This store took advantage of me when I bought a Beretta M9A1, charging me double what it cost down the street at Guns LA. The box it came in looked like it got submerged in water and run over by a car. It was faded and torn. In response to this review, someone wrote me and said, "so you're the one who bought the used Beretta with the modified trigger job, you should be happy." Wow. read more

Service is overall good bought my first ar rifle here and got a great deal on ammo as well will continue to do business here

I brought my gun there and turns out they stole a part from my gun and when I went back they denied everything!! Do not go to this place they are liars and steal from customers. Now I am worried that they changed other parts and replaced them with older ones. read more

Unfortunately, I did not read any reviews about this place or I would not have selected it as the FFL to receive a rifle I purchased from Sportsman's Warehouse. I discovered the gun I purchased online was received by Gun World two weeks prior and nobody called to notify me. Not a huge deal breaker, but when I finally got a hold of someone on the phone (after a week of trying daily-they rarely answer phones) I was told I couldn't pick up the gun, even though they had received it. When I pushed the issue for an appointment to pick up the gun, the gentleman on the other end of the phone literally said, "FUCK YOU" and hung up. True Story. Has this country has gone so gun crazy right now that a business like this can afford to operate in this fashion? It seems so. Hunting trip planned in two weeks..guess I'll be borrowing someone's rifle. THE NEGATIVE REVIEWS POSTED HERE ARE ACCURATE, BUYER BEWARE. read more

Parking isn't to bad at this place. All street parking that's free. This place has many selections and a wide variety of everything you need. With that being said because it has so much to choose and pick from, the prices are higher then average. I made a small mistake of paying way over price then other places that are nearby (not saying names). That was my fault for not doing more research. This place is for people who don't want to go out and look for what they want. It's a Place if you have money and don't care to spend. Overall it isn't a bad place but do your research. They don't really compete with other competition prices read more

I bought several guns from this place. Yes, it's a lean and mean approach with no ass kissing, but they are knowledgeable people with a good lineup of fire arms. But honestly, what else would you expect. They've been in business for ages. Some of their guys are ex-military / law enforcement. You come in they help you - you exercise your constitutional right, and you are done. Thank you, Gun World, for being world-class. read more

These guys are cool, they're a one stop shop. Chances are if you want it they have it, I've gotten some unique stuff there. I purchased an STG44 22lr, when I built it at home I realized it didn't come with the mag. They gave me a box of the ammo I shoot and they ordered the mag in for me, so they made it right. read more

Terrible. Stay away from Gun World. Rude, vulgar salesmen who do not honor appointments and don't care about customer service. There are several other gun stores on Magnolia Blvd in Burbank instead of Gun World. This place sucks. If I could give zero stars, I would. We won't be back. Thanks! read more

I stopped by today to check out the new store since I haven't been to Gun World in about 2 years. The store does look nice and has a decent amount of guns, accessories and tools.... and some ammo. With that being said, I have shopped Gun World since the early 90's and have spent quite a bit of money there throughout the years. Today as I was waiting to speak to the guy behind the gun counter, I noticed the phone ringing and wasn't being answered. Inside the cage where you have to enter to see the firearms, there was only one worker. He was attending to a customer and there was another customer waiting before he could get to me. While he was assisting the guy before me, a big tall heavy guy came storming out from the back room and said... " I've been %#^ing trying to call you and you're not answering the dam phone... you need to answer the %^#ing phone! ". This was said to the worker loud enough ti where the people at the cash registers and workers all looked to the cage! Keep in mind that there was a couple of kids with their parents in the store! I felt for the worker as he was just there and didn't know what to say except " ok" . When the worker finally came to assist me, I told him he shouldn't let that guy talk to him that way and his response was " it's ok, he's just stressed out with the new store". Anyways, just know that Gun World has always been on the expensive side and now with the new store... the cost is definitely passed on to the customer! I seen so myself today! There are many other choices to go to for purchasing firearms and accessories, as a matter of fact right down the road! Cheaper prices for the same stuff and definitely friendly! After what happened today and seeing that the manager or owner (whoever he was) did not care enough about who was in the store to see that happen, I will never shop at this place again. I know I'm just one customer, and it probably doesn't matter to him but that's how it all starts! Good luck with the new store Gun World! read more

