Golden Properties allowed an AirBnb to be run out of our building, and despite multiple complaints from us and other residents, have allowed it to continue running. Drunken, belligerent AirBnb guests have threatened us (we have video evidence) and have blocked our garage access, which prevented us from leaving. Running an AirBnb is clearly not allowed according to the leases we and other tenants signed with Golden Properties, but they don't care to enforce it. This led to us, and other tenants to all move out of the building within a 3 month span of each other. Golden Properties also threw away my property on our move out date, well before I had gotten to the apartment to turn in my keys.This was even despite me telling the property manager directly to his face the previous day that I would come back the next day to remove my final items and then turn in my keys. They threw away approximately $600 of property before 12PM and have refused to compensate me despite my multiple attempts to reach them. I get it, mistakes happen. But they refuse to make their mistakes right. read more

Do not trust things this company promise during the visit. If it's not there, it will never ever happen. We've been fighting over backyard and reinforcing fences over 3 years, which it was promised during the initial visit. They only do the minimum touch ups right before the unit showing but never fix the problem. Our backyard was covered in cigarette butts over a year and they finally cleared right before the new unit showed. They don't check the background very seriously, so we ended up living with drug dealers and their entire party friends over a year. Even after reporting numbers of illegal activities and numbers of police reports, this company did offer the lease extension. So be prepared for your quality neighbors. Also they don't really enforce dog policy nor smoking policy. Our dear neighbor ended up having 3 dogs for 1 bedroom unit, while reported pitbull as lab mix, smoking freely in house day and night. They use only 2 main maintenance staff for hundreds of units they manage, one decent guy who is too busy for you and one crappy grandpa doing his job in the most terrible and inefficient ways - nothing gets fixed at once. Lastly, they increase rent 10% at their convenience where there's no rent control. So be alerted if you are planning to stay over a year. This company is there to just take your money at maximum level, do not expect them to be there for you or any improvement ever. They never answer your phone nor return to your voicemail once you sign the lease. Good luck! read more

The units are overpriced, and they will proceed to try to make you pay for all repairs and maintenance. Impossible to work with. Would avoid at all costs. They also tried to lease extra cars from other people into our garage, which would have made it impossible to get in and out of spots. We had to fight with them endlessly over this. They are clearly motivated solely by profit and are very willing to anger tenants and just try to get new ones when they move out from the frustrations. Our building has turnover basically every year. read more

So sad to be leaving our apartment! Such a great experience here -- quick response times with any issues we had & gorgeous interior with updated appliances. I will say the washer/dryer needs an update. Would leave stains on clothes read more

People, if you see how this Property Manager responded plus the text conversation I attached, you could imagine how rude in real life this person and this company is... Yet he didn't say any word to fight back about Jim, his boss, for being neglectful. Because he knows I am not lying. I am not the only tenant to give 1-star, look at those other 1-star reviews. So true. DO NOT CHOOSE THIS PROPERTY MANAGEMENT. You will regret. read more

I have been a tenant of Golden Properties for almost 2 years and have had a great experience. They have been very responsive to any needs of ours and have provided quick and efficient maintenance when requested. Whether it be owners or property manager, all interactions with management have been positive. Sad to leave this place! Only leaving due to moving to a space with fewer rooms. Hope to lease from them again in the future! read more

I never set up an appointment, so how could I have missed one? Michael is either lying or mistaken.

Very responsive to any inquiries my roommates and I have. Great thing is that Michael is very available over text, which is super inconvenient if something randomly comes up. Viewing the apartment beforehand was very easy and straightforward and Michael has helped a great deal along the way. He even helped install a coat rack for a room that didn't have one. He even worked around our hectic schedules. The place is great and we couldn't be happier. read more

My roommates and I recently signed a lease with Golden Properties and couldn't be more pleased with how the entire transaction went down. From our initial contact to see the unit, Michael was very responsive and accommodating, especially under COVID-19 'SIP' conditions. Michael was on-time to the showing and answered all of our questions/concerns sincerely. Our experience with Michael and Golden Properties has been nothing short of spectacular and I would highly recommend anyone looking for a property to rent to contact them immediately! We look forward to renting from them! read more

I've been a tenant of Michael and Jim's for precisely two years with no problems. Jim is pretty hands-off, Michael was my usual point of contact and was very responsive. He replaced our stolen trash cans before we even raised the issue with him. The few problems that arose with the apartment were promptly fixed. They both made sure to check in with us before moving or trashing anything in the common areas that seemed unclaimed. Finally, a lot of flexibility was afforded to us when we were scrambling to find a subtenant to keep the unit. All in all, I'd be happy if all my landlords were like Jim and Michael. read more

Frank of Golden Gate Properties fixed up our Victoria clawfoot. I especially appreciate his thoroughness, his communication (responsive via text, super quick fix in one day as he as able to rely on texts and pictures of the work to be done so he could bring the necessary parts/tools). I also was glad for his attention to detail, his responsiveness and coordination with the property manager (he stuck around the building as I wasn't there to let him in, but came back when he learned a neighbor came to help me out. Good to know we can rely on Frank in the future. read more

