possible to any repair…read morerequests. Highly recommend! Thank you...

Chuck and SFHM were everything we needed to get our property renovated to market standard and…read morerented to well-vetted candidates. Chuck facilitated repainting, floor resurfacing, and cement work while simultaneously coordinating advertising and showing efforts and being responsive to my and my family's 1001 questions. The end result was more than we expected! I cannot say more about Chuck and his team of contractors and support staff. I would highly recommend him to anyone seeking property management for their rentals.

I highly recommend working with Chuck. He focused on finding a long-term tenant who would truly…read moreappreciate the apartment, rather than just looking for the highest possible rent. I signed up with him mid-month. He and his contractors worked quickly to paint, clean, and prep the place: securing a great tenant by the first of the next month. Throughout the process, his communication with prospective tenants was professional and kind. He was always helpful, even with those who missed deadlines or needed feedback after not getting the apartment. I think Chuck genuinely wants everyone involved (owner, tenant, and contractors) to be happy. It's a big relief to work with someone who prioritizes a fair deal over just closing a sale.

Alexandra Morai made this an excellent experience from start to finish. The leasing process was…read morehandled professionally and efficiently -- clear communication at every step, paperwork done right, and no surprises. She oversaw the move-out with the previous tenants carefully: the unit was inspected thoroughly, the turnover was coordinated quickly, and everything was documented properly. What really stood out was the re-leasing. Alexandra found qualified new tenants within a week, at the top of the market price -- no extended vacancy, no discounting just to fill the unit fast. That combination of speed and full market rent is rare, and it made a real difference to my bottom line. Responsive, organized, and clearly knows this market. I'd recommend Alexandra to any owner looking for property management that actually delivers.

It was a pleasure working with Alexandra from start to finish. She is incredibly professional,…read moretimely, thorough, and truly a problem solver. When a challenge arises, she doesn't just identify the issue--she quickly works toward a solution, often finding creative ways to keep things moving forward. What stands out most is how much she genuinely cares about her clients and the people she works with. She is responsive, collaborative, and committed to creating a positive experience throughout the transaction. I would gladly work with her again and highly recommend her to anyone looking for a knowledgeable and dedicated loan professional.

My wife, 1 yo baby and I lived on 1035 Sutter St for a year and had mixed reviews…read more The highs were a in-unit W/D in the city, updated appliances and the best building manager (Manny) I have ever had. He was kind, courteous and available to help at all times. The lows were the difficulty of securing parking, building layout, lack of communication with the Property Management, and rowdiness of the tenants. If you want to live in the city without children, this place is for you. Otherwise, find a place more accessible and affordable in the rental market.

My experience with GreenTree/True has been frustrating and unresolved…read more I've lived in this building for more than 40 years and have paid the posted Market Adjusted Rent (MAR) and parking charges. About seven years ago, the MAR no longer listed a parking fee. After the owners changed management companies several times, I was told I owed back parking charges. I disputed that because the fee wasn't listed on the MAR. The dispute escalated to an eviction filing in Santa Monica court. I then contacted Santa Monica Rent Control and was told that my parking space had been grandfathered into my unit since 1994 and was free. Based on that information, I believe I'm owed a refund for parking charges I paid over the years. I beat the eviction. I've been trying to resolve the ledger issues for some time. Two weeks ago, I received a three-day notice. GreenTree/True later emailed me that I should not have received it and that it would not be enforced while they reviewed my file. This brought everything forefront again, so I recently sent them detailed information from Rent Control, along with emails that I believe support my concerns about errors in the ledger. I'm still waiting for a clear response and resolution. The last time I raised these issues, it took about 10 months to hear back. I hope the company reviews the documents promptly and corrects any errors.

Very disappointed with the services. We were the first to tour a listing and immediately applied,…read morespending $90 in application fees for two applicants. The screening process was absurd: on top of the usual background check and income verification, our current employers, current landlord, and former landlords all had to fill out online forms -- and not all of them found the email they were supposedly sent with links to the forms. Five days after hearing nothing, we reached out to the listing agent who informed as another applicant had been sent a lease, and our application fee could not be refunded. We understand the importance of finding quality tenants, but wasting the time and money of interested renters and others involved in the screening process is unacceptable.

I didn't live in a property managed by Berendt Properties but I applied for apartments with them…read moreand had a great experience working with Andrew. We ultimately didn't get the apartment, and, yes, the screening process is thorough. However, I felt the thorough screening process was a good sign (they care about who lives in their apartments!) and the communication throughout was excellent. Very transparent and streamlined process!

Similar experience to other reviewers--this management company pulled a total bait and switch…read more Listed the apartment for a certain price on Zillow and then after I had applied and toured, told me that apparently a bidding war had ensued and to "respond with my best offer on the apartment by end of day". I was told during the tour that this is a rent-controlled apartment and felt kind of betrayed honestly by the outcome of the situation.