Great service, went to accompany someone to look at guns and they provided great information, answered all questions and made everything very comfortable. I definitely recommend them! read more

Workers lied about the DOJ system for PPTs closing at 4:30pm. We were in the door at 4:40 and being helped at 4:50. Of course they informed us of this bullshit lie after we purchased a magazine from them to complete the transfer. We went down the street and completed the transfer. read more

Good staff very recommended for ammo small fire arms and after all gun world is very good

Extremely poor customer service. Not all, but some rude employees. The rude employees ruin the entire experience and make me give this one star. I haven't read any of the other reviews, but I'm sure they all say the same thing. The worst employee was the heavier set gentleman. He was in a terrible mood before I even got there. I don't understand what prompted him to do such, but he called a customer stupid in front of everybody in the store. I decided to take my business elsewhere, even though their inventory is excellent. I'd rather spend a little extra time searching for what I want than deal with the attitudes here. If you absolutely MUST do business with this shop, I recommend dealing with either Stephanie or George. Both of them seem to actually have manners and care about customer retention. But like I stated, the entire experience was so bad that I decided to take my business elsewhere. I highly recommend going somewhere in a different county such as Orange. read more

Love this place! Store is a good size and is nicely organized. Daniel and Michael were an absolute pleasure to deal with. I'll make it a point to drop in whenever I'm near and support this business. Thank you Gun World! read more

These guys wanted me to purchase a gun first before I could get my firearms purchaser ID card. This is my first gun purchase, and I didn't like them pushing me. I left this crap. read more

Everything is marked up 15% to 30% ... Don't even waste your time here unless you wanna spend loans of money on guns and ammo you can find elsewhere way cheaper.. read more

The staff are short and straight to the point on the phone. However your experience in the store is really something else. They work quickly and efficiently to try and help everyone within 15-20 minutes of their appointment time. They are fast efficient, and just easy to work with. They're super nice and the woman that helped us kept apologizing and thanking us profusely for our patience and understanding. It really wasn't needed because we really anticipated a much longer day. The prices seemed to be marked up pretty high which was the only downfall. But we are in California and if you can find what your looking for with little to no work, then the price will seem just about fair. They were fully stocked and they're a no bullshit store. There really is something to be said about that. If you got it flaunt it right? They know what they have to offer and if you dont like it? Well go and drive or fly around in circles to find it. All in all. For the convenience I feel it was fair. And the customer service was exceptional. We were taken in 15 minutes after our set appointment and we were out and complete with test, DROS, payment and paperwork in less than 1.5 hours for an AR and Glock. These are hard and trying times. Everyone out there. People new and old to the gun scene are arming and protecting their families and assets. So be patient. And be understanding. read more

This is my first review EVER to any store. Please folks, I beg you, do not shop at this store. I feel bad for the owner. Seriously, does the owner know the bad customer service happening here. Literally not a single employee makes any effort whatsoever to help you. Even if you approach them, they say they are busy. In 30 minutes wait, 6 customers left the store confused because they couldn't get help. When u walk in, there is no sign to take or ask for number and then when you approach, they give you a pager to page you. Worst customer service I have ever seen in my life. Please: i am a businessman. Massage to owner: if you are not on the floor, fire all staff, hire a new manager. You will double your net sales in just about the first month. This store has been consistently bad. I am ashamed this store is in Burbank. Something is not right. If owner reaches out to me, I will share with you more information. read more