If I were to tell a friend looking for any rental properties the first thing I would say to him would be, "Avoid any properties run by Golden Properties, formally known as Realty West". Its a bummer because San Francisco is such a "landlord's market" that the property manager/ landlord can pretty much be as rude, intrusive, and neglectful of the property as he (or she) likes and Jim, our prop manager- represented by Golden Properties is the poster child. We had an apartment in Noe Valley that was under his supervision for two years. He and his company were as neglectful as can be. One of the best examples was when we had a storage unit (which was part of the monthly rent fee) that started to flood during the rains. I called him to let him know of the flooding and described to him that many of our things were ruined. He confirmed that the storage unit floods... so... why didn't he tell us when we moved in since he knew already... He did not acknowledge his lack of communication, but responded with, "Just don't put things on the bottom". There was no offer of recompense for our ruined belongings, there was no acceptable solution to the flooding, no discount for the unit we paid for entirely but could not when it rained. Not even an apology. Another example is our move-out experience. We moved out at the end of March, but paid our rent to the end of April. Even though we moved out we wanted to keep the apartment in case we wanted to take care of any last minute things. Since the apartment is empty, he stepped over us and leased the apartment to other people completely ignoring the fact that we paid until April and have not agreed to allow our apartment to be rented. We have tried to reason with him but he allows no room for discussion. He would make rules for some tenants and not the others such as how to dispose of cardboard boxes, whether or not we could keep belongings outside of the storage unit by our cars or not, where we could park in the garage, and what changes we can make to the apartment. One time, he wrote me a private email reprimanding my disposal of some boxes, but I never threw away boxes because I was out of town. When I told him that, he (without apology) said that he was just speaking for one of the residents. I suggested to him that he (a) do some research before making unfounded accusations (b) it might be more constructive to send a mass email to all tenants in case he was wrong, or at least potentially fix other tenants behavior. The other times I brought these inconsistencies to his attention he was unresponsive. Instead of trying to fight this battle, just go to another property that is run by people who are fair and respectful. When interacting with Jim in person its like time stands still in the most awkward, horribly frustrating way-- especially when it really matters like closing out apartments, refunds, pro-rates, safety, and being objective Then you realize he and his company are evil. He also never checked on the property, because if he did he would have noticed: 1. decaying wood planks 2 racoon and skunk infestation 3. unstable/ unhinged stairs 4. water leaks 5. Trash buildup of leaves, junk mail, dust etc in the common areas And... In the two years we lived there, the exterior of the four apartment complex was washed once, which included the windows. 2 years!!?!? So, in summary: Based on our experience, don't live in a property that is run by Golden Properties/ Realty West (check out their ratings-- very sneaky name change). Jim our property manager, employed by Golden Properties, was/ is incredibly difficult and its not worth the time, hassle or money. read more

TERRIBLE TERRIBLE TERRIBLE...and RUDE! Do not rent from these mofo's, worst rental experience ever! broken window, unfixed for 3 months, broken bath tub, unfixed for SEVEN MONTHS...getting ready to sue. INCREDIBLE hassle....and, yet, I always pay on time, keep home in immaculate condition (window and tub were NOT broken by results of my actions). WORST EVER. will not return calls/emails. Just suing at this point. read more

My roommates and I recently moved into an apartment managed by golden properties. Michael was incredibly helpful and really pleasant to work with! Viewing the apartment before signing the lease was really easy and once we had a viewing confirmed he took the ad down to ensure we wouldnt have to fight to sign the lease! He was really easy to work with and helped arrange a good time that worked with our hectic schedules. After moving in, he walked through with us and helped point out any broken or undesirable parts of the house, then immediately had a handy man patch than up! Post move in there's a portal where we can easily pay rent and put in service requests for any other damages or wear/tear that pops up! Michael has followed up and been incredibly helpful throughout this entire process. The apartment is beautiful and we couldn't be happier read more

The new management with Jim and Mike have been nothing but great in our household's whole transition into the new place. We were on a short timeline and they were able to get us situated in as smoothly as can be with attention to the deadline. They've also been very responsive after the move-in to any of our inquiries about the house. We only had one minor miscommunication about one of the policies but that was resolved almost instantly with ease. Coming from some less than stellar rental managements in the past, I am very happy with the agency and would highly recommend them for any future rentals. read more

Michael L was a class act when dealing with an issue i had before signing on an apartment. The space i saw was amazing and he was very responsive. Still working with Michael on finding a place. read more

My experience with Golden Properties has been amazing so far. They are so supportive whenever you need any type of help and also their properties are amazing, clean and great location to explore the city. If you are looking for a place, I would highly recommend you to contact this company, they are willing to respond any questions, overall very transparent and helpful. read more

It was a pleasure working with Jim and Michael at Golden Properties. They were so responsive and thoughtful during our move, and we are grateful to them for their continued support. The team went above and beyond to ensure we felt right at home. read more