My experience with Kent Mar revealed an incredible lack of integrity. Rather than facilitating a…read morestandard leasing agreement based on the advertised price, Ken utilized the application process to engineer a blind bidding war among candidates. The original asking price was treated not as a requirement, but as a baseline for an auction, pitting applicants against one another to artificially inflate the rental cost. This is not just opportunistic; it is exploitative. Housing is a necessity, and manipulating applicants who have already invested time and money into the process demonstrates a profound lack of respect for people. A property broker should act as a professional intermediary, not a chaotic auctioneer. I will never consider another property affiliated with his name or company, and I urge others to avoid as well.

Our association is run by Maven Management. It's frustrating to try to communicate with them…read more There is no front desk, so the calls go to an answering service. When you try to contact them online, there is no call back. I have payments go in for the HOA and they're posted 15 days later with a late charge. This is from a customer point of view.

My partner used to rent a space in Walnut Square in Berkeley managed by Santino of Maven Properties…read more(formerly with Crown Fortune) and was quite literally traumatized by the experience. If you ask anyone in Walnut Square what they think of Santino they'll use language I can't use here. The property is poorly maintained and tenants frequently have to close temporarily due to leaks and plumbing issues for which they are never compensated. I know one tenant who was shut down for at least 2 months due to a plumbing-related problem. Another tenant was forced to move to a different location due to persistent leaks that were never repaired. Peet's in Walnut Square is plagued by problems (incl. rats). Maintenance issues as well as poor communication and callous disrespect led my partner to leave. I am writing this to warn prospective Walnut Square tenants as there are several vacancies. Don't fall for a slick sales pitch from Santino--you will regret it.

I've had the absolute pleasure of working with BanCal Properties on a professional level, and more…read morespecifically with Kelli Smith. Kelli is an exceptional person and consummate professional who is always hands-on and proactive, making sure we have everything we need to properly protect her clients. Whenever one of Kelli's clients comes across my desk, I already know the experience is going to be smooth and seamless. If you need a property manager who truly advocates for her clients, look no further.

I lived in a property managed by Kelli Smith and her team for 16 years, and I couldn't have asked…read morefor better management. Whenever an issue arose, it was addressed promptly and with real urgency. Living in a Bancal-managed property meant having a working heater, a pest-free home, and immediate attention to things like leaks or electrical issues. They cared for my apartment as if it were truly my home. I deeply appreciated their professionalism, care, and efficiency, and I will genuinely miss having them manage the place I live. In a city full of difficult landlords, they are a shining exception, and I'm incredibly grateful for everything they did for me.

Liz Pisco made the rental process easy which is appreciated especially considering how difficult it…read moreis to find a place in SF. She was always responsive and provided exactly what was required to submit an application. Thank you, Liz for helping find the perfect apartment for me!

I applied to a Rentals in SF listing a couple of weeks ago. After touring a rental unit and talking…read moreto the guy showing the place (Greg, Liz's assistant), I immediately applied online and paid an application fee. I was told the landlord was evaluating multiple applicants and to wait for the final result. I was eventually not selected. But instead of refunding me for my application fee, Liz simply told me that my materials were good for up to a month if there's another listing that I'd like to apply to. This was a violation of California law AB-2493, which states that the landlord must refund your application fee if you're not selected. After voicing this compliant, Jackie responded to me immediately and offered to help me get a refund on my application fee. I'm glad to know that there is indeed a process for rental applicants to get back their application fees if they're not selected. However, this overall experience has still left a nasty taste in my mouth. Honestly, this was the most difficult rental company I've had to deal with during my recent apartment search. I suggest Rentals in SF leasing agents provide applicants with clear guidance on the application fee refund process, if applicable. In general, the leasing agents can also do a better job of handling the overall application process because they left me waiting to hear back from the landlord and failed to provide insight into the decision process. This just gave me false hope that I was still getting considered.

What makes the Watermark such a wonderful place is truly the people. There is a warm, welcoming…read moreenergy here that makes the community feel like home. Everyone goes above and beyond each day to create an environment that is caring, comfortable, and genuine, and that makes being here such a positive experience. Angelo and Melissa are fantastic and make such a meaningful difference. Their kindness, professionalism, and attention to detail never go unnoticed. And Watermark is so lucky to have Teddy leading the way -- his leadership is a big part of what makes this such an exceptional place to live.

Matt Rich is our Maintenance Manager at our condominium complex…read more He is so helpful at all times. His attitude and caring about the owners requests is refreshing. This is a new company for our HOA and so far , they have been helpful and communicative. Matt is the BEST! Jan