I'm extremely disappointed with the customer service I received at Gun World recently. I purchased my firearm and a few days later there was a sale at a competitor's shop. It was a $180 difference. I called inquiring about price matching and was assured that the store would honor the price I had found online. However, upon arriving at the store to pick up my firearm, I was told that price matching was not a policy held by Gun World, and that whoever I spoke with was new. They then accused me of having called the wrong shop. Despite informing them that I had called the number on my invoice and the caller ID showed up as the store's name, they continued to refuse to honor the price match. Their dismissive attitude was beyond dishonest and disrespectful. I would have canceled my order if I had been informed of the so-called store's policy beforehand; it would have only been a 10% cancellation fee, not the 25% fee it would have been after the 10 days. They offered a good faith gesture in the form of a box of ammo valued at $20 to make up for the misunderstanding and this only added to the feeling of dishonor. As a small business supporter, I had intended to make further purchases from this store, but after this experience, I am going to take my business elsewhere. read more

I'm not sure what's all those negative reviews are about. GunWorld is the only store, that is open for new gun sales during COVID-19 outbreak. I was able to make an appointment the same day. Took my FSC test, bought a gun and 13 days later picked it up. Andrew was very helpful with pickup a gun for me and James took care of all paperwork and release of a handgun. Both are very professional and friendly. Some people claim that their prices are higher than others. Yes. Turners has a lot of guns on Sale on their website and a bit cheaper than GunWorld, but they all sold out and not available. GunWorld is actually open and have them in stock. Thank you guys. You are the best! read more

First time gun buyer here. I initially went to another gun store in Burbank. They were friendly and helpful, but they had very little stock on hand. My experience at Gun World has been great, considering the current circumstances. Yes, you may need to wait in line and you may not get in on your exact appointment time and it is hot outside and it is difficult to get through on the phones when setting an appointment. These are circumstances we are dealing with today. We are dealing with COVID rules from our infinitely wise "governor" and the daunting and convoluted gun control laws in California which we have voted for. Now for the good news. The staff are friendly, professional and helpful. Gun World had plenty of firearms for sale as well as Ammo. Well more than anyone else I have seen. They are evidently very proactive in ordering and keeping stock on hand. I have had great experiences with all of the staff to date. They have handled all of the paperwork efficiently and have been able to deliver what I wanted. I did my research on the paperwork required (available on their website) to ensure I did not have to come back for additional unnecessary trips and this made the gun buying experience as good as it can be in California (10 day wait is a pain). Gun World was also happy to place an order for a gun I wanted that was not in stock which arrived surprising quickly. In preparation for purchasing, I viewed tons of you tube video reviews of guns I was interested in so it helps if you know the model you want in advance. That way you can purchase or order if they don't have your desired model in stock and streamline the process. As far pricing goes, there may be some markup over retail depending on the model. I didn't mind paying a little extra considering the current buying frenzy on guns and ammo and that Gun World actually has on hand stock and a good selection of guns. In conclusion, I highly recommend Gun World and the staff. Research before you go, have all required paperwork in hand, make an appointment and this will make the experience as well as it can be in this current climate. read more

Horrible service! There are many local shop that provide great service. This is not one of them. Stay away. They won't care about this post. Guarantee they will not respond. That will prove my point read more

I've had bad service in this gun shop before and I've given them a second chance. But this time I truly will never go there again. An employee came up to my friend and told her he would not sell him his gun because he (the employee) did not like me. I have never seen this employee until he came out of no where. Let me just tell you I gave my friend a ride to the gun store. I didn't know I wasn't allowed to ask questions. Or be excited for my friend to see her purchase her first Ar15. Trust me, not the place to buy. 1-10 . O don't recommend it. read more

A great place to buy your chosen Firearm for home protection. Plenty of choices here. With crime going up, this is 1 good to go!