My wife and I recently moved into a property managed by Golden Properties. So far, our experience has been excellent; quite different than what we had grown accustomed to with our previous landowner. Everything from viewing the property to signing the lease to moving in was easy. Throughout the process I felt that Michael and team were genuinely receptive and immediately responsive to our needs and concerns, especially those relating to security and privacy. While initially surprised by this, my wife and I quickly felt that we were making a decision that we would not regret. I highly recommend Golden Properties to anyone looking for a property in the Bay Area. read more

We're new tenants of Michael and Jim / Golden Properties and have had a wonderful, seamless experience end-to-end. Michael has been super responsive to our questions from day 1. The leasing and move-in processes were efficient and we have no complaints. There were a few things that needed to be done before we moved in, and they were addressed on time and as promised. We've had good and bad landlords / property managers across the past 15 years and so far they have been one of the best we've had. read more

I've moved around quite a bit over the last 10+ years, so I've had numerous property management companies, and I can say that Golden Properties is the best I've dealt with. They're fair, prompt with repairs, and have been willing to make reasonable improvements when I've asked (i.e., update exterior lighting). Frank, the maintenance man, is a real asset for them and has done some excellent work in and around our unit. read more

I feel like they Could do better in so many ways, but im not going to pretend like I know what they have going on in the office. But I know what I experience on my end. :l read more

My partner and I have been renting from Golden Properties for a little under 4 months with Micheal being our main point of communication and the experience so far has been positive. Coordinating the initial apartment viewing was easy, applying was hassle free and uncomplicated, and figuring out a move-in date was reasonably negotiable for both parties. Upon moving in we came across one minor problem which was quickly addressed that day. The online portal allows for easy online payments and maintenance/repairs request portal. read more

I have been living in a building managed by Golden properties for about six months now. Michael and Jim have been fantastic so far. They are extremely friendly, communicative, and keep the building in tiptop shape. We are looking forward to living here hopefully for years!! read more

I rented an apartment through Golden Properties for a year. Both Michael and Jim have been great to work with. They always responded my requests/questions in quick and understanding manner. They made sure to solve our problems and concerns. Thank you! read more

The worst. Lived in one of their apartments for a year. The landlord was very unfriendly and whenever something happened that was their obligation to fix, he acted as if we were a burden he shouldn't have to deal with. That would have been okay to deal with, because the issues usually were resolved, until our front door handle broke and whoever was sent to fix it stole my laptop out of my bedroom. Only one housemate was home when he first arrived. He then told my friend that he had to leave to get parts or something, and would be back within two hours. Everyone else was at work, and my housemate waited for 2.5 hours until he couldn't wait any longer to go get his laundry down the block. He came back 20 minutes later, and the repair man had came and went. He let himself in, fixed the door, and left. When I got home from work a few hours later I realized my laptop was gone. I contacted my landlord to try and get information on the repair man, so police could investigate, but the landlord immediately became defensive and tried to assure me there was no way he took it. I agree he's innocent until proven guilty, but he was the only one that came and went with no one home, and my room is closest to the front door. The landlord wouldn't give me information, stopped returning my calls, and refused to return calls to the police as well. A little cooperation would have gone a long way for me, as I lost a lot with my Macbook Pro. I expect more from a property management company, and you should too. read more

It's really strange to hear one of their manager singled out by name whom I have nothing but respect for. One of our roommates had an "incident" with law enforcement that forced him to leave, it that was a very stressful time and Jim was nothing but understanding. I've directly messaged him about repairs and, this is not an exaggeration, he has responded the same day and then sent someone out the *NEXT* business day -- FOUR TIMES. Sure, he's definitely laid down the law on me sometimes. He was unhappy that I was smoking in the backyard -- he didn't threaten me with eviction but he was definitely firm about no more smoking (which is actually a SF proposition, rather than his personal desire) I'm very happy with with the agency and hope that these reviews are just the result of survivorship bias. read more

I lived in one of the Golden Properties locations for two years. For much of the time, maintenance requests were ignored- I had broken, jagged tiles in the bathroom, a leak in a closet, and broken closet doors. Nothing was done to fix any of these problems. For months, there was garbage piling up next to the trash cans in the basement from overflow- the response from management was to generate less trash (rather than get more cans). The property manager was also creepy- my wife was uncomfortable being around him alone. I don't think I've ever had a worse landlord. I'd recommend some compassion training and an effort to being proactive rather than reactive (or non-responsive). read more

I have had a complete opposite experience with this company as the rest of the reviewers. My roommate and I went to a showing of our now current apartment and the agent was extremely informative and attentive. He answered all of our questions and even put the place on hold for us because he knew how much we wanted it. We had signed our last within the next two days. They built a beautiful wall, splitting the living room so that we could have an extra bedroom. They brought in new armoires for the bedrooms to replace the old ones. While the pre-move in clean was not as efficient as we had hoped for, once we informed them of this, they immediately sent a cleaning crew over to make our apartment look brand new. When we had an issue with one of our rent checks one month, they were not only understanding but held off on cashing the check until everything was all clear and they did not charge us a late fee. My roommates and I are very happy with our living situation and have had no problem at all with this company. read more