Poor customer service. Very anti-American values. Been here before and walked out, rude and mad dogged me. Their prices of ammo and guns are way too high, above MSRP. Go down the street for better price; even National chain stores have better prices. Also I'm against their political stand point, and use "fear" to sell read more

Gun World - Against human kindness, anti American foundings - Guns & Ammo Near Me - Burbank, California

Came here after going to Turners in Pasadena and having the worst experience ever at Turners ! Turners wouldn't give me a background check because I only had one last name on my ID and showing two on my passport, after leaving that place I called gun world in Burbank and said they would help me . I showed up the next day to gun world and got helped by Jack right away, he was very humble and helpful ! His customer service was amazing ! There was no waiting Jack explained it all very simple and brief made my life so much easier wish I would've came here a long time ago. I highly recommend this place to anyone ! They are great ! Once again thank you Jack for making my life so much easier on purchasing my first weapon . read more

I've been to all 3 shops in Burbank. All 3 coincidentally are on Magnolia blvd. Gun world is by far my favorite. Not only do they have everything you need but the customer service is 2nd to none. Andrew was super helpful and got me in and out quickly and efficiently. In these uncertain times, this store is the only one in Burbank open 7 days!! In short, gun world has a large inventory of most everything is is available every day of the week. satisfied. This is my shop of choice. read more

Gun World - Guns & Ammo Near Me - Burbank, California

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WORST Customer Service!! I went there THREE times and was totally ignored! After Finally getting the attention of a salesperson he spent not more than Two (2) minutes with me before he was called away by another employee and never returned! Strike three!!! I will not return to or recommend this place to anyone. I ended up purchasing the rifle at Turner's in Pasadena. Thier Customer Service is Excellent. read more

Why so many bad reviews? While the place isn't fancy - it does what it's supposed to do and they have stock. The staff was super friendly. Call ahead for paperwork you need - that will save you time. You pay a premium - but the product is in stock vs other places that say "could be 2 months." read more

I have .44 reasons why I love Gun World. First class firearms and some serious state of the art bang bang.

I have purchased firearms from them during the pandemic when everyone was charging huge premiums for guns. But recently I went to buy the new M18, and they were asking $100 over Sig's msrp. I questioned their pricing and they told me the since the gun was rare and new this was the price they were asking. I went a few blocks down the street the following day and purchased one for about $125 less. I understand they need to pay their staff and gorgeous new space. I am always willing to pay for value, but I wasn't getting better service or anything of extra value to justify that $125. Love the space, selection and staff, but I am just not willing to pay markups when other shops locally are not charging them. Other shops actually charged under sig's msrp! read more

Waited in front of store for 1 hour. Store sign says they will be open day after Christmas the 26th. I had a customer tell me they were not going to open. I tried calling also and there was no message telling me they were going to be closed. Stores like this don't care about customers time they only want your money. read more

Hey guys! Not sure why everyone is giving such low stars to this awesome place. I've become a regular now coming to this place and the staff and everyone here made my first time purchases to regular additional firearms and ammo purchases a breeze. Shoutouts to Salvador, Noel, George, Mark and Andrew! I feel people are forgetting that we are under covid. I feel the one stars are those who don't own a business. There is specific protocols to be followed, and they only have a max capacity of 6 customers at a time. Wait in line and they will take care of you. Please be patient and friendly with them as they are hauling as fast as they can to get to you guys. I have no problem waiting 30-90 minutes in line understanding this covid situation. I would rather have these folks stay safe and healthy for them to remain open all the time. If you guys don't want to wait in line then simply don't purchase anything yet until things settle down. Just have some patience and they will take care of you. I don't normally make reviews but the friendliness, and the attention they gave me was top notch! I took the time at the end of the day to learn every single one of their names and write it down as they gave me the most pleasant experience to shop here! Just remember have some patience and work with them! :) read more

Gun World has always been over priced and has zero customer service. They're consistently rude and arrogant. If you have a lot of time to kill and like standing around looking for help and then finally just walking out, well then this is your place. Don't spend your hard earned money here. Overpriced places like Gun World are only good for one thing, looking at things you'll buy elsewhere at a reasonable price. I wouldn't recommend Gun World, however I would recommend Guns Direct. read more

Great prices and amazing ARs that don't look ridiculous unlike the ones with the stupid fin!! #juggernauttactical #fjb #fkm #letsgobrandon

Dear Gun World, how have you guys stayed in business all these years? You must be fortunate enough to have a steady clientele comprised exclusively of poor saps who like to be overcharged and ignored when they walk into your shop. At least that's *my* guess, because your shop appears to have absolutely no redeeming qualities compared to some of your competitors. There was a particular item that was sold out at my usual merchants of death, so extensive shopping around finally landed me at this poor excuse of a gun shop. I called to ask if they had what I was looking for in stock. They said "yes", but when I asked "how much", the reply I got was simply "we don't give out prices over the phone". Looking back, I'm starting to see why, because folks would probably not bother making the drive over if they knew the prices you were demanding. You might as well tell your heretofore potential customers "don't ask questions you don't want the answer to". Well, I innocently said to myself "eh, the most I'll probably get charged is MSRP, how bad could it possibly be?". As I later learned to my dismay ... *very* bad. I was charged MORE than MSRP. Seriously, Gun World? I'm honestly surprised you guys don't have a neon "Caveat Emptor" sign prominently displayed on your shop's window. But, humor me, let's ignore that for a second. The *real* concern was when I walked into the shop, I saw the clerk at the front counter eyeball me for a few seconds, and then utterly ignore me for the next few minutes until I finally figured out that at *Gun World*, apparently it's the *CUSTOMER* that has to be proactive and show initiative when engaging in business transactions, and not the goddamned sales reps. Anyone remember "The Customer Is Always Right?" Well, here at Gun World, it's more like "f*** the customer and the horse he rode in on". I can only assume the clerks at Gun World are impeccably trained to chant the latter slogan in front of a mirror 10 times before starting their shift every day. Now, as an unapologetic defender of Laissez-faire capitalism, I'm *somewhat* willing to overlook the high prices, on grounds of "the invisible hand of the market". But the barely concealed arrogance of their staff, and the obvious disinterest they show towards customers? That shit is uncalled for, there ain't an excuse in the *world* for that sort of substandard customer service. Seriously, I've gotten better service at my local DMV for crying out loud! Given my bad experience here, you may be wondering why I didn't rate Gun World with only 1 star ... my answer is as follows: Lock, Stock, and Barrel. Ever been there? No? Well, long story short, it was a gun shop in Arcadia/Temple City that was apparently closed down by the ATF a few years back. It was also probably the WORST gun shop I've ever been to in my life, and the staff *there* makes the guys working at Gun World look like rock stars in comparison. If Gun World is the worst shop *you* have ever been to, take comfort in knowing it could have been worse. Everyone's seen Pulp Fiction before, yes? Good. Remember the scene at the pawn shop where Butch and Marsellus get captured by the cornholing hillbillies? Yeah, during my trip to Lock, Stock, and Barrel, my friend and I nearly ended up in the same predicament as Butch and Marsellus ... or so I felt at the time, based on the creepy vibes we got from the staff there. Now, say what you will about the staff at Gun World, but at least I didn't get the feeling that they were going to try to force me into a gimp cage at gunpoint. In any case, if you want to go a gun shop that will take proper care of you, go to Alamo Jewelry & Loan - now the gentlemen working at *that* store actually seem like they care whether or not you want to give them your money. I for one will not return to Gun World ... barring a total change in ownership and staff. read more

Customer service? what customer service! waiting for just a register to checkout is ridiculous. customers standing for 45 minutes to buy something sucks. The old store was a lot better. it was more personable. Go somewhere else to consign a firearm. consignment percentage is way too high. read more

I seen a few reviews on bad attitudes at this business? I found friendly helpful people here.i brought my elderly mother here to buy a .38 revolver for personal protection.and they treated her like there own mother.nothing but kind friendly helpful people at this place. read more

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Best in town. Long time customer and will continue to shop there. Will, Daniel, David, Mark, Arnold and Mera or Meri? Sorry but wonderful staff, very professional and kind. I've purchased brand new and used and pricing is always on point, much appreciated. read more

This place has worked hard to earn its TERRIBLE reputation. RUDE staff and high prices. Go to one of the other 4 gun shops in Burbank and you will be treated much better, and save money. read more